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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 17th Oct 16, 12:51 PM
    • 97Posts
    • 29Thanks
    MSE Andrew
    Add your feedback on energy supplier White Rose Energy
    • #1
    • 17th Oct 16, 12:51 PM
    Add your feedback on energy supplier White Rose Energy 17th Oct 16 at 12:51 PM
    This is a feedback thread on energy supplier

    White Rose Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, watch our New to Forum? Intro Guide.
Page 1
    • footyguy
    • By footyguy 17th Oct 16, 3:47 PM
    • 4,136 Posts
    • 1,684 Thanks
    footyguy
    • #2
    • 17th Oct 16, 3:47 PM
    • #2
    • 17th Oct 16, 3:47 PM
    White Rose Energy is a brand owned by Leeds City Council and operated under regulated licence by Robin Hood Energy Limited, registered in England and Wales.
    Company Number: 08053212. Registered Office: Loxley House, Station Street, Nottingham, NG2 3NG. VAT Number: 204 8309

    In the abscence of any other feedback, probably if you look at the Robin Hood Energy feedback thread, you will get a good idea

    http://forums.moneysavingexpert.com/showthread.php?t=5320333


    Edit: Btw, the info above come from the White Rose Energy website
    https://www.whiteroseenergy.co.uk/
    and I can see for starters that the VAT number is incorrect/incomplete
    Last edited by footyguy; 17-10-2016 at 3:51 PM.
    • Rachel Pig
    • By Rachel Pig 15th Nov 16, 10:14 PM
    • 2 Posts
    • 1 Thanks
    Rachel Pig
    • #3
    • 15th Nov 16, 10:14 PM
    White Rose Energy Flat Capped v2
    • #3
    • 15th Nov 16, 10:14 PM
    I have just decided to switch to this provider based on the projections on this website. However, after signing up I noticed that their projections were vastly different to the MSE figures. So much so that I would be paying more rather than less!

    The quoted unit rate for electricity is 10.707 on MSE but White Rose (Robin Hood) site states 14.0493
    The quoted unit rate for gas was 2.702 on MSE but on White Rose (Robin Hood) was 3.1532

    I understand that the onus is on me to check these things, but how can the provider get away with changing the price on a 'fixed' tariff? Or have MSE just got it wrong?
    • wolliff
    • By wolliff 16th Nov 16, 7:56 AM
    • 5 Posts
    • 2 Thanks
    wolliff
    • #4
    • 16th Nov 16, 7:56 AM
    Sitching inaccuracy
    • #4
    • 16th Nov 16, 7:56 AM
    i have also looked at switching to White Rose [ from extra Energy] - based on the figures on MSE - again they have increased from what MSE indicated by quite a high percentage.from a lower unit rate to 14.05p per kwh - although the standing charge of 19.98p per day was in the " ball park".

    This supplier limits energy to the Yorkshire area [ which i am part of] but i dont know why MSE has such a large variation to that of the energy provider. I am surprised & disappointed as i have been a supporter of MSE for many years.

    Summats Up !!
    • wolliff
    • By wolliff 16th Nov 16, 8:04 AM
    • 5 Posts
    • 2 Thanks
    wolliff
    • #5
    • 16th Nov 16, 8:04 AM
    • #5
    • 16th Nov 16, 8:04 AM
    I agree Rachel Pig - the figures from the two sources [ White Rose & MSE] are totally different. Sadly may have to stay with Extra Energy as their prices are very competitive V1 [ Nov 2017] Fixed Price - although their general service is quite poor. Unfortunately White Rose has no service record - and as their costs are much higher... then better the devil you know........
    • KeithJohnAlger
    • By KeithJohnAlger 19th Dec 16, 10:57 PM
    • 6 Posts
    • 2 Thanks
    KeithJohnAlger
    • #6
    • 19th Dec 16, 10:57 PM
    Web site doesn't even work for me!
    • #6
    • 19th Dec 16, 10:57 PM
    Every time I try to use the website it throws up an error, telling me that there is info missing even though everything is filled out!
    • Sj32
    • By Sj32 28th Mar 17, 8:39 PM
    • 1 Posts
    • 0 Thanks
    Sj32
    • #7
    • 28th Mar 17, 8:39 PM
    • #7
    • 28th Mar 17, 8:39 PM
    I switched to White Rose in February and haven't experienced any issues, which is a first! The switch was completed quickly and overall I have no cause for complaint. The only niggle is that reminders for meter readings are sent to my online account but not email so I missed it. Not received a bill yet so can't comment fully but so far so good.
    • grumpygardener
    • By grumpygardener 12th May 17, 2:58 PM
    • 22 Posts
    • 6 Thanks
    grumpygardener
    • #8
    • 12th May 17, 2:58 PM
    Monthly meter readings a pain
    • #8
    • 12th May 17, 2:58 PM
    As WhiteRose Energy bill monthly you have to read your meters every month, which for me means lying down on my pantry floor to read very small digital displays. Last year when I was with British Gas they installed Smart Meters, which are only smart when you're a BG customer. I wish I'd never agreed to have the Stupid Meters installed.
    • Phil 754
    • By Phil 754 1st Nov 17, 12:33 PM
    • 2 Posts
    • 0 Thanks
    Phil 754
    • #9
    • 1st Nov 17, 12:33 PM
    Access to Online Account
    • #9
    • 1st Nov 17, 12:33 PM
    I am coming to the end of a fairly uneventful year with White Rose Energy. However, On trying to log on to my account I find it blocked. I telephoned and was told that the online account has been closed because I am moving to a different provider. Having moved several times, I have never experienced this before - generally having access to accounts for several weeks after closure. White Rose have binned me out before I have given an opening meter reading to my new supplier! I feel quite strongly that they should not be able to do this but am not sure who or how to take up the issue.
  • archived user
    I am coming to the end of a fairly uneventful year with White Rose Energy. However, On trying to log on to my account I find it blocked. I telephoned and was told that the online account has been closed because I am moving to a different provider. Having moved several times, I have never experienced this before - generally having access to accounts for several weeks after closure. White Rose have binned me out before I have given an opening meter reading to my new supplier! I feel quite strongly that they should not be able to do this but am not sure who or how to take up the issue.
    Originally posted by Phil 754
    Hi - welcome to the forum. What you have experienced is not unusual in my experience. Once the losing supplier is notified by industry that a supply transfer is in progress, the account is normally locked as the losing supplier must ignore all meter readings given once the switch has been initiated. What exactly are you worried about?

    The gaining supplier manages the transfer. The meter readings that you give will be verified and passed back to both suppliers to open and close accounts. The losing supplier has 6 weeks from the actual date of transfer to raise a Final Bill. All you need to do is to check that the two suppliers have used the same reading to open and close your accounts.
    • Phil 754
    • By Phil 754 1st Nov 17, 2:07 PM
    • 2 Posts
    • 0 Thanks
    Phil 754
    Hi Hengus, My previous experience must be "unusual"
    Certainly my last two suppliers - Eon and Ovo - allowed me to access my account history long after the switch had been completed.As the company I am switching to this time has a very poor customer service rating, I was hoping to be able to monitor the switch by accessing my White Rose Account. As it is, I shall probably phone them every few days to see how things are going from their end.
  • archived user
    Hi Hengus, My previous experience must be "unusual"
    Certainly my last two suppliers - Eon and Ovo - allowed me to access my account history long after the switch had been completed.As the company I am switching to this time has a very poor customer service rating, I was hoping to be able to monitor the switch by accessing my White Rose Account. As it is, I shall probably phone them every few days to see how things are going from their end.
    Originally posted by Phil 754
    Notwithstanding the above, I do think that gaining suppliers could, and should, do more to notify customers when the transfer to them has actually taken place given that it can take some weeks for an online account to be set up with the verified meter readings.
    • tloda
    • By tloda 5th Nov 17, 2:44 PM
    • 1 Posts
    • 0 Thanks
    tloda
    You have 3tariffs for both gas and elec and options to be fixed or not. I obviously went cheapest and fixed which worked out cheaper than quote on your site by 3pound a month every little helps.
    I'll keep you posted as to the transition period and so on, my welcome pack on website sounds promising, so far so good.
    • Raps
    • By Raps 20th Aug 18, 11:03 AM
    • 2 Posts
    • 0 Thanks
    Raps
    "Summer Holiday" tariff unavailable
    Their "Summer Holiday" tariff which came up as the cheapest fix for me via the CEC is unavailable to switch to once you arrive at their website. Speaking to Chloe on their helpdesk (5 min wait) who is letting me know whether I qualify for the deal. Let's hope she calls me back as promised...
    • nic_c
    • By nic_c 27th Aug 18, 7:59 PM
    • 1,864 Posts
    • 977 Thanks
    nic_c
    Their "Summer Holiday" tariff which came up as the cheapest fix for me via the CEC is unavailable to switch to once you arrive at their website. Speaking to Chloe on their helpdesk (5 min wait) who is letting me know whether I qualify for the deal. Let's hope she calls me back as promised...
    Originally posted by Raps
    They had a website issue on 20th from their website provider, so probably why you had a problem. It;s noted on their facebook page https://www.facebook.com/WhiteRoseEnergy

    Should be able to get a quote now
    • Catsmum
    • By Catsmum 28th Aug 18, 2:20 PM
    • 2 Posts
    • 0 Thanks
    Catsmum
    Nic,


    That's all very well for them. There are some people in the world who don't "get" social media. I'm one of those, so by all means put things on Facebook, but if it's important, put it elsewhere, too.
    • nic_c
    • By nic_c 29th Aug 18, 9:21 PM
    • 1,864 Posts
    • 977 Thanks
    nic_c
    Nic,


    That's all very well for them. There are some people in the world who don't "get" social media. I'm one of those, so by all means put things on Facebook, but if it's important, put it elsewhere, too.
    Originally posted by Catsmum
    True, they may have done, I don't know. I was just adding information - would hate for someone to believe they can't get the tariff when it was a tech glitch and they could see if they qualify and then decide what's best
    • nic_c
    • By nic_c 29th Aug 18, 9:37 PM
    • 1,864 Posts
    • 977 Thanks
    nic_c
    Well I've initiated the switch and gone for the Summer Holiday tariff, and will let you know how it goes.

    Starting the switch takes some reading - they promoted their cheapest tariff, and according to MSE CEC it is the cheapest fix for my circumstances ( a couple of small suppliers variable tariffs were a pound cheaper, but I prefer fixed), when you click on the website to initiate the switch (after you have had a quote for your chosen tariff) they show you all their available tariffs what each will cost based on your stated usage and how that compares to your current tariff. This is all good as you get full information before going ahead with the switch, but as they are a not-for-profit organisation aimed at helping the less well off (such as those on prepay or elderly/vulnerable) I can see less technical savvy people either being put off or possibly selecting wrong tariff.

    My switch day is 21 days away, bog standard as expected, and my end date of the fix is 1 year (well 364 days) from when I am due to start. Which is a pleasant surprise (my current supplier Tonik state the end date of any fix is based on when you request the switch, not when your supply starts so you get less than the full length of the fix) so I should get a full year, unless any cheaper tariffs come along.
    Last edited by nic_c; 29-08-2018 at 10:33 PM.
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