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    • shaggy
    • By shaggy 8th Mar 17, 11:21 AM
    • 943Posts
    • 179Thanks
    currys refund on my TV after 30 days - what are my rights?
    • #1
    • 8th Mar 17, 11:21 AM
    currys refund on my TV after 30 days - what are my rights? 8th Mar 17 at 11:21 AM
    Hi all,

    Was wondering if someone can advise me on this.

    I got a large TV off currys back in January. Unfortunately was not able to open and install it until I moved house - which was earlier this week.

    Now I find that there is a fault with the sound on the TV. its actually rubbish and very tinny. Something I wouldnt expect from an 800+ TV. The Currys refund policy indicates full refund within 21 days, or if it is faulty can exchange or refund within 30 days.

    I dont meet either of these conditions as its been over 30 days. Am I within rights to demand a refund as the product is faulty?
    Last edited by shaggy; 08-03-2017 at 11:28 AM.
Page 2
    • SouthUKMan
    • By SouthUKMan 13th Mar 17, 10:54 PM
    • 378 Posts
    • 300 Thanks
    Looks like I'm a bit late to the party but I am a bit of a TV tech fanatic. As others have said, the sound produced by most modern TVs - even quite expensive ones - is actually pretty grotty. Long gone are the days of hearing rich base, clear treble and overall gorgeously rich sounds that you got with most decent brand tube TVs back in the 80s / 90s - or indeed the earlier / chunkier LCD sets that still had a bit of room inside for decent speaker technology. Sadly as TVs have become thinner and the picture quality improved - in the main, the sounds they produce have become much, much weaker. There are quite a few TVs out there that cost in the mid to high hundreds that certainly look the part in terms of design and image quality, but quite frankly sound like they belong in the bargain basement.

    I really do think your best bet is to go back to the shop - or another shop selling the same model as yours - and ask for a demonstration of the sound. Don't be embarrassed to ask this! If you think the sound quality is superior to what you're experiencing at home, then you know you have a case. In which case, if the TV is faulty - the retailer has to either replace it or repair it.
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