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  • FIRST POST
    • sausage_time
    • By sausage_time 14th May 17, 9:43 AM
    • 100Posts
    • 29Thanks
    sausage_time
    Anyone tried Starling Bank?
    • #1
    • 14th May 17, 9:43 AM
    Anyone tried Starling Bank? 14th May 17 at 9:43 AM
    MoneySavingExpert.com Insert:

    Hi, if you're looking into app-based banking we have a fully researched guide that may help.

    App-based banking

    Back to the original thread...

    Headlines (for me) are 0.5% interest (.25% above 2000 from June 2017) and no card fees for international use.

    Any experience (positive or negative)?
    Last edited by MSE Andrea; 09-01-2018 at 12:57 PM.
Page 9
    • pmidgley
    • By pmidgley 23rd Nov 17, 7:30 PM
    • 1 Posts
    • 0 Thanks
    pmidgley
    Early adoption of PSD2
    Integration with loyalty apps such as Yoyo Wallet and Flux allows rich data to flow between the bank and (via the app) the retailer, enabling a far richer experience for all three (retailer, customer and bank). This is the first example that I am aware of that demonstrates the possibilities flowing from PSD2.
    • msallen
    • By msallen 23rd Nov 17, 8:44 PM
    • 813 Posts
    • 896 Thanks
    msallen
    I think it's a great feature. If you're close to your limit close to payday, it's simple to borrow using it without committing to a permanent increase and having to call your bank to arrange it. I reduced my overdraft to nil with them as they offered way more than i would ever need, but i know that if i needed it, it's there.
    Originally posted by meer53
    But what does that gain you that you wouldn't have by just keeping it at the limit? The only feasible reason I can see is if you have no will power and want to remove the temptation to spend, but then that doesn't work either as you can just "slide" it back up again.
    • SnowTiger
    • By SnowTiger 23rd Nov 17, 9:52 PM
    • 3,272 Posts
    • 2,239 Thanks
    SnowTiger
    But what does that gain you that you wouldn't have by just keeping it at the limit? The only feasible reason I can see is if you have no will power and want to remove the temptation to spend, but then that doesn't work either as you can just "slide" it back up again.
    Originally posted by msallen
    Perhaps it helps prevent some punters going too deep in to their overdraft.

    Starling report the OD limit you set to CRAs. Meaning that, for example, you could have a maximum 3,000 OD limit, but set it to 100. The lower figure will be reported to CRAs. Useful if you're scratching around for credit and don't want lenders to know the full value of your line of credit.
    • Anthorn
    • By Anthorn 5th Dec 17, 9:34 PM
    • 3,595 Posts
    • 926 Thanks
    Anthorn
    How is Starling different from what Monzo plans to do in 6-9 months, i.e. when it evolves from prepaid card into a full bank account?
    Are both app-based only, with no plans to provide access via the web and a PC?
    Are the apps tied to a specific device only? Eg if I change my phone, I can!!!8217;t just reinstall my FirstDirect app: I have to go through security on the phone first. How about with Starling and Monzo?
    Is there any noticeable difference between the apps? Do both classify expenses similarly?
    Can both provide printed banking statements upon request? Printed statements are still a common requirement for identification !!!8211; online statements won!!!8217;t do in most cases.
    Will either provide statements in PDF and/or spreadsheet format?
    Originally posted by SouthLondonUser
    Starling was first of the new fintech banks to become a fully fledged U.K. bank with FSCS protection. That put them in the lead. On the other hand Monzo placed its bets on being a prepaid card and attracted money that way especially through an initial minimum top-up of 100. I have been saying continually and repeatedly throughout MSE forums that Monzo is a prepaid card and not a bank. That may have changed in April this year but I doubt that I will touch them even with a bargepole.

    It was quite funny how Starling Bank pranked Monzo/Mondo and that sealed it for me. Starling Bank is now my main bank account.
    https://techcrunch.com/2016/08/26/monzo
    • Anthorn
    • By Anthorn 5th Dec 17, 9:42 PM
    • 3,595 Posts
    • 926 Thanks
    Anthorn
    Integration with loyalty apps such as Yoyo Wallet and Flux allows rich data to flow between the bank and (via the app) the retailer, enabling a far richer experience for all three (retailer, customer and bank). This is the first example that I am aware of that demonstrates the possibilities flowing from PSD2.
    Originally posted by pmidgley
    Actually Starling got in first with what we may later be referring to as "Open Banking", that is the sharing of customer data. But none of it is actually useful for me and therefore I'm not so sure that it isn't just a a gimmick. However what is most important is what if anything the new partnerships generate rather than any usefulness of them.
    • orange-juice
    • By orange-juice 16th Dec 17, 1:07 PM
    • 8 Posts
    • 0 Thanks
    orange-juice
    Hopefully this thread hasn't completely died.

    I tried to open a Starling account but unfortunately I failed to pass their credit checks and apparently my account is now locked.

    I got the following email from their helpdesk :-

    "Based on the information you provided, we have done our checks, and are unfortunately unable to open an account for you at this time.

    We understand you may like to know why; and we can say it is due to one or more matters arising from the identity, fraud prevention or credit checks we have conducted.

    If you are unaware of any information held by credit reference agencies or fraud prevention agencies that might impact your ability to open a bank account, we suggest you seek, in the first instance, a copy of your credit report from one or more credit bureaux in the UK."

    My credit rating is around 600 on Noddle but 999 on Experien although my affordability isn't the greatest during. The only fraud issue I've experience recently is one of my banks prevented an arranged bank transfer from going through as it flagged their system.

    Anyone else experienced this previously and been able to overcome it? Is it worthwhile doing what they suggest and requesting a copy of my report and if so, how do I go about this? I can't help but think that I took terrible video and passport photo during the application.
    • stevenhp1987
    • By stevenhp1987 16th Dec 17, 4:10 PM
    • 618 Posts
    • 498 Thanks
    stevenhp1987
    Hopefully this thread hasn't completely died.

    I tried to open a Starling account but unfortunately I failed to pass their credit checks and apparently my account is now locked.

    I got the following email from their helpdesk :-

    "Based on the information you provided, we have done our checks, and are unfortunately unable to open an account for you at this time.

    We understand you may like to know why; and we can say it is due to one or more matters arising from the identity, fraud prevention or credit checks we have conducted.

    If you are unaware of any information held by credit reference agencies or fraud prevention agencies that might impact your ability to open a bank account, we suggest you seek, in the first instance, a copy of your credit report from one or more credit bureaux in the UK."

    My credit rating is around 600 on Noddle but 999 on Experien although my affordability isn't the greatest during. The only fraud issue I've experience recently is one of my banks prevented an arranged bank transfer from going through as it flagged their system.

    Anyone else experienced this previously and been able to overcome it? Is it worthwhile doing what they suggest and requesting a copy of my report and if so, how do I go about this? I can't help but think that I took terrible video and passport photo during the application.
    Originally posted by orange-juice
    Sign up to (if you have not already done so):

    Noddle (covers CallCredit)
    ClearScore (covers Equifax)
    MSE Credit Club (covers Experian)

    This will cover all the big three credit reports for free.

    If there are any mistakes, get them corrected. Do you have defaults? That would be a reasonable explaination.

    If you don't, it might be worth checking with CIFAS by making a subject access request to see if there is a marker. While unlikely, this can occur if you've been involved in any fraud, or suspected of any fraud. If there is a marker, you will need to speak to the bank to have it removed if you think it's erroneous.
    • misterspoon
    • By misterspoon 21st Jan 18, 6:36 PM
    • 13 Posts
    • 8 Thanks
    misterspoon
    I am not able to get Starling as my phone is too old. I'm thinking of buying a new phone ( I kind of need one, current one held together by elastic bands) but I would not be in such a rush if not for wanting a Starling account for a trip coming up.
    I will save serious pounds, which will help with my new phone. But - I'd like to know it's going to work.

    So my questions are. In a trip to Thailand and Cambodia, how confident should I be that my Starling card will work? Also, is it a problem if I'm only online via wifi occasionally? Does not having the phone ( i.e. switched off or lost) effect using the plastic card? I'm not quite sure how it all works - but I'm hoping that after I've opened the account and put some money in it then I don't really need to look at the app too much and can just use the plastic. Correct? Thanks in advance.
    • 18cc
    • By 18cc 21st Jan 18, 7:00 PM
    • 470 Posts
    • 286 Thanks
    18cc
    Not tried SEsia but worked for me in India.


    This might help or Google "starling bank <country>"




    https://www.fodors.com/community/asia/using-a-starling-bank-card-in-se-asia-1550068/
    • 18cc
    • By 18cc 21st Jan 18, 7:01 PM
    • 470 Posts
    • 286 Thanks
    18cc
    You do not need to be online on your phone to use the debit card - it's just like any other mastercard
    • eDicky
    • By eDicky 22nd Jan 18, 3:12 AM
    • 3,414 Posts
    • 1,623 Thanks
    eDicky
    The Starling Bank MasterCard works fine in Cambodia and Thailand where card payment is accepted, same as anywhere.

    Your phone doesn't need connection for the card to work, but a local SIM with data package is cheap anyway. It's nice to have the instant transaction notifications on the app, and use the selectable security features.

    Consider a dual-SIM model for your new phone if you have further travels in mind.

    Note that all Thai ATMs charge 5 per withdrawal using any foreign card, so exchanging cash at a good exchange shop in Thailand is cheaper than frequent ATM use.
    • DRob
    • By DRob 19th Feb 18, 5:31 PM
    • 1 Posts
    • 0 Thanks
    DRob
    Starling - Avoid
    Wouldn't touch Starling with a barge pole. Had so many problems with them since joining and now they've frozen the account. Apparently I'm not the only one, there's other reports of them deciding freeze accounts when the balances get to a certain size then review and close them 28 days later. Meanwhile not giving a monkeys about the affects on families and the individuals for paying bills. Shocking.
    • Anthorn
    • By Anthorn 19th Feb 18, 5:43 PM
    • 3,595 Posts
    • 926 Thanks
    Anthorn
    Wouldn't touch Starling with a barge pole. Had so many problems with them since joining and now they've frozen the account. Apparently I'm not the only one, there's other reports of them deciding freeze accounts when the balances get to a certain size then review and close them 28 days later. Meanwhile not giving a monkeys about the affects on families and the individuals for paying bills. Shocking.
    Originally posted by DRob
    LOL try an application to Metro Bank then and see what you get.

    Where are these other reports of Starling Bank freezing accounts and closing accounts when the balance gets to a certain level? Quotes and links please.

    In contrast I have nothing but praise for Starling Bank. The one and only area which I find confusing is that I don't see the point of an overdraft which can be varied in the app aside from guarding against fraudulent transactions which would clean out the account balance and the overdraft.

    I highly recommend Starling Bank.
    • eDicky
    • By eDicky 19th Feb 18, 6:01 PM
    • 3,414 Posts
    • 1,623 Thanks
    eDicky
    Wouldn't touch Starling with a barge pole. Had so many problems with them since joining and now they've frozen the account. Apparently I'm not the only one, there's other reports of them deciding freeze accounts when the balances get to a certain size then review and close them 28 days later. Meanwhile not giving a monkeys about the affects on families and the individuals for paying bills. Shocking.
    Originally posted by DRob
    Instead of these unidentified 'many problems' and complaining about having your account frozen and closed without explaining the circumstances, if you could be more specific about details, such as how much you deposited and how you were requested and complied with source of funds verification, we might be able to take your post seriously.
    Evolution, not revolution
    • Anthorn
    • By Anthorn 20th Feb 18, 8:35 PM
    • 3,595 Posts
    • 926 Thanks
    Anthorn
    Well, the email from Starling Bank today was initially a shocker with the subject line, "New feature: Settle up with Starling". What do they want me to pay them some sort of fee. But then I saw "New feature". Basically it's a button in the Payments section of the app where you can request payment for, as Starling puts it, an IOU, and send it to someone by email or text. Then they can pay through their Starling account or a secure page where they can pay by card. Might be useful for getting those Bank Of Dad withdrawals back from my son lol. Will be useful for some.
    • skristi
    • By skristi 23rd Feb 18, 12:43 PM
    • 1 Posts
    • 0 Thanks
    skristi
    Starling is terrible!

    Just transfered to the company EUR and lost 800 due to the awful exchange rate GBP/EUR 1.16 comparing to official and advertised mastercard rate of 1.13.

    Starling promotes no fees, but actually the fees are huge!

    So dissapointed! Customer service is awful!
    • 8i6daddy
    • By 8i6daddy 23rd Feb 18, 5:52 PM
    • 83 Posts
    • 57 Thanks
    8i6daddy
    Starling is terrible!

    Just transfered to the company EUR and lost 800 due to the awful exchange rate GBP/EUR 1.16 comparing to official and advertised mastercard rate of 1.13.

    Starling promotes no fees, but actually the fees are huge!

    So dissapointed! Customer service is awful!
    Originally posted by skristi
    Nice to see you've cut and paste your "complaint" from the Starling community forum.

    https://www.starlingbank.com/legal/account/pricing/ has the various options on charges, etc.

    You seem to be blaming Starling for the poor rate, but are you certain it wasn't the bank that you were sending the money from that set the rate? or some sort of intermeditary charge?

    In my opinion Starling, along with Monzo are breathing a breath of fresh air into banking... I much prefer things like instant notifications. For example if I use my TSB card in KFC, I NEVER get a pending transaction, just 3 days later a debit appears on my account. In both my Monzo and Starling accounts I get an instant notification on my phone.. it's the little differences like this that I like so much about being in full control of whats going on with my money...
    Last edited by 8i6daddy; 23-02-2018 at 5:58 PM.
    • eDicky
    • By eDicky 23rd Feb 18, 7:43 PM
    • 3,414 Posts
    • 1,623 Thanks
    eDicky
    Starling is terrible!

    Just transfered to the company EUR and lost 800 due to the awful exchange rate GBP/EUR 1.16 comparing to official and advertised mastercard rate of 1.13.

    Starling promotes no fees, but actually the fees are huge!

    So dissapointed! Customer service is awful!
    Originally posted by skristi
    I'm afraid it's your own ignorance that is terrible if has caused you an 800 'loss' by imagining that an incoming euro transfer will be converted at the 'official and advertised' MasterCard rate. MasterCard is only involved in use of your debit card. If you are unwise enough to send a foreign currency transfer direct to any UK bank they will impose ~3% margin on the rate. Perhaps you find Starling CS awful when they try to explain your mistake...
    • wizzywig27
    • By wizzywig27 23rd Feb 18, 9:28 PM
    • 1,121 Posts
    • 753 Thanks
    wizzywig27
    Have to say I was impressed with them until I asked for an overdraft around Christmas (to clear the last of my Halifax). They said they!!!8217;d need to do a soft search, I said ok. They did a hard search.

    Here I am almost two months later, then saying it!!!8217;s been removed, me checking my credit file to see it hasn!!!8217;t been. Them saying I now need to take it up to with Equifax. They also decided that as they have resolved my complaint they have decided not to uphold it.

    Anyway I didnt fish for anything but they sent me two bars of chocolate to say sorry! Better than nothing but I just don!!!8217;t get how they can admit they screwed up then not uphold it?!
    • Anthorn
    • By Anthorn 23rd Feb 18, 10:36 PM
    • 3,595 Posts
    • 926 Thanks
    Anthorn
    Have to say I was impressed with them until I asked for an overdraft around Christmas (to clear the last of my Halifax). They said they!!!8217;d need to do a soft search, I said ok. They did a hard search.

    Here I am almost two months later, then saying it!!!8217;s been removed, me checking my credit file to see it hasn!!!8217;t been. Them saying I now need to take it up to with Equifax. They also decided that as they have resolved my complaint they have decided not to uphold it.

    Anyway I didnt fish for anything but they sent me two bars of chocolate to say sorry! Better than nothing but I just don!!!8217;t get how they can admit they screwed up then not uphold it?!
    Originally posted by wizzywig27
    As far as I know with Starling an overdraft is not applied for. It is awarded after initially searching your credit history in response to your initial application. That's what the blurb says anyway. In my case I was accepted for the current account and then an overdraft facility came out of the wide blue yonder the next day.

    Wow two bars of chocolate eh! All I got from Lloyds Bank was 20!
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