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    • fewkeste
    • By fewkeste 21st Apr 17, 5:18 PM
    • 256Posts
    • 165Thanks
    Add your feedback on energy supplier Powershop
    • #1
    • 21st Apr 17, 5:18 PM
    Add your feedback on energy supplier Powershop 21st Apr 17 at 5:18 PM
    I'm just in the process of switching from Robin Hood Energy to Powershop and would like to receive feedback and comments about this new supplier. Apparently they are well established in Australia and New Zealand and are operating in the UK under the Npower licence at present.
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    • Z0rba-cheeks
    • By Z0rba-cheeks 8th Apr 18, 1:56 PM
    • 37 Posts
    • 19 Thanks
    Should I stay or should I go?
    In all of that there are several points to remember:
    1. You are currently on a variable rate and PS state that you will be offered a fixed rate at the end of your 12 months.
    2. The cost of Electricity ought to come down during the summer, compared to the winter.
    3. Your consumption should be lower in the summer compared to the winter.
    4. Once the "no of Weeks" advance credit gives a date after the end of your 12 month period, then you stop purchasing any more, unless it is > 25%.

    You will then be in the best position to make the right decision when they make the "fixed offer" to you before the anniversary of you joining.

    As you mentioned, you have a "no exit penalty" alternative supplier, so you could actually easily switch between suppliers and back at no cost, except building up that advance credit.
    • Tafrock
    • By Tafrock 8th Apr 18, 2:10 PM
    • 183 Posts
    • 40 Thanks
    It will be interesting to see when this new fixed rate is offered to me.

    I would assume I'd be notified around 50 days in advance as I would be if I was on a fixed term tariff (in fact this is what happens with my gas tariff as I'm on a fixed contract with zog)

    If this is the case I should be notified imminently.

    My concern is none of these changes were communicated to existing loyal customers. I stumbled on them by accident

    I'm not against going onto a fixed contract with option of reducing my costs via purchasing powerpacks

    In effect its not a fixed contract it's a capped contract

    It's powershops handling and explaining of the changes that worries me slightly though

    There is no real need to have different standing charges mentioned in fact they'd be better off keeping to one standing charge

    Or even maybe removing it altogether

    They can price their product how they want at end of day its the final cost to us the customer thats important to us and the ability to compare the cost effectiveness of powershops tariffs to other companies products

    All these changes have done to me is confuse the hell out of me (previously a strong advocate and supporter of powershops methods and model) and I'm sure I'm not the only one
    • Hengus
    • By Hengus 8th Apr 18, 2:15 PM
    • 6,145 Posts
    • 3,936 Thanks
    It will be interesting to see how all this plays out if, or when, E.oN becomes the new owner of NPower.

    * if you are not aware, NPower and SSE are merging, and E.oN has agreed terms to purchase NPower with a partial equity share with NPower!!!8217;s owner - Innogy.
    All subject to CMA review.
    Last edited by Hengus; 08-04-2018 at 2:18 PM.
    • Tafrock
    • By Tafrock 8th Apr 18, 2:29 PM
    • 183 Posts
    • 40 Thanks
    Wasnt aware of the eon npower deal. Thank you for the info hengus
    At end of the day I'm happy not being Tied down to a contract and am free to leave at anytime

    I certainly wouldn't enter into a fixed length contract with exit fees with powershop at the moment

    I guess at the moment I have best of both worlds the reassurance of a capped price with potential for great savings via powerpacks as opposed to a svr which can in effect alter at any time given sufficient notice

    My future with powershop all hinges on this mysterious deal they will offer me come my 12 month anniversary which is approaching fast
    • griffb
    • By griffb 8th Apr 18, 2:49 PM
    • 43 Posts
    • 9 Thanks
    Should I stay or should I go??

    Only I can decide that I guess
    Originally posted by Tafrock
    Well I think you have convinced me. One aspect that has just occurred to me - if something were to happen to me, my nearest and dearest would not have the faintest idea what is going on, so "keep it simple (and cheap if possible)" will be my new aim.
    • Tafrock
    • By Tafrock 8th Apr 18, 3:16 PM
    • 183 Posts
    • 40 Thanks
    Yes I've always had that notion in the back of my mind too griffb.

    I'll give powershop the benefit of the doubt until I receive my fixed offer (though its really a capped offer) as a capped offer without exit fees is preferable to both a variable no exit fee deal or a fixed with exit fee deal.

    Still unimpressed these changes weren't communicated to existing customers though
    • griffb
    • By griffb 10th Apr 18, 3:25 PM
    • 43 Posts
    • 9 Thanks
    I am on my way to Utility Point. I will let you know how it goes, but so far so good - I signed up on the UP website yesterday morning, by evening I had the "we heard you are leaving us" email from PS and all the app graphs and charts now stop at 30th April, so I guess they have already agreed the changeover date.

    Because of the way PS powerpack discounts work I will have had a phenomenally good 6 months; but with the lower summer discounts, the uncertainty over renewal terms and prices in October, not to mention the (hopefully unlikely) possibility of me being unable to look after the account at some point, the UP offering seems too good to pass up.

    I have gone for the 16 month fixed offering, which gives a 12 month cost very close to PS's current figures. Note that some comparison sites show UP tariffs which the site can switch you to, and others which are only available direct from UP. Check the selection criteria carefully!
    Last edited by griffb; 10-04-2018 at 3:29 PM. Reason: Edit in Chrome to remove strange "Image already added" line
    • Tafrock
    • By Tafrock 10th Apr 18, 5:09 PM
    • 183 Posts
    • 40 Thanks
    Look forward to receiving updates from you griffb. In particular how the whole closing procedure and refunds of powershop credit goes .

    I've had a rethink and am staying with powershop for the meantime. As you say the past 6 months have been incredible value with powershop so im hopeful come winter the larger discounts will return

    It appears as mentioned by others on here these changes to powershop are more to ensure their pricing meets new government regulations than an actual price increase. There were fears government regulations would be to the detriment of customers who shop around for the best deals and this does appear to be the case. However I understand why these regulations are necessary to help people who don't bother shopping around for the best prices.

    The confusion that arose coupled with an incredibly competitive tariff from utility point nearly led to me jumping ship

    However after discussions with helpful people at powershop I am confident my price for powerpacks will ensure powershop stay competive in the months ahead and won't see my prices increase

    At the moment I'm on track to easily beat my easy saver promise of 395.43. My 12 month cost calculated using an average of my actual 10 month usage figures should be in region of 366 for 3099 kwh .

    For same usage utility points variable tariff comes out as 376.24 but of course this is guaranteed whereas powershop depends on me buying powerpacks which is an unknown variable

    I like the innovative way powershop works too and the whole raft of information they give you.

    I hope utility point is good for you griffb. Please keep posting and thanks for joining in the discussion
    • dave_dph
    • By dave_dph 14th Apr 18, 11:47 AM
    • 529 Posts
    • 168 Thanks
    New to Powershop
    Well my switch completed yesterday, so I'm just waiting for my meter readings to be confirmed and my account / shop to go live. I'm on the original tariff and keen to start buying my discounted power packs! Quite looking forward to using the app and getting into the new way of buying my electric.

    • Z0rba-cheeks
    • By Z0rba-cheeks 16th Apr 18, 8:11 PM
    • 37 Posts
    • 19 Thanks
    New Contender...... Eversmart
    Eversmart Energy have today (16th April 18) launched a new tariff "Fixed Smart Special" which is a Fixed Price 12 month contract with no exit fee.

    Charge is 11.710 pence per kWh (NOTE: Yorkshire Region price).

    There is no standing charge.

    Comparing the Powershop (PS) and Utility Point (UP) products the Eversmart Energy (EE) deal is the cheapest for all who have an annual consumption of less than 7,500 kWh per Year.

    • 1000 kWh UP 153.97, PS 171.83, EE 117.10 (24% saving on UP)
    • 2000 kWh UP 267.70, PS 280.19, EE 234.20 (13% Saving on UP)
    • 3000 kWh UP 381.43, PS 388.55, EE 351.30 (8% Saving on UP)
    • 4000 kWh UP 495.16, PS 496.91, EE 468.40 (5% Saving on UP)
    • 5000 kWh UP 608.89, PS 605.27, EE 585.50 (3% saving on PS)

    NOTE: UP Cheaper than PS up to 4,324 kWh per year, then PS Cheaper

    So what's the catch?

    They require that you install a Smart meter - (SMETS 1, I presume), however, if you already have a smart meter....
    See to perform the comaprison
    • griffb
    • By griffb 18th Apr 18, 12:14 PM
    • 43 Posts
    • 9 Thanks
    Eversmart Energy have today (16th April 18) launched a new tariff "Fixed Smart Special" which is a Fixed Price 12 month contract with no exit fee.

    Charge is 11.710 pence per kWh (NOTE: Yorkshire Region price).

    There is no standing charge.
    Originally posted by Z0rba-cheeks
    Same unit price for Eastern Region. At my reference level (6700kwh, but probably won't use that much due to kids fleeing the nest) EE, PS and UP are all within the 780-790ish p/a band, BUT:
    • PS will be dearer during the summer months due to powerpack discounts
    • PS deal for me runs out end October
    • EE smart meter (don't want/need one, despite being a gadget freak )
    • UP is a 16 month fix (albeit with an exit penalty)
    So the UP deal still does it for me.

    As an aside, with the "Big Boys" starting to jack up their prices, how are these little outfits sourcing such cheap deals?

    Transfer update: notification received from UP of d/d setup, and just this minute a timeline email saying my reading will be required in 7 days.
    The PS website is spouting some gibberish. It now says I am 12 days / 142 ahead. Both numbers look to be reducing to zero on 30th April. I expect it will all sort itself out. Having dumped the numbers into a spreadsheet I am anticipating a refund of 230 odd for unused powerpacks (at cost)
    Image already added
    • PennineAcute
    • By PennineAcute 18th Apr 18, 12:27 PM
    • 191 Posts
    • 87 Thanks
    Besides last month, where prices rose -presumably due to the cold weather, the cost price of a kw of electricity has been around the 5p mark.

    So EE's 11.710p and UP's 11.1 with 11.02 SC is within that range (including profit margin, overheads and Government taxes).
    • fewkeste
    • By fewkeste 24th Apr 18, 5:27 PM
    • 256 Posts
    • 165 Thanks
    If it looks like a duck.....
    Well I'm a bit miffed with Powershop. Myself and another forum contributor specifically asked if there was a price increase due and we were assured there wasn't. Someone had posted that they noticed on the app the estimated future bills were approximately 30% higher and so that caused me to check the app and my estimated bills were also 30% higher.

    Both of us independently contacted Powershop and asked if a price rise was in the pipeline and both of us were assured there wasn't one due. Now we find there is!!

    It is just possible that the front line CS staff were not aware of this impending change but I doubt it.

    This coupled with the very poor Future Pack and Special Pack discounts available (worse than last year) means I will be keeping an eye on other suppliers' offers just in case.
    • Tafrock
    • By Tafrock 27th Apr 18, 9:19 AM
    • 183 Posts
    • 40 Thanks
    Where have you seen that prices are increasing fewkeste. I've recently noticed powershop are releasing new tariffs frequently (at least 3 in recent weeks keeping the same name but incrementing the release number last time I looked it was on tariff release 5).

    I wasn't categorically told there was no price increase I was told I wouldn't notice any difference under the new pricing structure powershop have had to adopt due to government rules on standard variable tariffs

    I am like yourself keeping a close eye on what has become a very competitive market in recent weeks.

    Strange thing is powershops gas as part of a dual fuel contract has become competitive albeit slightly more expensive than my current contracts with powershop and zog energy. Of course buying powerpacks would reduce this cost. The good thing is I'm not tied into any contract with either company now so am free to leave at any point. I am loathe to leave zog due to being on a 24 month fixed tariff with no leaving penalties and I'm positive gas will start to increase in price soon.

    The crunch with powershop will come when my 12 month anniversary is reached (June 6th). In the meantime my credit is reducing its down to 160 now from a high of 215. I rarely buy powerpacks at moment as they are incredibly poor value
    • fewkeste
    • By fewkeste 27th Apr 18, 12:24 PM
    • 256 Posts
    • 165 Thanks
    Change to baseline is the subtle price increase
    My Powershop Pioneers tariff is 15.03p Day, 8.44p Night and 15.76p Daily charge before Powerpack purchases and the Powershop Shopper tariff that can theoretically be achieved by buying Powerpacks is shown as 11.74p Day, 6.59p Night with the daily charge shown as unchanged at 15.76p. In practice the daily charge is reduced in the same proportion to the savings made on the effective Day and Night rates by buying Powerpacks as Powerpack credit is applied to the whole bill.

    Now when Powershop describe their new standard tariff as Baseline and then announce it will have 36.12p daily standing charge (before Powerpack discounts are applied) that is a price increase compared to the 15.76p per day daily charge that is my current Powershop Pioneers tariff (before discount.)

    That to me is a price increase - a 229% increase on my daily charge!!!

    So at present my (undiscounted) annual bill for the daily charge is 15.76p X 365 =57.52. So, at present 57.52 gets bought with discounted credit in my 'credit Pot' which is filled by buying Powerpacks with various discounts throughout the year. In future it looks like my annual (undiscounted) daily charge will be 36.12p X 365 =131.83. So I now have to buy 131.83's worth of daily charge each year with my credit pot leaving less discounted credit in my pot to purchase my Day and Night units - effectively a price rise for me - i.e. having to use more of my discounted credit in my 'pot' to buy the daily standing charge thus leaving less credit to buy Day and Night units.

    The second subtle way a price increase MAY be experienced is if the availability and discount offered for Powerpacks becomes less generous. We have already seen Future Packs offered with lower % discount than the equivalent month last year and also a reduction in the number of Future Packs that can be purchased.

    This is a very subtle form of price rise - restricting the level of discount available and thus the amount of discounted credit (energy) that can be pre-purchased as a consequence.

    Recent evidence shows Powerpacks seem to now be less generous in the discount they offer and there are reduced opportunities to buy Powerpacks with the greatest discounts (i.e. recently the number of Future Packs that can be bought has been reduced compared to previous occasions last year.)

    Is this pattern going to continue as the Future Packs for the winter months become available? What will the discount on the September Future Packs be and how many will we be able to buy this year?

    This will be a key indicator of Powershop's underlying pricing strategy. Last year September Future packs were 13.6% discount and you could buy five of them. Let's see what happens on 1st May.

    That's my take on things - we shall see.

    • Tafrock
    • By Tafrock 27th Apr 18, 12:52 PM
    • 183 Posts
    • 40 Thanks
    The falling value of powerpacks recently is a concern. Not just the reduced discount but the reduced quantity you can buy.

    The new baseline tariff is not at all competitive I agree but I've queried this with powershop and was reassured that come my 12 month anniversary i will be put onto a new fixed rate tariff for existing customers which will replace the existing standard variable rate hat our powerpacks are discounted against

    Obviously if this new tariff is higher than the existing svr the powerpacks will have to be discounted at a far higher percentage than they are currently to make continued use of powershop viable.

    At the moment I'm very happy. If my costs increase (and it doesn't have to be by much may I add) then powershop will not be a viable option for me.

    In just over a month I will know my new rates. I am free to leave if I am not happy
    • Tafrock
    • By Tafrock 27th Apr 18, 1:13 PM
    • 183 Posts
    • 40 Thanks
    In eleven months with powershop I have paid 319 for my consumed electricity. That 29 a month so for 12 months I anticipate a figure of 348

    My cheapest alternative at moment using same consumption figures (3037 kWh annually) is Utility Point
    Flexi Online Tracker 18 Wk15 Direct at 380

    So currently powershop is still cheaper than any alternative available.

    Powershops best new tariff for me is Powershop Top Shopper April 2018 Issue 5 quoted at 410 a year

    An anomaly arises though because the comparison sites say I have paid 389 in the last twelve months which I haven't I am On schedule to pay 348 as previously mentioned

    That's already a saving of 41 for me in 12 months achieved by buying powerpacks

    A similar saving in the next 12 months will see me achieve a figure of 369 which is cheaper than utility points quote of 380

    Therefore if powershops powerpack discounts revert to those of winter 2017/18 rates powershop will still be the cheapest for me

    That's the big if though isn't it and only time will tell

    At the moment I'm gambling and staying with powershop
    Last edited by Tafrock; 27-04-2018 at 1:16 PM.
    • Mick Popka
    • By Mick Popka 27th Apr 18, 3:24 PM
    • 46 Posts
    • 12 Thanks
    Mick Popka
    New Electricity Offers on a daily basis
    Problems over my username and password, so now Z0rbaCheeks returns as my true self!

    I run the comparison of electricity suppliers prices on a weekly basis.

    This week the cheapest is "Usio Green Lite Electric 0.1" which was launched on 24th April.

    It is listed as a Variable Price, no exit fee, no end date, no requirement for a smart meter, 11.122p per kWh and 22.896p per day (Prices for Yorkshire Region).

    The figures for PS TopShopper (Issue 5) are 11.445p per kWh and 17.388p per day (Yorkshire Region).

    As a High User (10,000kWh) the Usio offer is 12 cheaper than PS Top Shopper.

    I'm assuming that the Top shopper figure can be improved upon by purchasing only powerpacks with discounts over 10%.
    • Tafrock
    • By Tafrock 27th Apr 18, 3:29 PM
    • 183 Posts
    • 40 Thanks
    I had username and password problems today too mick. (id sussed who you were from Facebook posts). Things are moving fast in the world of utility prices at the moment so it's worth doing a regular price check.

    It's not that powershop have suddenly gone expensive (though the discounts available have decreased) it's more that rival companies are undercutting them.
    • dave_dph
    • By dave_dph 27th Apr 18, 6:20 PM
    • 529 Posts
    • 168 Thanks
    Ok, so as a new customer I gained access to the shop two days ago and immediately purchased powerpacks for the current period:

    1 x Snack pack with a saving of 24%
    1 x St George pack with a saving of 10.1%
    1 x Jumbo pack with a saving of 5.7%
    1 x June Future pack with a saving of 12.7%

    Also available to me are future packs for July and August, both with savings of 10.8%.

    So how do I know which packs to buy in order to get the best price? If I don't buy future packs to cover all my usage in June, July and August, when we actually get to those billing periods; are the discounts for current cycle going to be less than 12.7% and 10.8%

    I'm somewhat confused as to how this process puts me in control if I'm purchasing powerpacks blind?
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