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  • FIRST POST
    • fewkeste
    • By fewkeste 21st Apr 17, 5:18 PM
    • 194Posts
    • 131Thanks
    fewkeste
    Add your feedback on energy supplier Powershop
    • #1
    • 21st Apr 17, 5:18 PM
    Add your feedback on energy supplier Powershop 21st Apr 17 at 5:18 PM
    I'm just in the process of switching from Robin Hood Energy to Powershop and would like to receive feedback and comments about this new supplier. Apparently they are well established in Australia and New Zealand and are operating in the UK under the Npower licence at present.
Page 18
    • fewkeste
    • By fewkeste 11th Dec 17, 5:53 PM
    • 194 Posts
    • 131 Thanks
    fewkeste
    It makes no difference
    Now do I buy it now and use it for my November bill due on 13th December or do I wait 2 days and use it for Decembers bill.
    Originally posted by Tafrock
    It makes no difference. The best way to think of things is you are filling a pot up with discounted credit. It makes little difference if you purchase now or in a few days.

    I don't actually know the order PS use up the credit in our pots - perhaps the PS rep on this forum can clarify?
    • Tafrock
    • By Tafrock 11th Dec 17, 6:27 PM
    • 111 Posts
    • 28 Thanks
    Tafrock
    I did buy it now.. But that means part of my appetiser, and the whole of rudolph special pack haven't been used for this months bill. I think the way it works is the highest discount packs are used first as I have a jumbo from my first month purchased on June 16th (a mere 7%) still unused. I won't be buying future packs for some time now as my credit is worth 6 months electricity so these unused special packs will get used eventually.

    The powershop rep on here seems to have gone awol. Not seem a post from them in some time
    • Tafrock
    • By Tafrock 15th Dec 17, 4:33 PM
    • 111 Posts
    • 28 Thanks
    Tafrock
    Just completed my 6th month with powershop and what can I say. It's working for me and saving me money

    My latest bill reads as such
    36 days power
    328 kWh used at 9.1 kWh per day
    Total cost £32.19 Inc scharge
    Scharge = 36 x 16.6p = £5.97
    Usage cost = £26.22

    I've saved £18.07 off standard power
    % saving of 35.95%

    And a unit cost of 7.99p per kwh

    That's an incredibly low unit cost

    I'm paid up until July 4th!!

    I admit this won't suit everyone but now I needn't pay any electricity for 6 months if I don't want to while the discounts are few and far between

    I was paying 11.18p per unit on November 2012!!
    • Hengus
    • By Hengus 5th Jan 18, 3:04 PM
    • 5,931 Posts
    • 3,651 Thanks
    Hengus
    I left Powershop 5 weeks ago only because a family member came up with a switching plan that netted £400 in referral fees for 3 bill payers. During my 6 months with them, Powershop's management of my transfer and billing has been first-class. Having now got a Final Bill out of them, I was somewhat surprised to see that they have failed to pay a £25 referral fee that was previously credited to my online account. I am hoping that this is a mistake as I have already Gift Aided the money to a Childrens' Hospital Heart Charity believing that it would be paid as promised. I have raised the missing £25 with Powershop and I await their reply.

    Will I return? If their offer remains competitive, then on the basis of their management of my account then the answer would be 'Yes'.

    Update:

    As I didn’t get any response to my e-mail, I called Powershop to discuss the missing £25 credit. Even though the credit had been added to my account in November (confirmed in an online Account Review in Dec), the credit had mysteriously disappeared from my Final Bill. I won’t replay the whole exchange but suffice to say that Powershop was unable to offer an acceptable explanation for the missing credit. The Final Bill does, however, state:

    As you no longer have any active properties on this Powershop account, we will refund the credit amount (less any promotional grants or credits)

    Nowhere in the customer referral offer does it state that the credit is only paid if the customer making the referral remains a Powershop customer for a given amount of time. There are no offer conditions.

    My advice, FWIW, is that when people leave Powershop it is worth going through all the credit payments and charges made to check the final amount.
    Last edited by Hengus; 09-01-2018 at 2:00 PM.
    • Tafrock
    • By Tafrock 10th Jan 18, 12:23 AM
    • 111 Posts
    • 28 Thanks
    Tafrock
    Referral fee is only awarded as a credit to your account.

    It states in terms and conditions - the referral fee is paid by way of a credit to your account only. There is no cash alternative available

    Therefore I would assume the 25 pound credit is only available to use on purchasing electricity ie you cannot withdraw it if you terminate your contract

    Much in the same way free bets when you open an online account with a bookie cannot be withdrawn only used to purchase bets

    That's how I understand powershops terms and conditions anyway
    • Hengus
    • By Hengus 10th Jan 18, 8:50 AM
    • 5,931 Posts
    • 3,651 Thanks
    Hengus
    Referral fee is only awarded as a credit to your account.

    It states in terms and conditions - the referral fee is paid by way of a credit to your account only. There is no cash alternative available

    Therefore I would assume the 25 pound credit is only available to use on purchasing electricity ie you cannot withdraw it if you terminate your contract

    Much in the same way free bets when you open an online account with a bookie cannot be withdrawn only used to purchase bets

    That's how I understand powershops terms and conditions anyway
    Originally posted by Tafrock
    There are no terms and conditions attached to offer other than the referral fee is paid when the new customer transfer is complete. Powershop actioned this immediately. If your explanation was true then all monies paid to buy such things as Future Packs would also be lost as these are immediately cancelled - and I assume turned back into cash - when an application to switch; ie, prior to the actual transfer taking place - is received. It is somewhat disconcerting to see £200+ of credit disappear from one's online account.

    There is also no explanation on the Final Bill, as far as I can see, as to how the credit balance has been calculated. All that is provided is the standard account review up to the date of transfer which is followed by a short e-mail saying that we are crediting £xxx to your account with no calculations to underpin how this figure has been calculated.
    • Tafrock
    • By Tafrock 10th Jan 18, 10:14 AM
    • 111 Posts
    • 28 Thanks
    Tafrock
    I found terms and conditions here

    https://www.powershop.co.uk/refer-your-friends/

    That's where I quoted from

    Those terms and conditions only apply to refer a friend so powerpacks aren't included in them


    Not thinking of going anywhere else yet but I would have expected a better breakdown of how my credit was worked out than you appear to get on termination

    I'll keep a close eye on my figures and check them if I ever leave
    • Hengus
    • By Hengus 10th Jan 18, 11:17 AM
    • 5,931 Posts
    • 3,651 Thanks
    Hengus
    I found terms and conditions here

    https://www.powershop.co.uk/refer-your-friends/

    That's where I quoted from

    Those terms and conditions only apply to refer a friend so powerpacks aren't included in them


    Not thinking of going anywhere else yet but I would have expected a better breakdown of how my credit was worked out than you appear to get on termination

    I'll keep a close eye on my figures and check them if I ever leave
    Originally posted by Tafrock
    Thinking about it again, it might have been wise just to have bought some more packs with the credit but as I was already paid up until August, it made no sense to do so. That said, there is no logic to this given that when a customer leaves all unused powerpacks are being re-credited to the account.

    This is what I received from Powershop last week:

    On Friday 5 January 2018 we completed the final billing of your property at xxxxxx.

    As a result, your Powershop account now has a credit balance of £xxx

    As you no longer have any active properties on this Powershop account, we will refund the credit amount (less any promotional grants or credits) directly to your nominated bank account. Want to check we have the correct bank details? Log in to your Powershop account or contact us on 0800 009 3719.

    I would advise people to keep copies of all their online account reviews and payments made. I would have thought that it would be pretty simple to add something to the last account review showing the re-converted power packs and the cash balance. It is something that Powershop should consider.
    • Tafrock
    • By Tafrock 10th Jan 18, 3:10 PM
    • 111 Posts
    • 28 Thanks
    Tafrock
    Thanks for the advice hengus

    Fortunately I have kept every receipt from powershop as that is a somewhat brief explanation of how your refund has been worked out

    I'm not thinking of leaving yet but if I do I shall work out what I'm owed before notifying powershop. It should be quite simple to add up all unused powerpacks (the price I paid not their value in electricity which would obviously be a lot more)

    Im really happy with powershop but I'm coming to realise that the billing system and how you go about getting the best value out of your money doesn't suit everyone. Over on trust pilot there are some shocking reviews which I can only assume are from people who just don't understand how powershop works (unless of course they are false reviews)

    Myself im paying far less than I have done for many a year. I only buy powerpacks with discounts in excess of 20 per cent. Even though current future packs aren't great value (so I don't buy them) I have enough credit to see me through until August now. And when a winter jumbo with 37.2 discount comes out as it did earlier this week I just have to buy it.
    • fewkeste
    • By fewkeste 10th Jan 18, 3:18 PM
    • 194 Posts
    • 131 Thanks
    fewkeste
    The Devil is in the detail
    As you no longer have any active properties on this Powershop account, we will refund the credit amount (less any promotional grants or credits) directly to your nominated bank account.
    Originally posted by Hengus
    Surely this is the reason isn't it?
    • Hengus
    • By Hengus 10th Jan 18, 4:54 PM
    • 5,931 Posts
    • 3,651 Thanks
    Hengus
    Surely this is the reason isn't it?
    Originally posted by fewkeste
    I don’t agree and Powershop has now agreed to pay the amount due. I will update when it comes through. I prefer to think that this is more of a glitch than a deliberate policy.
    • fewkeste
    • By fewkeste 6th Feb 18, 11:36 PM
    • 194 Posts
    • 131 Thanks
    fewkeste
    Message to Powershop
    Hi, how's it going? I've been with you since April last year and I'm really pleased with how things are going. I can now keep on top of my account with the minimum of effort.

    Just a thought - do you have any plans to offer anything unusual/out of the ordinary any time soon? In the early days of this thread the Powershop rep postulated a few interesting ideas but nothing has popped up so far.

    By the way - how's new customer sign up going? Are you getting the numbers?

    I had previously posted that I thought the way you were portrayed on price comparison websites was disadvantageous to your model and even contacted MSE about it but they wouldn't price the offer at the Pioneers Shopper effective achievable rate because they said (quite accurately it has to be said) that it depended on customers taking additional action - i.e. buying Powerpacks.

    It seems to me that you are being placed at a disadvantage when you are measured the way other companies are measured.

    Perhaps you should do more to encourage existing customers (who hopefully know how PS works) to be even more proactive in recruiting more customers (if you need more customers that is)

    I am aware of the sign up bonus deal you have at present.
    Last edited by fewkeste; 06-02-2018 at 11:44 PM.
    • Tafrock
    • By Tafrock 7th Feb 18, 9:54 AM
    • 111 Posts
    • 28 Thanks
    Tafrock
    I too am quite happy with powershop. 8 months in and my unit rate average is 10.05p. Ranging from 11.49 p first month (when you haven't had time to buy future packs) to an hour incredible low of 7.99p for my November/December bill
    I do think powershop needs to somehow get the message across more clearly about the need to buy powerpacks. I understood that from the very beginning but its obvious some people over on other review sites just don't understand it. I love the innovative way of buying electricity. Yes I'm 200 in credit but my monthly costs are 10 to 12 pounds less than the equivalent period last year with a rival supplier and their costs have increased further since then
    Keep up the good work powershop
    If the powershop rep on this board is watching you could at least say hi now and then.
    • fewkeste
    • By fewkeste 11th Feb 18, 10:16 PM
    • 194 Posts
    • 131 Thanks
    fewkeste
    July 2017 Future Pack discount - anyone know?
    Can any Powershop customers who were customers early in 2017 let me know what the July 2017 Future Pack discounts were please? I know what the Future Pack discounts were from August 2017 to the current date but I'm trying to find out what the July 2017 Future Pack discount was.
    • Z0rba-cheeks
    • By Z0rba-cheeks 26th Feb 18, 7:05 PM
    • 37 Posts
    • 19 Thanks
    Z0rba-cheeks
    From my experience the cost and value of special packs can change between the date that they are offered and the date that you actually purchase them.
    They change depending upon your consumption and the Powershop estimate of your consumption.
    The discount appears to remain the same.

    Here are the discounts I have obtained so far:
    Date Cost Description Discount "Value"
    12/10/2017 £4.94 Appetiser - Oct 27.99% £6.86
    12/10/2017 £26.14 Simple Saver - Oct 15.70% £31.01
    12/10/2017 £55.59 Jumbo 7.29% £59.96
    12/10/2017 £50.00 December Future 23.37% £65.25
    13/10/2017 £11.94 Lucky Day 12.97% £13.72
    02/11/2017 £20.68 Spooky Special 29.18% £29.20
    03/11/2017 £5.62 Appetiser - Nov 28.04% £7.81
    07/11/2017 £4.69 Paradise Special 26.03% £6.34
    24/11/2017 £7.39 Black Friday 30.02% £10.56
    25/11/2017 £17.81 Simple Saver - Nov 15.67% £21.12
    25/11/2017 £29.85 Winter Jumbo 37.20% £47.53
    25/11/2017 £50.00 January Future 23.37% £65.25
    30/11/2017 £12.21 Razor Special 17.44% £14.79
    01/12/2017 £4.10 Shaker Spacial 27.94% £5.69
    08/12/2017 £4.09 Rudolf Special 24.95% £5.45
    23/12/2017 £3.82 Santa Special 29.91% £5.45
    23/12/2017 £33.16 Winter Jumbo 37.20% £52.80
    23/12/2017 £3.93 Appetiser - Dec 27.89% £5.45
    23/12/2017 £18.39 Simple Saver-Dec 15.72% £21.82
    23/12/2017 £50.00 Februry Future 23.66% £65.50
    26/12/2017 £9.86 Boxing Day Special 22.12% £12.66
    01/01/2018 £6.39 New Year Special 25.96% £8.63
    12/01/2018 £4.69 Winter Blues 32.03% £6.90
    21/01/2018 £32.49 Winter Jumbo 37.19% £51.73
    26/01/2018 £18.85 Simple Saver-Jan 18.01% £22.99
    26/01/2018 £4.14 Appetiser 28.00% £5.75
    26/01/2018 £50.00 March Future 14.97% £58.80
    26/01/2018 £3.74 Slimline Special 34.96% £5.75
    02/02/2018 £9.87 Ditched the diet 18.02% £12.04
    08/02/2018 £5.85 Go for Gold 29.94% £8.35
    14/02/2018 £4.26 Valentine 31.95% £6.26
    24/02/2018 £29.51 Winter Jumbo 37.20% £46.99
    24/02/2018 £3.76 Appetiser - Feb 27.97% £5.22
    25/02/2018 12.48 Bye-Bye 25.31% 16.71

    The discounts I have taken over the 5 months break down as follows:
    Discount Cost % of Total
    <15% £117.53 19%
    15-20% £103.27 17%
    20%-30% £244.35 40%
    >30% £145.09 24%
    Total = £610.24 100%

    NOTE: These percentages are calculated in my spreadsheet and hence differ slightly from the "rounded" figures that Powershop quote!

    I was previously with ExtraEnergy and as a result of that "encounter" I now submit a daily read, taken from my OWL energy monitor that I synchronise weekly with my "dumb" meter.

    I have been with Powershop since October 2017 and believe that I now understand the best way to get the most discount on my bill.
    My Annual consumption was 12,500 kWh, the current estimate is that it will be 9,300 kWh for the period Oct 2017 to Oct 2018.
    According to Powershop and verified in my spreadsheet I have saved £200.10 since Oct 2017 and I am currently 12 Weeks & £229 in credit.
    I am now going to run this figure down to 6 weeks in advance.


    Does anyone have any questions?
    • fewkeste
    • By fewkeste 26th Feb 18, 11:14 PM
    • 194 Posts
    • 131 Thanks
    fewkeste
    How do you separate future from to date spend?
    Does anyone have any questions?
    Originally posted by Z0rba-cheeks
    Impressive record keeping I must say. I have a spreadsheet that originated from when I was with a traditional supplier where I paid a set DD each month and ended up either slightly in credit or debit depending on the time of year.

    What I'm struggling with is how to adapt my spreadsheet to the Powershop model - specifically finding a way to determine out of everything I've bought, what has been used and what is still in credit. By knowing what I've used I can then of course work out what my effective discounted rate for Std and E7 electricity is. I know how much I've spent (including pre-paid credit) I know what I've consumed but I'm struggling to find an elegant way to separate from all the money I've spent how much has been offset against consumption and how much is sitting in the "credit pot". Any thoughts?
    • Tafrock
    • By Tafrock 28th Feb 18, 12:08 AM
    • 111 Posts
    • 28 Thanks
    Tafrock
    Hi fewkeste

    I have been with powershop for nigh on 9 months now and I'm very impressed

    The most heavily discounted Powerpacks purchased are used up first so a 37.2% winter jumbo is used before an appetiser of 28% which in turn is used before a bye bye special of 25.3%. the last used powerpack is likely to be a jumbo as its only discounted by 7%. I have an unused one in credit from June still!!
    To see your unused powerpacks go to the app and click 'your tariff' followed by 'show my tariff information'. This takes you to the powershop website

    From there click the transactions tab. Finally click powerpacks purchased option

    Now you can see a complete history of all powerpacks purchased including date, cost to you and worth of powerpack. Used powerpacks are in grey. Ones in black are either totally or partially unused.

    You can also see what powerpacks are being used in this 'current review'

    I can see my unused jumbo and a boxing day sale pack alongside my unused August, September, October, November, December, January, and February future powerpacks

    They add up to a credit of £204 in my account but if I was to leave and cash these in I'd only get what I paid for them back ie £186. This information is all readily available on this powerpacks purchased list

    Hope this is of some use
    • Z0rba-cheeks
    • By Z0rba-cheeks 28th Feb 18, 2:30 PM
    • 37 Posts
    • 19 Thanks
    Z0rba-cheeks
    Hi fewkeste.

    Greetings from Yorkshire!

    Having had a bad time with my previous supplier I decided to track everything when I switched to PS!.

    As far as your spreadsheet is concerned I suggest that rather than adapting to accommodate the PS model you start with a "New Sheet"!

    I realised that the more frequent the readings I give PS, the more likely that their offers will reflect my actual usage.

    I capture the following in my spreadsheet:

    1. Daily Reading - The figure in kWh that I submit as a daily reading* to PS at approx same time each day.

    2. From the "Balance" Tab on my PS account web page:
    2.1 PS estimate of the amount in credit (£)
    2.2 PS estimate of the "Weeks" in credit
    2.3 The Date of the last day shaded in green on the Power Organiser calendar
    2.4 The Total Savings (£) shown in the red box
    2.5 The number of days to my next review
    I also capture the PS estimate of the daily cost and my current usage, but don't use these figures as I can see the same information on my spreadsheet.

    3. I also use the Android App, which provides the following information (which does not seem to be available on my PS Account Web page):
    3.1 From the "Balance" Tab I capture the PS Monthly Estimates, in £, of my future cost for the next 12 months (for example, it currently shows that for Jan 2019 their estimate is that it will cost me £113.93).
    NOTE These future estimates are recalculated by PS each time I submit a meter reading!

    4. From my monthly bill I capture the following:
    4.1 The current PS calculation of my annual consumption (in kWh). It is shown on Page 2 at the bottom of the "About your charges" section.
    4.2 The Bill "Total" and the "Cost to You" Totals from page 3
    4.3 The "Previous" and "Current" meter readings
    From this basic information I can calculate:
    A. Average figures for consumption to date, previous months, current month etc.,
    B. Projections of what my future bills are likely to be for the next 12 months
    C. Track the impact of my energy saving activities.
    D. True Cost per kWh per month (It was £0.0961p for November 2017).
    E. Confirmation that my bills are correct.
    F. The ability to decide which Powerpacks to buy and which to ignore to meet future consumption needs.

    Overall, enough to keep me occupied and confident that PS is the cheapest deal for me and my high consumption.

    * NOTE I use an OWL power monitor to get my meter readings at my desk, rather than having to actually go and read the meter.
    You can buy them used for £10 on ebygumbay!
    • Z0rba-cheeks
    • By Z0rba-cheeks 28th Feb 18, 2:54 PM
    • 37 Posts
    • 19 Thanks
    Z0rba-cheeks
    Hengus,
    A big "Thank You" for everything that you have contributed to this thread.

    As I mentioned, I have been with PS for only 5 months and only found this thread 2 days ago.

    It is obvious that you and a couple of others ( You know who you are....) have contributed significant feedback points that prospective PS customers can only find by working through the 18 pages of posts!

    How about a new Thread to provide a summary of the key points?

    I'd like to propose them here and when we reach a consensus that new thread is published...

    OK, so here is my six penn'orth/"Starter for 10":

    Key considerations for getting the best from Powershop as a UK Electricity Supplier

    1. Can you afford to be constantly at least 2 months in credit?
    The way that the PS deal works you have to be constantly in credit.

    2. Are you willing to take the effort to submit regular (Daily or weekly) Meter Readings?

    Unless you have a smart meter, you need to be prepared to take the time to submit regular meter readings.

    3. The savings will improve as PS "learn" your actual consumption pattern.
    Upon joining the discounts offered to you are small, but they increase and improve provided you submit those readings.

    4. There is a learning curve to being a customer.

    At first you feel you have to buy every Powerpack you are offered, however, once you are "up and running" (2 to 3 months when you have built up your credit balance), you will then be able to make "reasoned" decisions purchasing Power Packs.

    5. Errr....... So what's your guidance to add to the 4 above?

    Answers please!
    • Essexuser
    • By Essexuser 28th Feb 18, 6:54 PM
    • 20 Posts
    • 9 Thanks
    Essexuser
    Sorry but life's too short to be doing all this spreadsheet business. I'm paid up until about 4 weeks short of my 1st anniversary on 7 October. Taking that into account, I will have paid about £150 less on the anniversary than I would have done had I not changed. Actually it is probably more than that as the old supplier was putting its prices up for this year. That's all I need to know and no degree in maths required!
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