Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • Browntoa
    • By Browntoa 17th Jun 16, 8:21 PM
    • 34,032Posts
    • 40,148Thanks
    Browntoa
    Virgin Media retention deals (post your haggling successes)
    • #1
    • 17th Jun 16, 8:21 PM
    Virgin Media retention deals (post your haggling successes) 17th Jun 16 at 8:21 PM
    Post any deals you've obtained when negotiating a new deal

    Post

    The package

    The price and discount

    The length of the contract
    Last edited by Browntoa; 28-09-2016 at 8:45 PM.
    I'm the Board Guide of the Referrers ,Telephones, Pensions , Shop Don't drop ,over 50's and Discount Code boards which means I volunteer to help get your forum questions answered and keep the forum runnning smoothly .However, please remember, board guides don't read every post. If you spot an inappropriate or illegal post please report it to forumteam@moneysavingexpert.com Any views are mine and not the official line of MoneySavingExpert.
Page 66
    • fondue
    • By fondue 4th Oct 18, 7:24 PM
    • 182 Posts
    • 15 Thanks
    fondue
    Is line rental on top of that price iv'e not paid any line rental for 4 years.
    Originally posted by den169
    Yes, its on top. Around £16 per month. How did you get out of paying it?
    • den169
    • By den169 4th Oct 18, 8:17 PM
    • 265 Posts
    • 69 Thanks
    den169
    Yes, its on top. Around £16 per month. How did you get out of paying it?
    Originally posted by fondue
    They offered it the first time then iv'e insisted on it each year since,Even though i was told last year oh you won't get that again i did when retentions rang me.Gonna cancel again tomorrow see what they come up with.
    • y_geordie
    • By y_geordie 5th Oct 18, 8:45 AM
    • 5 Posts
    • 0 Thanks
    y_geordie
    £21 per month Virgin Broadband only
    Have any super bargainers out there managed to snag a great deal from Virgin for BB only? I'm currently on 100meg for £22 per month although going up to £25 with the price increase.

    I'd need a new line if I move away from Virgin but not too bothered about competing with the "100meg" that Virgin supply me because to be honest at peak time I get about 30meg anyway.

    Comparing on MSE or elsewhere I can get TalkTalk 36Mb fibre for (effective) £19.17 per month. So the plan is to ring Virgin and cancel and then through retentions try and get them to the £20 a month price point. Possible?
    Originally posted by Lifes Grand Plan
    I left immediately when price increase letter arrived (I was paying £35 for 100MB with phone and basic TV but never plugged TV in as in another room). They tried to say as my price was not increasing for another 5 months until end of contract I couldn't cancel but I pretended I was stupid and said I didn't believe them unless they sent me confirmation in a printed letter rather than email. They got annoyed with me and allowed me to cancel after 30 days.

    Two days later retention team called me. Apparently haven't used landline for 3 months so they offered me £21 for 100MB BB only for 18m contract. So I took it. Hope there is no price rise in that time.
    • The Flying General
    • By The Flying General 5th Oct 18, 5:50 PM
    • 17 Posts
    • 6 Thanks
    The Flying General
    I had a call from Retentions whilst I was at work, so missed it. Rang the number back just to check and got a pre-recorded message so tried the usual ‘thinking of leaving’ option and asked if they could help or put me through or even leave a note on my file to say contact after a certain time. No was the flat response to all and I’ve heard nothing since.

    I’m happy to keep Virgin if they come up with a sensible price. Any ideas of how to tell Outbound retentions to call when I’m actually home?
    Originally posted by The Flying General
    Well we’re into the last 48 hours. 4 missed calls during working hours despite my telling them several times and them noting a preferred time to call in the evening when I’m actually able to take calls, and one call I picked up by sheer fluke when out of the office and which disconnected after 20 seconds (seems to be a problem judging by other comments).

    It seems someone in Retentions is eager to talk - so why is this so damned difficult?!
    Last edited by The Flying General; 05-10-2018 at 11:50 PM.
    • The Flying General
    • By The Flying General 6th Oct 18, 4:01 PM
    • 17 Posts
    • 6 Thanks
    The Flying General
    Finally sorted it out - although it took a stop in my local Virgin shop whilst out, and who dialled straight into Retentions when I explained about the 4 calls - yes they can do that, but they keep it quiet for obvious reasons.

    Despite all that, no deals on offer for the General house - even the Virgin staff in the shop said £69 for Fun TV, phone and 100mb BB was a rip off, and that the offer of £53/6 months and £57/12 months was still a poor deal.So I said to go ahead with the cancellation which takes effect tomorrow with the staff nodding away as I spoke to Retentions.

    They did then come back with an offer for BB only - 100mb for £29.50/6 months and £33/12 months, although just a 12 month contract. Decided to go with that as it’s better than anything I could get anywhere else, will need decent BB to stream TV and by the time the 18 months is up my area is likely to have Gb FTTH courtesy of CityFibre and I’ll hop to that. As for the TV and phone unlikely I’ll go back if streaming works out. So for the sake of meeting me half way now and keeping a long term customer happy, they opted for the short term win and a long term loss. Great business sense. I would be interested to learn why I couldn’t get a deal as a 10 year customer when others are getting them though. Did I miss a trick somewhere?
    Last edited by The Flying General; 06-10-2018 at 5:51 PM.
    • y_geordie
    • By y_geordie 7th Oct 18, 11:49 AM
    • 5 Posts
    • 0 Thanks
    y_geordie
    Finally sorted it out - although it took a stop in my local Virgin shop whilst out, and who dialled straight into Retentions when I explained about the 4 calls - yes they can do that, but they keep it quiet for obvious reasons.

    Despite all that, no deals on offer for the General house - even the Virgin staff in the shop said £69 for Fun TV, phone and 100mb BB was a rip off, and that the offer of £53/6 months and £57/12 months was still a poor deal.So I said to go ahead with the cancellation which takes effect tomorrow with the staff nodding away as I spoke to Retentions.

    They did then come back with an offer for BB only - 100mb for £29.50/6 months and £33/12 months, although just a 12 month contract. Decided to go with that as it’s better than anything I could get anywhere else, will need decent BB to stream TV and by the time the 18 months is up my area is likely to have Gb FTTH courtesy of CityFibre and I’ll hop to that. As for the TV and phone unlikely I’ll go back if streaming works out. So for the sake of meeting me half way now and keeping a long term customer happy, they opted for the short term win and a long term loss. Great business sense. I would be interested to learn why I couldn’t get a deal as a 10 year customer when others are getting them though. Did I miss a trick somewhere?
    Originally posted by The Flying General
    I got 18m BB only for £21/mth (see above). Best thing you can do is actually quit but before you do that ask when you will get cut off (around 30 days). Then start looking around but don't sign up yet. Within a couple of days Virgin will call you. Unless you actually quit they won't take you seriously.
    • The Flying General
    • By The Flying General 7th Oct 18, 12:47 PM
    • 17 Posts
    • 6 Thanks
    The Flying General
    I got 18m BB only for £21/mth (see above). Best thing you can do is actually quit but before you do that ask when you will get cut off (around 30 days). Then start looking around but don't sign up yet. Within a couple of days Virgin will call you. Unless you actually quit they won't take you seriously.
    I did cancel and had 4 calls from Retentions all of which were whilst I was at work or they dropped out after 20s. Today was the cut off day and that offer was best and final from Outbound Retentions not Customer Services. I hadn’t found anything better broadband wise (40mb is max download on an Openreach based network here) and I don’t have time to spend hunting for a completely new set up, so I viewed it acceptable until CityFibre Gb FTTH comes online.

    As I said at the end of my comment, some people seem to be able to extract bargain basement deals and others don’t, even having put in a cancellation. I’d love to know why the inconsistency, but it’s one of the reasons I ditched everything else. Even the assistants in the shop agreed with that point.
    Last edited by The Flying General; 07-10-2018 at 12:54 PM.
    • den169
    • By den169 7th Oct 18, 1:23 PM
    • 265 Posts
    • 69 Thanks
    den169
    Well just rang to cancel and was told yours isn't going up because it was taken out in May.Recorded it on my phone just incase.
    • Ascerco
    • By Ascerco 8th Oct 18, 3:02 PM
    • 5 Posts
    • 0 Thanks
    Ascerco
    First year price was £33 per month. I had a letter saying it was going up to £48 per month. One phone call of 7.22mins inclusive of all the buttons press 1 for x etc and it’s back to £35 for 12 months. Happy with that happy with the service. Annoyed you have to make a call but certainly worth 7.22 mins of my time.
    • ceegee
    • By ceegee 9th Oct 18, 2:17 PM
    • 842 Posts
    • 596 Thanks
    ceegee
    I have been with Virgin Media for many years, as I don't really understand technology and I can't haggle and wouldn't know how to go about changing. Also, i have the landline, TV and broadband all together, which is what I want. However, my new price is £61 per month, which seems to be a total rip off. I don't do fancy things, just watch TV, browse the internet, send a few emails and make phone calls (no international stuff)..

    How can I get them to reduce the monthly price? I am not a confident or assertive person, but I know that I am being ripped off. I couldn't cope with the upheaval that changing suppliers would entail, so I have to get my Virgin Media charge reduced. It will be hard enough to make the initial call, so how should I appproach it with them? Any kind advice would be welcome and much appreciated.

    Thank you.
    Last edited by ceegee; 09-10-2018 at 2:19 PM. Reason: Spacing
    "Let it snow, let it snow, let it snow........"
    • AlexDao
    • By AlexDao 9th Oct 18, 3:04 PM
    • 6 Posts
    • 0 Thanks
    AlexDao
    Hi all,

    my player bundle (100 broadband, player TV, talk weekend) @ £30 a month is coming to an end at the end of november.
    I cant recall if I received any letters about a price increase but I was just after some advice.

    I only really need broadband as dont really watch TV or use a homephone (both are actually unplugged!)

    What should I aim for re a broadband package? (broadband and phone if necessary)?

    Seems like some people here have a sub £20 broadband only package and that would be ideal I think but anyone with other packages or thoughts?

    Thanks!
    • shapala
    • By shapala 10th Oct 18, 9:58 AM
    • 393 Posts
    • 14,551 Thanks
    shapala
    Hi all,

    my player bundle (100 broadband, player TV, talk weekend) @ £30 a month is coming to an end at the end of november.
    I cant recall if I received any letters about a price increase but I was just after some advice.

    I only really need broadband as dont really watch TV or use a homephone (both are actually unplugged!)

    What should I aim for re a broadband package? (broadband and phone if necessary)?

    Seems like some people here have a sub £20 broadband only package and that would be ideal I think but anyone with other packages or thoughts?

    Thanks!
    Originally posted by AlexDao
    I requested phone to be taken off my account as never used landline. After cancelling, I received a call the following day from retentions and was pleased to get £24 for 100mb BB only, with 2 months free after a little of persuasive pushing. Some have got better but I was happy with that. So effectively costing £20/month which I'm more than happy with. It's retentions or outbound team you need to chat with who only call you, otherwise the 'deals' you will be offered won't be as good.

    Hope it helps and good luck.
    • Jcw89
    • By Jcw89 10th Oct 18, 11:24 AM
    • 3 Posts
    • 0 Thanks
    Jcw89
    I have recently switched to virgin and am very happy, my internet speeds are the quickest I have ever had, and virgin also do a referral system, I have paid my first 3 bills referring friends. U get £50 credit for referring someone, and they also get £50 for being refered by a virgin customer. So If you know anyone get referring and get your bills paid. I can provide the details on how to do this
    • den169
    • By den169 10th Oct 18, 2:02 PM
    • 265 Posts
    • 69 Thanks
    den169
    I have been with Virgin Media for many years, as I don't really understand technology and I can't haggle and wouldn't know how to go about changing. Also, i have the landline, TV and broadband all together, which is what I want. However, my new price is £61 per month, which seems to be a total rip off. I don't do fancy things, just watch TV, browse the internet, send a few emails and make phone calls (no international stuff)..

    How can I get them to reduce the monthly price? I am not a confident or assertive person, but I know that I am being ripped off. I couldn't cope with the upheaval that changing suppliers would entail, so I have to get my Virgin Media charge reduced. It will be hard enough to make the initial call, so how should I appproach it with them? Any kind advice would be welcome and much appreciated.

    Thank you.
    Originally posted by ceegee
    Get a relative or tech savvy friend to ring them for you while your there,If you cancel and they don't ring with an offer you can always ring them before the 30 days is up and tell them your gonna stay.In my dealings with them you have to cancel and wait for the retentions call.I have 200mb fun tv evening and weekend calls £36 a month including line rental.
    • devon_guy
    • By devon_guy 11th Oct 18, 1:58 PM
    • 245 Posts
    • 122 Thanks
    devon_guy
    I had full house tv with movies, 200mb broadband and anytime calls for 43 a month. Was going up to something ridiculous like £90 so cancelled. They didn't call until 2 days before I was due to go.

    They wouldn't keep my package on the price I'm paying, best they could do for £43 was unlimited calls, 100mb broadband and full house tv minus movies. Don't think it was that great but they wouldn't budge so I agreed.
    • mro
    • By mro 12th Oct 18, 4:57 PM
    • 744 Posts
    • 660 Thanks
    mro
    What happens when you cancel ?

    Are you giving 30 days notice to cancel, so you stay on your current package until it cancels and have 30 days to change your mind ?
    • Anon
    • By Anon 12th Oct 18, 5:39 PM
    • 13,633 Posts
    • 152,229 Thanks
    Anon
    What happens when you cancel ?

    Are you giving 30 days notice to cancel, so you stay on your current package until it cancels and have 30 days to change your mind ?
    Originally posted by mro
    Yes, 30 days for them to either call you back with a better deal or for you to find an alternative provider.
    • Marvel1
    • By Marvel1 13th Oct 18, 7:07 AM
    • 3,693 Posts
    • 4,094 Thanks
    Marvel1

    As I said at the end of my comment, some people seem to be able to extract bargain basement deals and others donít, even having put in a cancellation. Iíd love to know why the inconsistency, but itís one of the reasons I ditched everything else. Even the assistants in the shop agreed with that point.
    Originally posted by The Flying General
    All to do with usage, high end user you have no chance of a deal.

    I cancelled, no callback, on last day I phoned them and they didn't even bother to attempt to keep me. So I left them.
    • VoucherMan
    • By VoucherMan 13th Oct 18, 9:16 AM
    • 2,530 Posts
    • 5,017 Thanks
    VoucherMan
    All to do with usage, high end user you have no chance of a deal.
    Originally posted by cjdavies
    Not true in my experience. I sometimes accept the deal from cancellations as it's good enough for me. If I can get £21 a month for 50Mbps and this despite having a high usage, they must still be willing. I don't know what they consider 'high usage', but I have been known to eat over 1TB in a month. (FYI, I think they wanted £26 or £28 for 100Mbps, which I still think was a reasonable price, but OTT for me). Maybe I won't get quite as good a deal, but still far better than accepting their defaults, and still cheaper than I could get elsewhere.


    I did cancel and had 4 calls from Retentions all of which were whilst I was at work or they dropped out after 20s.



    As I said at the end of my comment, some people seem to be able to extract bargain basement deals and others donít, even having put in a cancellation. Iíd love to know why the inconsistency, but itís one of the reasons I ditched everything else. Even the assistants in the shop agreed with that point.
    Originally posted by The Flying General
    I try to arrange my 'cancellation' when I'm going to have some time off work, or at least be able to get to the phone quickly throughout the day.

    Are you sure it was 'retentions' you spoke to while in the store? Could it be that despite what they said, you only got put through to the normal 'leaving' department? Maybe one of those that try to call you would have been able to offer something better. One of those 'you'll never know' moments.
    • tg99
    • By tg99 16th Oct 18, 8:35 PM
    • 702 Posts
    • 276 Thanks
    tg99
    Cancelled yesterday as best offer for Full House TV incl BT Sport, Sky Sports, basic phone (incl line rental), 100mb broadband was £82pm. Had call from outbound loyalty team today and agreed £57pm. Not amazing but decentish, about £4pm more than my last deal with outbound.

    Interestingly they called me on my Virgin landline. They normally always call my mobile. She said they did have my mobile on their system and did not know why the call had been made to my landline this time (apparently there is a ‘dialler’ that automatically connects her to me as opposed to her physically looking up my details and choosing which number to ring).
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,800Posts Today

7,535Users online

Martin's Twitter