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  • FIRST POST
    • kazzah
    • By kazzah 31st Jan 17, 5:41 PM
    • 413Posts
    • 404Thanks
    kazzah
    Pocket perfect designs
    • #1
    • 31st Jan 17, 5:41 PM
    Pocket perfect designs 31st Jan 17 at 5:41 PM
    just a quick heads up to anyone considering ordering from this website or facebook page.
    I ordered and paid 29.50 for some items over 5 weeks ago. They have yet to arrive - I contacted the business owner via the online contact form to ask about progress of the order

    no response whatsoever - I then looked at the Facebook page which was inundated with people in the same boat as me - some of whom had orders not fulfilled from August 2016

    I commented on the facebook page - she asked for more information which I supplied and has now blocked me from posting.

    So just to warn others to be wary of this business.
Page 1
    • BigBla
    • By BigBla 19th May 17, 1:00 PM
    • 1 Posts
    • 2 Thanks
    BigBla
    • #2
    • 19th May 17, 1:00 PM
    Wish I had read this first...
    • #2
    • 19th May 17, 1:00 PM
    I too have fallen foul of this lady. I failed to notice that it said delivery might take 4 weeks but noticed that for days the notes said "ready to dispatch" When I queried when I might receive the order I was met with a very aggressive approach from Kayleigh (possibly not surprising given the nature of her business) She demanded to know if I wanted to cancel my order. Long story short I did receive the order but minus a "free" pen that I was supposed to receive. My emails asking about it have been ignored and I have been unable to post on her Facebook page. Customer service is non existent and I would strongly advise avoiding this lady and her business.
    • IAmWales
    • By IAmWales 19th May 17, 2:18 PM
    • 1,860 Posts
    • 3,925 Thanks
    IAmWales
    • #3
    • 19th May 17, 2:18 PM
    • #3
    • 19th May 17, 2:18 PM
    Looking at her FB page I strongly suspect this lady gives out cheap freebies in return for positive feedback. Anything negative gets deleted and the author blocked.

    Awful stuff, who wants a badge or pen with an offensive message on?
    • Stinky Weasel
    • By Stinky Weasel 14th Jun 17, 1:34 AM
    • 1 Posts
    • 0 Thanks
    Stinky Weasel
    • #4
    • 14th Jun 17, 1:34 AM
    Buyer Beware!
    • #4
    • 14th Jun 17, 1:34 AM
    I ordered in December and got my shipping confirmation in January. No shipment, no response to my emails and posts, no refund. An absolutely horrid way to run a business.
    • pulliptears
    • By pulliptears 14th Jun 17, 1:44 PM
    • 13,572 Posts
    • 23,063 Thanks
    pulliptears
    • #5
    • 14th Jun 17, 1:44 PM
    • #5
    • 14th Jun 17, 1:44 PM
    I ordered a couple of badges from her a while ago for DD's 18th Birthday, it came and went and the badges never showed up. I complained, she promised to send another choice of badge. Never turned up.
    Complained again, she said she'd refund me. She didn't.
    A PayPal case finally got my refund.

    She really is crap and I can't decide whether it's because she's genuinely bitten off more than she can chew with this or if she can't be bothered to fulfil orders.
    "Gggggrrrrrr Rrrraaaahhh Rrrrrrggghhhhnn" - Chewbacca (The Empire Strikes Back)

    • lucyelizabethfryer1984
    • By lucyelizabethfryer1984 6th Jul 17, 9:39 PM
    • 1 Posts
    • 1 Thanks
    lucyelizabethfryer1984
    • #6
    • 6th Jul 17, 9:39 PM
    Pocket Perfect Designs
    • #6
    • 6th Jul 17, 9:39 PM
    After being told that my order would arrive too late to be of any use, I cancelled it (the same day as I placed the order, in fact within minutes) and requested a refund. No refund. I've contacted PPD several times via several different methods since May and have not received one reply that wasn't automated. My problem has not been resolved. I have therefore contacted Trading Standards to try and get my money back. Terrible way to run a business, the owner should be ashamed.
    • wealdroam
    • By wealdroam 6th Jul 17, 11:05 PM
    • 18,655 Posts
    • 15,580 Thanks
    wealdroam
    • #7
    • 6th Jul 17, 11:05 PM
    • #7
    • 6th Jul 17, 11:05 PM
    After being told that my order would arrive too late to be of any use, I cancelled it (the same day as I placed the order, in fact within minutes) and requested a refund. No refund. I've contacted PPD several times via several different methods since May and have not received one reply that wasn't automated. My problem has not been resolved. I have therefore contacted Trading Standards to try and get my money back. Terrible way to run a business, the owner should be ashamed.
    Originally posted by lucyelizabethfryer1984
    I would be surprised if Trading Standards will get your money back.
    On what date did you place/cancel this order?
    How did you pay? Paypal? Debit card? Credit card? Something else?
    • Clio200
    • By Clio200 8th Jul 17, 3:38 PM
    • 1 Posts
    • 0 Thanks
    Clio200
    • #8
    • 8th Jul 17, 3:38 PM
    Pocket perfect rip off
    • #8
    • 8th Jul 17, 3:38 PM
    I placed an order and duly waited. Surprisingly it arrived (well half of it) within 4 weeks. I emailed Kayleigh maybe 2 weeks after receiving my part order to chase, but no response. Waited again maybe another week and forwarded the original email along with proof of my order and payment taken requesting remainder of order.... Still no response, have since been blocked from commenting on her Facebook page. Do not bother ordering, I'm out of pocket and have since ordered better quality products from a competitor.
    • MrJones1
    • By MrJones1 8th Jul 17, 7:01 PM
    • 114 Posts
    • 58 Thanks
    MrJones1
    • #9
    • 8th Jul 17, 7:01 PM
    • #9
    • 8th Jul 17, 7:01 PM
    It's sad to hear about cases like these. Imagine that you order the perfect present for your best friend's birthday, which will take place next week. The product never arrives in time and you feel miserable. To avoid situations like these, always read the reviews. Unfortunately the thread starter noticed too late that there were comments on the facebook page, which described people in the same situation she was in. So the business had seemingly treated people in the same way earlier.

    The best thing is to read the reviews before ordering next time, so you can spare yourself from the inconvenience.
    • Ros84
    • By Ros84 19th Aug 17, 11:56 AM
    • 1 Posts
    • 0 Thanks
    Ros84
    Wish I had seen this prior to purchasing.....
    This company is one of the worse companies I have ever had to deal with. I ordered from their website and waited 4 weeks for delivery as I am in Australia. After 6 weeks I attempted to contact them and didn't get a response until after I sent my third email and advised I will be disputing the transaction on my credit card. Finally I get a response asking for my order number. I replied within 13 minutes of receiving their email and then waited another week. I emailed again and received a response from "Kayleigh McDonald" stating I hadn't provided the order number. So I sent a screen shot of the email response I sent providing the details. I then waited another week and have emailed them again tonight only to get a response stating they haven't heard from my bank as of yet regarding the dispute so they cannot do anything. I replied stating I will withdraw the dispute straight away if they either send me the order I paid for or give me a refund. I received a response stating they will be waiting for the dispute from my bank. I have never dealt with such an incompetent person (Kayleigh McDonald) and business and will be sharing this experience so people are aware this may happen if they order from them. I just want this sorted and the money back in my bank where it should be. This was meant to be a present for a birthday last month. This company is an absolute joke!
    • Lillyali
    • By Lillyali 21st Nov 17, 1:13 PM
    • 1 Posts
    • 1 Thanks
    Lillyali
    In agreement can!!!8217;t decide if she!!!8217;s bitten off more than she can chew or if she just can!!!8217;t be arsed to fulfill orders. I ordered 2 keyrings in August for birthday presents, got dispatch notice in September but nothing showed up, contacted her numerous times when nothing arrive and got no response. October emailed titling it !!!8220;refund!!!8221; and got a response saying would ship the following day and you guessed it!! still nothing a month later!!!

    Have posted on Facebook stating I doubt she!!!8217;d let it on the page due to poor customer service skills but basically explained story and said if not got a reply to my email sent last week ASAP, trading standards would be contacted and from more and more stories occurring of taking money, not sending orders out and keeping money when asked to refund they!!!8217;d be rather interested. Alas it looks like comments are now approved before appearing on the page so it!!!8217;ll probably go straight to the bin and not even read!
    She!!!8217;s recently moved into an office so obviously making some good money from it, shame really as the products are really good.
    • wildheart83
    • By wildheart83 20th Feb 18, 8:19 AM
    • 706 Posts
    • 349 Thanks
    wildheart83
    Pocket Pinching Deceit
    Sorry to resurrect an old thread however we are building a case against this company. For anyone who has lost money, we are asking that you report it to Action Fraud.


    As an aside, I had placed many orders previously with no issues, but it's getting beyond a joke now.
    Last edited by wildheart83; 04-03-2018 at 1:45 PM.
    • Moneypenny71
    • By Moneypenny71 27th Feb 18, 11:30 AM
    • 1 Posts
    • 0 Thanks
    Moneypenny71
    Avoid Pocket Perfect Designs!
    I would urge anyone considering purchasing goods from Pocket Perfect Designs to Google the company first and read the reviews on Trust Pilot.

    I ordered on 26th December 2017 and received confirmation of my order. I was happy to wait the four week turnaround time as I appreciate good quality products take time. Unfortunately the expected turnaround time came and went. I was sent an e-mail two months later to say there was a delay in my order due to high demand and recovery from an operation. I checked her profile page which was littered with complaints over orders not sent, refund requests ignored, comments frequently deleted and customers blocked. I was then informed that my order had been posted; a week later and it has yet to arrive.

    I filed a report with Action Fraud, Trading Standards and Facebook. I managed to get a refund through my bank but there are many other customers who are still waiting on orders; some as long ago as 2016. I would highly advise potential customers shop elsewhere and avoid being scammed.
    • Berryhead2001
    • By Berryhead2001 27th Feb 18, 6:32 PM
    • 1 Posts
    • 0 Thanks
    Berryhead2001
    Pocket pincher Kayleigh
    I have had the same bad experience I have been blocked from her Facebook just for asking where my order is maybe a few too many times! I am now 35 out of pocket. She is a horrible person who doesn't give a crap how on earth is Facebook allowing her to trade! Why can you not report this to them! I am horrified to find out so many people have had this problem and the fact that it has been allowed to go on so long! She needs to be taken down. I will be reporting to every avenue I can to try and help others not waste their money! All please go to profanity ink for your business. Very genuine lady.
    • LadyDee
    • By LadyDee 27th Feb 18, 7:35 PM
    • 2,847 Posts
    • 2,987 Thanks
    LadyDee
    I have had the same bad experience I have been blocked from her Facebook just for asking where my order is maybe a few too many times! I am now 35 out of pocket. She is a horrible person who doesn't give a crap how on earth is Facebook allowing her to trade! Why can you not report this to them! I am horrified to find out so many people have had this problem and the fact that it has been allowed to go on so long! She needs to be taken down. I will be reporting to every avenue I can to try and help others not waste their money! All please go to profanity ink for your business. Very genuine lady.
    Originally posted by Berryhead2001
    Virtually everyone who comes here after a bad experience does what you have done - research AFTER spending your money. If you paid by Paypal, start a dispute for goods not received.
    • pulliptears
    • By pulliptears 28th Feb 18, 3:11 PM
    • 13,572 Posts
    • 23,063 Thanks
    pulliptears
    Virtually everyone who comes here after a bad experience does what you have done - research AFTER spending your money. If you paid by Paypal, start a dispute for goods not received.
    Originally posted by LadyDee
    When she failed to send my order she was accepting payment via PayPal, it seems that option is no longer available and she only takes card payment.
    A cynic might wonder if too many claims had an effect on her Paypal account....
    "Gggggrrrrrr Rrrraaaahhh Rrrrrrggghhhhnn" - Chewbacca (The Empire Strikes Back)

    • Sammyjh101
    • By Sammyjh101 16th Mar 18, 5:13 PM
    • 1 Posts
    • 0 Thanks
    Sammyjh101
    Hi , I also ordered from this lady in November 2017, the package was !!!8220;dispatched!!!8221; in jan 2018 but never arrived I!!!8217;ve had 1 reply from over 25 emails saying she would give me a refund , this was 3 weeks ago, she deletes any comment on her Instagram page that I put, it!!!8217;s so frustrating , I!!!8217;m. It out of pocket by a huge amount of money but it is now the principle of it, it is absolutely the most disgusting customer service I have ever encountered and I wish I had seen this thread before I ordered , I don!!!8217;t know how she gets away with it, she is basically robbing people of their hard earned money !!!55358;!!!56620; I will be reporting her to trading standards,
    • DCFC79
    • By DCFC79 16th Mar 18, 7:44 PM
    • 31,596 Posts
    • 19,939 Thanks
    DCFC79
    Hi , I also ordered from this lady in November 2017, the package was !!!8220;dispatched!!!8221; in jan 2018 but never arrived I!!!8217;ve had 1 reply from over 25 emails saying she would give me a refund , this was 3 weeks ago, she deletes any comment on her Instagram page that I put, it!!!8217;s so frustrating , I!!!8217;m. It out of pocket by a huge amount of money but it is now the principle of it, it is absolutely the most disgusting customer service I have ever encountered and I wish I had seen this thread before I ordered , I don!!!8217;t know how she gets away with it, she is basically robbing people of their hard earned money !!!55358;!!!56620; I will be reporting her to trading standards,
    Originally posted by Sammyjh101
    What was it you ordered ?
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • weecoles
    • By weecoles 16th Mar 18, 11:36 PM
    • 1 Posts
    • 0 Thanks
    weecoles
    scam
    and yet she is still excepting money for goods and not delivering im down over 50.00 i wish i had seen this first
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