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  • FIRST POST
    • MSE Dan L
    • By MSE Dan L 11th Jun 16, 9:59 AM
    • 652Posts
    • 401Thanks
    MSE Dan L
    Add your feedback on energy supplier Iresa
    • #1
    • 11th Jun 16, 9:59 AM
    Add your feedback on energy supplier Iresa 11th Jun 16 at 9:59 AM
    This is a feedback thread on energy supplier

    Iresa

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven!!!8217;t already, join the forum to reply.
    Last edited by MSE Andrea; 26-06-2017 at 12:33 PM.
Page 75
    • grumpycrab
    • By grumpycrab 7th Jan 18, 11:06 AM
    • 3,570 Posts
    • 1,613 Thanks
    grumpycrab
    Looks like they've got all transactions updated to end Dec, whether by "Routine" or "Estimated" Reads; presumably with the intention of running another billing cycle in a few days time.
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • Hengus
    • By Hengus 7th Jan 18, 11:34 AM
    • 5,909 Posts
    • 3,643 Thanks
    Hengus
    Is it worth all the time and trouble to save a few £s? I gave my monthly electricity meter reading to Bulb on Thursday and got a statement of account by e-mail overnight. Zog takes a week to e-mail me my gas statement but it is always accurate.
    • brewerdave
    • By brewerdave 7th Jan 18, 12:10 PM
    • 4,882 Posts
    • 2,023 Thanks
    brewerdave
    Is it worth all the time and trouble to save a few £s? I gave my monthly electricity meter reading to Bulb on Thursday and got a statement of account by e-mail overnight. Zog takes a week to e-mail me my gas statement but it is always accurate.
    Originally posted by Hengus
    Problem is two fold for me 1. IRESA are still comfortably cheapest leccy supplier for me (Bulb is more than a few ££s extra!!) and 2. they have about two months credit currently. I'll be reviewing again in March when this fix ends.
    Looking at others experiences with credit balances if I decide to leave I'll cancel my DD in advance to run down the balance.
    • Hengus
    • By Hengus 7th Jan 18, 12:23 PM
    • 5,909 Posts
    • 3,643 Thanks
    Hengus
    Bulb is more than a few ££s extra!!
    Originally posted by brewerdave
    Not if you play them at their own game.
    • Boxman
    • By Boxman 7th Jan 18, 1:39 PM
    • 126 Posts
    • 48 Thanks
    Boxman
    See they have created an electricity statement to 30th November using a "routine meter reading" (whatever that means) for that date. Pity I switched supplier from them effective from the 5th October though.

    Still no final bill or refund of the £170 or so credit on my account with them on the switching date or response to my many requests for repayment. Reported to the Ombudsman now.
    • brewerdave
    • By brewerdave 7th Jan 18, 2:10 PM
    • 4,882 Posts
    • 2,023 Thanks
    brewerdave
    They must be holding a frightening amount of customer credits at this time as more and more are finishing their 1 year fixes !!
    • fewkeste
    • By fewkeste 7th Jan 18, 3:16 PM
    • 194 Posts
    • 131 Thanks
    fewkeste
    MSE are warning people about Iresa
    I was prompted by MSE Energy Club to do a comparison. In the results list Iresa were quite near the top of the cheapest suppliers but MSE are warning customers to beware of Iresa
    • molerat
    • By molerat 8th Jan 18, 2:51 PM
    • 18,783 Posts
    • 12,933 Thanks
    molerat
    Anyone else received no credit interest on balance for November? I have got October December & all other months.

    I have raised a support ticket.
    Originally posted by philng
    Nov interest added to my daughter's account today along with Dec's short bill.
    www.helpforheroes.org.uk/donations.html
    • Blackdog
    • By Blackdog 8th Jan 18, 3:53 PM
    • 446 Posts
    • 303 Thanks
    Blackdog
    Iresa didn't use my gas meter reading for September for some reason so the last calculation for gas used was end of August. This means my gas credit is building up however they are paying interest on it. It's annoying that it isn't working as it would be a great system if you could know exactly where you stood with your account every month. Electricity account seems to be fine (touch wood). My electricity account is consistently in credit and I suspect my gas account will be in debit once they have caught up with their billing calculations. Does anyone have any experience of how Iresa deals with this, do they transfer some of the electricity credit to the gas account? I have never had a supplier before who splits the direct debit between electricity and gas so would be interested to know how Iresa reconcile it.
    Originally posted by Blackdog
    Just an update on this - my November and December meter readings for gas haven't shown on my account but electricity is still ok. They did use my October gas reading so I am now up to date until then. I would still be interested to hear if anyone has experience of Iresa transferring electric credit to gas. Support ticket has been raised for missing gas meter readings.
    • footyguy
    • By footyguy 8th Jan 18, 8:43 PM
    • 4,136 Posts
    • 1,671 Thanks
    footyguy
    I was prompted by MSE Energy Club to do a comparison. In the results list Iresa were quite near the top of the cheapest suppliers but MSE are warning customers to beware of Iresa
    Originally posted by fewkeste
    Isn't is just a reflection of what is posted on this site, and perhaps this thread in particular???

    WARNING: We'd be very cautious switching to this supplier. Recently, we've seen a high volume of reports from users who've been unhappy with Iresa's customer service, with many struggling to contact the supplier and get their issues resolved.
    Unfortunately, quite a few of the cheapest suppliers for me either have a warning against them, or are said to have too little feedback.

    Interestingly, most of these suppliers don't pay commission to the MSE site either.

    These are shown as the cheapest electricity suppliers for me (excluding cashback) in order
    Solarplicity - Warning
    Iresa Limited - Warning
    Together Energy Limited - Limited feedback !!!8211; 33% Poor
    Powershop
    - Not enough feedback yet
    Peterborough Energy - This is one of a new breed of small suppliers that are so new we don't have any feedback yet
    OneSelect - Limited feedback !!!8211; 25% Poor
    Bristol Energy - the first supplier which it would appear MSE have no worriues about. Only trouble is they would cost me over 20% more than the cheapest supplier
    Despite the warning, and the expressed feedback by many here (especially all the newbies, or those that have come out of the woodwork after many years of silence ), what is not mentioned but is confirmed by this thread is the large number of customers who have not only stuck with the supplier through all these supposed issues (despite no early exit fees to worry about), but are now renewing their contracts for another year.
    Last edited by footyguy; 08-01-2018 at 9:01 PM.
    • footyguy
    • By footyguy 8th Jan 18, 9:12 PM
    • 4,136 Posts
    • 1,671 Thanks
    footyguy
    ...
    The lastest statement purposrts to be for the period 01 Oct 2017 - 30 Nov 2017, but closer inspection shows it only charges for electricity for period 01 Oct 2017 - 31 Oct 2017, (including standing charges only for that period), but does include the payment I made via DD in November

    So I now have an above average credit showing for 30 Nov, so hopefully when I will get 4% interest on this balance they indicate.

    All my meter readings, which I endeavour to provide on the last day of the month, are all showing on my online account (under meter readings), so presumably approved ... it just seems no one has been charged yet for their consumption in November.

    ...
    Originally posted by footyguy
    Interesting the comments made by others here.

    Because for me, Iresa have only the meter readings I submit at the end of the month. No estimated readings showing on my account.

    Also no change to the billing - it still is the one that purports to be until end of Nov, but does not include the consumption for Nov. So the credit still is the same on the billing page.

    No bill for December yet, but Iresa normally aim to issue bills on the 10th of the following month, so no surprise there for me either.
    (It may get "interesting" when I get that bill, as there is currently an issue on the transactions page which I have alerted the supplier to. We'll see
    Issue relates to a type of double billing that one other poster has reported here)
    Last edited by footyguy; 08-01-2018 at 9:14 PM.
    • footyguy
    • By footyguy 8th Jan 18, 9:18 PM
    • 4,136 Posts
    • 1,671 Thanks
    footyguy
    See they have created an electricity statement to 30th November using a "routine meter reading" (whatever that means) for that date. Pity I switched supplier from them effective from the 5th October though.

    Still no final bill or refund of the £170 or so credit on my account with them on the switching date or response to my many requests for repayment. Reported to the Ombudsman now.
    Originally posted by Boxman
    It would appear you are the odd one out here, as I think everyone else has received a bill for end of November by now (even if that bill does not include November's consumption)

    Perhaps because you are no longer supplied by this supplier, is the reason for the dealy?
    In any event, suppliers are supposed to issue a final bill within 6 weeks of leaving.
    So if you left 05 Oct, then that 6 weeks is well past, so I suggest you raise a complaint in line with the suppliers compliant procedure

    Edit: Oh I see you have already raised a complaint according to your post of 15-12-2017
    You presumably are aware, from the suppliers own complaint procedure if not elsewhere, that you can ask the ombudsman to assist you if you do not have a satisfactory response/resolution after 8 weeks of filing that complaint.

    You also say you have already gone to the ombudsman, that that would appear a bit previous to me based on the date you said you switched.
    (That could delay matters still longer)

    I think the Energy Ombudsman is a bit overwhelmed at the moment.
    I filed a complaint with the EO early October. I received confirmation the complaint status was raised by the EO to "Ready for investigation" early Nov. And that is where it still is today.
    Last edited by footyguy; 08-01-2018 at 9:34 PM.
    • martyp
    • By martyp 8th Jan 18, 9:55 PM
    • 730 Posts
    • 92 Thanks
    martyp
    Lo and behold my interest for November has returned on my account and is more than it was before, on par with the other months. Also charges for 21st to 31st December using an estimated reading for 31st. Looks like things are being juggled around a bit but looks as though it's being corrected and wouldn't dispute the charges etc. that are on there.
    • Al Ross
    • By Al Ross 8th Jan 18, 10:30 PM
    • 418 Posts
    • 81 Thanks
    Al Ross
    It would appear you are the odd one out here, as I think everyone else has received a bill for end of November by now (even if that bill does not include November's consumption)

    Perhaps because you are no longer supplied by this supplier, is the reason for the dealy?
    In any event, suppliers are supposed to issue a final bill within 6 weeks of leaving.
    So if you left 05 Oct, then that 6 weeks is well past, so I suggest you raise a complaint in line with the suppliers compliant procedure

    Edit: Oh I see you have already raised a complaint according to your post of 15-12-2017
    You presumably are aware, from the suppliers own complaint procedure if not elsewhere, that you can ask the ombudsman to assist you if you do not have a satisfactory response/resolution after 8 weeks of filing that complaint.

    You also say you have already gone to the ombudsman, that that would appear a bit previous to me based on the date you said you switched.
    (That could delay matters still longer)

    I think the Energy Ombudsman is a bit overwhelmed at the moment.
    I filed a complaint with the EO early October. I received confirmation the complaint status was raised by the EO to "Ready for investigation" early Nov. And that is where it still is today.
    Originally posted by footyguy
    I have received no Gas and Electric Bills for October, November and of course December. I have told them about two weeks ago via facebook and I was told it would be passed onto Finance.
    • Ubique
    • By Ubique 9th Jan 18, 2:42 AM
    • 3 Posts
    • 1 Thanks
    Ubique
    I don't normally make complaints on here but I would like to share a particular story of concern. As consumers we are always looking for a cheaper deal on our energy supply. Over the years I have made many switches to the "quote" next best deal for my energy supply and never had any problems. My last switch was to IRESA and that's where the problems started. The company seems to be in chaos, it is all but impossible to contact them about anything concerning your account. When you try to switch they continually object to your moving away from them but keep adding charges for the supply. It's like your trapped and can't get away. In summary about this energy supplier I would say in my opinion that although they show up as the cheapest supplier I would advise that under no circumstances should you transfer to them. If you need to check them out for yourself just google IRESA problems and see for yourself.
    • brewerdave
    • By brewerdave 9th Jan 18, 8:36 AM
    • 4,882 Posts
    • 2,023 Thanks
    brewerdave
    Interesting the comments made by others here.

    Because for me, Iresa have only the meter readings I submit at the end of the month. No estimated readings showing on my account.

    Also no change to the billing - it still is the one that purports to be until end of Nov, but does not include the consumption for Nov. So the credit still is the same on the billing page.
    Originally posted by footyguy
    Presumably you always put a reading in for the actual last day of the calendar month? I've been putting in readings on various dates from 26th to 30th of the month. They have only started producing their estimated month end readings since October, and are describing these readings as "routine reads" on the revised bills.
    My November bill originally only included charges to October but has been redone to include usage up to their read of 30th November (altho' they haven't actually emailed to say that they have revised!!)
    The Account Management page is up to end of December BUT has been altered yet again ! as the balance has magically reduced. Still haven't managed to reconcile with my spreadsheet, altho' the difference is relatively small,and I think is due to the interest amounts being wrong on IRESA's site.
    I'll stick with them as long as they last, because they are comfortably cheapest for me for leccy -but still VERY glad that I didn't move my gas to them
    • Boxman
    • By Boxman 9th Jan 18, 12:38 PM
    • 126 Posts
    • 48 Thanks
    Boxman
    Further to my previous postings in regard to trying to get the credit balance on my account at the switching date of the 5th October, I have had a e-mail from Iresa this morning asking for copies of the first invoices I received from the new supplier (OVO). They say they will generate a final bill from these.


    I have provided them with the requested copies and we will now see how long it takes to get things sorted!
    • nigelbb
    • By nigelbb 9th Jan 18, 1:39 PM
    • 1,995 Posts
    • 2,754 Thanks
    nigelbb
    It would appear you are the odd one out here, as I think everyone else has received a bill for end of November by now (even if that bill does not include November's consumption)

    Perhaps because you are no longer supplied by this supplier, is the reason for the dealy?
    In any event, suppliers are supposed to issue a final bill within 6 weeks of leaving.
    So if you left 05 Oct, then that 6 weeks is well past, so I suggest you raise a complaint in line with the suppliers compliant procedure
    Originally posted by footyguy
    I moved out in August last year & I'm still waiting for a final bill. As I stopped my direct debit the previous month I owe them money so I am not bothered.
    • footyguy
    • By footyguy 9th Jan 18, 5:58 PM
    • 4,136 Posts
    • 1,671 Thanks
    footyguy
    Presumably you always put a reading in for the actual last day of the calendar month?
    Originally posted by brewerdave
    Correct
    I've been putting in readings on various dates from 26th to 30th of the month....
    Originally posted by brewerdave
    That would explain the estimated readings. As the supplier bills to the end of the month, then they will estimate your reading to that date ... but your reading a few days before will help ensure the accuracy of that estimate.

    Just like any other responsible supplier would act
    • footyguy
    • By footyguy 9th Jan 18, 7:28 PM
    • 4,136 Posts
    • 1,671 Thanks
    footyguy
    ...
    No bill for December yet, but Iresa normally aim to issue bills on the 10th of the following month, so no surprise there for me either.
    (It may get "interesting" when I get that bill, as there is currently an issue on the transactions page which I have alerted the supplier to. We'll see
    Issue relates to a type of double billing that one other poster has reported here)
    Originally posted by footyguy
    Today I have the December bill. Looks good ... apart from the opening balance.

    According to the Bill history page, my closng balance on 30 Nov was a reasonable credit, yet the opening balance on 01 Dec is a huge debit.

    So checked the Oct & Nov combined bill again, and yes, they secretly change it on 02 Jan
    Completely fubar'd. They actually billed me for Oct & Nov more than I have ever used in total the whole period I've been with Iresa, partly because they have billed the whole period again (and not cancelled previous bills) and double billed for some too.

    So for a bill that suggests it covers 61 days, they've charged me 100s of days standing charge too.

    But I have copies of the previous bills downloaded (as well as some screen dumps of obvious errors), so hopefully they'll sort this all out ... eventually.

    Now waiting for the crazy amendment they will suggset to my monthly DD due to my account supposedly being in huge debit.

    (Fortunately, I have a great spreadsheet that tells me what I should be billed and what my balance should be, ignoring the interest they will owe me too.)
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