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  • FIRST POST
    • MSE Fraser
    • By MSE Fraser 26th Nov 15, 10:31 AM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Avro Energy reviews: Give your feedback
    • #1
    • 26th Nov 15, 10:31 AM
    Avro Energy reviews: Give your feedback 26th Nov 15 at 10:31 AM
    This is a feedback thread on energy supplier

    Avro Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did you switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
    Last edited by MSE Andrea; 07-09-2017 at 4:18 PM.
Page 16
    • Consumerist
    • By Consumerist 17th May 18, 3:03 PM
    • 4,890 Posts
    • 2,410 Thanks
    Consumerist
    . . . You only need to look on their Twitter / Facebook to see their last response (Twitter is March) or the constant "Our phone lines are closed today for training messages" which are numerous. Going to switch straight back out.
    Originally posted by Lifes Grand Plan
    Yes, it looks as though well soon be getting the standard "victims of our own success" excuses just before the company collapses completely.

    Watch this space.

    Edit
    Dunno why I'm laughing - I've just joined them.
    Last edited by Consumerist; 17-05-2018 at 3:05 PM.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • Dobbibill
    • By Dobbibill 17th May 18, 5:30 PM
    • 3,314 Posts
    • 4,241 Thanks
    Dobbibill
    Surprised to see all the positive feedback on here. Just switched to Avro and got the "supply now live" type e-mail asking me for meter readings. Followed the link and got "Sorry an Error Occurred.
    Sorry, something has gone wrong. Our team has been notified and will try to correct the problem. Please try again later."
    Originally posted by Lifes Grand Plan
    Have you set up an online account with them - username/password etc?

    I got the same email last week and had no problems submitting my reading.

    Maybe try a different browser?
    I'm a Board Guide on the Energy, Student Money Saving, UK Armed Forces and
    Local Money Saving - Wales boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.


    It's not about being the best -
    It's about being better than you were yesterday.
    • LiGhTfasT
    • By LiGhTfasT 17th May 18, 11:00 PM
    • 131 Posts
    • 52 Thanks
    LiGhTfasT
    I'm glad i've read this as I planned to switch to them. I'm thinking Tonik with the referral is worth the extra £6 a year now.
    • Divinghamster
    • By Divinghamster 20th May 18, 12:13 PM
    • 1 Posts
    • 0 Thanks
    Divinghamster
    Switched to AVRO earlier this year, and to be honest it was the smoothest switch I have had. The online account is as basic as you could wish for, no jargon, just plain simple details, and each page easy to navigate to. The monthly meter readings you need to supply are again easily done. Absolutely no complaints.
    • Consumerist
    • By Consumerist 20th May 18, 12:28 PM
    • 4,890 Posts
    • 2,410 Thanks
    Consumerist
    . . The monthly meter readings you need to supply are again easily done. Absolutely no complaints.
    Originally posted by Divinghamster
    Hi Divinghamster and welcome to the forum.

    Glad to hear you've had no problems. I've recently switched to Avro and I am hoping for the same experience.

    I've recently entered my meter readings online but can't yet find any reading history - I just wanted to confirm closing readings with my previous suppler. Is your meter-reading history available in the online account?


    Thanks.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • RG2015
    • By RG2015 20th May 18, 1:13 PM
    • 1,301 Posts
    • 767 Thanks
    RG2015
    Hi Divinghamster and welcome to the forum.

    Glad to hear you've had no problems. I've recently switched to Avro and I am hoping for the same experience.

    I've recently entered my meter readings online but can't yet find any reading history - I just wanted to confirm closing readings with my previous suppler. Is your meter-reading history available in the online account?

    Thanks.
    Originally posted by Consumerist
    I switched from EDF in August 2016 and everything has been fine since then including the annual renewal in August 2017 to the best new rate.

    For your history, you will need to click on meter readings then gas or electricity then history. Avro hold 6 months of readings in the online history but I cannot remember how quickly the first reading appeared in Avro. It was certainly there when my first monthly statement was produced.

    PS: You may find that the usage history graph figures are not correct. I tried to work out how they were compiled from my monthly statements but never succeeded.
    • Dobbibill
    • By Dobbibill 20th May 18, 1:31 PM
    • 3,314 Posts
    • 4,241 Thanks
    Dobbibill
    I switched on 15th of this month to Avro and submitted meter readings as requested just before that.



    I logged in yesterday to do up to date readings (just because I do it on a Saturday) and I could see my previous (1st) readings just below where I was keying in the new reading.
    I'm a Board Guide on the Energy, Student Money Saving, UK Armed Forces and
    Local Money Saving - Wales boards. I'm a volunteer to help the boards run smoothly, and I can move and merge posts there.
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to forumteam@moneysavingexpert.com. Any views are mine and not the official line of MoneySavingExpert.com.


    It's not about being the best -
    It's about being better than you were yesterday.
    • Consumerist
    • By Consumerist 20th May 18, 2:29 PM
    • 4,890 Posts
    • 2,410 Thanks
    Consumerist
    Thanks guys/gals. Confirmed my handover readings ok. That's a relief, anyway.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • starboard_anchor
    • By starboard_anchor 21st May 18, 6:50 PM
    • 4 Posts
    • 1 Thanks
    starboard_anchor
    Impossible to get money back
    Hi,

    Having tried to switch from Avro Energy to Ebico I am facing the issue that the switch has gone through but they can't make up my final bill and refund what I've overpaid as they have only received my gas and not my electricity reading. New supplier has resent them both but still they say they don't have it and they won't take the reading from me over the phone. Just to add insult to injury, they took an additional direct debit payment after the switch, so I am now owed even more. I've since cancelled the DD and am now battling with complains/customer services to try get my money back.

    I'd avoid Avro like the plague as I can see that for as long as the "don't have a final reading" they can just cling on to my money. Next stop the ombudsman after 28 days - lucky me!

    Anyone had any issues with old suppliers not receiving final values by a so called database?
    • Brisbaneroad
    • By Brisbaneroad 21st May 18, 9:20 PM
    • 9 Posts
    • 2 Thanks
    Brisbaneroad
    Where's my money?
    Switched to Avro in April 2017.
    No problems until I switched again this year to another supplier.
    Changeover date was 1st April and I thought all was OK until Avro took another direct debit after the switch date.
    I reclaimed this and got a refund, then phoned them. After 20 mins on hold ("there are 22 callers ahead of you in the queue") I eventually spoke to someone who promised to sort it. To be fair, I did receive a corrected final bill, but the credit balance of £61 has still not been refunded. Just sent them an email, can't face another interminable wait on the phone.
    Incidentally, although my case is similar to "starboard_anchor", Avro definitely DID get both my final readings, they were shown on their original (non-final) bill for the period.
    • Davidsb
    • By Davidsb 22nd May 18, 11:39 AM
    • 2 Posts
    • 0 Thanks
    Davidsb
    Well, my switch (from Flow Energy) was scheduled for Sunday 20th May.....

    I received the Welcome Pack, and Avro managed to take my first Direct Debit - so far, so good, I thought.

    Since then - nothing.

    Two emails later, still nothing. I managed to get up to 37th in the telephone queue yesterday, before having to return to my paid employment....otherwise there would be nothing in my bank account to pay the next DD - which I suspect will happen just as efficiently as the first DD.

    So, not impressed so far.....
    • Traveliron
    • By Traveliron 25th May 18, 4:45 PM
    • 1 Posts
    • 0 Thanks
    Traveliron
    Easily received. Hard to Leave
    Been with them for about a year now but recently saw some better deals for my circumstances. Haven't had any problems until I decided to leave.
    Twice now I have requested a transfer through two other companies and it has been objected to by Avro. The objection was based on money outstanding (I pay full amount through DD, always on time) and even after settling on the phone the objection was lifted after the deals had expired. Now just applied for my third attempt to transfer to yet another company. Fully expect it will be objected to but I'll keep you posted.
    Quite tricky to deal with if you're flighty with rates.
    • Consumerist
    • By Consumerist 25th May 18, 6:26 PM
    • 4,890 Posts
    • 2,410 Thanks
    Consumerist
    Been with them for about a year now but recently saw some better deals for my circumstances. Haven't had any problems until I decided to leave.
    Twice now I have requested a transfer through two other companies and it has been objected to by Avro. The objection was based on money outstanding (I pay full amount through DD, always on time) and even after settling on the phone the objection was lifted after the deals had expired. Now just applied for my third attempt to transfer to yet another company. Fully expect it will be objected to but I'll keep you posted.
    Quite tricky to deal with if you're flighty with rates.
    Originally posted by Traveliron
    Keep records of the tariffs you have missed out on and the objections raised. If there is another unwarranted objection then lodge a formal complaint and seek compensation for the additional cost caused by the delay.


    If you already have the records from your previous attempts then you can still lodge a complaint and let the Ombudsman take a look at it after eight weeks if not resolved to your satisfaction.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • Consumerist
    • By Consumerist 25th May 18, 6:34 PM
    • 4,890 Posts
    • 2,410 Thanks
    Consumerist
    Well, my switch (from Flow Energy) was scheduled for Sunday 20th May.....
    I received the Welcome Pack, and Avro managed to take my first Direct Debit - so far, so good, I thought.
    Since then - nothing.
    Two emails later, still nothing. I managed to get up to 37th in the telephone queue yesterday, before having to return to my paid employment....otherwise there would be nothing in my bank account to pay the next DD - which I suspect will happen just as efficiently as the first DD.
    So, not impressed so far.....
    Originally posted by Davidsb
    They are pretty slow to answer emails - it's usually about 4 working days when I have emailed them.

    If you log in to your online account, it does keep you posted as to progress during the switching process.

    I don't quite follow what has happened about your DDs but Avro start collecting them one month after you sign up and then on the same date in each subsequent month. This usually means that the first DD is collected before the switch has actually completed.
    Last edited by Consumerist; 25-05-2018 at 6:37 PM.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • martflet
    • By martflet 27th Jun 18, 2:46 PM
    • 1 Posts
    • 0 Thanks
    martflet
    AVRO quoted price does not match their tariff
    Sorry this was an error on my part.
    Last edited by martflet; 27-06-2018 at 2:57 PM. Reason: Made an error
    • morltepaworl
    • By morltepaworl 23rd Jul 18, 11:13 AM
    • 14 Posts
    • 6 Thanks
    morltepaworl
    Avro Energy
    I have been with Avro for just under a year now. I didn't encounter any problems with the switch and have had none throughout the year. I am just about to renew my contract with them as once again they are close to the top in competitive pricing.
    I have a minor issue with 'MY ACCOUNT'. I think its bar charts could be better presented, but all in all I am happy staying with them.
    • Consumerist
    • By Consumerist 23rd Jul 18, 12:28 PM
    • 4,890 Posts
    • 2,410 Thanks
    Consumerist
    I have been with Avro for just under a year now. I didn't encounter any problems with the switch and have had none throughout the year. I am just about to renew my contract with them as once again they are close to the top in competitive pricing.
    I have a minor issue with 'MY ACCOUNT'. I think its bar charts could be better presented, but all in all I am happy staying with them.
    Originally posted by morltepaworl
    I'm a few months in now and have not encountered any major problems so far. It's a bare-bones customer service at rock-bottom prices and I'm happy to pay less on this basis.


    Thanks for sharing.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • johnbhoy10
    • By johnbhoy10 23rd Jul 18, 1:38 PM
    • 412 Posts
    • 98 Thanks
    johnbhoy10
    I'm a few months in now and have not encountered any major problems so far. It's a bare-bones customer service at rock-bottom prices and I'm happy to pay less on this basis.


    Thanks for sharing.
    Originally posted by Consumerist
    I joined last night and the website is basic which i like.....i just want to to be able to submit readings and check my bills......why would anyone want to do antyhing else??

    EDF were fine with me for years but no longer competitive and doing this i've pretty much kept my prices the same.

    It's actually a pleasure looking at a basic no-frills website compared to offers, smart-meters and all other sorts of junk on there!!

    ps-i'll do what i've always done and on or near the day of transfer i'll give my readings to both!!
    Last edited by johnbhoy10; 23-07-2018 at 1:48 PM. Reason: .
    • Consumerist
    • By Consumerist 23rd Jul 18, 4:22 PM
    • 4,890 Posts
    • 2,410 Thanks
    Consumerist
    . . . ps-i'll do what i've always done and on or near the day of transfer i'll give my readings to both!!
    Originally posted by johnbhoy10
    There have been reports on here of meter readings / consumption data not being believed so I took the added precaution of sending meter snapshots by email.
    Warning: In the kingdom of the blind, the one-eyed man is king.
    • johnbhoy10
    • By johnbhoy10 23rd Jul 18, 5:11 PM
    • 412 Posts
    • 98 Thanks
    johnbhoy10
    There have been reports on here of meter readings / consumption data not being believed so I took the added precaution of sending meter snapshots by email.
    Originally posted by Consumerist
    I've always found that old chesnut strange logic from the Energy companies.......as if i care where my money goes......yes, i'd much rather EDF get the money than my new supplier as they've been very good to me.

    Will all come out in the wash at the end of the day!!
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