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    • Maximum Saving
    • By Maximum Saving 10th Sep 16, 11:26 PM
    • 182Posts
    • 333Thanks
    Maximum Saving
    Polite bank staff?
    • #1
    • 10th Sep 16, 11:26 PM
    Polite bank staff? 10th Sep 16 at 11:26 PM
    I go to TSB to pay in money and I find the staff there polite . However at Halifax the staff moan at me and say I should use a banking machine. I prefer to talk to a person that use a machine. I feel stressed when I walk into Halifax Bank. I wait in a line and member of staff asks if I can use the banking machine. I always say no thanks. I think a bank should be more welcoming to its customers.
Page 4
    • JuicyJesus
    • By JuicyJesus 15th Sep 18, 10:59 AM
    • 3,331 Posts
    • 3,685 Thanks
    JuicyJesus
    I currently have two accounts, one with Halifax which I've had the longest and a Lloyd's one and I've always found the Lloyd's staff to be the politest. I would have thought the standards would have been the same considering the two companys come under the same banking group.
    Originally posted by deadendwaterfall
    Lloyds and Halifax target different markets and different groups of people - note how Lloyds advertise in a professional way with nicely shot adverts and horses, and Halifax advertise with strange tie-ins with irrelevant cartoons and films.
    urs sinserly,
    ~~joosy jeezus~~
    • prowla
    • By prowla 15th Sep 18, 11:10 AM
    • 10,102 Posts
    • 8,329 Thanks
    prowla
    People who tell you to use the machines are voting to lose their jobs...
    • JuicyJesus
    • By JuicyJesus 15th Sep 18, 11:22 AM
    • 3,331 Posts
    • 3,685 Thanks
    JuicyJesus
    People who tell you to use the machines are voting to lose their jobs...
    Originally posted by prowla
    a) They're told to and so have to do so or they will lose their jobs.

    b) Counters will always exist for people who actually need them.

    c) It's stupid, if you're responsible for managing a queue, to not try to shorten that queue by taking people out of it who can be serviced faster than by other means.
    urs sinserly,
    ~~joosy jeezus~~
    • Ergates
    • By Ergates 15th Sep 18, 12:38 PM
    • 232 Posts
    • 302 Thanks
    Ergates
    The central problem with all retail banking is that nobody wants to pay for it. We expect our bank accounts to be free to hold and operate. We expect there to be a wide network of ATMs that are free to use. We expect our banks to have a wide network of branches with plenty of staff on hand.

    Many of the "traditional" routes that retail banks used to make money (fees, charges, etc) have already been closed down, and more are under pressure (credit card interest). Also, high-street banks no longer have a monopoly on credit and lending.

    These changes have all been good for us (the customer) but they will come with a cost. Bank branches are expensive to operate an somebody has to pay for them. You can't drastically cut into an organisations profits and expect it to maintain the same level of service.
    • Dymphna60
    • By Dymphna60 15th Sep 18, 1:50 PM
    • 27 Posts
    • 11 Thanks
    Dymphna60
    Rude ?
    Gosh arenít a lot of you rude ?
    Is it because you do everything online and have forgotten or never learned how to speak to someone who is not your mate ?
    Re Halifax I have recently had to contact a number of banks due to bereavement. Found 2 Branches of Halifax awful.nice uniforms big corporate smiles no knowledge but unwilling to admit it .
    A very 21 st century thing canít say I donít know .
    • kinger101
    • By kinger101 15th Sep 18, 2:02 PM
    • 4,489 Posts
    • 6,228 Thanks
    kinger101
    If you're displeased with the service the Halifax give, just change banks.
    • kinger101
    • By kinger101 15th Sep 18, 2:05 PM
    • 4,489 Posts
    • 6,228 Thanks
    kinger101
    People who tell you to use the machines are voting to lose their jobs...
    Originally posted by prowla
    It doesn't necessarily follow. If a business can't keep its overheads to a minimum, all the staff might lose their jobs.
    • Dymphna60
    • By Dymphna60 15th Sep 18, 2:09 PM
    • 27 Posts
    • 11 Thanks
    Dymphna60
    Not my bank . When someone dies their personal representative, in this case me , has to contact all banks where they held accounts to put a stop on the accounts and other matters . Not a job you ever want but when you have to do it you want effiency not an argument.
    • pinkdalek
    • By pinkdalek 15th Sep 18, 5:09 PM
    • 1,254 Posts
    • 746 Thanks
    pinkdalek
    People who tell you to use the machines are voting to lose their jobs...
    Originally posted by prowla
    Maybe they do it so they don't have to deal with idiots like you?
    • Uxb
    • By Uxb 15th Sep 18, 5:42 PM
    • 1,238 Posts
    • 1,356 Thanks
    Uxb
    Not my bank . When someone dies their personal representative, in this case me , has to contact all banks where they held accounts to put a stop on the accounts and other matters . Not a job you ever want but when you have to do it you want effiency not an argument.
    Originally posted by Dymphna60
    In my case I had lots to do
    I write off to the central bereavement centres (search online for the address) with a death certificate original and as much info as I had in a clear concise letter giving the details of the deceased and requesting the full details of any account held in the entire financial group, the balance at date of death and the amount of income earned from the 6 April to the date of death. This enables me to produce an estate account for IHT/probate plus do a final income tax return.
    I got an equally clear letter back in all cases - I would not dream of wasting my time, car parking and travel, queue etc going to a bank branch for this sort of thing.
    • Dymphna60
    • By Dymphna60 15th Sep 18, 6:28 PM
    • 27 Posts
    • 11 Thanks
    Dymphna60
    Hopefully your advice will help others .
    Whatís done is done for me . Probate granted .
    I think what the best thing to do is slightly beside the point of what I said .they are the professional who should know their job or say they donít . Not tell me repeatedly that it is impossible to pay inheritance tax by the direct payment scheme until I was in tears and she phoned HMRC and found out that I was right . If I should have sent the forms to bereavement team just tell me that .
    Nat West took the forms sent them to their bereavement centre and sent a text message next day to say tax payment had been sent .
    • tempus_fugit
    • By tempus_fugit 15th Sep 18, 7:17 PM
    • 523 Posts
    • 466 Thanks
    tempus_fugit
    a) They're told to and so have to do so or they will lose their jobs.

    b) Counters will always exist for people who actually need them.

    c) It's stupid, if you're responsible for managing a queue, to not try to shorten that queue by taking people out of it who can be serviced faster than by other means.
    Originally posted by JuicyJesus
    "Serviced"? That's a nice term. I usually like to be thought of as a human being when I go to the bank, but it seems we're all just numbers now.
    Retired at age 56 after having "light bulb moment" due to reading MSE and its forums. Have been converted to the "budget to zero" concept and use YNAB for all monthly budgeting and long term goals.
    • Flobberchops
    • By Flobberchops 15th Sep 18, 8:08 PM
    • 828 Posts
    • 662 Thanks
    Flobberchops
    People who tell you to use the machines are voting to lose their jobs...
    Originally posted by prowla

    Voting to lose ones job isn't the logical opposite of creating needless work for yourself! If somebody would be best served at a free machine rather than standing in a long queue, isn't that in both the customer's and bank staff's interests?
    I work for a UK bank, but any comments made on this forum are solely my personal opinion. Caveat Emptor!
    • Teamocil
    • By Teamocil 15th Sep 18, 9:55 PM
    • 116 Posts
    • 70 Thanks
    Teamocil
    I've found it varies massively branch to branch. A couple of weeks ago I had to queue for over half an hour in one branch to be unapologetically told that I couldn't do that in branch. They seem to operate a triage-type process, but the member of staff doing the triage also does the work if they can, so you don't get to find out if you can actually be helped or not until you've got to the front of the queue.
    • Samsung_Note2
    • By Samsung_Note2 15th Sep 18, 10:01 PM
    • 640 Posts
    • 277 Thanks
    Samsung_Note2
    I go to TSB to pay in money and I find the staff there polite . However at Halifax the staff moan at me and say I should use a banking machine. I prefer to talk to a person that use a machine. I feel stressed when I walk into Halifax Bank. I wait in a line and member of staff asks if I can use the banking machine. I always say no thanks. I think a bank should be more welcoming to its customers.
    Originally posted by Maximum Saving
    Last time i walked in TSB the staff were very rude and abusive...one even screamed insults whilst dropping the shutter.

    Admittedly i had a sawn off shot gun...but still some what of an over reaction by the snotty staff.
    • Ergates
    • By Ergates 16th Sep 18, 1:43 AM
    • 232 Posts
    • 302 Thanks
    Ergates
    "Serviced"? That's a nice term. I usually like to be thought of as a human being when I go to the bank, but it seems we're all just numbers now.
    Originally posted by tempus_fugit
    How does the word "serviced" imply being treated like a number instead of a human being. I'd use the word "served" myself, but they implication is the same - provided with a service.
    • MarkFromCornwall
    • By MarkFromCornwall 16th Sep 18, 2:06 PM
    • 772 Posts
    • 502 Thanks
    MarkFromCornwall
    I am served in a restaurant. I have my car serviced. A hotel receptionist serves me but arranges for my room to be serviced <g>.
    • pinkdalek
    • By pinkdalek 16th Sep 18, 4:27 PM
    • 1,254 Posts
    • 746 Thanks
    pinkdalek
    I am served in a restaurant. I have my car serviced. A hotel receptionist serves me but arranges for my room to be serviced <g>.
    Originally posted by MarkFromCornwall
    Yes however you then get a bill at the end of it and are expected to pay it.

    A bank/building society pays and offers online services/ATMS/deposit machines/telephone banking/debit & credit cards/contactless/cheque books/post office/counter facilities, if you choose to only use one of them don't whinge and moan because other people are being dealt with quicker because they are happy to use other methods.
    • DCFC79
    • By DCFC79 16th Sep 18, 4:53 PM
    • 32,915 Posts
    • 20,729 Thanks
    DCFC79
    OP I dont understand why you get stressed when you go into Halifax. I just ignore any unwanted or just laugh it off or put a spin on it.
    • MacMickster
    • By MacMickster 16th Sep 18, 10:35 PM
    • 2,725 Posts
    • 8,577 Thanks
    MacMickster
    "Serviced"? That's a nice term. I usually like to be thought of as a human being when I go to the bank, but it seems we're all just numbers now.
    Originally posted by tempus_fugit
    Unfortunately too many organisations tend to "service" their customers in an Anglo-Saxon sense, as in the bull services the cow.

    When I provide an organisation with my custom I expect, in return, some customer service. I won't do self-service anywhere.
    I am quite prepared to pay more not to have to do it myself, but far too many banks, supermarkets etc want to deny me that option.

    It is not the fault of the staff themselves who are told to try to get you to use machines. Just insist that you will deal with a human being instead.
    "When the people fear the government there is tyranny, when the government fears the people there is liberty." - Thomas Jefferson
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