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  • FIRST POST
    • sourcrates
    • By sourcrates 26th Mar 17, 12:20 PM
    • 14,621Posts
    • 13,750Thanks
    sourcrates
    DMP Mutual Support Thread - Part 12
    • #1
    • 26th Mar 17, 12:20 PM
    DMP Mutual Support Thread - Part 12 26th Mar 17 at 12:20 PM
    Welcome to the DMP mutual support thread Part 12 !!

    Here you can find help in starting and running your DMP, self managed, Stepchange, Payplan and any other DMP all welcome here, but we do encourage you to use a free service, not one you pay for.

    There is help on getting interest and charges stopped, how to start with an emergency fund, defaults, token payments and lots more.

    If you are in a DMP or thinking of one, this is the place to be. We are non judgmental and all questions are welcome.

    Again the old thread was getting a tad long, so time for a new one.

    The old thread can be found here :

    http://forums.moneysavingexpert.com/showthread.php?t=5285089

    Once again, i think the original "newbie" post by sazzie23 still rings true.
    Last edited by sourcrates; 26-03-2017 at 12:50 PM.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Free Legal advice see : http://legalbeagles.info/
Page 197
    • Weakmoments
    • By Weakmoments 10th May 18, 9:42 PM
    • 41 Posts
    • 31 Thanks
    Weakmoments
    Hi can anyone recommend where to get my credit agreements checked for enforceability?
    • NeverendingDMP
    • By NeverendingDMP 11th May 18, 12:42 AM
    • 78 Posts
    • 416 Thanks
    NeverendingDMP
    Sorry no idea how to quote. Weak moments. Depends where you are up to. If you are only just writing to ask if it's unenforceable there is a CCA template letter to send that asks for information to be sent to you with relevant information within so many days. debt line stepchange etc have copies of the letter on their website - or a more knowledgeable person will post a link. If you already have a response then I think there is forums on here to advise how to decipher. Again there are some friendly people in here who know the right answer. We've got seven debtors. Three are very recent so I've decided not to ask yet but four are finding paper work for me due to a CCA request to see if enforacble or not
    35,213 Jan 2018, 32195 remaining.
    Mortgage 77230 Jan 2018
    76101 remaining.
    • Weakmoments
    • By Weakmoments 11th May 18, 7:10 AM
    • 41 Posts
    • 31 Thanks
    Weakmoments
    Thanks I did the CCA request last year with PRA for an old EGG card. They said it was unenforceable but yesterday I received statements and was asked to call them. When they said they are now enforceable???
    • Suseka97
    • By Suseka97 11th May 18, 7:27 AM
    • 317 Posts
    • 406 Thanks
    Suseka97
    Thanks I did the CCA request last year with PRA for an old EGG card. They said it was unenforceable but yesterday I received statements and was asked to call them. When they said they are now enforceable???
    Originally posted by Weakmoments
    I don't believe a statement means its now enforceable, unless they've explicitly said so in a letter and have now provided you with paperwork that deems it so. Is that what you mean?
    LBM Apr13: 14 Creditors / 85k+ owed/11k outstanding
    • Suseka97
    • By Suseka97 11th May 18, 7:31 AM
    • 317 Posts
    • 406 Thanks
    Suseka97
    Sorry no idea how to quote.....
    Originally posted by NeverendingDMP
    Below a post you'll see a line of icons and if you click on the orange one that looks a bit like a 'thought bubble' or 'balloon' it'll open up a text box with the quoted post and you simply type below that text. You can then both preview the post and submit a reply.
    LBM Apr13: 14 Creditors / 85k+ owed/11k outstanding
    • Weakmoments
    • By Weakmoments 11th May 18, 7:49 AM
    • 41 Posts
    • 31 Thanks
    Weakmoments
    Sirry if I am unclear PRA last year sent a reconstructed agreement and said it was unenforceable. Yesterday I received statements and asking me to call them. Which I did over the phone they have said it!!!8217;s enforceable. Should they notify me in writing that it has become enforceable again?
    • startsomewhere
    • By startsomewhere 11th May 18, 9:57 AM
    • 7 Posts
    • 1 Thanks
    startsomewhere
    Hi does anyone have any tips on dealing with Lending Steam?
    • sourcrates
    • By sourcrates 11th May 18, 10:32 AM
    • 14,621 Posts
    • 13,750 Thanks
    sourcrates
    Sorry if I am unclear PRA last year sent a reconstructed agreement and said it was unenforceable. Yesterday I received statements and asking me to call them. Which I did over the phone they have said its enforceable. Should they notify me in writing that it has become enforceable again?
    Originally posted by Weakmoments
    Once a debt is deemed unenforceable, that status will not change unless they come up with the required paperwork.

    Sending a statement once a year is necessary under the consumer credit act, and asking for contact from you, has no bearing whatsoever on the accounts enforcability.

    In England and Wales, the creditor can still ask for payment, they can still report on your credit file, what they cannot do is enforce the agreement through the courts.

    So they can ask you to pay, but they cannot force you to pay, usually you would send a letter stating due to the lack of a valid credit agreement, you will not be making any further payments to this account.

    That normally does the trick, and they go bother someone else.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Free Legal advice see : http://legalbeagles.info/
    • sourcrates
    • By sourcrates 11th May 18, 10:36 AM
    • 14,621 Posts
    • 13,750 Thanks
    sourcrates
    Hi does anyone have any tips on dealing with Lending Steam?
    Originally posted by startsomewhere
    Hi,

    You treat them like any other creditor, are they a special case or something ?

    I get slightly irritated when people post asking how do you deal with such an such a lender, you deal with them like you would any company, its usually best in writing, but they all have to follow the same rules and regulations, none of them are above the law.

    If they do not respond to you, as you would like, they all have individual complaints procedures, and you have the option of the FOS, if you remain unhappy, the same as any other FCA registered lender in the UK.
    Last edited by sourcrates; 11-05-2018 at 10:39 AM.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Free Legal advice see : http://legalbeagles.info/
    • startsomewhere
    • By startsomewhere 11th May 18, 11:29 AM
    • 7 Posts
    • 1 Thanks
    startsomewhere
    Hi,

    You treat them like any other creditor, are they a special case or something ?

    I get slightly irritated when people post asking how do you deal with such an such a lender, you deal with them like you would any company, its usually best in writing, but they all have to follow the same rules and regulations, none of them are above the law.

    If they do not respond to you, as you would like, they all have individual complaints procedures, and you have the option of the FOS, if you remain unhappy, the same as any other FCA registered lender in the UK.
    Originally posted by sourcrates
    Thank you so much and apologies, I'm just little more concerned when it comes to dealing with them as opposed to credit cards etc. I'm just getting started with all this and am quite stressed - reading all your kind messages of support are really hopeful though.
    • sourcrates
    • By sourcrates 11th May 18, 1:11 PM
    • 14,621 Posts
    • 13,750 Thanks
    sourcrates
    Thank you so much and apologies, I'm just little more concerned when it comes to dealing with them as opposed to credit cards etc. I'm just getting started with all this and am quite stressed - reading all your kind messages of support are really hopeful though.
    Originally posted by startsomewhere
    Yes i realise it can be daunting at first but creditors are obliged to treat you fairly, whatever the problem may be, there is a common misconception that they wont do this, and some are worse to deal with than others, that`s why sticking to written contact only, putting everything down on paper, and sticking firmly to your guns, is the recommended way to deal with anything to do with debt.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Free Legal advice see : http://legalbeagles.info/
    • swimminginaseaofdebt
    • By swimminginaseaofdebt 11th May 18, 2:35 PM
    • 774 Posts
    • 4,675 Thanks
    swimminginaseaofdebt
    Afternoon everyone,

    I've been on a DMP for the past 3 years and today I received a letter from PRA group offering to settle one of my debts at a 65% discount.

    I'm in a position to accept this offer however I wanted to check the wording of their letter. It says 'your credit file will show default partially satisfied' and 'we will not pursue you for the outstanding amount which remains due'.

    Is this ok or should I write back and confirm whether my credit file will show the account as closed and that no other company will take action to collect or enforce the debt?

    Thanks in advance for any help
    Pay all debt off by Christmas 2018 #150 - 895.62/2018
    SPC11 #564
    • sourcrates
    • By sourcrates 11th May 18, 2:48 PM
    • 14,621 Posts
    • 13,750 Thanks
    sourcrates
    Afternoon everyone,

    I've been on a DMP for the past 3 years and today I received a letter from PRA group offering to settle one of my debts at a 65% discount.

    I'm in a position to accept this offer however I wanted to check the wording of their letter. It says 'your credit file will show default partially satisfied' and 'we will not pursue you for the outstanding amount which remains due'.

    Is this ok or should I write back and confirm whether my credit file will show the account as closed and that no other company will take action to collect or enforce the debt?

    Thanks in advance for any help
    Originally posted by swimminginaseaofdebt
    Ideally it should say "we nor our agents will pursue you", but i think that would be acceptable.

    Your credit file will show as a partial settlement yes.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Free Legal advice see : http://legalbeagles.info/
    • DMP_Tiger
    • By DMP_Tiger 11th May 18, 3:15 PM
    • 49 Posts
    • 57 Thanks
    DMP_Tiger
    Hi all, after reading through a lot of this thread a DMP doesn't seem so bad after all. I have 32k of unsecured debt which I had been on top of until recently (no missed payments).

    1) Obviously my credit file will be wrecked for 6 years but will that affect mobile phone contracts and insurance renewals if I pay monthly?

    2) My parents sometimes give me cash gifts of a few hundred pounds, do I have to tell Stepchange if that happens or can I save them up over 2 or 3 years towards a full and final settlement?

    3) I receive a regular monthly payment of 280 from an investment policy, do I have to tell Stepchange about that or can I spend it on nice things instead? I can't cash in the investment because it's in my father's name and only comes to me on his death.

    4) The debts are all in my name so is it just me that has the DMP or does it have to be joint with my wife? She currently has no income so can't help the repayments in any way.

    5) Is it best to go with Stepchange or Self manage?

    Thank you
    • sourcrates
    • By sourcrates 11th May 18, 4:11 PM
    • 14,621 Posts
    • 13,750 Thanks
    sourcrates
    Hi all, after reading through a lot of this thread a DMP doesn't seem so bad after all. I have 32k of unsecured debt which I had been on top of until recently (no missed payments).

    1) Obviously my credit file will be wrecked for 6 years but will that affect mobile phone contracts and insurance renewals if I pay monthly?

    2) My parents sometimes give me cash gifts of a few hundred pounds, do I have to tell Stepchange if that happens or can I save them up over 2 or 3 years towards a full and final settlement?

    3) I receive a regular monthly payment of 280 from an investment policy, do I have to tell Stepchange about that or can I spend it on nice things instead? I can't cash in the investment because it's in my father's name and only comes to me on his death.

    4) The debts are all in my name so is it just me that has the DMP or does it have to be joint with my wife? She currently has no income so can't help the repayments in any way.

    5) Is it best to go with Stepchange or Self manage?

    Thank you
    Originally posted by DMP_Tiger
    Hi,

    (1) Wont affect insurances at all, if you stay with the same mobile network provider, upgrades are not credit checked.

    (2) DMP is not a regulated agreement, you can do what you like.

    (3) Again, its not a regulated agreement, but would help in reducing your debts, again, its your choice.

    (4) Your debts, just you are liable.

    (5) If you need your hand holding, go with stepchange, if you don't, go self manged, each option is equally easy, but you have more freedom with the latter.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Free Legal advice see : http://legalbeagles.info/
    • Weakmoments
    • By Weakmoments 11th May 18, 6:12 PM
    • 41 Posts
    • 31 Thanks
    Weakmoments
    Thank you sourcrates the latest letter re request for information section 77-79 of CCA 1974. We have enclosed copy documents as requested please contact us within 10 days
    Do they not have to tell you it has become enforceable??
    Sorry if I!!!8217;m being a pain
    • Suseka97
    • By Suseka97 12th May 18, 9:31 AM
    • 317 Posts
    • 406 Thanks
    Suseka97
    Hello to my fellow DMP Supporters... I hope everyone manages to enjoy a little bit of sunshine this weekend.

    I've just had a phone call the PRA group and for those of you who are familiar with my story, will recall that they've confirmed my accounts are UE. So, I could have ignored/blocked the call but I was feeling a little bit mischievous this morning so I answered

    The call goes like this...

    Mr PRA. Hello, am I speaking to Mrs xxx
    Me: Yes
    Mr PRA. I'm calling from the PRA Group and need to inform you that the call may be monitored for training purposes
    Me: Okay
    Mr PRA. So firstly can you confirm your DOB
    Me. No
    Mr PRA. Can I ask why you do not want to confirm your DOB
    Me. Because I don't
    Mr PRA. Well I need to complete some security checks and need to confirm I'm speaking to Mrs xxx
    Me: You called me on my mobile and I've confirmed it's me already
    Mr PRA. Okay, well can you confirm your name
    Me. Mrs xxx
    Mr PRA. And can you confirm your address and postcode
    Me. This is my address and postcode
    Mr PRA. Okay, thanks, so can you confirm your DOB
    Me. No
    Mr PRA. But I need you to confirm that so I can advise what the call is about and we already have it on file.
    Me. Then you don't need me to tell you.
    Mr PRA. Well then all I can say is its about a Barclays matter
    Me. Well I know that and to save what may end up being a pointless conversation... I know I have a Barclays debt outstanding and that you own it. I also know its UE because you've written to tell me so. And, as I've told you I will therefore be prioritising those that are enforceable and therefore not paying you. So, shall we call it a day.
    Mr PRA. Erm, but we can continue to contact you.
    Me. I know. Goodbye. Ends call.

    Sorry for the lengthy post, but just felt the need to share
    Last edited by Suseka97; 12-05-2018 at 9:33 AM.
    LBM Apr13: 14 Creditors / 85k+ owed/11k outstanding
    • ploppy57
    • By ploppy57 12th May 18, 11:21 AM
    • 730 Posts
    • 4,667 Thanks
    ploppy57
    Quick question .....Wrote to Link in January requesting CCA...heard nothing at all from them so stopped paying. They have now written saying if we do not pay the outstanding amounts immediately, they will cancel our DMP and we will have to pay the full amount.


    As they have not sent required paperwork, surely this is now UE....so what would you do??
    Pay the outstanding instalments?
    Ignore the letter?
    Write again and let them know we are still waiting for relevant paperwork?
    Thanks as always guys


    Should add that we did actually write again in March to tell them we were stopping payments and again they did not reply
    Last edited by ploppy57; 12-05-2018 at 11:33 AM.
    DMP March '15 57,549. Now 43,624. 24% paid. Went SM Feb '18 to get DF sooner.
    Emergency fund #231... 1500.
    Christmas '18 challenge... 300 /300
    "There's a Great Big Beautiful Tomorrow, Shining at the end of every day"
    • ploppy57
    • By ploppy57 12th May 18, 11:46 AM
    • 730 Posts
    • 4,667 Thanks
    ploppy57
    Hello to my fellow DMP Supporters... I hope everyone manages to enjoy a little bit of sunshine this weekend.

    I've just had a phone call the PRA group and for those of you who are familiar with my story, will recall that they've confirmed my accounts are UE. So, I could have ignored/blocked the call but I was feeling a little bit mischievous this morning so I answered

    The call goes like this...

    Mr PRA. Hello, am I speaking to Mrs xxx
    Me: Yes
    Mr PRA. I'm calling from the PRA Group and need to inform you that the call may be monitored for training purposes
    Me: Okay
    Mr PRA. So firstly can you confirm your DOB
    Me. No
    Mr PRA. Can I ask why you do not want to confirm your DOB
    Me. Because I don't
    Mr PRA. Well I need to complete some security checks and need to confirm I'm speaking to Mrs xxx
    Me: You called me on my mobile and I've confirmed it's me already
    Mr PRA. Okay, well can you confirm your name
    Me. Mrs xxx
    Mr PRA. And can you confirm your address and postcode
    Me. This is my address and postcode
    Mr PRA. Okay, thanks, so can you confirm your DOB
    Me. No
    Mr PRA. But I need you to confirm that so I can advise what the call is about and we already have it on file.
    Me. Then you don't need me to tell you.
    Mr PRA. Well then all I can say is its about a Barclays matter
    Me. Well I know that and to save what may end up being a pointless conversation... I know I have a Barclays debt outstanding and that you own it. I also know its UE because you've written to tell me so. And, as I've told you I will therefore be prioritising those that are enforceable and therefore not paying you. So, shall we call it a day.
    Mr PRA. Erm, but we can continue to contact you.
    Me. I know. Goodbye. Ends call.

    Sorry for the lengthy post, but just felt the need to share
    Originally posted by Suseka97

    Brilliant!
    DMP March '15 57,549. Now 43,624. 24% paid. Went SM Feb '18 to get DF sooner.
    Emergency fund #231... 1500.
    Christmas '18 challenge... 300 /300
    "There's a Great Big Beautiful Tomorrow, Shining at the end of every day"
    • sourcrates
    • By sourcrates 12th May 18, 12:22 PM
    • 14,621 Posts
    • 13,750 Thanks
    sourcrates
    Quick question .....Wrote to Link in January requesting CCA...heard nothing at all from them so stopped paying. They have now written saying if we do not pay the outstanding amounts immediately, they will cancel our DMP and we will have to pay the full amount.


    As they have not sent required paperwork, surely this is now UE....so what would you do??
    Pay the outstanding instalments?
    Ignore the letter?
    Write again and let them know we are still waiting for relevant paperwork?
    Thanks as always guys


    Should add that we did actually write again in March to tell them we were stopping payments and again they did not reply
    Originally posted by ploppy57
    Sometimes these companies just do not play ball.

    Its up to you what you choose to do.

    All i would advise you is that if Link ever start a claim against you, you will have a defense to throw at them.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Free Legal advice see : http://legalbeagles.info/
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