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  • FIRST POST
    • fewkeste
    • By fewkeste 21st Apr 17, 5:18 PM
    • 275Posts
    • 169Thanks
    fewkeste
    Add your feedback on energy supplier Powershop
    • #1
    • 21st Apr 17, 5:18 PM
    Add your feedback on energy supplier Powershop 21st Apr 17 at 5:18 PM
    I'm just in the process of switching from Robin Hood Energy to Powershop and would like to receive feedback and comments about this new supplier. Apparently they are well established in Australia and New Zealand and are operating in the UK under the Npower licence at present.
Page 35
    • Tafrock
    • By Tafrock 5th Jul 18, 1:52 PM
    • 206 Posts
    • 50 Thanks
    Tafrock
    I haven't seen pack 1 2 3 or 5 and only have 2 November and December. Very impressive discount on 1 and 2
    • Tafrock
    • By Tafrock 5th Jul 18, 1:54 PM
    • 206 Posts
    • 50 Thanks
    Tafrock
    Weirdly my boys 2 men pack has a higher 15% discount than your 13%
    • Tafrock
    • By Tafrock 5th Jul 18, 1:55 PM
    • 206 Posts
    • 50 Thanks
    Tafrock
    My jumbo is only 8.5% as opposed to your 12. 3
    • fewkeste
    • By fewkeste 5th Jul 18, 2:23 PM
    • 275 Posts
    • 169 Thanks
    fewkeste
    Same here
    My jumbo is only 8.5% as opposed to your 12. 3
    Originally posted by Tafrock
    Yes my Jumbo is only 8.5% as well. There's clearly a lot of tailoring of Powerpack offers to length of time as a customer, consumption and probably account credit.
    • fewkeste
    • By fewkeste 7th Jul 18, 9:23 PM
    • 275 Posts
    • 169 Thanks
    fewkeste
    Message sent to Powershop
    I sent this message to Powershop today.

    Hi, I've recently discovered that you are offering higher discount Power Packs and for greater value amounts to newer customers.

    When checking the prices offered to new customers it appears the discount they can achieve by buying Powerpacks is nearly 30%.

    As an established customer (I joined you in April 2017) I am, as you can imagine, somewhat miffed that you appear to be giving a greater discount to new customers. I and others have noticed that the Future Packs and other Special Packs you offer to established customers are generally of lower value and frequently at lower discounts than last year and, as I said previously, lower than new customers are offered.

    This is blatently unfair and underhand. You are penalising the customers that decided to take a chance on a new way of buying and paying for electricity and have chosen to stay with you.

    Do you intend to rectify this discrepancy?

    Also, can you tell me what discount I should expect to achieve on my Pioneer (Shoppers) tariff for this coming year please?


    I will post what reply I get from them.
    • Mick Popka
    • By Mick Popka 7th Jul 18, 10:21 PM
    • 46 Posts
    • 12 Thanks
    Mick Popka
    Good Luck!
    I feel that they won't share their "Magic Ingredients" with you.....
    I have asked them numerous times for historical information on discounts and the response was not forthcoming......
    • fewkeste
    • By fewkeste 9th Jul 18, 3:41 PM
    • 275 Posts
    • 169 Thanks
    fewkeste
    A prompt reply from Powershop
    Here is the reply I got from Powershop. It makes sense and I'm more relaxed now about new customers getting higher discounts since they start on a higher baseline tariff.

    In essence, I'm on a lower tariff than new joiners so they receive higher discounts than me to bring their 'after Powerpack purchase' price down to be comparable to mine. So, if I left then came back again, I would have a higher baseline tariff and receive higher discounts that would simply bring my nett cost down to the same level as I am already at. Makes sense to me.


    Good afternoon XXXXX,

    Thanks for your query regarding the discounted Powerpacks being offered to newer customers and the discounts attached to these; apologies if these have caused any confusion or unrest.

    For newer customers deciding to join Powershop, the lowest prices they are able to achieve by purchasing all available Powerpacks are the 'Top Shopper' rates. Any discounts are subtracted from the 'Baseline' unit rates which would otherwise to be used to bill for any energy used each month. As the 'Baseline' rates are significantly higher than the default 'Standard' rates on Pioneer customer accounts, more discounts are required to ensure each customer is able to achieve this 'Top Shopper' rate.

    On your current tariff, as well as having lower default rates than new customers (Standard 15.03 p/kWh & 8.44 p/kWh vs Baseline 18.96 p/kWh & 10.82 p/kWh), your Pioneer 'Shopper' rates (11.74 p/kWh & 6.59 p/kWh) are lower than the 'Top Shopper' rates that can be achieved by a new customer, with the same metering set up in your area (13.65 p/kWh & 7.79 /kWh). If you continue to purchase these discounted Powerpacks as you have done since joining Powershop, you will achieve these rates Pioneer 'Shopper' rates over the coming year.

    If you wish to check these figures, please feel free to run a quote using the 'switch now' feature of the Powershop UK website to see the rates available for new customers!

    Please do not hesitate to be in touch with any further questions and we'll be happy to help.

    All the best,

    Will

    Thanks
    The Powershop Crew


    Seems straightforward to me and easy to check I guess.
    • Tafrock
    • By Tafrock 9th Jul 18, 5:30 PM
    • 206 Posts
    • 50 Thanks
    Tafrock
    It all becomes clear now. Thanks
    • Tafrock
    • By Tafrock 10th Jul 18, 3:14 PM
    • 206 Posts
    • 50 Thanks
    Tafrock
    Could ktf confirm his unit price. Mine is 13.5p per kWh with a standing charge of 16.6p per day. That's my standard rate. My achievable rate is supposed to be 10.8p per unit. To be fair I've bettered that every month since November 7 last year and equalled it in October last year. My current unit rate is averaging at 9.843p per kWh from June 6th 2017 until June 13th 2018. My last bills rate worked out to 9.573 p per kwh
    • KTF
    • By KTF 10th Jul 18, 3:20 PM
    • 4,698 Posts
    • 1,921 Thanks
    KTF
    Here are my unit costs from the My Account page.


    Could you share the spreadsheet/formula that you are using to track the actual cost?




    Last edited by KTF; 10-07-2018 at 3:30 PM.
    • Tafrock
    • By Tafrock 10th Jul 18, 4:29 PM
    • 206 Posts
    • 50 Thanks
    Tafrock
    Wow so your standing charge is very high. Hence the massive discounts on your powerpacks. This simply confirms powershops reasons for the differing discounts

    My standing charge is constant on standard or after discounts ie 16.6p per day

    Therefore all I do is take the cost of my last month's bill may June bill was a mere 20.08 pence. I then subtract the standing charge cost for May June's bill it was 31 days x 16.6p = 5.146
    So my actual usage cost was 20.08-5.146 = 14.934

    I then divide that by my kWh used which for June was 156 kwh

    That works out as 9.57p per kWh

    Anyone any idea how to calculate it with a variable standing charge,?? I guess you could just use the highest standing charge figure or lowest standing charge figure on your tariff but that wouldn't be totally correct
    • Mick Popka
    • By Mick Popka 10th Jul 18, 4:39 PM
    • 46 Posts
    • 12 Thanks
    Mick Popka
    Interesting seeing the price of KTF's Gas.
    EDF supply me at 0.02482p per kWh and a daily standing charge of 0.189p which with my consumption is a saving of 42.47 pa compared with Top Shopper.
    • fewkeste
    • By fewkeste 10th Jul 18, 6:17 PM
    • 275 Posts
    • 169 Thanks
    fewkeste
    Your calculation is incorrect
    Wow so your standing charge is very high. Hence the massive discounts on your powerpacks. This simply confirms powershops reasons for the differing discounts

    My standing charge is constant on standard or after discounts ie 16.6p per day

    Therefore all I do is take the cost of my last month's bill may June bill was a mere 20.08 pence. I then subtract the standing charge cost for May June's bill it was 31 days x 16.6p = 5.146
    So my actual usage cost was 20.08-5.146 = 14.934

    I then divide that by my kWh used which for June was 156 kwh

    That works out as 9.57p per kWh

    Anyone any idea how to calculate it with a variable standing charge,?? I guess you could just use the highest standing charge figure or lowest standing charge figure on your tariff but that wouldn't be totally correct
    Originally posted by Tafrock
    Despite Powershop showing the same daily rate for baseline and after Powerpack purchase, in fact your daily standing charge is paid out of the same 'pot' of discounted credit that your units of consumption are paid for. So, it is more correct to calculate a discounted rate for your daily standing charge using the same discount you apply to the units of consumption.
    • Tafrock
    • By Tafrock 10th Jul 18, 6:25 PM
    • 206 Posts
    • 50 Thanks
    Tafrock
    I know my way of calculation is a simplified way ie by keeping the standing charge constant but it gives me some idea of my true unit rate. I can use this to compare against other utility companies.

    Powershop do supply a cost per unit at monthly review but that simply takes your overall cost per month including standing charge and divides it by your kWh used. For may June that figure is calculated by powershop as 12.87p per kWh.

    I prefer to use my calculation to compare electricity costs. Works for me anyhow
    • KTF
    • By KTF 11th Jul 18, 3:42 PM
    • 4,698 Posts
    • 1,921 Thanks
    KTF
    When is the best time to give them a meter reading? I assume this is at the end of your current period rather than the 1st of every month?


    On the my account page the 15th is marked by the grey box (current period) and the 1 in a circle shows on the 16th.


    Assuming the above is correct should I submit a reading on the 15th or the 16th?
    • Mick Popka
    • By Mick Popka 11th Jul 18, 4:10 PM
    • 46 Posts
    • 12 Thanks
    Mick Popka
    Best time for a meter reading?

    Either:
    Last thing on the day before the date circled in "Power Organiser" calendar in the "Balance" Tab on the website

    or
    First thing (<09:00) on the circled date.
    • KTF
    • By KTF 11th Jul 18, 4:11 PM
    • 4,698 Posts
    • 1,921 Thanks
    KTF
    Ok, thanks. I normally take a reading before 0900 on the 1st of every month so will do an additional one on the 16th as well.
    • Tafrock
    • By Tafrock 11th Jul 18, 5:53 PM
    • 206 Posts
    • 50 Thanks
    Tafrock
    I read mine every day so I get extremely accurate usage predictions. The more you read it the better with powershop
    • neilsedaka
    • By neilsedaka 11th Jul 18, 7:27 PM
    • 325 Posts
    • 101 Thanks
    neilsedaka
    Are there any electricity smartmeters that send data to the computer? My two solar panel inverters do so I can monitor what is happening from my comfy desktop PC chair. I have four years of detailed analysis in a spreadsheet.
    • fewkeste
    • By fewkeste 11th Jul 18, 7:32 PM
    • 275 Posts
    • 169 Thanks
    fewkeste
    Midnight on the day before a new accounting period
    When is the best time to give them a meter reading? I assume this is at the end of your current period rather than the 1st of every month?


    On the my account page the 15th is marked by the grey box (current period) and the 1 in a circle shows on the 16th.


    Assuming the above is correct should I submit a reading on the 15th or the 16th?
    Originally posted by KTF
    Mick is correct - the circled day is the start of a new accounting period so I'd read the meter at 2359hrs on the 15th and enter it on the website/app as taken at 0000hrs on the 16th.
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