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  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 24th Aug 15, 3:42 PM
    • 310Posts
    • 156Thanks
    MSE Megan F
    Our new Plusnet haggling guide- please share your feedback
    • #1
    • 24th Aug 15, 3:42 PM
    Our new Plusnet haggling guide- please share your feedback 24th Aug 15 at 3:42 PM



    Hi, we have a new Haggle with Plusnet guide, and we'd love to hear your feedback.

    Post below to share any information, tips and your own experiences. If you haven't already join the forum to reply. If you need any help getting started read our New to Forum? Intro Guide

    Thanks in advance,

    MSE Megan F
    Last edited by MSE Sally; 25-08-2015 at 4:23 PM.
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Page 5
    • Quentin
    • By Quentin 10th Nov 17, 10:53 AM
    • 35,913 Posts
    • 20,185 Thanks
    Quentin
    MY CONTRACT has ended so why should I be charged a cancellation fee.......
    Originally posted by flopsy1973
    You are missing the point.

    Your contract hasn't ended!

    In order to get a new customer deal then you would have to cancel your connection! Meaning a cease fee and loss of the number

    Your partner could then apply as a new customer
    Last edited by Quentin; 10-11-2017 at 10:58 AM.
    • miller
    • By miller 10th Nov 17, 11:07 AM
    • 1,246 Posts
    • 441 Thanks
    miller
    Quentin is correct flopsy1973. There is a 30 cease fee if you do not transfer to another provider or go with someone like Virgin and cancel your ADSL service.

    Generally from what I've seen Plusnet require a break of 1 month to be considered a new customer.

    I know some people on this thread have had some haggling success, but my advice would be to use the broadband comparison tool on here and start your transfer to another provider.
    • teddysmum
    • By teddysmum 10th Nov 17, 9:35 PM
    • 9,044 Posts
    • 5,393 Thanks
    teddysmum
    Quentin is correct flopsy1973. There is a 30 cease fee if you do not transfer to another provider or go with someone like Virgin and cancel your ADSL service.

    Generally from what I've seen Plusnet require a break of 1 month to be considered a new customer.

    I know some people on this thread have had some haggling success, but my advice would be to use the broadband comparison tool on here and start your transfer to another provider.
    Originally posted by miller


    The cease fee applies, even if you migrate to another provider, unless they use BT lines and so includes migration to such as Sky and TalkTalk.
    • miller
    • By miller 11th Nov 17, 8:57 AM
    • 1,246 Posts
    • 441 Thanks
    miller
    The cease fee applies, even if you migrate to another provider, unless they use BT lines and so includes migration to such as Sky and TalkTalk.
    Originally posted by teddysmum
    My bad, when I read "different network" in the T&Cs I just immediately thought of Virgin and not other LLU providers.
    • alvaronistal
    • By alvaronistal 4th Jan 18, 10:18 AM
    • 12 Posts
    • 4 Thanks
    alvaronistal
    Success haggling with Plusnet!

    My contract was due in 15 days so I opened a chat session and asked them how much time did I have left on my contract and that I was thinking of switching to another provider due to the price I was paying was not in line with the market price.

    The lady at CS chat offered me the new customer deal: 31/month. I gave her the price for the same service at Vodafone, which is 27/month, 12 cheaper. She took some time and matched the 27/month on a new 18 month contract, which I accepted.

    I didn't want to switch because Plusnet speeds are unmatched in my area. I just wanted to pay less! I've got a discount of 30% for the next 18 months, happy days!
    • oldagetraveller
    • By oldagetraveller 4th Jan 18, 5:08 PM
    • 3,121 Posts
    • 1,636 Thanks
    oldagetraveller
    Did the same myself, this morning. A similar deal for Fibre Extra Unlimited. Connected to chat immediately and negotiated with a very helpful rep. 18 months minimum contracted term.
    Did you hear about the politician who had a backside transplant? It rejected him.
    • gazapc
    • By gazapc 6th Jan 18, 2:04 PM
    • 175 Posts
    • 152 Thanks
    gazapc
    Existing fibre deal with plusnet is 26.50/month and is finished next week.

    Opened online chat and said Vodaphone have it at 20/month. Instantly agreed to price match on an 18 month deal. Top job.
    • rhialwencomp
    • By rhialwencomp 7th Jan 18, 1:49 AM
    • 271 Posts
    • 10,856 Thanks
    rhialwencomp
    Yep, I'm another one that used the Vodafone offer as leverage.

    Non contact price is a little over 40 a month including the line rental. Mentioned Vodafone and they matched it straight away. 22.50 for 38mb fibre and it includes line rental.

    Only a little cheaper than last year, but I'm happy. I don't like to haggle, and I didnt really want to switch.
    18 month contract but to be honest I'm quite glad to not have to do it more often, and now I'm not on LRS I don't have to worry about overlapping contracts on that.
    • simo2905
    • By simo2905 14th Jan 18, 1:27 PM
    • 6 Posts
    • 0 Thanks
    simo2905
    Repeating the successes of above.

    Phoned PlusNet and said I was thinking about leaving due to the Vodafone price.

    Currently paying 38.50 for Unlimited Fibre Extra (upto 80mb). Quoted the Vodafone 24 offer and they instantly matched it.

    Like others incredibly happy with the speed and service I get from PlusNet so didn't really want to move on. 250+ saved in 10 minutes
    • ENFRANGLAIS
    • By ENFRANGLAIS 15th Jan 18, 8:56 PM
    • 1 Posts
    • 1 Thanks
    ENFRANGLAIS
    Anyone else conned into plusnet mobile? What a shower, had to have 2nd d/d, 2nd site & when login mail finally arrived, link for password reset will not work, called 3rd time & told my fault & connect using explorer as chrome settings confused with broadband site! Just could not make it up so asked for manager - of course, none available (too busy trying to work out new schemes to NOT DO US PROUD)!!
    How it came top in polls here defeats me as it is ave. 1 star on trust pilot & that is too high a rating.
    AVOID PLUSNET IN ALL IT`S GUISES IS THE ONLY WAY TO DO YOURSELF PROUD.
    If anyone can advise on rights when i cannot even login to see my own bills or to set up the phone for internet connection - there must be a breach of contract here!!!
    Want out of all plusnet services, with no penalties for breach of reasonable customer support.
    • teddysmum
    • By teddysmum 16th Jan 18, 10:42 PM
    • 9,044 Posts
    • 5,393 Thanks
    teddysmum
    I was not very pleased with my service when I first joined,but cs,especially via their forum has improved )someone volunteered to increase my speed, after a comment I made.


    It has since increased to near what my Sky speed was and at negotiation time,I was immediately offered my original good deal, with just the 12 increase in line rental.
    • huggermugger
    • By huggermugger 6th May 18, 5:57 PM
    • 242 Posts
    • 115 Thanks
    huggermugger
    Result - I think...
    Been out of contract for a while with Plusnet paying rolling 9.99 a month on "ordinary" broadband, no phone - speeds are shocking in our area so only getting 5MB at best. Cabinet has now been upgraded to fibre so after much nagging from DS1 I made a phonecall today.

    I rang the 0800 number in the "Haggle with Plusnet" article and pressed the button for the leaving option. They initially offered me fibre & line rental for 24.99 a month (which would be a saving of 1.99 a month and an upgrade to fibre) but I said no, I wasn't happy with that. Then they said if I pay up front I could have it for an equivalent 20.50 per month - 197.88 up front plus 4.01 per month. I do have to pay 6.99 for the router but even with that I am saving 5.90 a month and got the upgrade. Now wondering if I could have asked for 50 cashback as well but suspect I wouldn't have got it...

    But very happy overall - we have been with Plusnet for a few years and have been very happy with them. Phone is with BT; couldn't care less who provides it as we never use it (except for 0800 numbers ). Plus I don't have to jump through any hoops/mess around with remembering to claim cashback etc. I think headline rate to new customers atm is 24.99 so not bad.
    • Neil Jones
    • By Neil Jones 7th May 18, 10:21 AM
    • 1,346 Posts
    • 809 Thanks
    Neil Jones
    Plusnet are so easy to haggle with its surprising.

    Vodafone have a fixed 20pm line and fibre internet deal at the moment for 18 month contract. Which Plusnet have matched. Their other option was 22.49 (16.49 LRS + 6). The full price for those who don't haggle or are out of contract appears to be about 34 a month.
    • bill888
    • By bill888 12th May 18, 2:52 PM
    • 129 Posts
    • 35 Thanks
    bill888
    As mentioned by huggermugger and Neil Jones, one of my friends who was half way through their 9.99 Plusnet 24 month fibre retention contract, got the same 4.01 deal when they phoned up Plusnet yesterday to renegotiate their contract after receiving 'price rise' email. They mentioned Vodafone is cheaper.

    20.49 (LRS) + 4.01 = 20.50 pcm

    It is worth mentioning Plusnet has a specific telephone number for Customer Options (cancellations) team. The 'price rise' email appears to have a special telephone number to call - choose 'cancellations'. I don't recommend contacting Customer Services or using webchat as the agents who respond 'may' not be empowered to offer the same deal to price match Vodafone.
    Last edited by bill888; 19-05-2018 at 2:11 PM.
    • Quentin
    • By Quentin 12th May 18, 10:39 PM
    • 35,913 Posts
    • 20,185 Thanks
    Quentin
    Vodafone deal is just 20/month for existing Voda Customers. PN will pricematch that! (gets cheaper if you pay LRS!)
    • Tyler Durden UK
    • By Tyler Durden UK 13th May 18, 2:44 PM
    • 115 Posts
    • 30 Thanks
    Tyler Durden UK

    It is worth mentioning Plusnet has a specific telephone number for Customer Options (cancellations) team. The 'price rise' email also has a special telephone number to call. I don't recommend contacting Customer Services or using webchat as the agents who respond 'may' not be empowered to offer the same deal to price match Vodafone.
    Originally posted by bill888
    Whats that number ?
    • bill888
    • By bill888 13th May 18, 3:33 PM
    • 129 Posts
    • 35 Thanks
    bill888
    Customer Options tel. number can be found in the 'Haggle with Plusnet guide'. ie. 0800 013 2632
    • Tyler Durden UK
    • By Tyler Durden UK 20th May 18, 12:17 PM
    • 115 Posts
    • 30 Thanks
    Tyler Durden UK
    Just called PN and tried to get them to match the VF 20 deal, they said they couldn't, best they could offer was 22, which is still a 3 pm saving on what I'm currently on. Will try again shortly
    • da_murphster
    • By da_murphster 23rd May 18, 10:39 AM
    • 140 Posts
    • 7 Thanks
    da_murphster
    Just tried to price match vodafone 25 for fast fibre.

    Plusnet said 35 was the best they could do and didnt budge?

    Am I best just to try again later?

    Edit: just tried on their chat and got to 27/m

    Going to give it one more go later!
    Last edited by da_murphster; 23-05-2018 at 12:36 PM.
    • da_murphster
    • By da_murphster 25th May 18, 9:56 AM
    • 140 Posts
    • 7 Thanks
    da_murphster
    Just tried to price match vodafone 25 for fast fibre.

    Plusnet said 35 was the best they could do and didnt budge?

    Am I best just to try again later?

    Edit: just tried on their chat and got to 27/m

    Going to give it one more go later!
    Originally posted by da_murphster
    So
    an update to this, after 3 attempts I could not get them to beat the 27/m.

    I was going to jump ship to Vodafone until I read the reviews of their speed and customer service and decided that plusnet is worth the additional 2/m!

    I've saved 80/m haggling/changing various suppliers this week
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