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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 23rd Jan 17, 11:52 AM
    • 61Posts
    • 7Thanks
    MSE Andrew
    Add your feedback on energy supplier Tonik
    • #1
    • 23rd Jan 17, 11:52 AM
    Add your feedback on energy supplier Tonik 23rd Jan 17 at 11:52 AM
    This is a feedback thread on energy supplier

    Tonik

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
    Last edited by MSE Andrea; 06-09-2017 at 11:02 AM.
Page 3
    • RedbullRJ
    • By RedbullRJ 24th Jan 18, 11:25 AM
    • 2 Posts
    • 1 Thanks
    RedbullRJ
    Energy switch to Tonik went smoothly, billing all seems fine, very happy, unlike my broadband switch to Origin which has been a nightmare.
    • Paul_O
    • By Paul_O 26th Jan 18, 10:13 AM
    • 1 Posts
    • 0 Thanks
    Paul_O
    Disappointed
    I signed up with Tonik last September and the process was pretty slick. Nothing not to like until I realised in November that my meter readings for electricity were being ignored and I wasn't being billed correctly. I've been trying since that time to get the situation corrected but I simply get apologies and promises to 'get back to you as soon as we know more'.
    I have no idea what my correct account balance should be, my meter readings are still being ignored, and no one is getting back to me....
    • Andrewzy
    • By Andrewzy 28th Jan 18, 10:21 AM
    • 33 Posts
    • 8 Thanks
    Andrewzy
    Tonik - saving quoted lower than CEC estimate
    I've just been attempting to switch my elderly parents-in-law onto another supplier via the Cheap Energy Club.

    The club comparison page suggested that they could save over £300 a year. When I went to the Tonik website they quoted a saving of £50.00 a year based on the same data.

    I'd be interested to know if anyone else has come across similar problems with the Cheap Energy Club estimates.
    • Hengus
    • By Hengus 28th Jan 18, 2:11 PM
    • 5,726 Posts
    • 3,511 Thanks
    Hengus
    I've just been attempting to switch my elderly parents-in-law onto another supplier via the Cheap Energy Club.

    The club comparison page suggested that they could save over £300 a year. When I went to the Tonik website they quoted a saving of £50.00 a year based on the same data.

    I'd be interested to know if anyone else has come across similar problems with the Cheap Energy Club estimates.
    Originally posted by Andrewzy
    I have just checked my postcode and usage on Tonik's website and MSE CEC. Both give me an annual cost of £392 per year. There are a number of reasons why the savings may be different: the important thing to check is how much your parents-in-law are paying today(based on tariff and kWhs NOT monthly £DDs) and compare it with the cost for 12 months on Tonik.

    FWiW, they are not the cheapest supplier (I am excluding those with poor feedback).
    • dadsgoneshopping
    • By dadsgoneshopping 7th Feb 18, 11:01 AM
    • 215 Posts
    • 2,410 Thanks
    dadsgoneshopping
    I have tried to switch to Tonik, but they ignore my emails. I has a confirmation in January, but nothing since then- Tried calling emailing- Last chance today- if it is not resolved , then I am going to email them and cancel and then switch to someone else- very unhappy with their poor customer service.
    • Maxdan39
    • By Maxdan39 7th Feb 18, 3:39 PM
    • 1 Posts
    • 0 Thanks
    Maxdan39
    I joined Tonik in December 2017 after moving house the previous month. The switch went smoothly and everything was fine for the first couple of weeks until I encountered an issue gaining access to the site to view my account and update my meter readings. I telephoned and gave the readings and was assured the problem was a server error their end and it would be resolved quickly. Two weeks later and still can't access the site and have not received a bill. I did an online chat and although they apologised they didn't appear to know about any issues. As it's no cost to leave them and there is a collective available, I am looking elsewhere.
    • grumpycrab
    • By grumpycrab 10th Feb 18, 8:41 AM
    • 3,517 Posts
    • 1,587 Thanks
    grumpycrab
    My join date with Tonik is 15th Feb. Some murmorings of issues? Any member with NO problems? Just checking...
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • ColinB
    • By ColinB 14th Feb 18, 11:11 AM
    • 50 Posts
    • 24 Thanks
    ColinB
    Tonik estimates of annual savings ?
    My fixed tariff with Flow ends in May, so I used the Cheap Energy Club (CEC) to survey the market. Tonik came up as a possibility. Went to their website and got a quote from them. To my surprise they predicted annual savings over twice what CEC predicted (£244 vs £112). My manual estimates were roughly in agreement with the CEC figure. So I used chat to ask why and didn't get a clear reply. The best they could offer was that their quote system might (chat agent wasn't sure) be comparing their cost with what I would be paying when my fix ends (even though that's still several months away), rather than with what I am actually paying (which is what CEC does). I can see the logic of doing that, but it's not clearly stated on their website, and could be quite misleading for anyone not looking too closely.

    Another pitfall of trying to compare prices & predicted savings, just thought I'd mention it.

    EDIT: After posting above, I've just seen Andrewzy's post:
    I've just been attempting to switch my elderly parents-in-law onto another supplier via the Cheap Energy Club.

    The club comparison page suggested that they could save over £300 a year. When I went to the Tonik website they quoted a saving of £50.00 a year based on the same data.

    I'd be interested to know if anyone else has come across similar problems with the Cheap Energy Club estimates.
    Originally posted by Andrewzy
    Might be the same reason ?
    Last edited by ColinB; 14-02-2018 at 11:23 AM. Reason: More info added
    • Hengus
    • By Hengus 14th Feb 18, 11:24 AM
    • 5,726 Posts
    • 3,511 Thanks
    Hengus
    My fixed tariff with Flow ends in May, so I used the Cheap Energy Club (CEC) to survey the market. Tonik came up as a possibility. Went to their website and got a quote from them. To my surprise they predicted annual savings over twice what CEC predicted (£244 vs £112). My manual estimates were roughly in agreement with the CEC figure. So I used chat to ask why and didn't get a clear reply. The best they could offer was that their quote system might (chat agent wasn't sure) be comparing their cost with what I would be paying when my fix ends (even though that's still several months away), rather than with what I am actually paying (which is what CEC does). I can see the logic of doing that, but it's not clearly stated on their website, and could be quite misleading for anyone not looking too closely.

    Another pitfall of trying to compare prices & predicted savings, just thought I'd mention it.

    After posting above, I've just seen Andrewzy's post:


    Might be the same reason ?
    Originally posted by ColinB
    i think that i can say with a high degree of certainty that the savings are inaccurate due to Ofgem's inflated cost methodology and the fact that PCWs, such as MSE CEC, now include cash back in the annual cost quote ( where it applies). Clearly, this does not apply to the cost shown on a supplier's website although some suppliers will mention a credit if a referral link is used.

    The inflated cost methodology is based on 'x' months left on present fixed tariff +_ '12-X' months on SVT. Savings = Inflated cost - latest tariff. It follows that you can pay more AND save.
    • Rod H
    • By Rod H 14th Feb 18, 5:34 PM
    • 1 Posts
    • 0 Thanks
    Rod H
    Thank you for correcting the calculations & recomendations, The comparison site underestimated the savings of using Tonik. I was suprised it had fallen from top of league to way down your recommendations.

    Your Energy Saving Club was showing Tonik as ~21st in your list of recommendations for my usage and location earlier this week. There was an error in your calculations - the £40 discount for dual fuel was not included, therefore savings were £40 down.

    Consequently, I calculated the actual savings and can confirm that the revised recommendations as of 2nd Feb 2017 are now reflect the actual savings.
    • Dave-M
    • By Dave-M 20th Feb 18, 11:53 AM
    • 1 Posts
    • 0 Thanks
    Dave-M
    Warning - All is not as it seems
    I have just transferred to Tonik on what I believed was a 12 month contract, but now find the contract started on the date I signed up, not on the date the supply started. Price comparison sites including Which? indicate that the Tonik contract starts on the supply date, however Tonik disagree and will not amend the date.
    • Hengus
    • By Hengus 20th Feb 18, 12:48 PM
    • 5,726 Posts
    • 3,511 Thanks
    Hengus
    Warning - All is not as it seems
    I have just transferred to Tonik on what I believed was a 12 month contract, but now find the contract started on the date I signed up, not on the date the supply started. Price comparison sites including Which? indicate that the Tonik contract starts on the supply date, however Tonik disagree and will not amend the date.
    Originally posted by Dave-M
    This has been discussed before. Your contract began on the day that the supplier accepted your application to switch. As the actual transfer can take anything from 17 to 35 days, it follows that the fixed term period can be less. Suppliers normally make it clear in the Welcome Letter if the fixed term period of 1 year starts on the day of the actual transfer of supply or not. PCWs need to take this up with the supplier.
    • BuffalloBill
    • By BuffalloBill 24th Feb 18, 5:14 PM
    • 4 Posts
    • 1 Thanks
    BuffalloBill
    Moved from Scottishpwer to Tonik very smoothly
    Scottishpower fix was coming to an end and all their tariffs were a lot more than the fix I was on. Tonik was rare in that it was cheaper than what it was on. The switch happened when they said it would, they took money from direct debit when they said they would. I phoned customer service to ask a question- they answered phone fairly quickly and were positive in their response. They have brought newer tariffs out since I switched but they appear to be tha same which I donít understand. On v7 you can move att any time with no penalty but it is fixed for 12 months if you donít switch. Monthly charge is one twelfth of annual estimate which will be reviewed after 6 months. There doesnít appear to be an app though there is an easy to use online account . The smart meter I had installed with scottishpower is now only useful for getting meter readings down without looking at the meter ( but when they all get upgraded in time that should get fixed ).

    They do a £20 amazon voucher to new joiners who are referred.
    • wizzywilc
    • By wizzywilc 6th Mar 18, 9:42 AM
    • 8 Posts
    • 23 Thanks
    wizzywilc
    Switching problems and the Data Collector.
    Decided to switch from Octopus to Tonik in December. All seemed very smooth "we deal with everything for you". Submitted opening readings as requested early in January. Later in January was surprised to get a request for meter readings from Octopus. Raised this with Tonik who told me "when we receive opening meter readings from our Members we are required to submit these to an independent 3rd party known as the Data Collector. The Data Collector holds all the historical consumption information for your property and is required to validate the readings that we provide. Their role is to avoid mis-entry of readings among other things.
    They will either validate the readings or provide both ourselves and your old supplier with an alternative set of readings to use. .. The process does take up to 30 days."
    I'd never heard of this, and was annoyed to then get a Tonik bill based on Octopuse's estimated closing reading, which was of course higher than my actual reading. They told me that they had raised a dispute with the Data Collector and not to worry. Nothing heard since.

    Anyone else come across this?
    • Hengus
    • By Hengus 6th Mar 18, 10:12 AM
    • 5,726 Posts
    • 3,511 Thanks
    Hengus
    Decided to switch from Octopus to Tonik in December. All seemed very smooth "we deal with everything for you". Submitted opening readings as requested early in January. Later in January was surprised to get a request for meter readings from Octopus. Raised this with Tonik who told me "when we receive opening meter readings from our Members we are required to submit these to an independent 3rd party known as the Data Collector. The Data Collector holds all the historical consumption information for your property and is required to validate the readings that we provide. Their role is to avoid mis-entry of readings among other things.
    They will either validate the readings or provide both ourselves and your old supplier with an alternative set of readings to use. .. The process does take up to 30 days."
    I'd never heard of this, and was annoyed to then get a Tonik bill based on Octopuse's estimated closing reading, which was of course higher than my actual reading. They told me that they had raised a dispute with the Data Collector and not to worry. Nothing heard since.

    Anyone else come across this?
    Originally posted by wizzywilc
    Hi - welcome to the forum. Under the terms of their Supply Licences, all suppliers are required to manage the transfer processes associated when taking on a new customer. Tonik is correct that all matter readings requested on switch are verified by the Data Collectors. Do they trust me? The simple is that they don't trust consumers. Many people misread dial meters; many people cannot be bothered to submit a meter reading, and some lie because they think that they can save a few £s by doing so. The validated meter readings are used to open and close your accounts. If an estimated reading is higher than the actual meter reading then you will only pay the standing charge until the estimated meter reading is reached. In truth, the difference in cost is usually pence.

    There are limits of error between the meter reading that you provided and any estimate that has been used. If there is a large discrepancy, then an Agreed Readings Dispute can be raised which in true energy industry style can take up to 12 weeks to resolve. Simple errors are usually resolved with a phone call between the two suppliers.
    • Wel
    • By Wel 14th Mar 18, 7:56 PM
    • 2 Posts
    • 0 Thanks
    Wel
    If you are after a quick pain free switch, I do not recommend Tonik. Took me two attempts and 4 months to switch. Their admin skills are not up to date. When contacted by email response time is pretty quick but not very helpful since there doesn't seem to be any communication between departments. Hope they will improve because I believe going Green is important and supporting small companies too.
    • grumpycrab
    • By grumpycrab 14th Mar 18, 9:43 PM
    • 3,517 Posts
    • 1,587 Thanks
    grumpycrab
    If you are after a quick pain free switch, I do not recommend Tonik. Took me two attempts and 4 months to switch. Their admin skills are not up to date. When contacted by email response time is pretty quick but not very helpful since there doesn't seem to be any communication between departments. Hope they will improve because I believe going Green is important and supporting small companies too.
    Originally posted by Wel
    Similar story here. The web interface is poor; Iresa's had more information e.g. reading history (Tonik just have the last reading); they don't send emails with a record of meter readings that you've just read; BUT they do respond to chats. So give them a chance. Separate departments? I don't think these small companies work like that. They're probably clustered around one big desk with a load of laptops, wearing headsets - and the're all multi-talented.
    PS. but none of them seem to have a clue about how gas readings are validated and how long it should take. "it'll be on the web-portal in 24hours" Oh no it won't -and wasn't. Isn't upto 6 days for validating gas readings?

    PPS. Had a struggle to convince Tonik that my gas reading at switchover was WAY too low. And the reason my updated readings since then had been ignored was because "the system wouldn't accept them because they were too high".
    Anyway, after a little SHOUTING via their Chat system, they accepted my current reading immediately and issued a revised statement. If they can enter a reading immediately like this, where does the validations authority come into play?
    Last edited by grumpycrab; 16-03-2018 at 11:03 AM.
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • Blackdog
    • By Blackdog 28th Apr 18, 9:29 AM
    • 442 Posts
    • 303 Thanks
    Blackdog
    I switched to Tonik mid February and everything has gone smoothly so far. They have responded quickly to emails but not had cause to call them at all. The £20 referral fee is a bonus!
    • Neri
    • By Neri 28th Apr 18, 2:31 PM
    • 5 Posts
    • 0 Thanks
    Neri
    Very unintelligent site. Got a quote, asked for DD than got email confirmation for DD without welcoming pack and what I have signed ie got a quote for. No registration option, just log in! Saturday no telephone contact. Bad start.
    • PositiveBalance
    • By PositiveBalance 29th Apr 18, 3:52 PM
    • 710 Posts
    • 3,628 Thanks
    PositiveBalance
    I switched to Tonik a year ago using MSE Cheap Energy Club and I've got to say, I'm very impressed: the transition was seemless, they send me emails every month asking me to provide a meter reading which means that I remember to send them meter readings to help keep on top of my bills.

    The few times I've contacted them with queries, their response has been prompt, accurate and friendly.

    I've had an absolute NIGHTMARE with E.on and NPower prior to this, so I am beyond delighted that there are still some energy companies out there still worth dealing with. (I can see that others haven't had such a good experience on this thread, though, so I hope they manage to help the other people and be as good with them as they have been with me.)

    I'm so happy with them I'm signing up for a new 12 month deal with them now my first deal has come to an end.
    Original debt to source: £11,640.02; debt repaid: £6201.01 (53%); remaining debt: £5439.01
    0% CC balance: £4999.67 now £3997.54
    Emergency Fund (#187): £0/£1000
    Terrimundi: £30.00ish
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