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  • FIRST POST
    • Whoknowskt89
    • By Whoknowskt89 15th Mar 17, 12:26 AM
    • 262Posts
    • 623Thanks
    Whoknowskt89
    Halifax clarity card credit 'missing reward"
    • #1
    • 15th Mar 17, 12:26 AM
    Halifax clarity card credit 'missing reward" 15th Mar 17 at 12:26 AM
    MoneySavingExpert.com Insert

    A huge thanks for sharing this. We've investigated and written a news story on it:

    Halifax pays out 'missing rewards' to 1,000s of Clarity cardholders - are you due 100+?

    Back to Whoknowskt89's original post...

    ----------



    Hi all

    Very strange one...
    I just logged into my online banking to find on my credit card 2 credits from Halifax, one stating missing reward and one additional interest.
    This totals just over 100!
    Now it's only just showing on the account and I've had no communication from Halifax.

    Will this be from some extra I didn't realise I had with my card or bank error?

    I've had the credit card for years (I'm thinking around 5 years) and it's now used for online shopping and paid in full before anything is due. Original I got it and paid it in full to assist credit rating.

    Thanks for any help!
    Last edited by MSE Andrea; 23-03-2017 at 4:16 PM.
    August 2017 9510/11,150 savings aim for EF and moving (by Jan 2018)
    Mortgage 67 483 Emergency fund 1500 Moving fund 8010 Treats account 648 Doing up flat 1050
    Christmas 2017 120/160
Page 1
    • Ben8282
    • By Ben8282 15th Mar 17, 5:01 AM
    • 2,224 Posts
    • 983 Thanks
    Ben8282
    • #2
    • 15th Mar 17, 5:01 AM
    • #2
    • 15th Mar 17, 5:01 AM
    This is confusing.
    Are you saying that a credit has appeared on one card for an unspecified amount as 'missing reward' and a debit has appeared on the other card for an unspecified amount of 'additional interest' and that this debit and credit somehow total 100? +100 or -100?
    I agree this is a very strange one. Can't work it out. Call Halifax in the morning and let us know what they say. This is very curious,
    • lonelyoutpost
    • By lonelyoutpost 15th Mar 17, 7:10 AM
    • 1 Posts
    • 1 Thanks
    lonelyoutpost
    • #3
    • 15th Mar 17, 7:10 AM
    • #3
    • 15th Mar 17, 7:10 AM
    I've discovered the same two credits on my card this morning as well, totalling just over 100. I'm guessing this is some reward that we are entitled to but which they never paid. Would be nice to know although am happy for them to do as often as they like.
    • Whoknowskt89
    • By Whoknowskt89 15th Mar 17, 7:30 AM
    • 262 Posts
    • 623 Thanks
    Whoknowskt89
    • #4
    • 15th Mar 17, 7:30 AM
    • #4
    • 15th Mar 17, 7:30 AM
    Sorry Ben, I found that quite late last night.
    Both credits, one for 85 one for 23.
    Unfortunately I don't think I'll have time until this evening to call Halifax as I'm at work all day but as soon as I know why I'll post it.
    August 2017 9510/11,150 savings aim for EF and moving (by Jan 2018)
    Mortgage 67 483 Emergency fund 1500 Moving fund 8010 Treats account 648 Doing up flat 1050
    Christmas 2017 120/160
    • Whoknowskt89
    • By Whoknowskt89 15th Mar 17, 8:18 AM
    • 262 Posts
    • 623 Thanks
    Whoknowskt89
    • #5
    • 15th Mar 17, 8:18 AM
    • #5
    • 15th Mar 17, 8:18 AM
    Managed to find the time to call before work....
    It's definitely correct, there should have been a reward payment for any month I used the credit card spending over 300 as I also hold a current account with them. They've back paid anyone with it and the missing interest the money could have made.
    This has apparently happened to a lot of clarity card holders.
    August 2017 9510/11,150 savings aim for EF and moving (by Jan 2018)
    Mortgage 67 483 Emergency fund 1500 Moving fund 8010 Treats account 648 Doing up flat 1050
    Christmas 2017 120/160
    • Ben8282
    • By Ben8282 15th Mar 17, 8:28 AM
    • 2,224 Posts
    • 983 Thanks
    Ben8282
    • #6
    • 15th Mar 17, 8:28 AM
    • #6
    • 15th Mar 17, 8:28 AM
    Managed to find the time to call before work....
    It's definitely correct, there should have been a reward payment for any month I used the credit card spending over 300 as I also hold a current account with them. They've back paid anyone with it and the missing interest the money could have made.
    This has apparently happened to a lot of clarity card holders.
    Originally posted by Whoknowskt89
    That's good news. They will have a lot of happy customers today.
    • swindiff
    • By swindiff 15th Mar 17, 11:38 AM
    • 286 Posts
    • 118 Thanks
    swindiff
    • #7
    • 15th Mar 17, 11:38 AM
    • #7
    • 15th Mar 17, 11:38 AM
    I got it too. 85 missing reward credit plus 21.22 additional interest credit. Nice surprise this morning
    • trudi
    • By trudi 16th Mar 17, 8:06 PM
    • 82 Posts
    • 223 Thanks
    trudi
    • #8
    • 16th Mar 17, 8:06 PM
    'Missing rewards'
    • #8
    • 16th Mar 17, 8:06 PM
    I had two credits this morning 150 and 49 Lovely surprise! I guess it depends how long you had the card? Does anyone know when rewards were introduced, I've had 5 per month on my bank account for a few years but never knew I should be getting in on the card.
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