Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

    • KitKatMum2
    • By KitKatMum2 14th Oct 16, 2:52 PM
    • 120Posts
    • 856Thanks
    Proof of value for missing eBay item - Royal Mail Claim
    • #1
    • 14th Oct 16, 2:52 PM
    Proof of value for missing eBay item - Royal Mail Claim 14th Oct 16 at 2:52 PM
    Hi everyone,
    I sold an item which the buyer said didnít arrive. I asked to check neighbours, wait a few days etc, which she did, but no parcel so I refunded her Ė approx. £9 + £2.85 postage.

    I posted standard 2nd class as my understanding was that you can claim the value of the item off Royal Mail if the value is under £20 and parcel gets lost. As it is, I was looking into the claim process (itís my 1st time, in the past when this has happened, Iíve either let it go or intended to claim but not got round to it) and I found a thread on eBay saying RM wonít accept proof of an eBay sale as proof of value of the item. Is this correct? The thread was from 2012 and Iíve searched here and on ebay for something more recent and canít find anything. Can anyone clarify this for me or send me in the right direction please?

    On another note, about 5/6 months back, I had another buyer claim item not received. I was suspicious as she had left huge amounts of neg feedback for other sellers saying same thing. In fact someone had replied to her neg fb saying heíd gone through and sheíd left something like 100 neg/neutral fb for items not arrived/not as described out of 500 feedback. This latest missing item got us talking about that, so we looked at her account and can see she sold the alleged missing items she bought from me as part of a bundle just a couple of weeks ago! As it was over 90 days ago I canít use report buyer option, is there any other way of reporting this?

    Thank you for your help and sorry for long post!
Page 1
    • glentoran99
    • By glentoran99 14th Oct 16, 2:59 PM
    • 5,248 Posts
    • 4,444 Thanks
    • #2
    • 14th Oct 16, 2:59 PM
    • #2
    • 14th Oct 16, 2:59 PM

    Evidence of value includes but is not limited to original receipts, invoices, Paypal records, manufacturing costs, auctioneers valuation and repair costs in the case of damage claims.

    In addition to the above, eBay claims must be accompanied by

    the item sale page and Paypal or bank/credit card statement

    eBay item number (please provide this in section 7)

    • mrcol1000
    • By mrcol1000 14th Oct 16, 3:04 PM
    • 4,570 Posts
    • 3,938 Thanks
    • #3
    • 14th Oct 16, 3:04 PM
    • #3
    • 14th Oct 16, 3:04 PM
    If you are a business (registered or not) then you can only claim for what the item cost you to buy, not what you sold it for.

    I hardly use Royal Mail for my business anymore. I did have to put in a claim for a personal item that went missing. I included the Ebay listing sold page and although they said it should be sent by signed for to prove delivery they said they'd on this occasion refund me.

    There are plenty of courier brokers such as which will allow you to send items tracked, often cheaper than Royal Mail. Or try MyHermes directly. Even if you just use them for buyers who you are suspicious of.

    As for the person who claimed non delivery, I would just forget about them and move on. You could always add them to your blocked list so you do not have to deal with them again.
    • KitKatMum2
    • By KitKatMum2 14th Oct 16, 3:13 PM
    • 120 Posts
    • 856 Thanks
    • #4
    • 14th Oct 16, 3:13 PM
    • #4
    • 14th Oct 16, 3:13 PM
    Thank you for your quick reply. I'm just a personal seller, so I will still give the claim a try. Looking at the eBay page I was viewing before, I get the impression they are business sellers, so perhaps that's where I'm getting confused.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,366Posts Today

7,800Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line?

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin