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  • FIRST POST
    • MSE Fraser
    • By MSE Fraser 21st Dec 15, 1:19 PM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Bulb Energy Reviews: Give your feedback on the energy supplier
    • #1
    • 21st Dec 15, 1:19 PM
    Bulb Energy Reviews: Give your feedback on the energy supplier 21st Dec 15 at 1:19 PM
    This is a feedback thread on energy supplier

    Bulb

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you haven’t already, join the forum to reply.

    Please don't post Bulb referral links here. Referral links can be posted on the dedicated Referrers Board. Thanks!
    Last edited by MSE Andrea; 26-07-2018 at 11:38 AM.
Page 15
    • rich_shot2003
    • By rich_shot2003 12th Sep 18, 9:27 PM
    • 1,953 Posts
    • 583 Thanks
    rich_shot2003
    My switch to them takes place tomorrow so will see if it all goes to plan.

    Not so happy about email saying prices are going up in Nov but they still work out cheaper then BG.

    In email it says new customers will start paying new prices from when they sign up so does that mean as i switch tomorrow will i pay new prices from now or in Nov?
    • beardiedog
    • By beardiedog 13th Sep 18, 9:03 AM
    • 610 Posts
    • 236 Thanks
    beardiedog
    My switch to them takes place tomorrow so will see if it all goes to plan.

    Not so happy about email saying prices are going up in Nov but they still work out cheaper then BG.

    In email it says new customers will start paying new prices from when they sign up so does that mean as i switch tomorrow will i pay new prices from now or in Nov?
    Originally posted by rich_shot2003
    I was in mid-switch when the price rise was officially announced.

    I received an email a few days ago telling me the price rise would be effective from November so I imagine you are deemed to be a customer if you were already switching.
    • alleycat`
    • By alleycat` 13th Sep 18, 10:56 AM
    • 1,777 Posts
    • 1,534 Thanks
    alleycat`
    Totally agree with you, back in May my e-on fix was about to end and their new offerings were quite a bit higher than what i was paying so i started the search of what other companies offerings were.
    Originally posted by steven cardwell

    Basically you are me down to the timings and moving from Eon. OutFox were even cheaper than bulb but an "unknown" quantity. There wasn't a Fix i'd have trusted at the price point you mention (Avro have good reviews up to when people want to leave).


    I predicted Bulb would put their prices up but 30%+ on Gas has caught me by surprise.


    Ironically EON are now the same price as Bulb for me (Give or take).


    It seems an odd game as Bulb will lose customers but, in their t's and c's they'll pay exit fees, you can take a fix now that's cheaper and still move back if they drop their prices (at least once).
    • RayH
    • By RayH 13th Sep 18, 11:07 AM
    • 2 Posts
    • 0 Thanks
    RayH
    Switched to Bulb from First Utility on 3rd July. Everything smooth on their side, but still waiting for refund from First Utility, who took their normal direct debit on 5th July, I awaiting feedback from Bulb. Anyone else had this kind of trouble?
    • satchef1
    • By satchef1 13th Sep 18, 12:45 PM
    • 112 Posts
    • 69 Thanks
    satchef1


    If I'm reading this right, Bulb are suggesting overall wholesale costs for the average consumer have increased around £130 in the last 12 months. Meanwhile, their retail pricing has increased by ~£190 for the average consumer. An average increase in profitability of £60 per customer, multiplied by 750,000 customers. So an extra £45m in gross profit?

    I wonder if they're maybe taking their rising fortunes for granted? They've gone from 70,000 customers to over 750,000 in just over a year, and are now nipping at the heels of First Utility and OVO. But they've done most of that through referral marketing. The problem with referral marketing is those customers can be encouraged to move again. I've already started working on the people I referred, with some success in the 14 hours since I started sending emails.

    I suppose I should be thanking Bulb really. They've given people a reason to switch, which has given me the opportunity to make another £50 from every person I referred to them.
    Last edited by satchef1; 13-09-2018 at 12:48 PM.
    • Hengus
    • By Hengus 13th Sep 18, 1:01 PM
    • 6,539 Posts
    • 4,196 Thanks
    Hengus


    If I'm reading this right, Bulb are suggesting overall wholesale costs for the average consumer have increased around £130 in the last 12 months. Meanwhile, their retail pricing has increased by ~£190 for the average consumer. An average increase in profitability of £60 per customer, multiplied by 750,000 customers. So an extra £45m in gross profit?

    I wonder if they're maybe taking their rising fortunes for granted? They've gone from 70,000 customers to over 750,000 in just over a year, and are now nipping at the heels of First Utility and OVO. But they've done most of that through referral marketing. The problem with referral marketing is those customers can be encouraged to move again. I've already started working on the people I referred, with some success in the 14 hours since I started sending emails.

    I suppose I should be thanking Bulb really. They've given people a reason to switch, which has given me the opportunity to make another £50 from every person I referred to them.
    Originally posted by satchef1
    It is not quite that simple. Wholesale costs now equate for less than 38p in every £ that we pay:

    Bill breakdown

    Breakdown of a typical dual fuel bill Source: Ofgem
    Wholesale costs 38%
    Network costs 26%
    Environmental and social obligation costs 8%
    Other direct costs 1%
    Operating costs 17%
    Supplier pre-tax margin 5%
    VAT 5%

    It follows that there must be increases in the other 62p in every £ that we pay. So what might these increases include:

    Smart meter roll out costs

    Ofgem's Consumer Levy covering failed suppliers (paid for by a levy on all consumers)

    Warm Home Discounts; feed in tariffs (paid for by a levy on all consumers)

    Home insulation (paid for by a levy on all customers)

    It is these costs that are arguably out of control. It is too simplistic, in my view, to say that the increases are all down to increases in wholesale costs. That said, the hardest hit in this regard will be the smaller suppliers who had not had the foresight or cash to forward buy. Spot prices run well ahead of average increases in wholesale costs.
    • question
    • By question 14th Sep 18, 5:51 PM
    • 12 Posts
    • 2 Thanks
    question
    Are Bulb playing the system on MSE Energy Club?
    I was in the process of making a switch to Bulb and then they advised me that they will be increasing their prices, so I cancelled the switch. On 10/09/18 I received an email advising me that they were confirming that I had cancelled the switch and that I should wait 3 days if I wished to do another comparison.
    Subsequently I received an email from my old energy supplier saying that they were sorry I was leaving. I said I wasn’t and so they said they would advise Bulb that I wasn’t.
    Today I went on MSE’s Energy Club to do a new comparison. Low and behold, according to MSE I’m switching to Bulb. Until Bulb advise them otherwise, I can’t do another switch.
    This got me thinking 🤔. I helped my father to do a switch through MSE’s Energy Club to Bulb at least 6 months ago. So, I checked his Energy Club page and according to that, he’s still in the process of switching to Bulb 😳, despite having been supplied by Bulb for months! Of course this means that my dad cannot change supplier through MSE’s Energy Club as everything is put on hold whilst a switch is taking place.
    I can’t help thinking that this works in Bulb’s favour.
    (I have asked Bulb to update their records and advise MSE)
    • wavelets
    • By wavelets 14th Sep 18, 6:11 PM
    • 553 Posts
    • 240 Thanks
    wavelets
    I was in the process of making a switch to Bulb and then they advised me that they will be increasing their prices, so I cancelled the switch. On 10/09/18 I received an email advising me that they were confirming that I had cancelled the switch and that I should wait 3 days if I wished to do another comparison.
    Subsequently I received an email from my old energy supplier saying that they were sorry I was leaving. I said I wasn’t and so they said they would advise Bulb that I wasn’t.
    Today I went on MSE’s Energy Club to do a new comparison. Low and behold, according to MSE I’m switching to Bulb. Until Bulb advise them otherwise, I can’t do another switch.
    This got me thinking ��. I helped my father to do a switch through MSE’s Energy Club to Bulb at least 6 months ago. So, I checked his Energy Club page and according to that, he’s still in the process of switching to Bulb ��, despite having been supplied by Bulb for months! Of course this means that my dad cannot change supplier through MSE’s Energy Club as everything is put on hold whilst a switch is taking place.
    I can’t help thinking that this works in Bulb’s favour.
    (I have asked Bulb to update their records and advise MSE)
    Originally posted by question
    Simply contact MSE Energy Club, advise them of the situations and request they release the accounts accordingly.
    Contact deatils can be found on the MSE CEC FAQ page.

    (Presumably your father hasn't received his cashback yet either?)

    This situation is not unique to Bulb Energy; it can equally apply to any supplier.
    MSE only updates (automatically) once a switch has been confirmed.
    So a cancelled switch will always cauuse issues, as will late confirmation by a supplier that a switch has completed. When the supplier does get around to advising MSE of the completion, then MSE will pay the cashback due

    Switching again before cashback is paid, may mean cashback will not get paid for that first switch.
    Last edited by wavelets; 14-09-2018 at 6:15 PM.
    • TonyDonaghy
    • By TonyDonaghy 19th Sep 18, 1:01 PM
    • 1 Posts
    • 0 Thanks
    TonyDonaghy
    I have just changed to Bulb, this is now my 3rd switch in as many years, the process was smooth, I was well informed and updated at every stage, no issues yet, but, will update if any issues arise
    • oldagetraveller
    • By oldagetraveller 19th Sep 18, 2:42 PM
    • 3,176 Posts
    • 1,682 Thanks
    oldagetraveller
    I'm switching from E.on to Bulb at the moment. Going "live" on 3rd September.

    They offered the best prices available, but I would have preferred a 12 months or longer fix.
    However, as the previous poster states, it is a variable rate but there are no exit fees. I did receive an e-mail, very soon after initiating the switch, that as the wholesale energy prices have risen, they would be reviewing their prices in November.
    There have been e-mailed updates as to the switch progress. Possibly these are a bit too flippant and familiar rather than professional but that could be an age thing!

    Once the switch has completed I will further update.
    My only concern, so far, is their referral offer. If they can pay their customer and a referred customer £50 each then why not do away with that referral money and reduce every customers' prices instead?
    Originally posted by oldagetraveller

    The switch went smoothly, they took the first payment when it was due and I have received the final bill from E.0n.
    However, although there was a pre-switch warning re a price rise, from Bulb, it was confirmed by an e-mail not long after the switch.
    Not happy about the large increase in gas/unit.
    Therefore I'm switching away for a two year fix which is slightly cheaper than the new Bulb variable tariff. I suspect they will increase their prices within two years too.

    I will have been with them a whole month and two days!


    It's a shame Bulb don't offer a fix for 12 or more months.
    Did you hear about the politician who had a backside transplant? It rejected him.
    • question
    • By question 19th Sep 18, 4:31 PM
    • 12 Posts
    • 2 Thanks
    question
    Just a quick update. Matt at Bulb got back to me, said it wasn’t their fault and suggested I use alternative comparison websites to MSE Energy Club “such as U Switch and Compare the market”....
    • boxingclever
    • By boxingclever 19th Sep 18, 9:17 PM
    • 4 Posts
    • 1 Thanks
    boxingclever
    Just a quick update. Matt at Bulb got back to me, said it wasn’t their fault and suggested I use alternative comparison websites to MSE Energy Club “such as U Switch and Compare the market”....
    Originally posted by question
    I've had same problem with last two switches & MSE club not registering switches complete, had to email both times but they soon sorted out & all ok. 1st switch Brit gas to Eon, then Eon to Bulb, about yearly switch.
    Have been happy with Bulb & like their website but will be checking if a better rate is out there with the rise in Nov in mind.
    • Mercedes55
    • By Mercedes55 21st Sep 18, 3:10 PM
    • 24 Posts
    • 11 Thanks
    Mercedes55
    We recently switched to Bulb and so far have been very happy. We were with GnERGY before that and had been happy with them too but they aren't part of the Warm Home Discount Scheme and Bulb are. We got our £50 into our account as soon as the account opened and I've referred 2 other people and got another 2 lots of £50 for that, so more than happy
    • pineapple
    • By pineapple 4th Oct 18, 10:31 AM
    • 6,298 Posts
    • 30,236 Thanks
    pineapple
    Re the Bulb price rise announced for November, I'm currently doing price comparisons and have to make the decision soon as my current deal is coming to an end. Does anyone know whether the figures/quote coming up now on the Bulb website reflect the price increase - or can I expect a sudden increase just after signing up?

    Edit - just got a reply from the bulb site that the price being quoted now is the new one.
    Last edited by pineapple; 04-10-2018 at 10:47 AM.
    • beardiedog
    • By beardiedog 4th Oct 18, 10:35 AM
    • 610 Posts
    • 236 Thanks
    beardiedog
    Re the Bulb price rise announced for November, I'm currently doing price comparisons and have to make the decision soon as my current deal is coming to an end. Does anyone know whether the figures/quote coming up now on the Bulb website reflect the price increase - or can I expect a sudden increase just after signing up?
    Originally posted by pineapple
    It includes the increase for new customers.

    The November date is for those already with or just switching to Bulb i.e. 60 days notice.
    • HUMBUG
    • By HUMBUG 14th Oct 18, 1:35 PM
    • 161 Posts
    • 36 Thanks
    HUMBUG
    I'm switching my parents dual energy from Bulb to People's Energy because the moneysavingexpert Cheaper Energy comparison site shows that they can save over £350 . Gas kw usage 46508, Elect kw usage 3698.

    Obviously , it all depends on the timing of these variable tariffs by these various companies. Its becoming a bit of nonsense because one can claim to save over the other by a few months , then the picture may switch around again after another month . A 'musical chairs' of variable rate tariff changes to tempt you to go to and fro. About time the energy industry was nationalised.

    The only good thing about People's Energy is that the profits get ploughed back into the company rather than to shareholders , so I'm expecting any tariff increase to be less than some other variable price type companies.

    Finding this whole switching business very tiresome indeed but having to do it because of the impact it will have on my elderly parents ability to make ends meet every month.
    • SpanishBlue
    • By SpanishBlue 14th Oct 18, 3:49 PM
    • 237 Posts
    • 127 Thanks
    SpanishBlue
    I'm switching my parents dual energy from Bulb to People's Energy because the moneysavingexpert Cheaper Energy comparison site shows that they can save over £350 . Gas kw usage 46508, Elect kw usage 3698.
    Originally posted by HUMBUG
    That is a huge figure for gas consumption. Unless they live in Buckingham Palace or they keep the heating on all day with all the windows and doors open, you might want to investigate if the meter is faulty.
    • pineapple
    • By pineapple 14th Oct 18, 4:28 PM
    • 6,298 Posts
    • 30,236 Thanks
    pineapple
    That is a huge figure for gas consumption. Unless they live in Buckingham Palace or they keep the heating on all day with all the windows and doors open, you might want to investigate if the meter is faulty.
    Originally posted by SpanishBlue
    Maybe they are like my elderly neighbours. Their house is like an oven all day long and irrespective of the weather.
    • HUMBUG
    • By HUMBUG 15th Oct 18, 1:22 AM
    • 161 Posts
    • 36 Thanks
    HUMBUG
    That is a huge figure for gas consumption. Unless they live in Buckingham Palace or they keep the heating on all day with all the windows and doors open, you might want to investigate if the meter is faulty.
    Originally posted by SpanishBlue
    Yes , its a huge figure and I think its because they don't have a room thermostat . The boiler just keeps on heating until its own internal thermostat cuts off . I am going to ask a local plumber whether its worth installing one (or maybe thermostatic valves on the radiators) . I also think they've got the hot water temperature far too high so maybe that needs adjusting down too.

    Being in their late 80's they feel the cold more than most but maybe it is a good idea to check if the meter is faulty (not sure who does this and whether its a free service).

    This is what Bulb sent as an annual summary of gas usage but I worked it out using real readings not estimates (so I arrived at 46208).

    The graph readings are below (approx)

    Sept-Dec : 12,500 kwh
    Dec-Mar : 20,000 kwh
    Mar-Jun : 8000 kwh
    Jun-Sept : 2,500 kwh

    Your gas usage summary
    Over the last 12 months you used 43,234kWh (based on
    available readings and estimates) at a cost of £1,262

    Your personal gas projection for the next 12 months is £1,682.
    This is an estimate based on your expected annual energy
    usage, and your current tariff rates, charges and discounts
    • nubian
    • By nubian 17th Oct 18, 8:34 AM
    • 17 Posts
    • 0 Thanks
    nubian
    Whats the point in continually switching
    I switched from British Gas about 6 months ago to Bulb, since then there have been two price increases from Bulb and now MSE says we should be switching to British Gas!!


    Maybe instead of encouraging everyone to get on the switching merry go round of ever diminishing returns for the ever increasing hassle and effort. MSE should be pioneering an end to the cartel like operation of energy firms and giving the regulator a new brief of properly monitoring the wholesale market and allowing price movements only when they are independently verified as genuinely reflective of what really is going on and are fair in both directions up and down.


    It just like the rigged petrol/diesel market where we are at record high pump prices when oil is nowhere near the record high barrel prices of a few years ago. I am fed up of being fleeced by all the energy companies both for motoring and domestic home use.


    I want to see MSE challenging these inequities rather than encouraging into this ever spiralling switching culture.
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