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  • FIRST POST
    • Browntoa
    • By Browntoa 17th Jun 16, 8:29 PM
    • 33,031Posts
    • 38,600Thanks
    Browntoa
    Sky TV retention deals ( post your haggling successes )
    • #1
    • 17th Jun 16, 8:29 PM
    Sky TV retention deals ( post your haggling successes ) 17th Jun 16 at 8:29 PM
    Please post any deals you have negotiated with sky

    Please post

    The package

    The price and discount

    The length of the contract
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
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    • tazwhoever
    • By tazwhoever 9th Feb 18, 4:53 PM
    • 912 Posts
    • 212 Thanks
    tazwhoever
    Quick question - I know the kids pack is £5 p/m as a add on. Does they one know how I can get this pack even cheaper?

    Thanks
    • gaviebaby
    • By gaviebaby 9th Feb 18, 7:33 PM
    • 16 Posts
    • 7 Thanks
    gaviebaby
    I cancelled sky in dec 2017, they offered a deal we had satellite tv only sky+ with cinema, movies, sports, kids, on demand/catchup etc.was paying 74pcm after old deal expired so i phoned an haggled so they offered for around 51pcm , this week they sent mailing new offer valid until 1 march 2018:
    entertainment £11pcm (was 20pcm)
    then can pick extras from following:
    sports 14pcm (was 27.50pcm)
    kids 2.50pcm ( was 5pcm)
    sky cinema 9pcm ( was 18pcm)
    box sets 2.50pcm (was 5pcm)
    HD 2.50 was (5pcm)
    Originally posted by rus4r
    Quoted the above and Sky were happy to give without hesitation - 12 month contract
    • Colin_Maybe
    • By Colin_Maybe 10th Feb 18, 9:29 AM
    • 2,080 Posts
    • 944 Thanks
    Colin_Maybe
    Quoted the above and Sky were happy to give without hesitation - 12 month contract
    Originally posted by gaviebaby
    Were you already cancelled down or just out of minimum term?
    • mouse10
    • By mouse10 10th Feb 18, 3:08 PM
    • 70 Posts
    • 11 Thanks
    mouse10
    Just contacted Sky via chat. I cancelled and was due to leave 26th Feb. My deal was Box sets HD and Sports SD, 75% off, £16.38 month. Thought I would see if they had any offers to tempt me to stay. They offered me the same deal for another 12 months, which I accepted. When I originally cancelled the best they would do was 50% off. Quite surprised,
    reading other posts, I thought those 75% deals were no longer available.
    Charles J
    • anfywills
    • By anfywills 11th Feb 18, 8:43 PM
    • 3 Posts
    • 0 Thanks
    anfywills
    i got offered, 51 phone line, fibre, hd, SKY Q, box sets, entertainment pack, cinema
    on a 12 month contract for sky q and tv and multiroom, (on line chat)

    when the email came through it changed to 18m sky q 12m tv, and 60.00
    called them said i wanted the tv and sky q to run the same time ( so i dont get stuck with equipment in 12m and then have them tuck me up with a massive tv price) Even offered to do a deal on the price as long as they made the contract end the same time even 18m NO. SO IM NOW WITHOUT PHONE FIBRE AND A TV DEAL.
    What shall i do ?
    • timmy88
    • By timmy88 11th Feb 18, 11:06 PM
    • 1 Posts
    • 0 Thanks
    timmy88
    I'm currently on Sky Q which is £86 a month for all the channels + Sky Q multiroom (needed for ultra hd). Did the whole threaten to cancel thing via chat as my contract is up in 2 weeks, and was only offered £68 a month with 18 month contract. Have to admit I expected a better offer!

    Have since gone through with the cancel and hopefully can get a better deal nearer disconnection date!
    • Colin_Maybe
    • By Colin_Maybe 12th Feb 18, 9:42 AM
    • 2,080 Posts
    • 944 Thanks
    Colin_Maybe
    i got offered, 51 phone line, fibre, hd, SKY Q, box sets, entertainment pack, cinema
    on a 12 month contract for sky q and tv and multiroom, (on line chat)

    when the email came through it changed to 18m sky q 12m tv, and 60.00
    called them said i wanted the tv and sky q to run the same time ( so i dont get stuck with equipment in 12m and then have them tuck me up with a massive tv price) Even offered to do a deal on the price as long as they made the contract end the same time even 18m NO. SO IM NOW WITHOUT PHONE FIBRE AND A TV DEAL.
    What shall i do ?
    Originally posted by anfywills
    Normally I would try and help however I'm having serious problems even understanding your post, your earlier thread at http://forums.moneysavingexpert.com/showthread.php?p=73866872#post73866872 just confuses me more.

    BTW, there's no need to run 2 different posts on the same subject.
    Last edited by Colin_Maybe; 12-02-2018 at 9:43 AM. Reason: typo
    • isitenough
    • By isitenough 12th Feb 18, 2:29 PM
    • 5,509 Posts
    • 45,088 Thanks
    isitenough
    Useless bunch of muppets. Tried calling to take out a new contract when my ex husbands one finishes in March and I can't do that until the service is turned off. Ridiculous.
    Thank you to everyone who posts comps!
    I would like to be lucky,healthy & happy in 2018!
    • Anon
    • By Anon 19th Feb 18, 7:21 PM
    • 12,777 Posts
    • 144,795 Thanks
    Anon
    Ex has just cancelled SKY sub as it was in his name, finishes on 11th March. (at my request, too expensive as is, as I took over paying it for the last yr he's been gone). When can I rejoin as a new customer? (not specifically to get a 'new' deal, just to have account in my name).

    What kind of deal can I expect? I only want the Entertainment package, no add-ons that I can think of. (don't need to have sports, don't watch movies etc.) . I have the very basic box at the moment and don't want to change (although might upgrade to (2nd hand) SKY+ box when move house for the recording facility!). They don't make you upgrade the box with a new contact do they?
    Thanks
    Originally posted by isitenough
    If the cancelled service was in ex's name, you could join as a new customer when that has finished and take up any new customer offers?
    • bugslife
    • By bugslife 20th Feb 18, 3:32 PM
    • 19 Posts
    • 2 Thanks
    bugslife
    Can't find sky live chat, is it still working
    • Colin_Maybe
    • By Colin_Maybe 20th Feb 18, 4:07 PM
    • 2,080 Posts
    • 944 Thanks
    Colin_Maybe
    Can't find sky live chat, is it still working
    Originally posted by bugslife
    http://www.sky.com/shop

    Top of the page for me.
    • Weave
    • By Weave 21st Feb 18, 10:46 AM
    • 115 Posts
    • 27 Thanks
    Weave
    My Sky contract has ended and they offered me 30% discount to stay when I had been on a 60% discount last year so I cancelled. Went back to them yesterday on chat 5 days before cancellation date and signed up to this deal.

    Not sure it's the best deal out there but my monthly costs are only 50p more than the last 12 months so I am happy with the cost.

    On the chat I initially asked for the bare minimum package and then asked what they could do to add on each extra service one by one. Each time asking them for a better price.

    New Deal -
    - Sky entertainment pack £11pm (Should be £25 although they offer it for £20 to new customers)
    - Sky cinema £9 (Should be £15 but they only charge £10 to new customers, not sure this is correct though now I've looked at their website!)
    - Sky Box Sets £2.50 (should be £5)
    - Sky multi-screen (we have two sky+ boxes) £12 (no discount)
    - I cancelled kids pack as we rarely us it
    - I cancelled HD as we can't download any HD content due to really rubbish broadband and we never remember to switch to HD channels when watching live telly.

    Total cost is now £34.50 for 12 month contact and they told me it will revert to £60 per month after 12 months so represents 42.5% discount if my maths are correct.

    If we had Virgin or half decent broadband I would have gone elsewhere but as we don't Sky is our best option for now.
    Last edited by Weave; 21-02-2018 at 10:49 AM.
    • Len_Beach
    • By Len_Beach 25th Feb 18, 9:21 PM
    • 36 Posts
    • 8 Thanks
    Len_Beach
    Ive just had a horrendous experience with retentions.

    I currently have an old package as Ive been a bit lax with upkeep. My current package is:
    Sky Cinema
    Sky HD which includes box sets and F1
    Entertainment
    Documentaries
    Multi room with 2 further TVs using Sky Eyes so 4 TVs from 2 boxes
    Sky Broadband
    Evening and Weekend calls

    The total cost is £103.95 which I was informed will move to £106.45 in April.

    I dont have a landline phone so god knows how I ended up with an evening and weekend call package so thats £4.00 straight out of the bill taking me to £99.95.

    Whatever I do, I want to move to Sky Q with 1x 2tb box and 3x minis.

    After 30 minutes of discussion with 2 people and being put through to retention and updating to the new packages, removing the call package (£4.00) and not adding Kids which I currently have (£5.00) but adding all Sky Sports to get me F1 and Golf, I was offered £99 a month and a £313 installation fee.

    Referring back to the fact I was thanked at the start of the call for my 8 years of loyalty, I asked why a new customer would be offered this package for £92 a month and £283 installation cost, I was told they could match the installation cost of £283 but the £99 was the best they could do.

    I was extremely disappointed. I was friendly, assertive and let them fill the silence. I thought there would be more interest in keeping me.

    I served my notice on the TV package at £73.95 so lets see what offers rock up. The £8.00 saving on Cinema in my Interactive wont cut it Im afraid.
    Last edited by Len_Beach; 25-02-2018 at 10:14 PM.
    • Colin_Maybe
    • By Colin_Maybe 26th Feb 18, 7:51 AM
    • 2,080 Posts
    • 944 Thanks
    Colin_Maybe
    The total cost is £103.95 which I was informed will move to £106.45 in April.

    I served my notice on the TV package at £73.95 so lets see what offers rock up. The £8.00 saving on Cinema in my Interactive wont cut it Im afraid.
    Originally posted by Len_Beach
    You've done the right thing in putting a cancellation in although the fact that you've been paying over £100 a month for however long is probably why they don't think you're serious yet.

    You'll have to be be persistent in using the phone or live chat to get better than what they've offered. Get some comparison costs ready for both TV & broadband.
    • Len_Beach
    • By Len_Beach 26th Feb 18, 4:08 PM
    • 36 Posts
    • 8 Thanks
    Len_Beach
    You've done the right thing in putting a cancellation in although the fact that you've been paying over £100 a month for however long is probably why they don't think you're serious yet.

    You'll have to be be persistent in using the phone or live chat to get better than what they've offered. Get some comparison costs ready for both TV & broadband.
    Originally posted by Colin_Maybe
    Thanks.

    I can get broadband for £17 a month so thatís a saving of 50%, my challenge is the TV as Iím in a non Virgin area so there arenít many other options.

    Iíll give it a week and try live chat.
    • isitenough
    • By isitenough 26th Feb 18, 4:29 PM
    • 5,509 Posts
    • 45,088 Thanks
    isitenough
    If the cancelled service was in ex's name, you could join as a new customer when that has finished and take up any new customer offers?
    Originally posted by Anon
    Not sure what I can do yet as I spoke to them and can't take out a new contract until the old one has finished (switched off the service). Which is a pain as that means I'll have SKY downtime between the old and the new - as I assume I'll need a new card? I just want the basic package so hopefully it won't be too expensive. We'll see.
    Thank you to everyone who posts comps!
    I would like to be lucky,healthy & happy in 2018!
    • teddysmum
    • By teddysmum 26th Feb 18, 4:49 PM
    • 9,037 Posts
    • 5,386 Thanks
    teddysmum
    Not sure what I can do yet as I spoke to them and can't take out a new contract until the old one has finished (switched off the service). Which is a pain as that means I'll have SKY downtime between the old and the new - as I assume I'll need a new card? I just want the basic package so hopefully it won't be too expensive. We'll see.
    Originally posted by isitenough
    You don't need a new card and switching back on for tv(unlke with internet) is instant.


    There are a number of us on this forum who can attest to the fact that there is life without Sky. I've been without for 3 months and am still here.
    • SeeMe
    • By SeeMe 27th Feb 18, 12:42 PM
    • 90 Posts
    • 15 Thanks
    SeeMe
    My sister took an offer to stay on her Sky ADSL BB and Line rental last week, she was happy enough even though having a long line she can get no more than 5/6 mbps.

    Now today she has decided she will cancel the offer ( within 30 day cancel period) and presume she will go back as before the offer, so is just out of contract.
    Its because she has seen the vodafone fibre offer and thinks this will offer more options in future, rather than always stuck with a long line low speed BB, and she lives pretty close to a fibre cabinet.
    Last edited by SeeMe; 27-02-2018 at 12:45 PM.
    • Colin_Maybe
    • By Colin_Maybe 27th Feb 18, 1:47 PM
    • 2,080 Posts
    • 944 Thanks
    Colin_Maybe
    My sister took an offer to stay on her Sky ADSL BB and Line rental last week, she was happy enough even though having a long line she can get no more than 5/6 mbps.

    Now today she has decided she will cancel the offer ( within 30 day cancel period) and presume she will go back as before the offer, so is just out of contract.
    Its because she has seen the vodafone fibre offer and thinks this will offer more options in future, rather than always stuck with a long line low speed BB, and she lives pretty close to a fibre cabinet.
    Originally posted by SeeMe
    It'l be interesting to see if Sky will make her an offer on fibre to retain her or not.
    • moneybairn
    • By moneybairn 27th Feb 18, 3:23 PM
    • 25 Posts
    • 3 Thanks
    moneybairn
    I am currently due to be cut off from Sky TV in a few days. I have had 60% off the last 2 years after going through with cancellation and someone phoning me and offering me the 60% off(also got it in email as well).

    I have done the same this year but can't get them to budge from 40% off. It's an ok offer but because I have had better am I going to keep holding out but going by recent posts it doesn't look like they are doing big offers at the moment.
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