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  • FIRST POST
    • Ashen
    • By Ashen 1st Mar 17, 12:34 AM
    • 467Posts
    • 320Thanks
    Ashen
    New TSB Classic Plus offer (new customers only...)
    • #1
    • 1st Mar 17, 12:34 AM
    New TSB Classic Plus offer (new customers only...) 1st Mar 17 at 12:34 AM
    Seems like TSB have a new offer only for new Classic Plus customers (excludes previous customers too!)
    • 5 cashback every month just for having two direct debits per month.
    • Plus another 5 cashback every month if you spend with your debit card 20 times a month.
    • For accounts opened on or after 1 March 2017 only. Offer ends 30 June 2018.

    http://www.tsb.co.uk/classic-plus-cashback-terms-conditions.pdf

    Not exactly encouraging loyalty - that said, I guess if it's viewed as an equivalent to a switching bonus (and if they do end it in June 2018) then it's not so bad - although it still means existing customers can't get it.
    Last edited by Ashen; 01-03-2017 at 1:53 AM.
Page 2
    • teddysmum
    • By teddysmum 14th Mar 17, 3:21 PM
    • 9,037 Posts
    • 5,387 Thanks
    teddysmum
    The only way to find out for sure is to call them or go into a branch.
    • Morphboy
    • By Morphboy 14th Mar 17, 8:14 PM
    • 7 Posts
    • 1 Thanks
    Morphboy
    Cheers for that guys. I'll give them a call. I should have realised if I'd thought about it. The T&Cs shouldn't need to concern themselves with defined can'ts. I'm pretty sure it's a no go.
    • EarthBoy
    • By EarthBoy 14th Mar 17, 9:07 PM
    • 1,853 Posts
    • 1,154 Thanks
    EarthBoy
    But surely Morphboy's issue is that he can indeed open a joint Plus account (under those standard Plus Ts & Cs) but it won't be eligible for the new cashback deal as both parties already hold Plus accounts, thereby disqualifying both of them from access to the new deal?
    Originally posted by eskbanker
    True, of course. On reflection he probably won't get the offer.
    • deedee1310
    • By deedee1310 14th Mar 17, 11:12 PM
    • 13 Posts
    • 1 Thanks
    deedee1310
    I opened a TSB Classic account back in January. The application got "stuck" in their system, so ended up taking nearly a month to finally get to the stage where they asked me to take documents to my nearest branch, for ID.

    As soon as they had verified the documents, I was emailed a confirmation with my sort code and account number minutes later.

    I had really wanted to open the Classic Plus account but didn't think I'd get accepted for it. However, I decided to try for the Classic Plus last week and was accepted instantly. I then went online and upgraded my Classic account. Therefore I now have 2 Classic Plus accounts. I also opened a normal Classic account this week too.

    One is being used for savings and the other for monthly bills and other expenses.

    I'm still shocked because I thought my credit rating was naff. I didn't ask for overdrafts for either account. I think I'm scoring better now due to a change in circumstances and I'm working on improving my credit rating overall.

    So it looks like it's possible to have 2 Classic Plus accounts in a sole name.
    • EarthBoy
    • By EarthBoy 14th Mar 17, 11:53 PM
    • 1,853 Posts
    • 1,154 Thanks
    EarthBoy
    So it looks like it's possible to have 2 Classic Plus accounts in a sole name.
    Originally posted by deedee1310
    It looks like you've found a loophole. I should keep quiet about it because if TSB realise they might close one of the accounts, or convert it to an ordinary classic account.
    • steve65e
    • By steve65e 15th Mar 17, 12:13 AM
    • 153 Posts
    • 94 Thanks
    steve65e
    The only way to find out for sure is to call them or go into a branch.
    Originally posted by teddysmum
    I've been told in branch that you can get these perks if you open a new joint Plus account, or even if you upgrade an existing joint classic.

    (The difficult bit is getting an appointment to do it that we can both get to, as none of this can be done online/by phone/post.)
    • Morphboy
    • By Morphboy 15th Mar 17, 4:12 AM
    • 7 Posts
    • 1 Thanks
    Morphboy
    All valid stuff guys and I'll see what they come back with. For me personally the key is in T&Cs "1.3 you must not have had a classic plus account before 1/3/17". I was thinking that a joint account might be a separate identity like a limited company but I think earthboy is right....... it ain't.
    • teddysmum
    • By teddysmum 15th Mar 17, 11:31 AM
    • 9,037 Posts
    • 5,387 Thanks
    teddysmum
    I've been told in branch that you can get these perks if you open a new joint Plus account, or even if you upgrade an existing joint classic.

    (The difficult bit is getting an appointment to do it that we can both get to, as none of this can be done online/by phone/post.)
    Originally posted by steve65e
    We had a month's wait for Saturday appointment, as they are, obviously, very popular. However, this was to open accounts and not just to query policy.
    • Helielli64
    • By Helielli64 15th Mar 17, 7:46 PM
    • 1 Posts
    • 0 Thanks
    Helielli64
    Annoying that you can't open joint account on line. It says 'pop into branch' which I did for info but we both need to make an appointment, go together, with passports or other id and spend an hour going through process. Yet if we both applied individually we could do so quickly on line without all that. I asked why as other banks accept joint applications on line. The reason was a vague one about the joint applicant might not be there when the application is made. It's put me off as it's not easy for us to get in together at the moment.
    • synth
    • By synth 17th Mar 17, 6:50 PM
    • 25 Posts
    • 1 Thanks
    synth
    Want to report my experience.

    New TSB customer. Applied ten minutes ago, straightforward application. Completed it and submitted. Waited 60 seconds and bam! They already supplied me with my sort code and account number. If only all banks could do that. TAKE NOTE, HSBC (the slowest of the slow)

    I applied for a Coop account back in January and I'm already getting my 4 there. I won't use their debit card anymore because the TSB deal if far better. With Coop you get 5p per debit card transaction up to 1.50. You have to use your card 30 times to get 1.50 whereas with TSB you only need to use it 20 times to get 5. No brainer, really.
    • jraf
    • By jraf 6th Jan 18, 10:32 AM
    • 67 Posts
    • 20 Thanks
    jraf
    HI All,

    Can anyone advise when the 5 cashback for having 2 direct debits is normally paid? I completed my switch at the end of December.

    thanks in advance
    • ceredigion
    • By ceredigion 6th Jan 18, 1:02 PM
    • 2,706 Posts
    • 3,588 Thanks
    ceredigion
    HI All,

    Can anyone advise when the 5 cashback for having 2 direct debits is normally paid? I completed my switch at the end of December.

    thanks in advance
    Originally posted by jraf


    T&C's , 4.1
    • JustAnotherSaver
    • By JustAnotherSaver 6th Jan 18, 1:23 PM
    • 2,956 Posts
    • 491 Thanks
    JustAnotherSaver
    That moment when someone bumps a really old thread to ask a question they could've just put in a new thread and then when you check out threads that may interest you on page 1 you read through & think it's current .... only to find it's not.

    Great :-/


    Anyway as I wasted time reading this - it made me think, what is a 'new customer' then?

    For example - first direct stipulate that you must never have previously before been a customer, so the true definition of new.

    Yet I got a new customer deal with BT a few months ago even though I was last with them just over 12 months ago.

    • Kim_13
    • By Kim_13 6th Jan 18, 3:09 PM
    • 1,901 Posts
    • 2,035 Thanks
    Kim_13
    That moment when someone bumps a really old thread to ask a question they could've just put in a new thread and then when you check out threads that may interest you on page 1 you read through & think it's current .... only to find it's not.

    Great :-/


    Anyway as I wasted time reading this - it made me think, what is a 'new customer' then?

    For example - first direct stipulate that you must never have previously before been a customer, so the true definition of new.

    Yet I got a new customer deal with BT a few months ago even though I was last with them just over 12 months ago.
    Originally posted by JustAnotherSaver
    The definition of 'new customer' is whatever criteria the relevant company use. For TSB in this case, it's never having had the Classic Plus before. See terms here: https://www.tsb.co.uk/cashback-terms-and-conditions.pdf

    Not quite as strict as your example of First Direct, as TSB for this offer would count as a new customer someone who had held another type of current account with them.
    Sealed Pot 11 #520 ~ /100
    VSP 2018 #9 ~ 19.55/180.00
    CCCC 2018 #1 ~ 20.75/180.00
    • eskbanker
    • By eskbanker 6th Jan 18, 6:26 PM
    • 7,140 Posts
    • 7,577 Thanks
    eskbanker
    you read through & think it's current .... only to find it's not.

    Great :-/
    Originally posted by JustAnotherSaver
    Ahem - OP states "Offer ends 30 June 2018", which is why it's still listed on the TSB website and therefore satisfies most people's definition of 'current'....
    • No_6
    • By No_6 6th Jan 18, 10:22 PM
    • 637 Posts
    • 129 Thanks
    No_6
    Mighty glad I scanned though all the posts.
    • Spandy
    • By Spandy 17th Jan 18, 1:00 PM
    • 7 Posts
    • 2 Thanks
    Spandy
    20+ payments per month..?
    I asked in branch and was told it's 25p / transaction per calendar month, so if I make 4 transactions I'd get a pound.. but T&C section 2 states it's 5 or nowt. This is my first month. Have you experienced pro-rata cashback?

    TIA, Spandy

    Sorry, can't post a link to T&C even though I've been a member 9 years! it's the first google result for cashback tsb classic plus terms and conditions
    Last edited by Spandy; 17-01-2018 at 1:07 PM.
    • Kim_13
    • By Kim_13 17th Jan 18, 2:00 PM
    • 1,901 Posts
    • 2,035 Thanks
    Kim_13
    TSB have quietly extended the cashback offering for accounts opened from 8th January 2018, until 31st December rather than 30th June: https://www.tsb.co.uk/cashback-terms-and-conditions.pdf

    The same exclusion of previous account holders applies..

    From the above document:

    Timings and ending the offer

    4.1 For accounts opened between 1 March 2017 and 7 January 2018, cashback is paid on debit card transactions and Direct Debits up to and including 30 June 2018, unless we tell you otherwise.

    4.2 For accounts opened on or after 8 January 2018, cashback is paid on debit card transactions and Direct Debits up to and including 31 December 2018, unless we tell you otherwise.

    4.3 Cashback will be paid during the next calendar month (for example, payments made in January 2018, cashback will be paid in February 2018).
    Last edited by Kim_13; 17-01-2018 at 2:06 PM.
    Sealed Pot 11 #520 ~ /100
    VSP 2018 #9 ~ 19.55/180.00
    CCCC 2018 #1 ~ 20.75/180.00
    • soulsaver
    • By soulsaver 17th Jan 18, 2:06 PM
    • 1,675 Posts
    • 667 Thanks
    soulsaver
    Annoying that you can't open joint account on line. It says 'pop into branch' which I did for info but we both need to make an appointment, go together, with passports or other id and spend an hour going through process. Yet if we both applied individually we could do so quickly on line without all that. I asked why as other banks accept joint applications on line. The reason was a vague one about the joint applicant might not be there when the application is made. It's put me off as it's not easy for us to get in together at the moment.
    Originally posted by Helielli64
    Perhaps to (try to) avoid the problem of scallywags opening joint accounts with, say, wife, or ex wife or an ex partner etc... without their knowledge?
    • soulsaver
    • By soulsaver 17th Jan 18, 2:25 PM
    • 1,675 Posts
    • 667 Thanks
    soulsaver
    I asked in branch and was told it's 25p / transaction per calendar month, so if I make 4 transactions I'd get a pound.. but T&C section 2 states it's 5 or nowt. This is my first month. Have you experienced pro-rata cashback?

    TIA, Spandy

    Sorry, can't post a link to T&C even though I've been a member 9 years! it's the first google result for cashback tsb classic plus terms and conditions
    Originally posted by Spandy
    Recommend you read it again - it says nowt about nowt.
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