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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 1st Feb 17, 12:03 PM
    • 81Posts
    • 21Thanks
    MSE Andrew
    Toto Energy reviews: add your feedback
    • #1
    • 1st Feb 17, 12:03 PM
    Toto Energy reviews: add your feedback 1st Feb 17 at 12:03 PM
    This is a feedback thread on energy supplier

    Toto Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
    Last edited by MSE Andrea; 13-12-2017 at 12:22 PM.
Page 10
    • veryangrywithTOTO
    • By veryangrywithTOTO 31st May 18, 9:52 AM
    • 1 Posts
    • 0 Thanks
    veryangrywithTOTO
    Have been trying for almost 12 months to get refund from TOTO - promised critical refund then changed their mind - they say they have gone to National Database (FEBRUARY , still waiting!!) - can't get thru on phone - get no call back - they refuse to supply hard copies of bills. Complained to Ombudsman -TOTO ignoring them so ombudsman asked me to deal with it!!!!!
    • Hengus
    • By Hengus 31st May 18, 11:49 AM
    • 6,084 Posts
    • 3,871 Thanks
    Hengus
    Have been trying for almost 12 months to get refund from TOTO - promised critical refund then changed their mind - they say they have gone to National Database (FEBRUARY , still waiting!!) - can't get thru on phone - get no call back - they refuse to supply hard copies of bills. Complained to Ombudsman -TOTO ignoring them so ombudsman asked me to deal with it!!!!!
    Originally posted by veryangrywithTOTO
    Hi - welcome to the forum. If you are 100% sure that you have a credit repayment due - and you have the evidence to prove this to be the case - then my advice would be to issue a Letter Before Action. I am not sure what the National database has to do with any credit refund.

    https://www.citizensadvice.org.uk/law-and-courts/legal-system/taking-legal-action/small-claims/going-to-court/taking-court-action/step-one-write-a-letter-before-action/

    If that doesn't elicit a response, then file a claim against the supplier in The Small Claims Court.

    A further thought. Under the new GDPR, you are entitled to submit a Subject Access Request, and there is no longer a cost for this service to the person making the request. It might give you further evidence to add to your claim.
    Last edited by Hengus; 31-05-2018 at 11:51 AM.
    • rmbastey
    • By rmbastey 29th Jun 18, 5:22 PM
    • 2 Posts
    • 0 Thanks
    rmbastey
    I think I posted on a different thread, but basically I clicked to join TOTO thinking it was a fixed rate tariff, found out it was variable and had a nightmare experience stopping the switch. Toto had zero customer service, spent ages on the phone trying to get through, they didnt answer emails, didnt do requested call backs and only bothered to contact me when I did a direct debit indemnity to get my money back off them when they raided my bank account. Heard lots of bad things about them and their customer service is shocking and their methods seem to be highly questionable.
    • Brigshaw
    • By Brigshaw 8th Aug 18, 10:59 AM
    • 1 Posts
    • 0 Thanks
    Brigshaw
    TOTO Terrible !!!
    I've been with TOTO for 9 months and the customer service has always been bad but has recently got much worst to the point that they are no longer operating as a reasonable company and cannot be recommended.
    The issue that I have experienced was: I am running a big credit as they have loaded the Direct Debits too much, against my advice and recommendations. I've asked for a refund but they will not pay out and say that they will keep waiting for the next bill / statement which now was due on July 23rd. However I've called 5 times in the last 2 weeks and they can't even give me a bill or a statement. I think they are stalling to avoid a repayment. I have a smart meter so getting a reading and issuing an immediate bill and statement should take no more than 5 minutes.
    Your customer service is terrible, absolutely appalling. They are taking ages to answer the phone, then they say I am in the wrong department and someone will call me back but they never do. They are exhibiting all the conditions of a company in serious financial and managerial difficulties and I'm worried about my overpayment never being returned.
    The prices they charge may well be competitive, but at what price and what risk? I'll certainly be swapping supplier in October when my deal expires !!!
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