Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • Cat3080
    • By Cat3080 16th Mar 17, 8:16 PM
    • 6Posts
    • 0Thanks
    Insurance renwal - and they have no record of my claim
    • #1
    • 16th Mar 17, 8:16 PM
    Insurance renwal - and they have no record of my claim 16th Mar 17 at 8:16 PM
    I have just contacted my car insurance company as my policy is up for renewal in 2 weeks.
    I questioned what my no claims was, as they advise 5 years and 6 in April.
    Great I thought, but I made a claim through them in 2016 as my car was written off, no one else involved - skidded on black ice.
    The lady said they had no record of it.
    After 20 minutes on hold, they advised it was the underwritters fault for not advising them.
    Bearing in mind when I made the claim I contacted them. And when I insured my new car with them they were fully aware that my previous vehicle was written off by them.
    They have to contact the underwritters and get back to me.
    My main concern are 1 was my last 12 months policy invalid?
    2:- Where do i stand ref my renewal policy and that they advised i have nearly 6 years no claims.
    Any advice would be greatly welcomed
Page 1
    • forgotmyname
    • By forgotmyname 16th Mar 17, 8:24 PM
    • 26,984 Posts
    • 10,872 Thanks
    • #2
    • 16th Mar 17, 8:24 PM
    • #2
    • 16th Mar 17, 8:24 PM
    Was it invalid, unlikely. Can they ask for more money? Yes. Should you complain because it was not your fault? Yes.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • Cat3080
    • By Cat3080 16th Mar 17, 8:28 PM
    • 6 Posts
    • 0 Thanks
    • #3
    • 16th Mar 17, 8:28 PM
    • #3
    • 16th Mar 17, 8:28 PM
    Thanks for you quick response.
    The rude manager I spoke to is calling me back tomorrow.
    So watch this space.
    Thanks again
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

121Posts Today

1,880Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line?

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin