Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 17th May 17, 3:53 PM
    • 81Posts
    • 21Thanks
    MSE Andrew
    Add your feedback on energy supplier OneSelect
    • #1
    • 17th May 17, 3:53 PM
    Add your feedback on energy supplier OneSelect 17th May 17 at 3:53 PM
    This is a feedback thread on energy supplier

    OneSelect

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, watch our New to Forum? Intro Guide.
Page 3
    • Hengus
    • By Hengus 3rd Jun 18, 1:43 PM
    • 6,084 Posts
    • 3,871 Thanks
    Hengus
    Tried to switch daughter to OneSelect for gas only ( her electricity charges are capped irrespective of how much they use).
    Originally posted by bigfishstalker
    Are you sure? Usually, the only things that are fixed (capped to use your term) are the length of the contract; the unit price and the upper limit of the standing charge*. A consumer that uses 4000kWhs/year will pay more than a customer who only uses 2000kWhs/year.

    *The actual standing charge may be lower: all discounts (if applicable) are taken off the annual standing charge.
    • Carole Yeo
    • By Carole Yeo 11th Jun 18, 10:05 AM
    • 1 Posts
    • 0 Thanks
    Carole Yeo
    Excellent
    I've had no problems at all from One Select. The transition was smooth, (it does take 2 weeks to do a hand over) customer services are great, no being held in a queue. Be warned though they do take a DD Payment a month in advance, so when you switch you will be billed and then again at the end of that month, I was aware of this before switching, it didn't put me off as it was still cheaper! You don't need a final bill to switch, only a meter reading and they do the rest. Cost is kept low as it is all done online, platform does need a bit of improvement though. But, you can log in online and see the billing information, your Plan and to add a meter reading. First reading needs to be submitted via email and then after that they will request future readings from you which you can then submit online. I was worried about switching as I have been with BG for years, but can't believe how much I have saved with no disturbance.. same gas different admin! Would definitely recommend.
    • trinidadone
    • By trinidadone 11th Jun 18, 1:30 PM
    • 3,060 Posts
    • 1,133 Thanks
    trinidadone
    I left my previous supplier on 30th April 2018. so far so good with the switch, everything seems to be online. As the previous person said, this company will bill you a DD a month in advance, so be aware, however, that does not bother me too much, as i much prefer to be in front, and than owing.

    I have not received my first bill as yet, been asked to submit meter readings or had any communication from the company, so i can only assume things are aok!!

    I read on page one of this thread, that although there are no exit fees if you decide to switch within the 12 months, a cash back is paid after the full 12 months is served, does anyone have any further information on this? Also, do I need to actively submit meter readings each month / quarter, am i asked for them by the company, or what???
    Trinidad - The hottest place to go
    • lucifersangel87
    • By lucifersangel87 9th Aug 18, 7:37 PM
    • 96 Posts
    • 25 Thanks
    lucifersangel87
    Useless
    I switched in 2017 and they were brilliant. But then things started getting worse.
    If you need to contact them you can stay on the phone for up to an hour and the staff are extremely rude.
    I reported a faulty meter and the girl asked me to email photos to her work email address. Never heard anything back at all, not even an acknowledgement of my email.
    When you email you get an automated response below:
    Thanks for contacting OneSelect.

    We are currently experiencing exceptionally high email volumes and we are taking longer than usual to reply. This falls short of our normal customer service levels and we apologise for any inconvenience caused. Weíre working hard to reduce the wait time.

    If you are trying to submit a meter reading, you can do this via logging into your online portal. If you havenít yet set up your account, all you need is your email address. Visit the portal: https://myaccount.oneselect.co.uk/

    Alternatively, you can call us on 0333 21 25 973 between 8.30AM Ė 5PM Monday to Friday.
    I work between 8am and 5pm so no chance to call and email is the only option.

    They messed around my account when I moved house and I couldn't get my new account to show online. It wouldn't let me register a new account in that email address because I already had one and when I tried a different email address it said the account number was wrong.

    Just left them, via email because I can't actually spend my lunch break waiting to get through on the phone (There's no "close account" option on the web) and I'm still waiting for a response two weeks on. Absolute shambles. Utterly useless!!!!!
    "One cool judgment is worth a thousand hasty counsels. The thing to do is to supply light and not heat."
    -Woodrow Wilson
    • A1novice
    • By A1novice 12th Aug 18, 11:45 PM
    • 53 Posts
    • 10 Thanks
    A1novice
    Overdue refund
    I have been with them for 1 year and am in credit with OneSelect for £70 and asked for a refund 6 weeks ago. Still waiting! I think this is too long to wait for a refund myself. Does anyone else have any experience of this company? I know it is one of the cheaper offers on the market but not sure how I feel about them keeping my money.
    • trinidadone
    • By trinidadone 12th Aug 18, 11:53 PM
    • 3,060 Posts
    • 1,133 Thanks
    trinidadone
    I have been with them for 1 year and am in credit with OneSelect for £70 and asked for a refund 6 weeks ago. Still waiting! I think this is too long to wait for a refund myself. Does anyone else have any experience of this company? I know it is one of the cheaper offers on the market but not sure how I feel about them keeping my money.
    Originally posted by A1novice
    what about logging a complaint under the companies complaints procedure?
    Trinidad - The hottest place to go
    • A1novice
    • By A1novice 13th Aug 18, 7:23 PM
    • 53 Posts
    • 10 Thanks
    A1novice
    I have, I sent my second email to them 10 days ago and have not had a response. Not sure what to do now, except wait............. and wait.............
    Last edited by A1novice; 13-08-2018 at 7:24 PM. Reason: spelling
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,474Posts Today

8,517Users online

Martin's Twitter
  • Ta ta... for now. This August, as I try and do every few yrs, I'm lucky enough to be taking a sabbatical. No work,? https://t.co/Xx4R3eLhFG

  • RT @lethalbrignull: @MartinSLewis I've been sitting here for a good while trying to decide my answer to this, feeling grateful for living i?

  • Early days but currently it's exactly 50 50 in liberality v democracy, with younger people more liberal, older more? https://t.co/YwJr4izuIj

  • Follow Martin