Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • sidbee
    • By sidbee 1st Apr 17, 2:52 PM
    • 49Posts
    • 34Thanks
    sidbee
    Together Energy?
    • #1
    • 1st Apr 17, 2:52 PM
    Together Energy? 1st Apr 17 at 2:52 PM
    Just wondering if anyone has had any experience of this supplier? Their site seems very basic, no log in for customers so presumably no online meter reads. Their web site says they started 2 years ago, but they don't show up in Cheap Energy Club's comparisons. However the CAB comparison shows them second only to IRESA for me on price. I want to avoid a shambles like Extra Energy if possible though!
    sidbee
Page 10
    • Quentin
    • By Quentin 26th Jul 18, 4:31 PM
    • 37,525 Posts
    • 21,736 Thanks
    Quentin
    If you want to leave then why not do so - if they mess up your final bill you are going to have to dispute it whether or not you are a customer!
    • meherenow
    • By meherenow 27th Jul 18, 12:51 PM
    • 117 Posts
    • 67 Thanks
    meherenow
    If you want to leave then why not do so - if they mess up your final bill you are going to have to dispute it whether or not you are a customer!
    Originally posted by Quentin
    I know, I really should, but they are still by far the cheapest, and as we have solar PV and I work from home mostly my electricity is already costing next to nothing. Also our gas is well down.

    I suppose it would be worth going to Bulb for the 50 referral and for them to pay the exit fee. I reckon it's only worth 30 if I hang on with this shower.
    • PurpleMoonlight
    • By PurpleMoonlight 1st Aug 18, 12:39 PM
    • 38 Posts
    • 5 Thanks
    PurpleMoonlight
    HI all.

    Together Energy have surfaced again today. The last contact was from their complaints team during which they agreed to maintain my account until I switched. I haven't yet as everyone else is significantly dearer.

    The contact today is to advise they have cancelled my subscription, ie my monthly direct debit payment.

    Guess I will have to settle up in October which is when my contract with them ends.
    • Fromply
    • By Fromply 1st Aug 18, 3:19 PM
    • 121 Posts
    • 36 Thanks
    Fromply
    A couple of different developments for me today ...... I'll list it as a diary as hopefully the clearest means of presenting it ......

    1st June Last bill I received from Together Energy
    1st June Usual DD paid to Together Energy
    14th June Initiated transfer of my electric account away from Together Energy
    2nd July Usual Direct Debit paid to Together Energy
    5th July Transfer to new provider completed
    5th July New DD paid to new electric provider
    1st August Usual DD paid to Together Energy!!!

    Why did I even hope that Together would deal with my transfer away from them properly?

    I'm submitting a Direct Debit Guarantee claim to my bank for a refund.

    No billing from Together now for 2 months!

    In addition, I heard from the Ombudsman today who have been told that Together have made good on all the findings against them (letter of apology, refund of overpayment and 60 goodwill payment) - but I've had nothing from Together yet! If there's nothing within 14 days, then I can refer it back to the ombudsman!
    • PurpleMoonlight
    • By PurpleMoonlight 1st Aug 18, 3:34 PM
    • 38 Posts
    • 5 Thanks
    PurpleMoonlight
    Out of interest, who have you transferred to?
    • Fromply
    • By Fromply 1st Aug 18, 3:35 PM
    • 121 Posts
    • 36 Thanks
    Fromply
    Tonik - not the cheapest - but balanced between price and customer service (Before Together, I'd have just gone for the cheapest!)
    • Hoof Hearted
    • By Hoof Hearted 2nd Aug 18, 7:05 AM
    • 2,128 Posts
    • 2,091 Thanks
    Hoof Hearted
    Because I have completely lost faith in Together's competence to do anything right, I cancelled my DD on transfer.
    Je suis sabot...
    • Fromply
    • By Fromply 2nd Aug 18, 7:08 AM
    • 121 Posts
    • 36 Thanks
    Fromply
    With the ombudsman settlement, I believe they will owe me money (in fact, even without it, I believe they will owe me money) - I made a conscious decision not to cancel the direct debit, so as not to give them any excuse not to pay me what they owe me.
    • PurpleMoonlight
    • By PurpleMoonlight 3rd Aug 18, 6:02 AM
    • 38 Posts
    • 5 Thanks
    PurpleMoonlight
    If they weren't so infuriatingly incompetent, it would actually be funny.

    Their justification for terminating their DD is because they are again treating me as an erroneous transfer and sending me back to my previous supplier, which they failed on the first time they tried.
    • Fromply
    • By Fromply 3rd Aug 18, 9:32 AM
    • 121 Posts
    • 36 Thanks
    Fromply
    They've just cancelled my Direct Debit as well.
    In one sense its a step forward (they've responded to the email and within 48 hours too!!!)
    However, by cancelling the direct debit, it complicates the final bill (which will be a refund to me) and makes it harder for them to provide the Ombudsman settlement. I had deliberately not cancelled the direct debit. I imagine they'll send a cheque (if they do it at all), which is a PITA!
    The Bank refund for the extra payment came through from the bank within 24 hours




    Thank you for contacting Together energy. I can confirm we have received your final meter readings and I have passed these across to the billing department in order for them to generate the final bill. It can take up to 7 days for this to generated, once I receive the bill I will forward this straight to you.

    I really do apologise we took an extra payment from your account, I have just checked and the subscription is now cancelled and won!!!8217;t happen in future.
    • Fromply
    • By Fromply 3rd Aug 18, 9:41 AM
    • 121 Posts
    • 36 Thanks
    Fromply
    Hmm ... the email confirming the deletion of the DD from Together claims that my bank cancelled the DD. I simply don't believe them. I made it clear to my bank that the DD should not be cancelled. In addition at exactly the same timestamp as the notification from Together that my bank had cancelled the DD, I also had an email from Together that my "subscription" to Together Energy had been cancelled and "no further payments will be charged under the subscription".
    Further, I've just logged onto my bank account and the DD is still showing as active. Had the bank cancelled the DD, then I would imagine it wouldn't still be showing as active.
    • PurpleMoonlight
    • By PurpleMoonlight 3rd Aug 18, 10:16 AM
    • 38 Posts
    • 5 Thanks
    PurpleMoonlight
    I can't help wonder how long before they go bust.
    • Hoof Hearted
    • By Hoof Hearted 3rd Aug 18, 3:21 PM
    • 2,128 Posts
    • 2,091 Thanks
    Hoof Hearted
    Somebody has been working hard. 20ish positive reviews on Trust Pilot in the last day or so.
    Je suis sabot...
    • Fromply
    • By Fromply 3rd Aug 18, 3:23 PM
    • 121 Posts
    • 36 Thanks
    Fromply
    They could be on dodgy ground there: https://www.gov.uk/government/publications/online-reviews-and-endorsements-advice-for-businesses/online-reviews-giving-consumers-the-full-picture
    • meherenow
    • By meherenow 5th Aug 18, 10:41 PM
    • 117 Posts
    • 67 Thanks
    meherenow
    They've just cancelled my Direct Debit as well.
    In one sense its a step forward (they've responded to the email and within 48 hours too!!!)
    However, by cancelling the direct debit, it complicates the final bill (which will be a refund to me) and makes it harder for them to provide the Ombudsman settlement. I had deliberately not cancelled the direct debit. I imagine they'll send a cheque (if they do it at all), which is a PITA!
    The Bank refund for the extra payment came through from the bank within 24 hours
    Originally posted by Fromply
    I wouldn't worry about that - I long ago cancelled my DD with Together yet they managed to credit my bank (with two payments no less - one for an erroneous extra monthly payment they took and the other was the balance they owed me when they FINALLY gave me a final bill 7 months after I left my old house!).

    So don't worry, they CAN pay the money to your bank despite you having the DD cancelled.

    Anyway, I'm off to Bulb, I've had enough, still not one bill since supplying my new home since December 2017...

    Can't be long before OFGEM gets involved, either because they are cowboys or when they go bust.
    • Hoof Hearted
    • By Hoof Hearted 9th Aug 18, 1:52 PM
    • 2,128 Posts
    • 2,091 Thanks
    Hoof Hearted
    A recent reviewer on Trust Pilot exposes the fact that they tout for positive reviews. They must be a bit desperate to whitewash their reputation:

    She quotes from the end of a conversation with an agent:

    I hope you were satisfied with the service that I offered and how I resolved your enquiry.

    It would be great if you could use the link below to leave a 5 Star Trust Pilot Review and mention my name in the review.

    Here is the link, all you need to do is click on it, then Sign Up (Register) for Trust Pilot then write your review:

    -link removed-

    If you need to search for us, we are togetherenergy with web address togetherenergy.co.uk

    Thanks again for being Together.
    Je suis sabot...
    • meherenow
    • By meherenow 9th Aug 18, 3:17 PM
    • 117 Posts
    • 67 Thanks
    meherenow
    They must have got the message that I am moving to Bulb as I got an email today saying this customer service agent will make a "personal promise" to get me a bill by the end of August.

    TOO LATE, goodbye and good riddance, sorry state of a company, if by some miracle my final bill is correct I *might* up them from zero stars to one star

    The mind boggles why OFGEM have not gotten involved with these clowns?

    Oh, and I asked the ombudsman a few weeks ago how I would make a complaint about the OMBUDSMAN as I found them fairly wishy washy at best and it seems they are totally unable to force action on their decisions.

    Met with stoney silence so far... but it does beg the question, who polices this ombudsman?
    • mikeyorkie10
    • By mikeyorkie10 9th Aug 18, 3:28 PM
    • 137 Posts
    • 21 Thanks
    mikeyorkie10
    Well Im off as well. Decided to give Yorkshire Energy a go as Im a Yorkshire man!! They were the cheapest fixed deal on MSE today so here we go. Got fed up of waiting for my TE renewal quotation so I!!!8217;m off. Still waiting for my end of July bill and I reckon they will owe me a fair bit as they upped my DD at the cheapest time of the year as soon as I owed them anything!

    Will keep you informed of progress away....
    Last edited by mikeyorkie10; 10-08-2018 at 8:09 AM. Reason: edited out funny characters instead of apostropes?
    • Shedman
    • By Shedman 10th Aug 18, 11:09 PM
    • 216 Posts
    • 134 Thanks
    Shedman
    Well Im off as well. Decided to give Yorkshire Energy a go as Im a Yorkshire man!! They were the cheapest fixed deal on MSE today so here we go. Got fed up of waiting for my TE renewal quotation so I!!!8217;m off. Still waiting for my end of July bill and I reckon they will owe me a fair bit as they upped my DD at the cheapest time of the year as soon as I owed them anything!

    Will keep you informed of progress away....
    Originally posted by mikeyorkie10
    I am also waiting for them to put my July bill online - they had up to this point had the monthly bills up within a couple of days after I supplied my month end readings. Makes me a bit suspicious that something is awry.

    However I have had my renewal quote today (my fixed deal ends on 15 Sep): My reaction to it was (to slightly misquote John McEnroe)) "They've got to be joking..". so I'm off as well.

    I too was thinking of switching to Yorkshire Energy. However having looked at the Company House data on Daisy Energy Supply Limited (who trade as Yorkshire Energy) there no accounts filed to date (other than dormant company accounts from 2016) so it's hard to gauge the substance of the company. As they are coming up as one of the best buys on MSE Energy Club I'm wondering if they will be able to cope with an sudden increase in customers and whether they will be able to stay in business. Might still give them a go so long as I can stay owing them rather than the other way around.

    (Impressed by their promotional website though. Seem to have put together a pretty decent site unlike some other smaller companies (particularly the juvenile and frankly appalling Outfox the Market site)
    Last edited by Shedman; 10-08-2018 at 11:19 PM.
    • mikeyorkie10
    • By mikeyorkie10 11th Aug 18, 7:45 AM
    • 137 Posts
    • 21 Thanks
    mikeyorkie10
    thanks @shedman, I had a quick look at Co's House as well but decided to go for it and see what happens... my renewal quote from TE was also a joke. I had to tell them what consumption to base my renewal on as their gas figure was way too low. Quick reactions to switch request and one query - all by email so far, will keep you posted. Perhaps I should start a YE forum...
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

154Posts Today

1,195Users online

Martin's Twitter