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  • FIRST POST
    • sidbee
    • By sidbee 1st Apr 17, 2:52 PM
    • 49Posts
    • 34Thanks
    sidbee
    Together Energy?
    • #1
    • 1st Apr 17, 2:52 PM
    Together Energy? 1st Apr 17 at 2:52 PM
    Just wondering if anyone has had any experience of this supplier? Their site seems very basic, no log in for customers so presumably no online meter reads. Their web site says they started 2 years ago, but they don't show up in Cheap Energy Club's comparisons. However the CAB comparison shows them second only to IRESA for me on price. I want to avoid a shambles like Extra Energy if possible though!
    sidbee
Page 5
    • mikeyorkie10
    • By mikeyorkie10 24th Feb 18, 7:23 AM
    • 83 Posts
    • 11 Thanks
    mikeyorkie10
    Looks like things might be improving, had two emails in last two days, one telling me my statement was available to view on the portal and this one: "Due to the upgrade, the bill you are seeing on your account right now is the "final bill" produced from the old system.
    I can see that you have indeed been providing us with your meter readings and they will be moved over to our new system.
    There will be a bill produced with up to date details and you should be receiving it by post and be able to view it on your account early March.

    I hope this helped with any concern you might have. "
    • locky123
    • By locky123 26th Feb 18, 6:07 PM
    • 325 Posts
    • 36 Thanks
    locky123
    At last some communication...

    Last week, we sent you an email to let you know that your latest Together Energy statement is on your online portal.

    Since then, some of our customers have contacted us to ask why their statement is dated the end of December, when we only emailed you last week - the middle of February. In our continuous effort to improve our customer service we decided to publish to the portal the bills we had not yet sent you, even though the bills were for an earlier month (in some cases, December).

    In the future, you will receive your statement on the first week of each month for the previous month. For example, in the first week of March you will receive your February bill.

    If you have not already accessed your bill you can click this address https://myportal.togetherenergy.co.uk and login with your email address and password. If you have not logged into your portal yet this year you will need to reset your password.
    • nadia196
    • By nadia196 9th Mar 18, 9:12 PM
    • 5 Posts
    • 2 Thanks
    nadia196
    Finally Some Action
    Amazing how after I emailed Together from the portal, telling them I would be reporting them to OFGEM for not returning calls after ridiculously long waits and not replying to my previous emails, after a couple of days I get a reply and the portal now shows my bill, meter readings and payments.
    • thozza
    • By thozza 10th Mar 18, 12:21 AM
    • 225 Posts
    • 178 Thanks
    thozza
    I suspect that it is just the standard message, I have also just received an email from them saying that my February statement is now available.
    • Fromply
    • By Fromply 10th Mar 18, 8:31 AM
    • 56 Posts
    • 23 Thanks
    Fromply
    I've had an email from them saying my bill isn't available yet. I don't mind that - they've communicated with me about it. I can't forgive their previous lack of communication though and I'll be jumping ship at the earliest opportunity.

    "Hello,

    You were scheduled to receive your February bill today. Due to technical queries, we have delayed issuing your bill until Friday 16th March.

    Once available, you will be able to view your bill on your online portal. To view your bill, click on this address https://myportal.togetherenergy.co.uk and login with your email address and password.

    If you have not logged onto your portal yet this year, you will need to reset your password. There is a link on the login page that lets you do this.

    If you have given us a meter reading recently it might not show in this statement. Donít worry we will use it in your next one.

    If you have any questions about your statement, our team of customer service agents are always happy to take a call. We do like to talk to you, so call us on 0333 150 1699 and somebody trained to answer your query will help you out.

    The Together Team"
    • mikeyorkie10
    • By mikeyorkie10 10th Mar 18, 8:58 AM
    • 83 Posts
    • 11 Thanks
    mikeyorkie10
    I agree, I've also had a look online and my bill to end of Feb is there. I used to submit readings on or around the 13th of the month and have continued to do so via the portal even though they've not been requested. My latest bill is an estimated one to the end of Feb and the readings are less than the actual readings that I took, mostly due to the issues this year and to keep an eye on what they were charging! So we'll see what happens next month - will we be back to normal?
    • meherenow
    • By meherenow 10th Mar 18, 9:32 AM
    • 82 Posts
    • 56 Thanks
    meherenow
    Yep, now I can see my bill, at er, my OLD ADDRESS - estimated to the end of Feb nearly 3 months after I gave them the final meter read.

    Still cannot access the bills at my new address because they set it up as a separate account and my email address is married to this old supposed to be closed account. I had to cancel the Direct Debit as they kept on taking money, over £100 the owe me I reckon.

    Had enough, 8 weeks have just passed since I lodged an official complaint with them so I've forwarded the saga to the Ombudsman.

    Not what I needed when moving home is stressful enough!
    • thozza
    • By thozza 10th Mar 18, 9:40 AM
    • 225 Posts
    • 178 Thanks
    thozza
    Well I won't be leaving anytime soon, the next cheapest current deal would cost me over £60 a year more and that would be moving to Iresa, who have hardly got the best of feedback.
    • mikeyorkie10
    • By mikeyorkie10 10th Mar 18, 9:55 AM
    • 83 Posts
    • 11 Thanks
    mikeyorkie10
    Well I won't be leaving anytime soon, the next cheapest current deal would cost me over £60 a year more and that would be moving to Iresa, who have hardly got the best of feedback.
    Originally posted by thozza
    I agree with those sentiments - it has been a frustrating and annoying couple of months but at the end of the day its a good deal and thats what its all about!
    Last edited by mikeyorkie10; 10-03-2018 at 9:56 AM. Reason: Typos!!!55357;!!!56842;
    • mikeyorkie10
    • By mikeyorkie10 11th Mar 18, 6:59 AM
    • 83 Posts
    • 11 Thanks
    mikeyorkie10
    Meter reads
    Got this yesterday from TE:
    Thank you for contacting Together Energy.

    At the moment we do not provide a service that sends out reminders. But if you are able to send in meter reads at least once a month, this allows us to calculate the most accurate bill possible. If you have access to online portal then you can upload your meter reads there if you would prefer not to phone in. if you would like to contact us by telephone on our customer service line to give these meter reads, that is also an option. Another option would be by email: meterreads@togetherenergy.co.uk

    So looks like no auto requests for reads on the new system yet BUT on a brighter note, I asked the question at 09:08 on SATURDAY am and got a reply at 10:25 on the same day !
    • thozza
    • By thozza 11th Mar 18, 7:49 AM
    • 225 Posts
    • 178 Thanks
    thozza
    I have have been submitting readings sporadically and the February bill that was on the portal seems to have taken account of them, as the estimated usage is very close to the reading I took 3 days prior.
    • Hoof Hearted
    • By Hoof Hearted 11th Mar 18, 9:16 AM
    • 2,071 Posts
    • 1,969 Thanks
    Hoof Hearted
    My bill to the end of Feb is there and the calculations are correct. However, my readings have been ignored and an over-estimated reading has been used instead. I am tempted to submit readings every day to annoy them.

    This company has been a major disappointment to me. I will look elsewhere in the summer when my contract runs out.
    Je suis sabot...
    • an1179
    • By an1179 11th Mar 18, 11:07 AM
    • 1,705 Posts
    • 17,002 Thanks
    an1179
    Hi any comments on my problem with Together Energy switch please ? http://forums.moneysavingexpert.com/showthread.php?t=5808688
    • robj20
    • By robj20 25th Mar 18, 7:49 AM
    • 22 Posts
    • 2 Thanks
    robj20
    So been with Bulb since the 27.02.18.
    Got a bill from Together upto the 28.02.18 and wrong meter readings so paying twice for energy.
    They have now taken another monthly payment and asked me to provide this months meter readings even though im not with them any more.

    I did email them and they said they only had the final reading for my gas and waiting for the electric reading, so why havent they put my payments on hold.

    Sent in a complaint using the energy ombudsmen website so see if that helps otherwise i dont know what else to do other than cancel my together direct debit, but that then makes it harder to get my refund which they owe a lot of.
    • an1179
    • By an1179 25th Mar 18, 8:00 AM
    • 1,705 Posts
    • 17,002 Thanks
    an1179
    So been with Bulb since the 27.02.18.
    Got a bill from Together upto the 28.02.18 and wrong meter readings so paying twice for energy.
    They have now taken another monthly payment and asked me to provide this months meter readings even though im not with them any more.

    I did email them and they said they only had the final reading for my gas and waiting for the electric reading, so why havent they put my payments on hold.

    Sent in a complaint using the energy ombudsmen website so see if that helps otherwise i dont know what else to do other than cancel my together direct debit, but that then makes it harder to get my refund which they owe a lot of.
    Originally posted by robj20
    I phoned together with my problem and they were really helpful
    • Fromply
    • By Fromply 26th Mar 18, 5:34 PM
    • 56 Posts
    • 23 Thanks
    Fromply
    I've just noticed something similar on my account.

    I was with Avro 10 months ago and just got the final bill through! The electric was right, but I've been double charged on the Gas by about £200. (and also still waiting for a refund of credit balance from Avro for a slightly larger sum for balance credit)

    Avro have been communicative on it, and placed the blame squarely with Together. Nothing from Together yet, but on balance I tend to think that the fault probably does lie with Together.

    I would suggest that everyone who has switched to Together double check their closing meter readings with their opening meter readings. I don't understand how they can report the wrong readings (always in their favour?).
    • Hoof Hearted
    • By Hoof Hearted 26th Mar 18, 8:11 PM
    • 2,071 Posts
    • 1,969 Thanks
    Hoof Hearted
    I have a similar problem of double charging. See this thread: http://forums.moneysavingexpert.com/showthread.php?t=5807834
    No help from Together at all.
    Je suis sabot...
    • Sandybanks
    • By Sandybanks 27th Mar 18, 9:30 PM
    • 60 Posts
    • 8 Thanks
    Sandybanks
    Bill wont download
    I finally have a correct bill for January which I downloaded. I can see that it says there is one for February but it wont download, I get an AccessDenied error when I try. Ive had an auto email asking for readings.
    • mikeyorkie10
    • By mikeyorkie10 28th Mar 18, 8:21 AM
    • 83 Posts
    • 11 Thanks
    mikeyorkie10
    Billing update
    I finally have a correct bill for January which I downloaded. I can see that it says there is one for February but it wont download, I get an AccessDenied error when I try. Ive had an auto email asking for readings.
    Originally posted by Sandybanks
    I have two bills showing online and both work ok and I've also had an auto request for this months readings - lets hope the next bill shows actual readings rather than estimated ones! It looks as though things might be settling down a bit - fingers crossed!!
    • Sandybanks
    • By Sandybanks 28th Mar 18, 11:59 AM
    • 60 Posts
    • 8 Thanks
    Sandybanks
    Fingers crossed and everything else too!
    Bill for Feb still wont download.
    Just trying to submit my readings and for the gas it shows a last reading that is totally wrong and not the one used on the January bill. If that gets used I will end up paying for gas that I had already paid for with my previous supplier.
    There are no previous readings showing for the Electric. Unfortunately they mark the 2 readings as 1 & 2 and on the bill they mark them Day and Night. I know that on my meter Night units are 1 and Day units are 2 but I think that it can be the other way round on some peoples meters.
    Anybody able to confirm which way round they are on the Together energy site?
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