Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

    • GCMatthews2000
    • By GCMatthews2000 16th Mar 17, 10:08 AM
    • 8Posts
    • 2Thanks
    Halfords estimates hours only
    • #1
    • 16th Mar 17, 10:08 AM
    Halfords estimates hours only 16th Mar 17 at 10:08 AM
    Hi, I took my care to Halfords and they estimated it would take them 1.6 hours to do the job but did not say cost. Of course I am stupid and should have asked but I didn't. When I came back to collect car they then wanted 88 an hour. Is this legal, to give an estimate in terms of hours but not give the cost? I feel like they do it on purpose to trick me. Taken to an extreme, if they charged say 10,000 an hour, would I still not have a leg to stand on?
Page 2
    • DoaM
    • By DoaM 20th Mar 17, 8:37 AM
    • 4,284 Posts
    • 4,330 Thanks
    It helps you you use the QUOTE function, so we know who you're replying to.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • martinsurrey
    • By martinsurrey 20th Mar 17, 12:59 PM
    • 3,340 Posts
    • 4,092 Thanks
    no, because it is a point of law. they can't offer to contract on the basis of hours. they have to provide total cost. see Consumer Contract Regulations 2013
    Originally posted by GCMatthews2000
    They can, they just need to explain how the bill will be calculated. If you are going to push this I would recommend you read the CCR's, and get a better understanding of them, the relevant sections have been quoted in this thread.

    You still haven't clarified if they gave you any paperwork when you dropped your car off, any terms and conditions, or if there were any clear signs in the garage?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

93Posts Today

1,571Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line?

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin