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  • FIRST POST
    • MSE Fraser
    • By MSE Fraser 7th Sep 15, 3:46 PM
    • 30Posts
    • 4Thanks
    MSE Fraser
    Add your feedback on energy supplier Robin Hood Energy
    • #1
    • 7th Sep 15, 3:46 PM
    Add your feedback on energy supplier Robin Hood Energy 7th Sep 15 at 3:46 PM
    This is a feedback thread on energy supplier

    Robin Hood Energy

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply. If you arenít sure how it all works, watch our New to Forum? Intro Guide.
Page 8
    • footyguy
    • By footyguy 7th Aug 17, 3:14 PM
    • 4,136 Posts
    • 1,670 Thanks
    footyguy
    Sadly this company have gone down hill fast.
    I've been waiting on a refund for months and been promised several times it would be completed in 24 hours.
    I rang up over a week ago and on demanding my refund was told there were no staff in finance to do it. The call centre person was quite abusive.
    A week later still no refund despite daily promises it will be completed.

    I am now taking them to court.
    Avoid robin hood
    Originally posted by gibby
    Do you have a final bill?

    Wouldn't it be cheaper to go via the ombudsman service first?
    The court will not take kindly to you going directly to court without first exhausting all other possibilities to resolve the matter.

    Good luck!
    Last edited by footyguy; 07-08-2017 at 3:17 PM.
    • MysticDad
    • By MysticDad 7th Aug 17, 5:29 PM
    • 4 Posts
    • 0 Thanks
    MysticDad
    Just for balance
    I've been with RHE for (nearly) two years and have had nothing but positive experiences. Haven't had to wait long to get through on the phone when needed and their website now works well.

    Their recent price increases mean that I can save approx £40p/a by switching, but am considering staying, having had very bad experiences with other suppliers.
    • Rob Wills
    • By Rob Wills 7th Aug 17, 7:46 PM
    • 49 Posts
    • 9 Thanks
    Rob Wills
    The ombudsman and all other so called watchdogs are lackeys to whichever big business they are meant to be protecting the consumer from. An individual, without experience or knowledge of the legal system, has little chance as the judiciary are also in the pockets of those with the £billions.
    Rob
    • KeithJohnAlger
    • By KeithJohnAlger 8th Aug 17, 4:11 PM
    • 6 Posts
    • 2 Thanks
    KeithJohnAlger
    Comoensation
    Regards Robin Hood Energy not paying compensation! They claim to pay £30 per error.... I really wish they did because if that were the case it would have more than covered the cost of our bills!
    • trickytree1963
    • By trickytree1963 8th Aug 17, 4:26 PM
    • 241 Posts
    • 148 Thanks
    trickytree1963
    £30 is for missed Meter Appointments generally not "errors". Have you had any missed appointments and not been compensated?
    • longwave1
    • By longwave1 30th Aug 17, 10:52 AM
    • 1 Posts
    • 1 Thanks
    longwave1
    Signed up in January, all seemed well initially, entering my meter readings monthly as requested. I received bills in March, April and May. But since then I have not received any bills at all, though I have been entering meter readings and they have even reduced my monthly DD payment - presumably because they have not billed me for anything!

    I then emailed them about this two weeks ago, and was told they should get back to me in 48 hours - nobody got back to me. Trying to get through on the phone also appears impossible, I have now been on hold for over 30 minutes during which time I decided to sign up here and write this review.
    • heatherw_01
    • By heatherw_01 4th Oct 17, 1:12 PM
    • 5,043 Posts
    • 3,632 Thanks
    heatherw_01
    I've had no problems with them so far, been with them about 6 months. Only thing I have had is if they estimate a reading (which they did once as the national gas system was down for about a week so I couldn't submit), it is incredibly wrong. Usually when you get an estimated readings its based on previous months but this was so wrong it was unreal.

    But that isn't a negative review, just an observation.

    Will renew with them next year if they are the cheapest again when my deal ends
    I'm the Board Guide on Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
    • nardberg
    • By nardberg 7th Nov 17, 5:59 PM
    • 4 Posts
    • 0 Thanks
    nardberg
    Really started very well for Robin Hood Energy. They fitted me a smart meter, I was being charged monthly for the energy I used. I recommended them to everyone who would listen.... and then, I presume they became overwhelmed with customers. All of a sudden I wasn't being billed for months at a time, it became almost impossible to get through to speak to anyone - I was regularly in a call queue for 20 minutes or more and then when I got through to someone, everything we'd discussed and agreed in the previous call was "gone from the system" again. So frustrating as to be untrue.

    I needed some meter work doing at my property, and they can only book from 10 days from the request, so when they don't turn up twice in a row that's two mornings off work wasted and nearly a month passed and still noone could explain why they didn't show up "We use a local contractor and they don't confirm they've received the request when we ask for work to be done, nor do they feedback if they don't do it". Great arrangement.

    I wasn't informed they pay for missed appointments until I phoned to complain again about the 2nd one they missed, and then it took around another 5 long calls and another 2 months to receive any compensation, despite being told each time that I would be put in an emergency queue and should receive it within 24 hours.

    I really wish they could cope with the volume of customer service required but they can't so I intend to return to a bigger company now and hope I can get my meter issue sorted before Xmas 2018.
    • LeeUK
    • By LeeUK 7th Nov 17, 6:07 PM
    • 5,891 Posts
    • 2,693 Thanks
    LeeUK
    I actually miss Robin Hood monthly billing for electricity. I was with them for a year between May 16 - June 17. Then I switched to Ebico (which is technically still Robin Hood) as they were cheaper after the fixed tariff with Robin Hood ended.

    Only thing now is Ebico only seem to be billing me quarterly.
    • heatherw_01
    • By heatherw_01 29th Jan 18, 3:24 PM
    • 5,043 Posts
    • 3,632 Thanks
    heatherw_01
    Switched away as I found cheaper elsewhere.

    I found they never reply to emails but that was the only main negative
    I'm the Board Guide on Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
    • Sandybanks
    • By Sandybanks 21st Feb 18, 11:56 AM
    • 60 Posts
    • 8 Thanks
    Sandybanks
    Final Bill Delay
    Its taken them nearly 12 months to send me my final bill after moving away in April 2017.
    Apparently I owe them 1p which they will direct debit in Mar 2018. Obviously their computer has not been programed to disregard amounts that will cost more to process and collect than the amount collected.
    I also note that my online account carries the message below and has done for the last 12months. Im guessing the Ebico customers swamped them!
    We are working towards improving your Account and hope to have new and improved options for you soon...
    • Sandybanks
    • By Sandybanks 21st Feb 18, 12:35 PM
    • 60 Posts
    • 8 Thanks
    Sandybanks
    Even more confusing
    An update on the previous post. Having finished with RHE in April 2017 they sent a bill in September 2017 saying it was my final energy bill, it wasnt!
    Ive now had another final bill dated Feb 2018 and checking online Ive discovered that the original bill for March 2017 has been removed (lucky i had a copy) and replaced by an updated version.
    As is the norm for most utility companies I will be wasting more of my time trying to resolve their mistakes. If you add up all the time you spend on it we were probably better off when it was nationalised. No choice and we were all paying they same.
    • gryphon
    • By gryphon 1st Mar 18, 1:15 PM
    • 66 Posts
    • 6 Thanks
    gryphon
    I've just had a scan through the last page or so of this thread just to see what other peoples experiences were, surprised to see some of them.

    I have just finished a years contract with Robin Hood and apart from teething troubles registering meter reading the first 2 months i've had no problems at all. I did like the monthly bill and it was one of the clearest bills to understand i've had in recent years.

    I started with Pure Planet on 10th of Feb so immediately cancelled my DD with RH, knowing i was in credit with them substantially. I received my final bill within 10 days and the owed me about £70. I phoned gave them my details and money was in the bank within 3 days.

    Regarding phone calls to RH i had 3 maybe 4 over the year with them and after waiting in a queue got through every time.

    I would at this moment in time have no problems returning at a later date.
    • LeeUK
    • By LeeUK 1st Mar 18, 1:30 PM
    • 5,891 Posts
    • 2,693 Thanks
    LeeUK
    I've just had a scan through the last page or so of this thread just to see what other peoples experiences were, surprised to see some of them.

    I have just finished a years contract with Robin Hood and apart from teething troubles registering meter reading the first 2 months i've had no problems at all. I did like the monthly bill and it was one of the clearest bills to understand i've had in recent years.

    I started with Pure Planet on 10th of Feb so immediately cancelled my DD with RH, knowing i was in credit with them substantially. I received my final bill within 10 days and the owed me about £70. I phoned gave them my details and money was in the bank within 3 days.

    Regarding phone calls to RH i had 3 maybe 4 over the year with them and after waiting in a queue got through every time.

    I would at this moment in time have no problems returning at a later date.
    Originally posted by gryphon
    I liked Robin Hood Energy, only left due to getting cheaper tariff after the 1st year fix. Only gripe I had was them sending a meter reader round at night in winter requesting to read my gas meter when my gas was with a different supplier.

    I know it wasn't a bogus caller or scammer as RHE confirmed that they had sent meter reader and that they tell them to read both meters even when the customer only has one energy from them.
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