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Just had our bank statement arrive and noticed that £12 has been taken out by SAT TV by DD. We have not authorised this. We don't have Sky either, haven't for over 10 years now. Went to the bank and because the DD was on 1st March and its now 8th March they say they can't do anything. Our bank only opens twice a week and today was the earliest we could go! They gave us an address to contact INTERBACS RE SAT TV, in Manchester to try and get our money back. I googled it and got a phone number. They said they are merely a company who collects the money and can't do anything. They gave us another number to ring for SAT TV. We rang and had to leave a message - not holding my breathe that we will receive a call back! What do you think? The bank assure us that it will not happen again. This has disturbed both my husband (who is in his 70's) and myself. Do you think we can claim anything for the stress and worry this has caused us as we are now worried what else can be paid out from a bank without our permission!!
Originally posted by Pet50
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What bank is it,? and why is it only open 2 days a week, not very good advice of them, are you sure noone else in the home has access to your bank details i cant understand how else a direct debit can be set up.,