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  • FIRST POST
    • MSE Karl
    • By MSE Karl 13th May 16, 4:21 PM
    • 105Posts
    • 32Thanks
    MSE Karl
    Octopus Energy reviews: Give your feedback
    • #1
    • 13th May 16, 4:21 PM
    Octopus Energy reviews: Give your feedback 13th May 16 at 4:21 PM
    This is a feedback thread on energy supplier

    Octopus Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Andrea; 14-09-2017 at 2:53 PM.
Page 10
    • bbarroso
    • By bbarroso 4th Oct 18, 10:23 PM
    • 101 Posts
    • 9 Thanks
    bbarroso
    I moved out of my property on July the 2nd, just before Iresa ceased to trade.

    A month later Octopus set up a direct debit and starts to debit my account. I mailed them asking what that was and never got an answer.

    Probably will have to pop into my bank and ask them to step in
    • pheasant plucker
    • By pheasant plucker 6th Oct 18, 1:39 PM
    • 8 Posts
    • 4 Thanks
    pheasant plucker
    If you have found a supplier that is offering such a good deal on electricity, then why not do the decent thing and share the information with other MSErs? Many comparison sites are giving information such as this:

    Quote Both gas and electricity consumption is measured in kWh. The unit rate you pay will vary depending upon the energy price plan you’re on, and even the region you live in, but the average cost of electricity per kWh is 14.37p, and the average gas cost per kWh is 3.80p. Unquote

    The price per kWh that you are paying seems to be outwith what the market is offering. That said, I have been offered a tariff with electricity at 5p/kWh which is true. It is restricted to EV owners only and the 5p unit price is only available for 4 hours a night. The tariff is Octopus Go. Octopus also offer a tariff called Agile where they will pay consumers to use electricity at certain times of the day. I am not trying to be clever: this site only works because people are prepared to share information.
    Originally posted by Hengus
    The title of this forum is Octopus Energy Reviews and that is what I have done. I wanted to make the point that I left Iresa (not my choice) and Octopus (my choice because of their tariffs) and I am owed money still from both accounts. I do not wish to act as a comparison site as each individual has varying power needs, if they are a high gas user but low electricity user then I am sure Octopus will be the right supplier for them. My electric tariff is 3.923p cheaper than Octopus and on a annual consumption of 10000kwh I will have saved £392 than being with them, which is £32 less per month, there will be variations due to the standing charges but all in all it's better for me.
    I am not going to add any further comments on this forum but will sign off like Jon Paull, Operations Director of Octopus did on my introduction email

    "love and power" yuk!
    • Hengus
    • By Hengus 6th Oct 18, 1:56 PM
    • 6,841 Posts
    • 4,396 Thanks
    Hengus
    The title of this forum is Octopus Energy Reviews and that is what I have done. I wanted to make the point that I left Iresa (not my choice) and Octopus (my choice because of their tariffs) and I am owed money still from both accounts. I do not wish to act as a comparison site as each individual has varying power needs, if they are a high gas user but low electricity user then I am sure Octopus will be the right supplier for them. My electric tariff is 3.923p cheaper than Octopus and on a annual consumption of 10000kwh I will have saved £392 than being with them, which is £32 less per month, there will be variations due to the standing charges but all in all it's better for me.
    I am not going to add any further comments on this forum but will sign off like Jon Paull, Operations Director of Octopus did on my introduction email

    "love and power" yuk!
    Originally posted by pheasant plucker
    Fair enough, but I am still struggling to understand why you won’t say which supplier is offering electricity at the unit cost that you are suggesting. Why the secrecy? A lot of us spend time on PCWs checking dual fuel suppliers; single suppliers etc and I cannot find a supplier offering a unit price less than 10p/kWh for electricity (other than time of use, Economy 7). I am clearly missing something.

    https://www.theecoexperts.co.uk/kwh-electricity-prices
    Last edited by Hengus; 06-10-2018 at 1:59 PM.
    • firsttimemover
    • By firsttimemover 8th Oct 18, 7:45 AM
    • 124 Posts
    • 65 Thanks
    firsttimemover
    Outfox the market was before they raised their prices last week. 9.76p (now 10.48)
    • firsttimemover
    • By firsttimemover 8th Oct 18, 7:48 AM
    • 124 Posts
    • 65 Thanks
    firsttimemover
    Correction: price rise effective from Nov, not last week, but it was announced last week
    • Hengus
    • By Hengus 8th Oct 18, 8:25 AM
    • 6,841 Posts
    • 4,396 Thanks
    Hengus
    Outfox the market was before they raised their prices last week. 9.76p (now 10.48)
    Originally posted by firsttimemover
    Or for my postcode, 12.4703p/kWh.
    • beardiedog
    • By beardiedog 8th Oct 18, 8:52 AM
    • 631 Posts
    • 242 Thanks
    beardiedog
    12.065p/kWh here.
    • brewerdave
    • By brewerdave 8th Oct 18, 10:21 AM
    • 5,249 Posts
    • 2,325 Thanks
    brewerdave
    Haven't got the exact figure recorded but it was certainly more than Iresa's price when I looked in August (IRESA was 12.432 p/kwh) for my area.
    • Falcon77
    • By Falcon77 8th Oct 18, 4:34 PM
    • 2 Posts
    • 0 Thanks
    Falcon77
    Ex IRESA customer who got forced into Octopus by regulator or whoever decides IRESA to be honest I found great, only contacted customer services once with them and they sorted me out straight away. ANway despite having already gived Octopus my final reading to cover the period with IRESA, when I received an e-mail asking for a meter reading I clicked the link and it took be back to a page asking for a final reading again for my time with IRESA. mailed them to query why, and got a mail back saying "We know how important it is to get back to you as soon as possible, but just to let you know it's currently taking us longer than we'd like - right now we're averaging less than 12 hours to reply, and just shy of a day outside of normal business hours." Finally got a reply FIVE days later, too late for me to submit the reading they actually wanted according to the reply i.e. a current reading so I got billed against an estimate I assume. Thought this lot were supposed to be top for customer service? Not in my book, time to switch without a doubt.
    • gardner1
    • By gardner1 10th Oct 18, 11:53 AM
    • 2,758 Posts
    • 4,101 Thanks
    gardner1
    For a company that prides itself on C/S.......it needs to try and deliver some of it
    • Missmarie
    • By Missmarie 13th Oct 18, 11:34 PM
    • 30 Posts
    • 30 Thanks
    Missmarie
    I assume that you were talking about SSE?
    Originally posted by Hengus
    Hi. Sorry for late reply. What are you confused about? I was talking about Octopus Energy and M&S Energy.
    • markipad
    • By markipad 24th Oct 18, 8:25 AM
    • 42 Posts
    • 9 Thanks
    markipad
    Refund received from Octopus
    (Ex Iresa customer, placed with Octopus, and self-switched away to Usio as soon as allowed.)

    Pleased to report that Octopus have today correctly refunded my credit balance.

    It took a few weeks, but that was because I initially declined to set up a DD with them; I had been well in credit from Iresa, and was switching away from Octopus anyway. As soon as I explained situation to Octopus, they told me I had to set up a DD to enable them to refund, and they assured me that no debits would be made. This was all correct, and the refund arrived 10 days after I set-up the DD.

    All in all, satisfied with the way Octopus conducted my account.
    • matelodave
    • By matelodave 24th Oct 18, 12:56 PM
    • 3,989 Posts
    • 2,531 Thanks
    matelodave
    I'm not sure why they need a direct debit set up to refund you or even for you to pay them.

    Either you or they could send a cheque or even do it by bank transfer depending on who owed who. A DD might suit them better but it doesn't suit me.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • Mister G
    • By Mister G 24th Oct 18, 1:04 PM
    • 863 Posts
    • 510 Thanks
    Mister G
    I had to set up a DD with Octopus for them to repay the money they owed me.

    I think that it's just their preferred way of doing it.

    Once I got the refund, I just cancelled the DD. No problem really.
    • matelodave
    • By matelodave 24th Oct 18, 4:23 PM
    • 3,989 Posts
    • 2,531 Thanks
    matelodave
    Finally got my bill, they reckon they owe me £6 which is about right.

    I've told them they can send me a cheque or give it to charity but I'm not setting up a DD for six quid
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • markipad
    • By markipad 24th Oct 18, 7:45 PM
    • 42 Posts
    • 9 Thanks
    markipad
    I'm not sure why they need a direct debit set up to refund you or even for you to pay them.

    Either you or they could send a cheque or even do it by bank transfer depending on who owed who. A DD might suit them better but it doesn't suit me.
    Originally posted by matelodave

    I totally agree, and that's what I said to them; my point was that I did not owe THEM, they owed ME, and why couldn't they just take my bank details from me, or send me a cheque. Just seemed a waste of time, and of course it also meant that they got to hold on to my money for another 10 days. Multiply this by many thousands of customers etc etc..
    • brewerdave
    • By brewerdave 27th Oct 18, 9:50 AM
    • 5,249 Posts
    • 2,325 Thanks
    brewerdave
    I had to set up a DD with Octopus for them to repay the money they owed me.

    I think that it's just their preferred way of doing it.

    Once I got the refund, I just cancelled the DD. No problem really.
    Originally posted by Mister G

    I'm beginning to suspect that the lack of a DD set up with Octopus, is why my account is in stasis. It is still showing the small credit transferred from IRESA, and the final meter reading supplied by USIO (who I switched to) but no bill ,which I calculate at ~ £70 for the period I was with Octopus. Wonder how long it will remain this way ??
    • katies mum
    • By katies mum 27th Oct 18, 11:08 AM
    • 2,062 Posts
    • 242 Thanks
    katies mum
    I didn`t have a DD set up with Octopus, just made a card payment when their bill arrived.
    • beardiedog
    • By beardiedog 27th Oct 18, 4:02 PM
    • 631 Posts
    • 242 Thanks
    beardiedog
    They asked me to set up a DD, which I did, but they refunded me by bank giro credit.
    • HHarry
    • By HHarry 27th Oct 18, 6:24 PM
    • 460 Posts
    • 309 Thanks
    HHarry
    My experience was the same - no refund a month after switching so I chased by email, and was told to set up a DD.

    It was a bit of a nonsense though - they had already set-up a DD from Iresa, I had to amend the details with exactly the same sort code and account number.

    Why they couldn't have proactively contacted me when my account switched I don't know. A cynic would suggest it gave them the chance to hold onto my money for 40 days.
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