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    • Kathiravans7
    • By Kathiravans7 19th Apr 16, 3:42 PM
    • 7Posts
    • 0Thanks
    Deposit Not Returned
    • #1
    • 19th Apr 16, 3:42 PM
    Deposit Not Returned 19th Apr 16 at 3:42 PM
    This issue is related to the tenancy of (text removed by MSE Forum Team) which is owned by Max Estates Limited. I moved into the property on 23 June 2015 and I moved out on 23 December 2015. I signed License to occupy document. The flat is not shared with anyone and it was provided for exclusive usage only. The deposit which I paid was £1089.1 and this amount is not yet returned.

    I decided to move out and I gave one month’s notice to Faye Pattenden who is the property administrator in Max Estates Ltd. I received an email from her that I would get my deposit back 14 days after moving out.

    The payment was not made to me at the end of 14 days. I kept calling and emailing various members of the Landlord’s staff. I have continued to call and email Max Estates Limited but I have had no reply and I have not been told why my deposit has not been refunded.

    In connection to this I contacted Shelter who sent the ‘Letter before claim’ to Max Estates Ltd for which also I never got a response.

    Please advise me in recovering my security deposit quickly. I am advised by Shelter that I have to raise small claims in the court but not sure how much time this would really take. There is also court fees which I need to pay. Above all even if I get the court order in my favour, will the Max Estates Ltd pay me.

    Is there any other way out ??
    Last edited by MSE ForumTeam5; 20-04-2016 at 8:37 AM. Reason: Personal details
Page 3
    • lonsie5
    • By lonsie5 3rd Aug 17, 3:54 AM
    • 8 Posts
    • 2 Thanks
    By the time tenants received the paperwork from Max Estates they had already paid the lettings agents a fee. I paid £400 and was told it was non-refundable. Only realised it was a licence to occupy when Max Estates emailed the agreement. When I didn't get my deposit back I made an appointment with Harts in Norwich and had a meeting with the manager. I also gave them a letter and it led to me getting the £400 fee back. Part of the reason for the refund was because they had misled me into believing I was getting an Assured Tenancy Agreement. If I had got my deposit back I would not have thought of doing this .We all need to get together and take out a class action lawsuit against Max Estates. This was the advice I was given by BBC Rip Off Britain's lawyer. It will be much cheaper if we all stick together. If interested email me.
    • shandymanuk
    • By shandymanuk 16th Sep 17, 4:36 AM
    • 9 Posts
    • 2 Thanks
    Anyone got any updates?
    • lonsie5
    • By lonsie5 25th Sep 17, 12:21 AM
    • 8 Posts
    • 2 Thanks
    Rip off Britain
    The only update I've got is that Rip Off Britain appear to be finalising everything before broadcasting the show. A few different people have now told them their story and been filmed for the show. I think that we all have to remember that they are only going to highlight the problem to warn others from falling into the same trap. They cannot actually get us our deposits back. Only we can do that by getting together and taking out a class action. Check out the landlords Facebook page to see the high life he and his family are living with our money. I really want to take this further but can't do it on my own. If anyone is interested in a class action please get in touch.
    • lonsie5
    • By lonsie5 29th Sep 17, 6:22 AM
    • 8 Posts
    • 2 Thanks
    Rip Off Britain are airing the show on Tuesday 10.10.17 at 9:15am. Unfortunately we were not allowed to name Max Estates or any of the other names Nicholas Sutton uses for his businesses but at least we have been able to highlight the problems with License to Occupy leases. If anyone is I interested in contacting me to pursue a class action or a group litigation as it's called in the UK please do.
    • Shawn Oberem
    • By Shawn Oberem 1st Oct 17, 1:19 PM
    • 1 Posts
    • 1 Thanks
    Shawn Oberem
    Latest Details for Max Estates (now Sutton Management)
    Hey Everyone,

    Max Estates have ceased using their name: they are running as Sutton Management.

    The Registered Business Address has changed to:
    Office 7, 35 - 37 Ludgate Hill, London, EC$M 7JN. (Virtual Address)

    Companies House have the following correspondence address for the Directors:
    The Penthouse, 25a Vincent House, Vincent Square, Westminster, SW1P 2NB and
    11 Gough Square, City of London, EC4A 3DE.

    The emails are and
    • Oatsinthedark
    • By Oatsinthedark 4th Oct 17, 1:41 PM
    • 8 Posts
    • 0 Thanks
    Hi all,

    I myself am in the same situation as most here. I moved a month from st faiths lane norwich, and have yet to receive my deposit of £831.50.
    They said in an email that they told new tenants that the deposit pays the last months rent but i was never informed.
    I have been emailing Angie and Michelle for the last month trying to chase them up. Everytime I email they send back an automatee reply saying they will be back in the office the next day but then never reply.
    Also apparently only Michelle can handle the finances but never replies.
    I have been in contact with my letting agent who have sent numerous emails to Angie and Michelle but again no replies.
    What can I do to get my money back? The flat was run inadequately; there was mould, no gas whilst being charged for it, the power kept going out every 2 weeks, no wifi, no lockers or holes for post so it was just left there.

    I just want my money back and this grievance to stop!
    • Comms69
    • By Comms69 4th Oct 17, 1:43 PM
    • 2,982 Posts
    • 2,944 Thanks
    start your own thread....
    • Oatsinthedark
    • By Oatsinthedark 4th Oct 17, 1:50 PM
    • 8 Posts
    • 0 Thanks
    Someone asked if they anyone has had any similar experiences so i posted mine
    • shandymanuk
    • By shandymanuk 4th Oct 17, 10:20 PM
    • 9 Posts
    • 2 Thanks
    start your own thread....
    Originally posted by Comms69
    Why should he? This thread is about Max Estates, both in Bracknell and Norwich, and him creating another thread is just going to potentially duplicate any responses. Your post is unhelpful and just rude.
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