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  • FIRST POST
    • CharlieBarlie
    • By CharlieBarlie 18th Jan 17, 8:37 PM
    • 97Posts
    • 1,119Thanks
    CharlieBarlie
    Currys - terrible customer service!
    • #1
    • 18th Jan 17, 8:37 PM
    Currys - terrible customer service! 18th Jan 17 at 8:37 PM
    I thought I'd share my frustrations following a purchase from Curry's. Here is the letter I penned to their customer services team this evening...

    Good evening,

    I am writing to you following the purchase of a fridge freezer (order number XXXXXXX and delivery reference XXXXXXX) from yourselves on 3rd January. At the time the product was not in stock, however within a week we received a message to inform us that the product was due to be delivered at the weekend.

    When the product arrived with your delivery drivers, it was not delivered as the product was very badly damaged. They said that they would take it away and replace it the next day with an undamaged product.

    The next day when the product was meant to be delivered, we waited in all day, only for the delivery drivers not to turn up at all. When we contacted customer services to enquire about the whereabouts of the product, we were informed (after an hour on the phone!) that they had "forgotten to load it onto the lorry". This in itself is very negligent behaviour.

    Delivery was re-arranged for today (18th January) and we received a text message to say when the delivery would be expected. However YET AGAIN the delivery just failed to turn up, despite waiting in all day for it AND furthermore, taking a day's holiday from work in order to be at home to receive the delivery. This is absolutely unacceptable service.

    We then went into our local store to try and resolve the issue (Bromborough) and spoke with the store manager who was absolutely appalled at the treatment and customer service we had received and advised us to write an e-mail to yourselves to understand how we can resolve the issue and have the fridge freezer which was now ordered over two weeks ago delivered.

    As I'm sure you can imagine we're very disappointed and disgusted with the lack of customer service and being lied to repeatedly by your company regarding the delivery of a product. Curry's was a company we felt we could trust, but now I would seriously question whether or not to order from you in future.

    I look forward to hearing from you.


    Just wanted to warn other users about their antics. I've always ordered from ao.com recently and had nothing but brilliant customer service but on this occasion they didn't stock the model we needed so we went to Curry's instead - won't be doing that again in a hurry!
    January wins: Spontex cleaning kit
Page 1
    • bloss0m
    • By bloss0m 18th Jan 17, 8:44 PM
    • 964 Posts
    • 1,109 Thanks
    bloss0m
    • #2
    • 18th Jan 17, 8:44 PM
    • #2
    • 18th Jan 17, 8:44 PM
    I wouldn't waste your time with currys they dont deserve your custom. Its bad enough every time I been in there its the hard sell on insurance or other products like mouse for a new laptop, anti virus

    Order from AO.com they rarely let people down only thing is they again try to sell you next day insurance but I block there number

    I only use Currys as a last resort or for smaller items like Roku stick, kettle even then they try it on
    • suki1964
    • By suki1964 18th Jan 17, 8:50 PM
    • 10,856 Posts
    • 28,867 Thanks
    suki1964
    • #3
    • 18th Jan 17, 8:50 PM
    • #3
    • 18th Jan 17, 8:50 PM
    I stopped shopping in currys 8 years ago and refuse point blank to buy anything from them or PC world ever again

    Can't say I've ever needed them. Our independent shops know what customer service means and bend over backwards for their customers, as well as being either cheaper or price match
    if you lend someone £20 and never see that person again, it was probably worth it
    • DoaM
    • By DoaM 19th Jan 17, 8:46 AM
    • 4,258 Posts
    • 4,303 Thanks
    DoaM
    • #4
    • 19th Jan 17, 8:46 AM
    • #4
    • 19th Jan 17, 8:46 AM
    Failed Delivery? Fight Back! 'If I waste a day, you'll pay'
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • cash1948
    • By cash1948 14th Mar 17, 9:14 PM
    • 35 Posts
    • 57 Thanks
    cash1948
    • #5
    • 14th Mar 17, 9:14 PM
    Deceit and lies
    • #5
    • 14th Mar 17, 9:14 PM
    I'll not shop at Currys again - awful sales and customer service. Went to buy a fridge/freezer > £1000. In shop said next day delivery - deceit. Went on web site - next day delivery - deceit, phoned sales and asked 3 times you sure it will be delivered tomorrow and 3 times told yes. This was last Tuesday - when I got the order acknowledgement delivery was for Saturday. I phoned sales > delivery > customer services and told regardless Saturday was earliest I could get it. As I was very insistent they did give me £115 (10%) goodwill gesture.
    Noticed 5 days later they were offering £100 off - emailed cust service and asked for price match - got a message on answerphone that couldn't have it at same time as Samsung was offering £100 cashback. I've followed it up with another email saying the Samsung offer is separate to their offer and they should pay. I'll wait and see if I get any response. Will be taking it up with their head office but in the meantime after their deceit, lies and terrible customer service I'll not be shopping with them again.
    • pendragon_arther
    • By pendragon_arther 15th Mar 17, 8:22 AM
    • 1,212 Posts
    • 1,345 Thanks
    pendragon_arther
    • #6
    • 15th Mar 17, 8:22 AM
    • #6
    • 15th Mar 17, 8:22 AM
    They are well renowned for bad customer service. Even their own forums are inundated with complaints.
    “Learn from the mistakes of others. You can never live long enough to make them all yourself.”
    !!!8213; Groucho Marx
    • Mr.Generous
    • By Mr.Generous 15th Mar 17, 8:29 AM
    • 1,761 Posts
    • 2,654 Thanks
    Mr.Generous
    • #7
    • 15th Mar 17, 8:29 AM
    • #7
    • 15th Mar 17, 8:29 AM
    I love the way the staff are absolutely pressured into offering insurance so when you buy something like a £10 kettle for work they try and sell you an extended guarantee. After a laptop issue years ago I avoid them for anything costing more than about £50, the service is none existent.
    • hollydays
    • By hollydays 15th Mar 17, 8:48 AM
    • 15,939 Posts
    • 11,962 Thanks
    hollydays
    • #8
    • 15th Mar 17, 8:48 AM
    • #8
    • 15th Mar 17, 8:48 AM
    I love the way the staff are absolutely pressured into offering insurance so when you buy something like a £10 kettle for work they try and sell you an extended guarantee. After a laptop issue years ago I avoid them for anything costing more than about £50, the service is none existent.
    Originally posted by Mr.Generous
    My young son was once pressured. I went back in with him to cancel. They actually ' had' to call the Manager to quiz him ( pressurise) as to why he was cancelling.Cheek..
    Last edited by hollydays; 15-03-2017 at 8:57 AM.
    • Mr Malin
    • By Mr Malin 25th Apr 17, 3:48 PM
    • 1 Posts
    • 1 Thanks
    Mr Malin
    • #9
    • 25th Apr 17, 3:48 PM
    • #9
    • 25th Apr 17, 3:48 PM
    I tried to buy a high-end washing machine from Currys PC World recently and made all my payments etc. through a combination of their web-site and call-centre. Once the deal was done I went to the trouble of unhooking my broken washing machine and dragging out of the laundry room for recycling.
    Then at the last minute I receive email from Currys PC World telling me that the order has been cancelled. NO explanation at all! I call them up and talk to their customer service people. They tell me that I have some sort of security issue. Of course, I have no idea what this means since I am someone with faultless credit, no criminal record as well as being a long-standing customer of Currys PC World. I go up 2 levels of management asking why I am a security threat and they all tell me that Currys PC World will not give any reason.

    Their telephone staff were rude, impatient and obstinate. I have looked at the organisation!!!8217;s finances and share price (parent company: Dixons) - it is doing very poorly as of April 2017. I am not surprised by this with such poor administration, inadequate due diligence and pathetic customer service. My recommendation is to avoid doing business with this organisation altogether. In the end, I got a much better deal anyway at ARGOS:-)
    • macman
    • By macman 26th Apr 17, 12:59 AM
    • 41,790 Posts
    • 17,312 Thanks
    macman
    I'll not shop at Currys again - awful sales and customer service. Went to buy a fridge/freezer > £1000. In shop said next day delivery - deceit. Went on web site - next day delivery - deceit, phoned sales and asked 3 times you sure it will be delivered tomorrow and 3 times told yes. This was last Tuesday - when I got the order acknowledgement delivery was for Saturday. I phoned sales > delivery > customer services and told regardless Saturday was earliest I could get it. As I was very insistent they did give me £115 (10%) goodwill gesture.
    Noticed 5 days later they were offering £100 off - emailed cust service and asked for price match - got a message on answerphone that couldn't have it at same time as Samsung was offering £100 cashback. I've followed it up with another email saying the Samsung offer is separate to their offer and they should pay. I'll wait and see if I get any response. Will be taking it up with their head office but in the meantime after their deceit, lies and terrible customer service I'll not be shopping with them again.
    Originally posted by cash1948
    Their 'Price Promise' means that they will price match to the competition, at time of purchase, or up to 7 days afterwards. It does not offer to refund the difference if their own price drops after purchase. AFAIK, only John Lewis does that.
    Their reputation as the UK's worst retailer remains undiminished though. You did well to get a 10% discount.
    No free lunch, and no free laptop
    • KILL BILL
    • By KILL BILL 13th May 17, 6:55 PM
    • 2,087 Posts
    • 1,285 Thanks
    KILL BILL
    i ordered and click and collect item and was advised by email that the item was in stick and available for immediate collection.

    I left it for 2 hours to give them time to pick the stock out and hold it for me only to get to the store and found out that they hadnt even bothered to check any of the orders that they had received during the proceeding 2 hours.

    i only ordered fro them as argos dont have that particular item in sock ever
    • martinox
    • By martinox 1st Mar 18, 1:01 PM
    • 2 Posts
    • 0 Thanks
    martinox
    More problems with Curry's
    I ordered a fridge freezer and arranged delivery today and took day off work. Delivery due between 7 a.m. and 10 p.m. At about 12 noon I had an email confirming delivery today but giving a link to knowhow to check. I clicked on that and it said delivery was due 6 March. I phoned on the number given and eventually managed to speak to someone. They said there had been problems processing the order and would not now deliver until 6th March. I asked why I was not informed. They said they did not know. Just not good enough. Over the years I have bought washing machines, tumble driers and fridges through them. Never again! Such poor service.
    • Greta Sharbo
    • By Greta Sharbo 1st Mar 18, 5:26 PM
    • 177 Posts
    • 195 Thanks
    Greta Sharbo
    Quite a lot of the country is under quite a lot if snow at the moment which may affect deliveries and service.

    (Although I do agree that Curry's are generally very poor).
    • mackemdave
    • By mackemdave 5th Mar 18, 2:19 PM
    • 752 Posts
    • 905 Thanks
    mackemdave
    I got a Freesat recorder from Currys a few weeks ago.Took it home opened the box and there was a checklist of items that should be the box....I was missing two cables..I inspected further and the top of the box was covered in scratches...BIG SCRATCHES...the remote control already had the batteries installed so I knew it had been used.
    I took it back told them....The initial response felt that I had swapped over the devices as he checked the serial no on the box with the one on the box.
    They didn't have a replacement black box,said they could order me one in but that would have meant me visiting the store for a third time...They had a white one in stock which was £10 more but wanted me to pay the £10...
    Like others I wont ever set foot on Currys again
    • Arthurian
    • By Arthurian 9th Mar 18, 1:36 PM
    • 643 Posts
    • 580 Thanks
    Arthurian
    The staff at our local Curry's seem to be training for the next Olympics. If they spot a customer in need of advice, they speed walk towards the back of the store, deliberately looking in any direction except towards the customer.
    • grunnie
    • By grunnie 9th Mar 18, 2:51 PM
    • 1,617 Posts
    • 9,290 Thanks
    grunnie
    I bought a computer from Curry's last Monday. Now being a little old lady they obviously thought they could con me. The box had been opened they said. I said is it a return - o no they said. Had to return it the next day as the MacAfee 30 day trial had ended and it kept asking for a password and giving me hints and as I hadn't put in a password it was obviously a returned item. Very difficult to get a full refund just got the hard sell to choose another.
    Wont be shopping there again.
    • AndyPix
    • By AndyPix 9th Mar 18, 3:05 PM
    • 3,397 Posts
    • 2,573 Thanks
    AndyPix
    ^^ Jesus - do the depths they stoop to know no bounds ..?!!
    Running with scissors since 1978
    • shylockinadress
    • By shylockinadress 29th Mar 18, 12:03 PM
    • 12 Posts
    • 5 Thanks
    shylockinadress
    Currys- Beyond Awful
    Bought a fridge 3 days before Christmas. By March the interior light had failed. Despite spending approx £10.00 on replacement bulbs I have found they are impossible to fit. A very small headed contortionist is required to get inside the fridge to work on the rear facing bulb compartment.

    I've tried their 2 help 'phone lines. The first put me straight through to a repair option which as the bulbs aren't covered by the warranty is no help at all!

    I'm now trying resolver and hope that produces some result. Perhaps Currys might consider supplying a torch with each fridge?
    Ideally I'd like my money back and go somewhere reputable- I can but hope!
    • pmduk
    • By pmduk 29th Mar 18, 1:13 PM
    • 8,286 Posts
    • 6,106 Thanks
    pmduk
    The staff at our local Curry's seem to be training for the next Olympics. If they spot a customer in need of advice, they speed walk towards the back of the store, deliberately looking in any direction except towards the customer.
    Originally posted by Arthurian
    It saves the customer from their hard sell and poor product knowledge.
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