Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

    • davidb2002
    • By davidb2002 31st Jan 17, 10:14 AM
    • 16Posts
    • 4Thanks
    Delays with CEDR claim
    • #1
    • 31st Jan 17, 10:14 AM
    Delays with CEDR claim 31st Jan 17 at 10:14 AM
    I'm new to the whole claiming processes and went through resolver with my first flight delay case and thusly sent my case to CEDR when it was time (21st Nov 2016).

    My case has progressed a little with them last year and as of the 3rd Jan 2017, i've be waiting for an adjudicator to be allocated to the case.

    Up to now, CEDR hasn't been able to give me a rough idea of when an adjudicator will be allocated and I have chased them almost on a weekly basis for an update. They informed me that there has been a unusual level of claims made over the holidays and they are working through the backlog.

    I wanted to see if anyone had any experience with claiming via CEDR and had an idea of how long it takes to get from application to completion? Their site states they aim for completing all cases within 90 days but usually complete them within 45 days. My claim has been with them for 71 days now and i've not had a response from them in over 2 weeks despite chasing them.

    Thanks for any advice and info!
Page 1
    • Tyzap
    • By Tyzap 31st Jan 17, 10:37 AM
    • 1,504 Posts
    • 674 Thanks
    • #2
    • 31st Jan 17, 10:37 AM
    • #2
    • 31st Jan 17, 10:37 AM
    Hi davidb2002,

    It sounds like CEDR have underestimated how bad the airlines are. They are probably still gearing up to dealing with them.

    Please keep us up to date with any progress, or lack of, but also please post on the dedicated airline thread for your airline.

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • Gorie
    • By Gorie 15th Sep 17, 12:15 PM
    • 109 Posts
    • 19 Thanks
    • #3
    • 15th Sep 17, 12:15 PM
    • #3
    • 15th Sep 17, 12:15 PM
    I have just submitted to CEDR today - any feedback on the above case? Any other success / stories relating to CEDR?
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,153Posts Today

8,047Users online

Martin's Twitter