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    • HillyBilly00
    • By HillyBilly00 29th Nov 16, 5:52 PM
    • 5Posts
    • 0Thanks
    Safestyle UK - Bad experiences?
    • #1
    • 29th Nov 16, 5:52 PM
    Safestyle UK - Bad experiences? 29th Nov 16 at 5:52 PM
    Hi everyone
    I just wondered if anyone else had had a bad experience with Safestyle UK and what action they took?
    This one concerns my Mum but sadly nothing I can do legally

    She lives on her own and said she was getting calls from Safestyle UK to try and sell her windows. I told her to tell them to go away and assumed all was good until my brother went to visit her and told me Safestyle UK had done most of the windows and back door.

    The reason we were angry is because their sales guy properly turned her over
    1. The backdoor alone cost £2300 and a £75 survey fee. I had French doors done for £1K so I know this is a rip off cost. Survey fee?
    2. The fitter did such a bad job of fitting the door that it didn't lock but persuaded my Mum that this was 'usual for new doors'. My brother has since sorted this with Safestyle
    3. There was nothing wrong with her old door but the salesman told her that 'doors needed to be replaced after 8 years'

    Yes she has been gullible, turned over by their salesman etc and I've contacted Safestyle twice myself about it and heard nothing back so far

    Just wondered if anyone else had a similar experience. My Mum of course is now completely skint, all life savings gone but i bet their Sale guy still keeps calling her

    Thank you
Page 1
    • Sleazy
    • By Sleazy 29th Nov 16, 6:00 PM
    • 15,332 Posts
    • 31,735 Thanks
    • #2
    • 29th Nov 16, 6:00 PM
    • #2
    • 29th Nov 16, 6:00 PM
    I'd never use them on the basis that a few years ago in a previous house I asked them round for a quote. They didn't turn up, and when I asked them why it was "because I had indicated I wouldn't be signing on the night but would discuss with Mrs. Sleazy".

    I made another appointment and .... they didn't turn up again, so business went elsewhere.
    Weekly Distance Walked 22 km / Total For Year 344 km
    Anything posted here falls under The Official Secret Eater's Act
    • HillyBilly00
    • By HillyBilly00 29th Nov 16, 6:06 PM
    • 5 Posts
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    • #3
    • 29th Nov 16, 6:06 PM
    • #3
    • 29th Nov 16, 6:06 PM
    Oh gees! That's rubbish!

    My Mum seems to have had the opposite problem and can't keep their Sales Guy away!

    Might be because she is an elderly lady with early signs of dementia, I don't know
    • Silvertabby
    • By Silvertabby 29th Nov 16, 6:08 PM
    • 3,883 Posts
    • 5,873 Thanks
    • #4
    • 29th Nov 16, 6:08 PM
    • #4
    • 29th Nov 16, 6:08 PM
    We had all of our windows and doors replaced about 6 years ago by a local well-regarded firm. No survey needed, doors were £600 each and windows also averaged out at £600 each. Didn't contact Safestyle for an estimate as their VERY irritating tv advert alone was enough to put us off!

    £2300 for a back door! I'd be on to Trading Standards first thing tomorrow morning.
    • HillyBilly00
    • By HillyBilly00 29th Nov 16, 6:14 PM
    • 5 Posts
    • 0 Thanks
    • #5
    • 29th Nov 16, 6:14 PM
    • #5
    • 29th Nov 16, 6:14 PM
    Thank you. I have given them a chance to respond but nothing so far. I wanted to know what was so special about the door
    • Cyclamen
    • By Cyclamen 29th Nov 16, 6:33 PM
    • 455 Posts
    • 455 Thanks
    • #6
    • 29th Nov 16, 6:33 PM
    • #6
    • 29th Nov 16, 6:33 PM
    I had them out for a quote and couldn'ts top them calling for almost two years afterwards.

    Before giving them my address and phone number they promised they would contact me once with a written quote and not keep hassling me.. yes i took them at their word, foolish of me.

    The salesman was very pushy; at the time I lived alone in an obviously adapted bungalow and have lots of clues that i'm 'quite poorly' and vulnerable. I asked him to leave after he'd measured up as agreed and he wouldn't go until he'd finished his pitch. He kept asking me to sign things and was standing over me. Mobility prevented me standing also.

    The phone calls kept coming almost every week and despite asking, insisting and telling them another company had done the work they kept ringing.

    It took my partner who was not on the scene at the start and had since moved in to phone the area manager and then head office and get very insistent on the phone before they stopped calling.

    I am not a push over, I can usually stand my ground but they were incredibly persistent and I can see why someone would sign just to get them to leave.

    We have slowly been doing our other windows and I have kept to local companies since as they feel safer and as they advertise no hassle quotes etc.
    • HillyBilly00
    • By HillyBilly00 29th Nov 16, 6:38 PM
    • 5 Posts
    • 0 Thanks
    • #7
    • 29th Nov 16, 6:38 PM
    • #7
    • 29th Nov 16, 6:38 PM
    Thanks for sharing your experience. My Mum has got the pushy treatment. I've asked them to stop bugging her now they've mugged her but I doubt they will listen
    • Intenso
    • By Intenso 29th Nov 16, 6:47 PM
    • 106 Posts
    • 17 Thanks
    • #8
    • 29th Nov 16, 6:47 PM
    • #8
    • 29th Nov 16, 6:47 PM
    My Mum passed away in May and left me the house.

    Windows fitted by Safestyle are all ill fitted bar the large patio doors. One of the windows really needs to have the frame reset its so bad.

    I could never recommend them to anyone.
    • HillyBilly00
    • By HillyBilly00 29th Nov 16, 7:14 PM
    • 5 Posts
    • 0 Thanks
    • #9
    • 29th Nov 16, 7:14 PM
    • #9
    • 29th Nov 16, 7:14 PM
    Sorry to hear about your Mum.

    Flip, you had a bad fit as well then from them
    • Chanes
    • By Chanes 29th Nov 16, 7:48 PM
    • 844 Posts
    • 524 Thanks
    I tell my Mother anyone who wants to sell anything must talk to me because I have power of attorney. She doesn't have a problem with sales people.
    • TheCyclingProgrammer
    • By TheCyclingProgrammer 29th Nov 16, 7:51 PM
    • 3,395 Posts
    • 2,005 Thanks
    Also took me over 6 months to get them to stop calling after we made the mistake of inviting them over. Sales pitch was aggressive, with all the usual tactics. Ridiculous opening price, calls to the manager, we can use you in our advertising etc. Don't touch with a barge pole.
    • Kiran
    • By Kiran 30th Nov 16, 7:23 AM
    • 1,239 Posts
    • 553 Thanks
    Sadly all the big national companies have this reputation, largely due to the fact that the sales people move from company to company and the sales tactics don't change.
    Some people don't exaggerate........... They just remember big!
    • damos1
    • By damos1 23rd Jun 18, 1:31 AM
    • 60 Posts
    • 28 Thanks
    Very poor fitting
    This is an email I drafted to safestyle I cannot send it to them direct as they have blocked me remember however itís not slander if itís true

    Cant believe that after giving you several thousand pounds for what would be expected to be the best of quality doors and windows fitted your fitters smashed both the front and back doorsteps to our house!

    Your main inspector seen what had happened, arranged to fill them with cement twice both of which times they fell back out within a few months was promised it would be sorted if it didn't fix it then you refused to admit it was you!

    Now after time both door handles have failed (drooping) several of the window handles have failed (lost fragments of metal) bought some things to replace them and have found most of the windows fittings don't even line up! These are the fittings that are screwed in place so not a case of sliding over time they have been fitted by you this way!

    Also even found the locks on the doors are far too big for what should have been fitted with several mm sticking out from the locks on both internal and external sides some new high security handles and the locks were that long I'v had to turn them around to fit within the security handles!

    May as well of gone to the local window fitters as they was much cheaper... I can write this review wherever I like as it's not slander with it being true!

    Definitely looks like you used overflow contractors when you fitted our doors and windows overly highlighted by the fact it was a normal white van! We paid for you to fit them not some local contractor with your product.

    Take some responsibility instead of trying to shift the blame and trying to brandish us the customers liars.

    As for us having to pay someone to do a survey to date check the damage do you really feel we should have to be the ones paying to do this?

    You messed the installation up and promised to rectify the issues and have now refused to admit it was you though I have now found clear errors on your contractors part these windows and doors were not cheap costing several thousand pounds but you messed up the installation broke both the front and rear doorsteps and are now refusing to admit that you did it even though your main inspectors said it would be rectified not very trustworthy at all very disappointed for the amount that we paid!!!
    • dunroving
    • By dunroving 23rd Jun 18, 7:15 AM
    • 1,433 Posts
    • 1,024 Thanks
    My new next door neighbour has been showing me the grief caused by this company, in terms of shoddy workmanship.

    The simplest example is his hallway window, which was being replaced for the THIRD time because of cracks appearing (or already existing on delivery). On Wednesday, we stood there chatting and I walked away and left the house while the window fitter was still fitting the replacement pane.

    The next day he called me over again. "Look at this", he said.

    There was a scratch running all the way across the window, about 3 inches from the top of the pane.

    Also, about halfway down was what I'd describe as a scuff, or could have been a smudge, inside the pane.

    That's just one of several faulty windows he showed me. My neighbours are in their 70s, so I wonder if this company preys on the old.
    (Nearly) dunroving
    • Lincoln Imp
    • By Lincoln Imp 23rd Jun 18, 7:54 AM
    • 2,412 Posts
    • 4,177 Thanks
    Lincoln Imp
    Would never ever use them
    Had them round for a quote on windows and i said to the salesman the minute he got in the door i don`t want you to tell me a price then knock it down as i was limited for time and about to go to work and could he give me the best possible price right from the off ..He said fine yes can do

    Anyway 30 mins in he came up with a price of something like 4k ,I said no mate far too much then he knocked 1k off straight away so i said to him what did i tell you right at the start !!! so i kicked him out the house no sale

    Then for the following week had god knows how many phone calls off them which ended in the salesman telling me to f**k off and stop wasting his time ..Nice of him
    Have a nice day
    • mmgl100
    • By mmgl100 10th Jul 18, 2:17 PM
    • 1 Posts
    • 0 Thanks
    I had all the windows and doors to my house replaced by Safestyle three years ago. It was the worstpossible decision. I have had repeated problems, doors and windows that don't open or shut, repeated repairs necessary, bad service, problems never fixed. Don't touch these people with a barge pole. I wish I'd never used them and I'm thinking of taking them to court.
    • Sabirhamza
    • By Sabirhamza 6th Dec 18, 12:31 PM
    • 1 Posts
    • 0 Thanks
    Same here
    Don’t buy from them it’s the worst company ever after they done mine water coming in all over when u called them they said u have to wait till Xmas really bad costumer service
    Plz avoid them
    • PAUL C
    • By PAUL C 15th Dec 18, 5:46 PM
    • 30 Posts
    • 5 Thanks
    PAUL C
    Had Door and windows fitted a year ago real terrible fitting they came back twice to remedy work. causing more damage one window isnt even correct, contacted CEO he promised it would get sorted after a month no contact from them so I actioned a charge back through visa.
    Now after some months they are trying to recover money so I am stuck really as what to do I have written an email saying they can attempt to rectify faults and that i had paid but I won a charge back claim. Still waiting response from them all hassle and stress thats not needed not really sure what to do to be honest.
    • chris4542
    • By chris4542 11th Jan 19, 1:52 PM
    • 1 Posts
    • 0 Thanks
    safestyle uk - bad experiences
    Safestyle UK as any doorstop manipulator is the bane of the vulnerable.
    Very harrassed, dealt with three in 1/2 hr.
    Last two refused to leave when asked.
    Instead they just took an intimidating stance repeatedly demanding to know who the home owner was (none of their business). Then had the nerve to tell me how to behave on my own doorstep and that I should be telling them that information.
    Very antagonistic with zero respect. Discompassionate control freaks after one thing (£s).
    Safestyle UKs customer charter appears as a list of lies.
    They won't take any complaint over the phone at Blackburn or Bradford.
    Blackburn (after trying to bully me into silence and slamming the phone down) gave a complaints number of 08000730101 ... which is actually an entertainment line called kuma or something.
    The fact that its impossible to complain by phone to Safestyle UK say it all.
    These people prey on the vulnerable as they know full well.
    My advice is have nothing to do with them or their manipulative sociopathic scripts
    Last edited by chris4542; 11-01-2019 at 1:55 PM.
    • JimmyChanga
    • By JimmyChanga 11th Jan 19, 10:01 PM
    • 94 Posts
    • 56 Thanks
    Safestyle, like many of the national companies that advertise big, are hard sell merchants. Salesmen on massive mark ups and trained to be pitbulls. Always steer clear.

    I remember one guy on a forum said he was a contract installer for them and he and his mate installed many of the windows with just expanding foam!
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