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  • FIRST POST
    • fewkeste
    • By fewkeste 21st Apr 17, 5:18 PM
    • 295Posts
    • 177Thanks
    fewkeste
    Add your feedback on energy supplier Powershop
    • #1
    • 21st Apr 17, 5:18 PM
    Add your feedback on energy supplier Powershop 21st Apr 17 at 5:18 PM
    I'm just in the process of switching from Robin Hood Energy to Powershop and would like to receive feedback and comments about this new supplier. Apparently they are well established in Australia and New Zealand and are operating in the UK under the Npower licence at present.
Page 38
    • fewkeste
    • By fewkeste 5th Aug 18, 1:10 PM
    • 295 Posts
    • 177 Thanks
    fewkeste
    My thoughts exactly
    @soberton My thoughts exactly - I couldn't have put it better. My cheapest option is 2 per year cheaper than the Top Shopper rate from the latest Baseline tariff. I will stay short term and monitor the situation.
    Last edited by fewkeste; 08-08-2018 at 2:51 PM.
    • Tafrock
    • By Tafrock 5th Aug 18, 2:37 PM
    • 223 Posts
    • 51 Thanks
    Tafrock
    I'm with you fewkeste. At moment powershop is virtually my cheapest but I'm keeping my finger on the pulse. If my costs increase I will walk. Over the past year I have given a lot of feedback to powershop both on here and to themselves personally. They seem to be listening which is unique in the utility market. The small amount of extra work required to stay with powershop is worth it as long as costs remain lowest.
    • KTF
    • By KTF 7th Aug 18, 5:32 PM
    • 4,707 Posts
    • 1,929 Thanks
    KTF
    At the end of the day its all about the total cost. How they cook the numbers is down to them so its worth keeping a track of your total spend.



    As an aside, does anyone know why the app says I am 8 days ahead yet under my account on the web page it says I am 26 days ahead?
    • Equites
    • By Equites 8th Aug 18, 12:33 PM
    • 22 Posts
    • 5 Thanks
    Equites
    Off to a bad start!
    Just a follow up on my comments from the end of July.
    The transfer to Powershop is now turning into a mess.
    Last week Powershop changed their story shifting the blame onto the old supplier (SSE) - the delay in giving access to the online shop due to Powershop waiting from some documentation from SSE.
    Checking with SSE today, they are adamant that the transfer request has not been received by them.
    So, now in a limbo where Powershop say I have been a customer for six weeks whilst SSE say I am still their customer (which I believe going by the Smart Meter readings).
    You judge a company by the way it handles mistakes and in my case Powershop is failing badly.
    • fewkeste
    • By fewkeste 8th Aug 18, 12:55 PM
    • 295 Posts
    • 177 Thanks
    fewkeste
    What happened to me
    @Equites - I joined PS on 19th April 2017 but because my old supplier (Robin Hood Energy) had not sent my final readings to PS (or updated the industry database) PS couldn't create an online account for me until 30th June 2017.

    Because of this delay I missed out on buying discounted Powerpacks but PS made sure I was compensated for the discounts I missed out on.

    To be clear, this problem was not of their making but PS made sure I didn't lose out as a result of being a customer for nearly ten weeks but having no online account to be able to buy discounted power.

    So, when you do eventually get your account up and running, if PS don't automatically compensate you for the savings you've missed out on, then ask them to look at this and credit your account with an appropriate amount equal to what you would have saved by buying discounted Special and Future Packs. I'm pretty sure they will see you right.

    Incidentally, when your account does go live, my advice is to buy any and all Powerpacks irrespective of the discount level, buy all Future Packs, Simple Savers, Jumbo Packs everything.

    Once you have built up a bit of credit (ideally several weeks/a few months worth) you can then consider asking for refunds on the less generous discount Special Packs.

    You don't want to be in the position where you (or Powershop on your behalf) buy Standard Powerpacks at zero discount.

    At first you might have to fund your first one or two bills with some Standard Powerpacks but by buying any and all Powerpacks you will minimise the amount of expensive Standard Powerpack purchases you will need to make.
    Last edited by fewkeste; 08-08-2018 at 3:30 PM.
    • fewkeste
    • By fewkeste 11th Aug 18, 1:45 AM
    • 295 Posts
    • 177 Thanks
    fewkeste
    Sceptical about achieving Top Shopper rate on Baseline Tariff
    I have been doing some calculations to understand how the Top Shopper rate can be achieved when/if I am moved onto the 'Baseline Tariff' This is likely to happen soon to all PS customers who have been with the company for a year or more.

    According to my calculations I will need to achieve an average saving over the whole year of 28.5%

    To achieve this the discount level and value amount of discounted Powerpacks will have to massively increase from the levels I am currently offered. I am concerned that this Top Shopper rate may not actually be achievable.

    Below is a message I have sent to PS.

    ----------------------------------------------------------------------------------

    Hi, in preparation for when you intend to move me onto the Baseline Tariff, in July I obtained a quote as a new customer consuming 8000kWh per year using 40% E7. The quote I received gave a Baseline annual figure of 1345.83, a first year promise of 1301.59 and a Top Shopper rate of 962.04.

    This quote suggests from the Baseline price of 1345.83 (no discount powerpacks purchased) I can achieve the Top Shopper rate of 962.04 by buying all the Powerpacks available.

    That is equivalent to an overall annual discount of 28.5%.

    I calculated this by 1345.83 - 962.04 = 383.79. 383.79/1345.83 X 100 = 28.516%.

    Are you seriously suggesting to me I will be able to achieve an average discount over the whole year of 28.5% by buying all the Powerpacks when I move to the Baseline Tariff?

    Quite simply - I don't believe the discount figures - sorry!


    Can you reassure me that Powerpacks of sufficiently high discount will be available in sufficiently high monetary value amounts that I could achieve an AVERAGE discount of 28.5% over the whole year? At present I do not believe your claims!

    I have to tell you I am sceptical of your claims but I am willing to be persuaded if I receive sufficient written reassurance that the kind of discounts the quote suggests can be achieved, will definitely be possible over the year.

    In order to achieve an annual average discount of 28.5%, Powerpacks will have to start appearing at much higher discounts and for much greater amounts. When would this change in the profile of Powerpacks being made available start?

    ----------------------------------------------------------------------------------

    It will be interesting to see what reply I get.

    I suppose the proof of the pudding is to ask what overall discounts current Baseline Tariff customers achieve.

    Do any new customers currently on Baseline Tariff achieve an overall bill discount of 28.5% or more at present?

    Perhaps you can check your monthly bills and see what the discount per month you have achieved and express that as a % of the undiscounted bill. i.e. discounted / discount + discounted bill amount X 100.

    If the Top Shopper rate is truly achievable when on Baseline Tariff then on average you should see a 28.5% discount.
    Last edited by fewkeste; 11-08-2018 at 1:53 AM.
    • Tafrock
    • By Tafrock 11th Aug 18, 11:09 PM
    • 223 Posts
    • 51 Thanks
    Tafrock
    I see an end date has been added to my tariff information. Standard tariff ends on 15th october 2018. This date wasn't there last time I checked my tariff information.
    • fewkeste
    • By fewkeste 12th Aug 18, 1:27 AM
    • 295 Posts
    • 177 Thanks
    fewkeste
    End of an era
    @ Tafrock thanks for the heads up - Just checked mine - ends on 8th October 2018.
    • neilsedaka
    • By neilsedaka 12th Aug 18, 2:03 AM
    • 326 Posts
    • 101 Thanks
    neilsedaka
    Mine ends on 22nd October 2018.
    • soberton
    • By soberton 12th Aug 18, 10:10 AM
    • 14 Posts
    • 5 Thanks
    soberton
    As we have all had the same email from PS telling us we are moving to Baseline Tariff, mine by the way is also 22/10, we can see that they will be contacting us to give us our options. I just say again what I said last week, if the deal isn't the best available to me on the market then I will take my E& 11,000Kwh usage elsewhere (after getting a refund on all of the PowerPacks that I have already purchased.)I suspect this energy game is a bit like the mobile phone / internet game, check you are getting the best in your area and if not ring them up to get a better deal and then if still not satisfied - move.
    As I said in my last post, PS are not amateurs so they must be aware that is what we will do. British Gas appear to losing customers by getting it wrong, I doubt that PS's business model can stand to lose the same percentage number of customers so I will sit and wait.
    • fewkeste
    • By fewkeste 12th Aug 18, 12:44 PM
    • 295 Posts
    • 177 Thanks
    fewkeste
    But will Powerpack discounts of sufficient level & value appear
    @Soberton - yes I agree - if people discover they are losing out they will move. The problem is we will have to wait to see what level of discount the Powerpacks will have and what value will be available. Remember, to achieve the Top Shopper rate, an AVERAGE discount of 28.5% over an entire year will need to be achieved. That's a lot!

    How long does one stay before deciding the annual discount is not going to be achieved?

    I will need to see Future Packs for February, March and April that have more than 28.5% discount to compensate for Future Packs for May June & July that will probably be lower than 28.5%.

    Now if PS were to publish what % discount Future Packs were going to be going forward, then transitioning customers would have greater confidence that the 28.5% annual discount might be achievable.

    The problem is we have to take it on trust. The first year promise is a pathetic discount over the Baseline Tariff but if the Top Shopper tariff had a promise then that would give greater confidence it was actually achievable.
    Last edited by fewkeste; 12-08-2018 at 2:35 PM.
    • soberton
    • By soberton 12th Aug 18, 6:12 PM
    • 14 Posts
    • 5 Thanks
    soberton
    The problem for PS is that we have already purchased PowerPacks up until January, by October we will have purchased FuturePacks up until March. However, they have to give 6 weeks notice of a tariff increase so the calculations will be done (by us) in September. This is relatively simple, any new tariff will have to be discounted using discounts we already have purchased - we will just look at the new tariff, use the discounts we have and see what that looks like against other providers. If it doesn't appear to be the best tariff available in our respective areas then we will be voting with our feet in September / October. If it is the intention of PS to increase what we pay beyond their competition then they know we will leave - they will give us no other option and, fortunately, the choice is theirs - over to PS and I am looking forward to hearing about the new tariff in September.
    • fewkeste
    • By fewkeste 12th Aug 18, 7:28 PM
    • 295 Posts
    • 177 Thanks
    fewkeste
    What they could do
    The problem for PS is that we have already purchased PowerPacks up until January, by October we will have purchased FuturePacks up until March.
    Originally posted by soberton
    Quite correct - we have already purchased Future Packs - Note, Future Packs only though. They have other ways of influencing the total discount achievable. They can boost the amount of discounted credit in our 'credit pots' by releasing Simple Savers and Special Packs, Jumbos etc. that when combined with our already purchased Future Packs, bring the overall average achieved discount to 28.5% or greater.

    I hope I'm wrong but I don't think they will.

    I don't think Top Shopper rate will actually be achieved but I hope I'm wrong.

    The OneSelect Tariff I found that was a fraction cheaper than the Baseline Top Shopper rate (without the angst of will I or won't I be able to buy sufficient discounted Powerpacks to make or better Top Shopper rate?) is starting to look attractive.
    Last edited by fewkeste; 12-08-2018 at 7:34 PM.
    • soberton
    • By soberton 12th Aug 18, 8:03 PM
    • 14 Posts
    • 5 Thanks
    soberton
    Because of the FuturePack discount now being some 5 months (or is it 6) in advance, the problem is still with PS. AS SOON AS WE BELIEVE THEY ARE NOT OFFERING THE BEST TARIFF IN OUR AREA THEN WE WILL VOTE WITH OUR FEET - it is their problem not ours. If they choose to offer one off packs in October to keep us then we stay, in January / February we will need them again - it is always their problem.
    • fewkeste
    • By fewkeste 12th Aug 18, 8:44 PM
    • 295 Posts
    • 177 Thanks
    fewkeste
    They need to spell out how they're going to achieve it
    Agreed, and I guess PS will need to spell out sooner rather than later how they are going to achieve the discount levels to achieve the Top Shopper rate, given they have already said they intend to move us onto a Baseline Tariff.

    Otherwise people with doubts will start to jump ship
    • cc120
    • By cc120 13th Aug 18, 3:43 PM
    • 107 Posts
    • 13 Thanks
    cc120
    Powershop reply?
    I have been doing some calculations to understand how the Top Shopper rate can be achieved when/if I am moved onto the 'Baseline Tariff' This is likely to happen soon to all PS customers who have been with the company for a year or more.

    According to my calculations I will need to achieve an average saving over the whole year of 28.5%

    To achieve this the discount level and value amount of discounted Powerpacks will have to massively increase from the levels I am currently offered. I am concerned that this Top Shopper rate may not actually be achievable.

    Below is a message I have sent to PS.

    ----------------------------------------------------------------------------------

    Hi, in preparation for when you intend to move me onto the Baseline Tariff, in July I obtained a quote as a new customer consuming 8000kWh per year using 40% E7. The quote I received gave a Baseline annual figure of 1345.83, a first year promise of 1301.59 and a Top Shopper rate of 962.04.

    This quote suggests from the Baseline price of 1345.83 (no discount powerpacks purchased) I can achieve the Top Shopper rate of 962.04 by buying all the Powerpacks available.

    That is equivalent to an overall annual discount of 28.5%.

    I calculated this by 1345.83 - 962.04 = 383.79. 383.79/1345.83 X 100 = 28.516%.

    Are you seriously suggesting to me I will be able to achieve an average discount over the whole year of 28.5% by buying all the Powerpacks when I move to the Baseline Tariff?

    Quite simply - I don't believe the discount figures - sorry!


    Can you reassure me that Powerpacks of sufficiently high discount will be available in sufficiently high monetary value amounts that I could achieve an AVERAGE discount of 28.5% over the whole year? At present I do not believe your claims!

    I have to tell you I am sceptical of your claims but I am willing to be persuaded if I receive sufficient written reassurance that the kind of discounts the quote suggests can be achieved, will definitely be possible over the year.

    In order to achieve an annual average discount of 28.5%, Powerpacks will have to start appearing at much higher discounts and for much greater amounts. When would this change in the profile of Powerpacks being made available start?

    ----------------------------------------------------------------------------------

    It will be interesting to see what reply I get.

    I suppose the proof of the pudding is to ask what overall discounts current Baseline Tariff customers achieve.

    Do any new customers currently on Baseline Tariff achieve an overall bill discount of 28.5% or more at present?

    Perhaps you can check your monthly bills and see what the discount per month you have achieved and express that as a % of the undiscounted bill. i.e. discounted / discount + discounted bill amount X 100.

    If the Top Shopper rate is truly achievable when on Baseline Tariff then on average you should see a 28.5% discount.
    Originally posted by fewkeste
    Have you received a reply from Powershop yet fewkeste?
    • Senior helper
    • By Senior helper 13th Aug 18, 3:50 PM
    • 7 Posts
    • 0 Thanks
    Senior helper
    I have been a Powershop customer since June 2017 and found that their system has suited me. Initially, they had a helpful 0800 service line and I was given all the tariff details so I could compare rates. The method of buying power takes some getting used to but over 12 months I have saved 100 on the standard rate and only bought special saver powerpacks. In my flat the usage for electric- only supply ( I don't have gas) cost c. 360.

    They have not asked me to have a smart meter fitted.
    I do give a meter reading every 2 weeks although it s not compulsory.
    I pay by credit card so plan to spend around the day which gives me 6 weeks until the payment is actually made.
    Customer services have been helpful but I've seldom needed to call.
    I am on a economy 7 meter which has been no problem.
    It does make me more aware of the energy I am using and the trends of different seasons.
    Downsides:
    I have seen some adverse comments re Powershop especially on trust pilot. I was made aware by P/S staff!
    I have the time to do the readings etc. though once you get the hang it is quick.
    They have informed me that the tariff may change soon but so far there have been no rises in 14 months. Staff said that Npower were giving them time to get established with lower rates.
    Sorry to be so long but most comments seemed to not be from customers.
    Last edited by Senior helper; 13-08-2018 at 3:52 PM. Reason: Error was spotted in my comments
    • cc120
    • By cc120 13th Aug 18, 3:54 PM
    • 107 Posts
    • 13 Thanks
    cc120
    I have been a Powershop customer since June 2017 and found that their system has suited me. Initially, they had a helpful 0800 service line and I was given all the tariff details so I could compare rates. The method of buying power takes some getting used to but over 12 months I have saved 100 on the standard rate and only bought special saver powerpacks. In my flat the usage for electric- only supply ( I don't have gas) cost c. 360.

    They have not asked me to have a smart meter fitted.
    I do give a meter reading every 2 weeks although it s not compulsory.
    I pay by credit card so plan to spend around the day which gives me 6 weeks until the payment is actually made.
    Customer services have been helpful but I've seldom needed to call.
    I am on a economy 7 meter which has been no problem.
    It does make me more aware of the energy I am using and the trends of different seasons.
    Downsides:
    I have seen some adverse comments re Powershop especially on trust pilot. I was made aware by P/S staff!
    I have the time to do the readings etc. though once you get the hang it is quick.
    They have informed me that the tariff may change soon but so far there have been no rises in 14 months. Staff said that Npower were giving them time to get established with lower rates.
    Sorry to be so long but most comments seemed to not be from customers.
    Originally posted by Senior helper
    I know it's not like for like, but could you let me know how much the cost of your annual electricity was with your previous supplier and how much it has been with Powershop please?
    • fewkeste
    • By fewkeste 13th Aug 18, 5:05 PM
    • 295 Posts
    • 177 Thanks
    fewkeste
    My reply from Powershop
    Here is the reply I got from Powershop

    Good afternoon XXXX.

    Once you are switched the Baseline Tariff, the amount you will be able to achieve will be the Top Shopper Rate, and so if you do purchase all the Powerpacks to cover your usage you will again achieve the lowest possible rate. As the difference between the Baseline and Top Shopper is higher than currently it is between Standard and Easy Saver rates, you will notice that the discounts offered will be higher than currently.

    Kind regards, Ryan

    Thanks
    The Powershop Crew



    So, PS are indicating discounts will be higher than at present - let's hope so.
    • soberton
    • By soberton 13th Aug 18, 6:54 PM
    • 14 Posts
    • 5 Thanks
    soberton
    Again, the issue isn't what PS call it or how big is the discount, how much is the standing charge or the unit cost, the issue is how it compares to the best tariff available to me in my area. All will become clear once we have the new tariff and understand how PS will increase the discount on the PowerPacks that we have already purchased.
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