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  • FIRST POST
    • markray007
    • By markray007 12th Jul 16, 11:57 PM
    • 192Posts
    • 68Thanks
    markray007
    Music Magpie - Warning
    • #1
    • 12th Jul 16, 11:57 PM
    Music Magpie - Warning 12th Jul 16 at 11:57 PM
    I sent MM a working HTC phone. I couldnt check emails for a time. I now find they have offered me £7 instead of £75 ish. Because i didn't reply within 4 days I have lost my working HTC and £65. Apparently it had screen burn???? Currently raising a complaint as I believe that their T and Cs are appalling and put consumers at a distinct disadvantage, particularly when expecting customers to respond to electronic communication within 4 days. Won't be recommending MM or using them again, feel completely ripped off....lets hope they respond to my complaint within 45 seconds, as that was in my T and C's!!!
    One by one the penguins steal my sanity.
Page 3
    • Cloud932
    • By Cloud932 6th Jul 18, 8:31 PM
    • 1 Posts
    • 0 Thanks
    Cloud932
    I was quoted £85 for my Xperia XZ, just been told it was water damaged and they're offering £5!

    It's never been near water or even had water spilt on it! It's an absolute bloody farce, not only that but the XZ's are waterproof.

    Load of con artists.
    • thegame123
    • By thegame123 16th Jul 18, 11:09 AM
    • 1 Posts
    • 0 Thanks
    thegame123
    Scammers
    What an absolute disgrace. I sent a phone, a ps3 and some games. Supposed to be same day payment. Delivered on the Thursday morning, nothing happens until Friday. Obviously not same day. First they say there were scratches on the screen (there were no scratches and it had a screen protector on at all times and in a wallet case) and took £50 off the value. Then when I begrudgingly accepted nothing happened for 4 days so I went on chat and was asked if I sent the PS3. Yes I did, well apparently they have lost it (I do not believe a word of that) and they would now need to start an investigation which will take 48 hours. Called up to speak to a manager, apparently their managers are mutes who cannot take calls, but was told nothing I could do and wait for the investigation. After some back and forth, he spoke to his mute manager to must have used smoke signals to say he will bypass the investigation and make payment. No email or anything to say they could not locate the PS3 and they just do not give a damn. Scamming company. I would rather throw the lot in the river than deals with these charlatans again. -100 stars would be too good for these idiots.
    • thrifty_pete
    • By thrifty_pete 24th Jul 18, 12:09 PM
    • 256 Posts
    • 53 Thanks
    thrifty_pete
    Are the MM prices ever better than if you ebayed it? The hassle probably isn't much different, you're cutting out the middle man. All the phones I've sold on ebay reached very high prices, much more than I'd be willing to pay!
    • RyanPym
    • By RyanPym 29th Aug 18, 8:49 PM
    • 1 Posts
    • 0 Thanks
    RyanPym
    Trust the reviews, Music Magpie is a scam
    Just Joined this forum to echo the comments from previous posters,

    I sent an immaculate iMac for sale £230. Received an email offering me £44 due to a damaged case.

    When I queried the damage I was sent pictures of a bent up computer. And asked to prove it wasn’t damaged in that way when I sent it. I had pictures of the basics (screen / keyboard / mouse / packaging etc..) however none of the metal back. Therefore claim was refused.

    I have had the item returned however the mouse was not included and I am now left with a knackered computer and no compensation. Absolutely disgusting that they have done this and had the cheek to relinquish any responsibility. I didn’t bother with eBay as it this seemed like less hassle, however I couldn’t have been more wrong.

    I wish I had read some of the reviewers here first. My advice would be to avoid at all costs, however if you insist on using them, ensure you photograph absolutely everything, even the unimaginable damage, as I am sure they will come up with new ways to vandalise people’s goods to get a better price.
    • Silvertabby
    • By Silvertabby 29th Aug 18, 9:17 PM
    • 3,441 Posts
    • 5,077 Thanks
    Silvertabby
    We tried to sell some cds on mm. Most didn't register, and the rest only rated 20p each. We gave the whole lot to a charity shop.
    • DCFC79
    • By DCFC79 30th Aug 18, 8:34 AM
    • 32,931 Posts
    • 20,738 Thanks
    DCFC79
    Just Joined this forum to echo the comments from previous posters,

    I sent an immaculate iMac for sale £230. Received an email offering me £44 due to a damaged case.

    When I queried the damage I was sent pictures of a bent up computer. And asked to prove it wasn’t damaged in that way when I sent it. I had pictures of the basics (screen / keyboard / mouse / packaging etc..) however none of the metal back. Therefore claim was refused.

    I have had the item returned however the mouse was not included and I am now left with a knackered computer and no compensation. Absolutely disgusting that they have done this and had the cheek to relinquish any responsibility. I didn’t bother with eBay as it this seemed like less hassle, however I couldn’t have been more wrong.

    I wish I had read some of the reviewers here first. My advice would be to avoid at all costs, however if you insist on using them, ensure you photograph absolutely everything, even the unimaginable damage, as I am sure they will come up with new ways to vandalise people’s goods to get a better price.
    Originally posted by RyanPym
    Why would you not use facebook to put it on 1 of the selling groups.
    Last edited by DCFC79; 30-08-2018 at 8:39 AM.
    • JReacher1
    • By JReacher1 30th Aug 18, 10:45 AM
    • 3,044 Posts
    • 4,175 Thanks
    JReacher1
    Just Joined this forum to echo the comments from previous posters,

    I sent an immaculate iMac for sale £230. Received an email offering me £44 due to a damaged case.

    When I queried the damage I was sent pictures of a bent up computer. And asked to prove it wasn’t damaged in that way when I sent it. I had pictures of the basics (screen / keyboard / mouse / packaging etc..) however none of the metal back. Therefore claim was refused.

    I have had the item returned however the mouse was not included and I am now left with a knackered computer and no compensation. Absolutely disgusting that they have done this and had the cheek to relinquish any responsibility. I didn’t bother with eBay as it this seemed like less hassle, however I couldn’t have been more wrong.

    I wish I had read some of the reviewers here first. My advice would be to avoid at all costs, however if you insist on using them, ensure you photograph absolutely everything, even the unimaginable damage, as I am sure they will come up with new ways to vandalise people’s goods to get a better price.
    Originally posted by RyanPym
    Why do you think music magpie would deliberately damage your iMac? It makes no business sense at all. Much more likely is that there was an issue with how you sent it.
    • ivavoucher
    • By ivavoucher 4th Sep 18, 11:32 AM
    • 468 Posts
    • 334 Thanks
    ivavoucher
    Why do you think music magpie would deliberately damage your iMac? It makes no business sense at all. Much more likely is that there was an issue with how you sent it.
    Originally posted by JReacher1
    Do any of the posts on here promote the idea that they have any business sense?

    They sound like a bunch of unscrupulous thieves to me and spiteful ones at that.
    • kay0601
    • By kay0601 6th Sep 18, 9:41 PM
    • 63 Posts
    • 74 Thanks
    kay0601
    I've sold three lots of cds and dvds. Don't get a huge amount for them but pennies are better than nothing. Also sold them a pile of 360 games with no issues so I'd use again. Maybe not for a phone given these reviews though
    • warton2009
    • By warton2009 19th Oct 18, 1:20 PM
    • 7 Posts
    • 2 Thanks
    warton2009
    Samsung S7
    Music Magpie have ripped me off as well, Again they said my phone was valued at £127. The phone was as good as new but I had a free upgrade to an S9 so I thought why not. The phone had a protective screen PLUS a folding case so it was spotless. On receipt MM all of a sudden said it was badly scratched and sent a close up pic of the phone, NO way was this sent out like this and they offered me £70. They are absolute rip off merchants do not use them under any circumstances unless you want to be ripped off.
    • Tallaght
    • By Tallaght 19th Oct 18, 1:45 PM
    • 742 Posts
    • 595 Thanks
    Tallaght
    You would be better off walking into your local CEX store.
    • Stoke
    • By Stoke 19th Oct 18, 4:37 PM
    • 2,944 Posts
    • 3,072 Thanks
    Stoke
    I'm surprised these shysters get away with it really. They tried it with my friend about 12 months ago. He had a phone upgrade, decided to sell his iPhone to MM, they offered him a fairly reasonable offer, only to claim when the iPhone arrived at their depot that it didn't switch on and they offered some pitiful amount. He rejected and asked for it back. Phone arrived, and switched on fine, with no problems whatsoever.

    Absolute villains really, and their trustpilot page is shady at best. Lots of 5* reviews from people with only a single review to their name.
    • Forwandert
    • By Forwandert 20th Oct 18, 1:49 PM
    • 1,043 Posts
    • 1,145 Thanks
    Forwandert
    I've had nothing but good service from MM with phones. Purchased 3 off them last November that where exactly as described and still going strong now. In addition I sent them a S7 in Feb which had to be sent back to me twice due to a misunderstanding on my part with removing the Google account from the phone as they couldn't log into it (I thought I had done it remotely the first time they sent it back) they covered the postage/collection costs for all 3 collections and still got what they originally offered for the phone. Must have been really lucky.
    • powerful_Rogue
    • By powerful_Rogue 21st Oct 18, 8:15 AM
    • 3,562 Posts
    • 5,293 Thanks
    powerful_Rogue
    Sent 4 phones to MM over the past few years. Had no issues at all. Full payment always received within a few days.
    • Bigthumpa
    • By Bigthumpa 1st Nov 18, 3:49 PM
    • 3 Posts
    • 1 Thanks
    Bigthumpa
    Another victim here.
    I sent them a perfect iPad that they offered £77 for, only to have them claim the battery wouldn’t hold charge and offer £7. There was nothing wrong wth it.
    • Karmen
    • By Karmen 1st Nov 18, 9:33 PM
    • 1 Posts
    • 0 Thanks
    Karmen
    Yet another victim!
    Posted my iPhone to MM as was quoted £95.

    Just received an offer of £28 due to 'bent casing' stating 'Your Item is Not as Specified'.

    The phone was immaculate, in perfect working order and certainly not bent. It was extremely well packaged too.

    I declined the offer instantly and sent a complaint,

    Now I await my iPhone's return (if at all) and whatever damage they may inflict on it to back up their scam :-(

    It's sad to hear there are so many similar stories here...

    How are they getting away with it

    UPDATE

    I then sent my phone to Fone Wizzard and received full payment the next day.
    Last edited by Karmen; 12-11-2018 at 2:44 PM. Reason: Updating
    • DCFC79
    • By DCFC79 1st Nov 18, 10:04 PM
    • 32,931 Posts
    • 20,738 Thanks
    DCFC79
    Posted my iPhone to MM as was quoted £95.

    Just received an offer of £28 due to 'bent casing' stating 'Your Item is Not as Specified'.

    The phone was immaculate, in perfect working order and certainly not bent. It was extremely well packaged too.

    I declined the offer instantly and sent a complaint,

    Now I await my iPhone's return (if at all) and whatever damage they may inflict on it to back up their scam :-(

    It's sad to hear there are so many similar stories here...

    How are they getting away with it
    Originally posted by Karmen
    Not sure they are breaking any rules here, you have a choice to go elsewhere.
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