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  • FIRST POST
    • dknnins
    • By dknnins 10th Nov 16, 12:34 PM
    • 13Posts
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    dknnins
    0 WOW
    Teletext Holidays (also known as “Truly Travel Ltd”) - Do Not Use them
    • #1
    • 10th Nov 16, 12:34 PM
    0 WOW
    Teletext Holidays (also known as “Truly Travel Ltd”) - Do Not Use them 10th Nov 16 at 12:34 PM
    Travel date: September 2016
    The Hotel Esplendid in Blanes, Costa Brava, Spain is the worse hotel I have ever stayed at. Please read this report carefully and do not get caught out as we did.
    Terrible food. Breakfast was practically non existent and of dreadful quality. Dinner was almost the same but not entirely dissimilar. All the food was stodgy. How they can even imagine "humans" would want to eat this way beats me. The quality of the room was NOT to standard.
    We went Half Board through Teletext Holidays (also known as “Truly Travel Ltd”) which was also a mistake as I can only use 2 words to describe them – VERY DODGY! They lied to us about a lot of things. They told us the hotel was one of the best in Blanes (LIE). We booked transfers through them which they booked through a company called “From2”. They told us the transfer time was supposed to be 1 hour, which is acceptable. But after paying for the holiday and receiving my confirmation documentation, it was printed that transfer time was 2 hours – Not acceptable. I questioned this and was told that this was the total transfer time including the return (ANOTHER LIE). The truth is that after flying in and landing at around 23.45pm, we went and found From2 and were then told to hurry through as the coach would be leaving at 00.30am. Beware, it’s an extraordinarily long walk! We got to the coach after walking for what seemed like ages. We got on and then sat there for the next hour whilst the driver waited for another flight to come in. It was totally disorganised. People were getting on the coach. People were getting taken off as was luggage. I just do not know what the hell was going on there. The driver didn’t even speak English so it was pointless asking him what was going on. When the coach finally got going over an hour later, we then faced the 2 hour journey to our hotel as other travellers needed dropping off at their respective hotels on the way.
    We finally arrived at our hotel in the early hours of the morning. Tired and “dirty”. All we wanted to do was have a shower and go to sleep. But after having to pay a “Tourist Tax” which Teletext Holidays also did not tell us about, even after I asked if there was anything else to pay and was told no (YET ANOTHER LIE), nothing could prepare us for the next insult. And by-the-way, I have photographic evidence of everything I’m about to say. Beware, this hotel is publicised as a 3 Star. Believe me, it should be lucky to even receive a 2 Star at best. AND, absolutely not in the condition of the photos you see on-line. These were probably taken when the hotel was new.
    1. There was a horrible smell of damp in the room.
    2. The beds were metal “Camp beds”. Very, very hard horrible mattresses. You cannot sleep in those beds. They are so uncomfortable!
    3. The door to the room was broken. Not secure. I think it may have been “kicked” in at some time in the past. A very cheep repair with filler had been applied. You cannot rest knowing that someone can come into your room at any second. You cannot leave the room knowing that your personal possessions are at risk.
    4. The decorative state of the room, and even the rest of the hotel is awful. In the room there were huge cracks and holes in the walls. The heating radiator was covered with rust. The floor had small holes all over the place. In fact, the whole hotel looks like it’s in a “time warp” back to the 1970’s, which is probably when it was built and has never been updated. The walls are very thin in this hotel which means you can hear everything between rooms. You can also not get away from the noise coming from the hallways due to the doors being rubbish too.
    5. The wardrobes were in a very bad state. Cracks in the backs. Mouldings missing. Unclean.
    6. The balcony had damp, mould and dirt everywhere. There where holes in the side privacy panels.
    7. The bathroom was disgraceful. The bath was rusty and there was mould around the edges. There were rust spots in the base of the bath and there were also minor repairs where there must have been some damage in the past and a cheep repair with filler was applied.
    8. The air conditioning was not working at all. Very bad in the heat of Spain.
    9. BEWARE – You have to pay for everything at this hotel. For example, they publicise that they have Wifi, Room safe, TV, etc. Paying for Wifi access I can understand, but what they don’t tell you is that if you want to use the safe, you have to pay. When looking around the room for the TV remote control, you will not find one. Go to reception to ask about it and you will be asked to pay a rental fee for it. What a joke.

    I immediately telephoned the Teletext Holidays 24 hour helpline which of course is an international call charge from my mobile phone, only to get someone who sounded like I’d got him out of bed. He was of course, no help at all. I tried to tell him everything but all he kept saying was that I needed to call back in the morning. He was like a scratched record!

    We did not sleep a wink that night and were definitely not able to take a shower.

    In the morning I telephoned the Teletext Holidays 24 hour helpline again and explained everything again. Another international telephone call charge. I told the customer service operative that if they wanted us to stay at the hotel, then we had to be given better accommodation or we’d have to be moved to a better hotel. I’ve got to be honest, the lady I spoke with sounded quite understanding and said that someone would get back to me by 11.00am.

    Whilst waiting for the call back I went down to reception and explained the predicament. When I told the young girl behind the desk what room we were in, she had a look of horror on her face. Obviously she knew the kind of room we’d been given!

    At around 10.30 we were moved to what I must admit, was a better room. Not perfect, but none-the-less better. It was cleaner. Still had a couple of cracks in the walls and a minor bit of rust on the edge of the bath. The beds, although of a similar style to the previous room did have a bit better mattresses on them and at least were sleepable.

    11.00am came and went and I got no call back from Teletext Holidays, so I called them again. Another international phone call charge. I spoke to another customer service operative and informed her that we had been moved, and although a better room, we would stay there under certain circumstances. Those being, that, I wanted us to be downgraded from Half Board to room only as I was no way going to eat that disgusting food, and that for the problems of the previous night and room, that I would expect a reimbursement of Ł200. I asked her if she felt I was being unreasonable, to which she replied no. The call was ended by her telling me she would speak to the complaints team and have them call me back.

    The final insult:

    I received a call from a man in the complaints team, and this is what I was told.
    If I wanted to move hotel, I would have to pay to do so.
    My only option was to stay…. AND that all they were prepared to reimburse was Ł20 and that the minimum they could downgrade us to was Bed & Breakfast which is publicised as “Free breakfast” anyway .

    Ł20?????

    For all the trouble they’d put us through and the downgrade, that’s all that was offered?

    Well, I suppose, it just shows what the quality of the food is, if the Half Board package is worth only Ł20.

    So, the question is:
    Would I ever travel with Teletext Holidays (Truly Travel Ltd) again? – NO
    Would I ever go to the Hotel Esplendid again? – Absolutely NO

    I will of course be taking this matter further. But I can only say this. Travel with Teletext Holidays (Truly Travel Ltd) at your own risk. You can see how they have treated us. I would hate to see anyone else having to go through what we have been through. Also, go to Hotel Esplendid at your own risk or if you like that sort of thing.

    Update: Since returning home, I took the matter up with Teletext Holidays (Truly Travel Ltd). Provided them with everything they required for their investigations, including all the photographic evidence. AND, despite making all that effort, you can guess, they’ve washed their hands of it.

    Once again:
    Would I ever travel with Teletext Holidays (Truly Travel Ltd) again? – NO
    Would I ever go to the Hotel Esplendid again? – Absolutely NO
    Last edited by dknnins; 10-11-2016 at 12:38 PM.
Page 2
    • Westin
    • By Westin 14th Nov 16, 1:50 PM
    • 1,333 Posts
    • 991 Thanks
    Westin
    I have a feeling things started off in a bad way by asking for Ł200 back.

    I doubt on a last minute out of season holiday in a 3* hotel in one of the cheaper Spanish Costa's that the hotel is even getting that for the full duration of the AI stay.

    What did you pay pp?
    • leylandsunaddict
    • By leylandsunaddict 14th Nov 16, 2:39 PM
    • 1,559 Posts
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    leylandsunaddict
    You try and "UPGRADE" from B&B to Half Board and see if they'll give it to you for Ł20.
    Even for next September the price of an upgrade from B&B to HB is only €34 (approx Ł29 at current rates) for 2 people for a week in a standard room.
    • dknnins
    • By dknnins 14th Nov 16, 3:31 PM
    • 13 Posts
    • 4 Thanks
    dknnins
    Even for next September the price of an upgrade from B&B to HB is only !!!8364;34 (approx Ł29 at current rates) for 2 people for a week in a standard room.
    Originally posted by leylandsunaddict
    That's incredible. But not surprising with the quality of the food. Prefer to eat out........ Pay more, yes, but at least you'd get good quality food when eating out...........lol.........I'll do that in future

    Having said that, I've seen much better deals for B&B only which puts more money back in the coffers for eating out.

    Food aside, does not account for the dodgy room we were given.

    Serves as an experience though...........Give myself time for research.......Never use bad hotels like this one..............And never travel with dodgy holiday companies like Teletext Holidays again.
    Last edited by dknnins; 14-11-2016 at 3:34 PM. Reason: Addition
  • Teletext
    Hi Dknnis,

    We are really sorry to read your comments and are arranging an urgent call to you from a member of our Customer Relations department.

    Kind Regards

    Teletext Holidays
    Official Company Representative
    I am the official company representative of Teletext. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • dknnins
    • By dknnins 30th Nov 16, 2:24 PM
    • 13 Posts
    • 4 Thanks
    dknnins
    Hi Dknnis,

    We are really sorry to read your comments and are arranging an urgent call to you from a member of our Customer Relations department.

    Kind Regards

    Teletext Holidays
    Originally posted by Teletext
    *** The call did come and was told it will be looked into.
  • Teletext
    Hi Dknnins,

    Glad to hear you have been called.

    Regards

    Teletext Holidays
    Official Company Representative
    I am the official company representative of Teletext. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • Savvic
    • By Savvic 22nd Mar 18, 10:18 AM
    • 1 Posts
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    Savvic
    Complaints
    So Teletext Holidays, where exactly is a customer meant to contact to get a complaint dealt with as I emailed your support team on Monday (no response) and I emailed your Customer Relations team on Tuesday (again no response)?
    • Westin
    • By Westin 22nd Mar 18, 11:00 AM
    • 1,333 Posts
    • 991 Thanks
    Westin
    Savvic - welcome to the forums.

    I think you need to have patience with regard to the response timeframes that holiday companies work to. I am afraid to tell you that most seem to work to a 28 day response time for post departure complaints. Even then that time frame might see an acknowledgement of your complaint rather than a conclusion.
    • martindow
    • By martindow 22nd Mar 18, 11:36 AM
    • 7,546 Posts
    • 4,281 Thanks
    martindow
    It looks like tempting fate to name a hotel Esplendid.
    • dee hill
    • By dee hill 17th May 18, 10:04 PM
    • 1 Posts
    • 0 Thanks
    dee hill
    Here's a quick and simple example of how NEVER to place a booking thro Teletext: in seeking to extend my stay abroad I contacted the ENTITY known as Teletext who,after 30 mins 'live chat' said 'huge chats' so someone would call me back. I gave mobile and hotel no and room. No call that day.
    Got online first thing next day having already ascertained from the airline that there was availability and price of seats; tried to make booking change utilising the 50 euro charge for admin but said that Teletext were the only authorised party as they 'controlled the booking'. I contact Teletext again to be advised they would call me within the hour. Call came but cut off. I went back online. Promised another call but none came. Went back online pm that day promised call within an hour. Waited. No call. Call to hotel came 4 hours later by which time I had already made a new reservation at unnecessary cost directly with airline as NO FAITH in Teletext (or Truly Travel Ltd). This is a firm who likes to take your money but when no real money is made in handling your booking, they drop you despite requirement. I could cope with that IF THEY TOOK THEMSELVES OFF CONTROL of my airline booking. SO FULL SERVICE? NOT ON YOUR LIFE! This is a very poor company whose staff are trained NEVER (I asked 6 times where my online chat agent was writing from - INDIA). I note that one of the key directors of the UK company Truly Travel Ltd has indian nationality. Clearly the company operates from India (customer services/bookings) yet does not comply with UK requirements regarding customer service in controlling a client's reservation with airlines.

    I am going to take them to court as this irregularity needs profiling at a higher level for the nation.
    • koalakoala
    • By koalakoala 18th May 18, 7:55 AM
    • 47 Posts
    • 26 Thanks
    koalakoala
    I think we all know about Teletext............
    • di hard
    • By di hard 20th May 18, 7:13 AM
    • 2 Posts
    • 0 Thanks
    di hard
    My son and his partner booked a holiday from the uk to egypt with this company over the telephone. They were told that there would 'only be a couple of hours between a change of flights at istanbul'. After duly paying a Ł100 deposit, it now transpires that actually the wait is 5 hours! They were only going for a week and don't want to spend their holiday in an airport! They decided to cancel, but were told there would be a Ł300 cancellation fee to pay and now this has been increased to over Ł500 with the threat of legal action if they don't pay!
    • Caz3121
    • By Caz3121 20th May 18, 7:25 AM
    • 11,183 Posts
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    Caz3121
    the cancellation fees will should be detailed as part of the contract and will be determined by how far before the holiday
    there is an article here https://ukcontact.center/cancel-teletext-guide/
    the cancellation fees will increase the closer to departure
    • di hard
    • By di hard 20th May 18, 10:45 AM
    • 2 Posts
    • 0 Thanks
    di hard
    Thank you, what do you know about misrepresentation?
    • Alan Bowen
    • By Alan Bowen 21st May 18, 11:29 AM
    • 3,048 Posts
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    Alan Bowen
    Why on earth would anyone book flights for a week to Egypt with connections when there are lots of direct, non-stop flights? Did they ask for flight timings when they booked, departure and arrival times might have warned them of the length of the journey with a stop in the Turkish equivalent of Luton in the middle?
    Teletext Holidays are not known for their generosity and presumably, this was the cheapest holiday they could find? I can understand their concern but they didn't ask the right questions, and I doubt they will get very far with Teletext Holidays if everyone else's reports are true
    • Caz3121
    • By Caz3121 21st May 18, 12:47 PM
    • 11,183 Posts
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    Caz3121
    Why on earth would anyone book flights for a week to Egypt with connections when there are lots of direct, non-stop flights?
    Originally posted by Alan Bowen
    If going to Sharm there are no direct flights as the ban appears to still be in place
    • Alan Bowen
    • By Alan Bowen 22nd May 18, 9:45 AM
    • 3,048 Posts
    • 1,533 Thanks
    Alan Bowen
    The ban is in place for a very good reason, that the British government does not accept the security situation at that airport is safe. Anyone who ignores that advice and chooses to fly with Pegasus or any other airline does so entirely at their own risk.
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