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    • MSE Sally
    • By MSE Sally 24th Aug 15, 2:17 PM
    • 70Posts
    • 27Thanks
    MSE Sally
    Haggle with BT - our new guide
    • #1
    • 24th Aug 15, 2:17 PM
    Haggle with BT - our new guide 24th Aug 15 at 2:17 PM

    Hi all, we have new BT Haggling guide, and we'd love to hear your feedback.

    Just click reply below to share any info. If you haven’t already, join the forum to reply.

    Thanks for your help,

    MSE Sally
    Last edited by MSE Andrea; 04-01-2018 at 9:37 AM.
Page 10
    • swanny65
    • By swanny65 10th Aug 18, 9:06 PM
    • 277 Posts
    • 81 Thanks

    Just had my BT email advising our package was being increased from £71.98 pcm to £76.98 pcm. I had always been with BT as i needed a good connection and confess I had let this slip, I always move my electricity / gas every 12 months.

    I called and said I was considering moving to plusnet and had never had a discount previously from BT.

    The adviser was polite and helpful and provided the following:

    BB (Fibre UL at 66 - 80 mgbts) + Line rental = £27.99
    TV = £7.50
    BT Sport = £3.50

    Total £38.99 (a saving of £37.99 pcm)
    • JJ Egan
    • By JJ Egan 11th Aug 18, 8:16 AM
    • 11,683 Posts
    • 5,215 Thanks
    JJ Egan
    Does that include the Sept increase ??
    • JaneDoeJohnDoe
    • By JaneDoeJohnDoe 12th Aug 18, 2:15 AM
    • 230 Posts
    • 73 Thanks
    Haggled twice
    Girlfriend had not realised her BT contract had expired as was being charged a lot with just 50p knocked off basic price.

    Told her to haggle them down. Their "best offer" for Unlimited fibre 1 (50mb), Weekend calls was £31-99. (inc line rental but not line rental saver)

    Considering I got that only a couple of weeks ago for £27-49 (& my BT sport with £7 off a month) I told her to further haggle & low & behold after a further "chat" with her "informing" BT of that fact plus including a quote for another supplier the price was dropped to £27-99 a month.
    • diesel dog
    • By diesel dog 13th Aug 18, 6:56 PM
    • 266 Posts
    • 120 Thanks
    diesel dog
    Has anyone downgraded from superfast 2 to one and been offered a good deal. I've been quoted 39.99 for sf2 and 52.49 to downgrade to good old simple superfast
    • Paully28
    • By Paully28 13th Aug 18, 8:54 PM
    • 26 Posts
    • 8 Thanks
    [QUOTE=JJ Egan;74639466]
    How much would you say I should be getting my BT package for.
    I have BB fibre unlimited 1
    Evening & weekend free calls
    Entertainment plus
    BT sport

    £36- £40
    Originally posted by Paully28
    Thanks for giving me a benchmark. I called BT to see what they could do and I have a new contract with;

    BB fibre unlimited 1
    Caller display
    Privacy caller display
    Evening & weekend free calls
    Entertainment plus TV
    BT Sport

    for £33.69 per month
    • gravers007
    • By gravers007 17th Aug 18, 11:06 AM
    • 21 Posts
    • 3 Thanks
    Question about haggling - my broadband deal with BT is due to end in a couple of weeks. I am also in the process of moving house in the not to distant future. If i cancel my current BT contract and get a rolling contract for now, could I get a new customer offer with BT once I've moved into my new place?

    Or is that wishful thinking?
    • JJ Egan
    • By JJ Egan 17th Aug 18, 11:23 AM
    • 11,683 Posts
    • 5,215 Thanks
    JJ Egan
    Contract is at current abode new abode = new customer .
    • gravers007
    • By gravers007 17th Aug 18, 12:44 PM
    • 21 Posts
    • 3 Thanks
    Contract is at current abode new abode = new customer .
    Originally posted by JJ Egan
    Thanks very much for clarifying!

    Just got off the line with BT and the offered me a renewal offer of:
    - BT broadband (Cant remember the name but up to 50mb)
    - same call package (not really needed as we don't even have a house phone)
    - BT sport free

    Price offered is £27 a month - however after line rental saver for first 12 months this gives an effective monthly price of £25.93/month.

    Forgot my credit card at home so haven't actually processed it - can't really see me getting much more off. Anyone think I can get a better deal with them?
    • andydcag
    • By andydcag 18th Aug 18, 5:36 PM
    • 2 Posts
    • 2 Thanks
    Successful Haggle :-)
    First post on the forum so hello MSE world!

    So I was hit with my first £53.99 bill this month for Superfast 1 and evening/weekend call package. Was paying £36.49 previously - just come out of a discounted 12 month contract.
    Rang BT (08007831401) and got through to Joanne in Warrington who could not have been more helpful.
    I basically said that my latest bill was more than I was prepared to pay so I was thinking of leaving. She immediately came back with offer no 1 which was something like £42. I said I'd been looking at less than that. Then she went to 31.99 (plus £4 for the weekend calls).
    I said I'd been shopping around and was looking for something below £30. After a couple more offers heading in the right direction I eventually settled for £27.99 (well £28.49 from Sep) for everything I already have, plus caller ID. 18 month contract which I'm fine with for that money. My speed is around 72MB/s despite them saying that Superfast 1 only averages 52MB/s.

    So I'm pretty chuffed, and as a reluctant haggler I think I did pretty well. If I can do it, anyone can! Thanks to all the encouragement on this forum, I took the plunge and ultimately saved £26 a month
    • devondiver
    • By devondiver 23rd Aug 18, 8:36 PM
    • 57 Posts
    • 22 Thanks
    Persistence pays. (Martin's words, I think.)
    Okay, this goes on a bit but bear with me, I think it’s worth it.

    In May my BT basic BB 18m contract expired and the price rocketed from £26/m to £43pm without me realising! In June I noticed it on my bank statements, and immediately cancelled my DD and rang BT to cancel my contract. I then signed up with EE for £19pm (basic BB).

    Two days before the switch date I answered a call from BT (they had tried to call me several times before) who offered to do the same for £20pm as a new 18m contract, plus refunding me the extra they had charged me from May to June (before I noticed their ‘price rocket’). I agreed to stay with them and cancelled my EE order.

    But there’s more: Just 2 weeks later I received a standard email from BT telling me that charges would be going up in September – mine by £2.50pm. BUT - I didn’t read the email until a few days ago – well outside the 30 days ‘grace’ period they allow you to cancel if you don’t agree. Got straight on the phone to customer services to tell them I was not happy with the increase and would be cancelling my contract. They said it would cost me a cancellation fee of c. £186! But they agreed to drop my increase and hold to the £20pm (for basic BB).

    But there’s more: I had noticed that my BB speed, although expecting between 10 and 20 Mb/s was always at the lower end of this range, usually about 11Mb/s – and I was not happy with this. So, still on the same call, I moaned a bit about this and was told by CS that I should be getting c.17Mb/s. So they transferred me to a technician who went through everything with me and agreed that I was then getting c.10.5Mb/s - but that was as expected (in fact minimum guaranteed speed was only 3Mb/s!) on this deal and there was nothing to be done.

    I said I still wasn’t happy so he transferred me back to customer service with a view to switching to fast fibre or whatever you call it. Speaking to someone new now he said he could upgrade me to FF, which would give me up to 30Mb/s at a special price of c.£38/m. I laughed and said something like “we are just a couple of poor pensioners here” and that was “out of the question”. I said I would cancel my contract and go to EE – who I think were offering the same at c.£26/m – and that I would contest the huge cancellation fee.

    Still with me? The CS agent then said something like “give me a minute and I’ll see what I can do”. He came back and said “Okay. I am on the ‘loyalty team’ and I can offer you unlimited superfast fibre BB, that is 40Mb/s (with guaranteed minimum 35Mb/s!) all inclusive at £22.50pm for 18m, and with a new fast router completely FOC". I said “thank you. I’ll have some of that”. Now I'm happy.

    Persistence definitely pays.
    Last edited by devondiver; 24-08-2018 at 11:56 AM.
    • scottch97
    • By scottch97 27th Aug 18, 8:12 AM
    • 7 Posts
    • 0 Thanks
    Diesel dog:

    Has anyone downgraded from superfast 2 to one and been offered a good deal. I've been quoted 39.99 for sf2 and 52.49 to downgrade to good old simple superfast
    Downgrades will always be charged at RRP. It is better to try and haggle on your current package than ask to downgrade, because it's very rare you'll get a good deal for downgrading. On BB, anyway. TV downgrades you can normally get decent deals for.
    • bullshot
    • By bullshot 27th Aug 18, 5:08 PM
    • 4,020 Posts
    • 67,452 Thanks
    I have Standard Broadband which is fine for my needs, I live approx 150 yards from the exchange and get speeds around 16/17mb.I was paying £12.50per month , contract was due to end at the end of September.I phoned in the middle of July when I heard about the new round of price increases.New contract 18 month for £2 ( yes two, I couldn’t believe my ears) per month , will increase next month to £4.50, but quite happy with that.It kicked in straight away and my August bill was discounted.A few months ago I had an engineer out FOC , Broadband kept dropping, he was here for well over 2 hours and eventually found the trouble was ‘ white noise’ interference from a Lumigen ‘ thingy’( it gives better picture quality) It had burned something or other out .We switched it off and the Broadband has not dropped once since.Was delighted with the service from BT so reluctant to change.
    Last edited by bullshot; 27-08-2018 at 5:41 PM.
    • Mr Benn
    • By Mr Benn 28th Aug 18, 8:37 AM
    • 268 Posts
    • 136 Thanks
    Mr Benn
    Thanks for all the recent updates guys. My BT bband is due to expire within the month
    I currently pay £43 for Superfast fibre 1 (50mb ) , plus line rental. Looking now , that's so high , but I did get a £100 mastercard at the start. Ive also been getting BT Sport HD for 'free' in that price .

    Just wondered if anybody had the free BT Sport , and if so , did they manage to haggle price down without losing it.

    • Mr Benn
    • By Mr Benn 29th Aug 18, 9:05 PM
    • 268 Posts
    • 136 Thanks
    Mr Benn
    Just a quick note - if you manage to agree any offers when on the phone to BT , make sure that they send the full details in an email.

    I will explain more in due course
    • simon_blay
    • By simon_blay 29th Aug 18, 9:42 PM
    • 37 Posts
    • 0 Thanks

    I’ve neglected my BT renewal and my contract expired some months ago. Am currently on fibre broadband with the entertainment package and Sport in HD which is costing almost £70!!!

    I’ve called to discuss a renewal and been offered the below for £53 which seems really expensive...

    Max TV package
    Sports HD

    Any tips on getting the price down further??

    • JJ Egan
    • By JJ Egan 30th Aug 18, 7:35 AM
    • 11,683 Posts
    • 5,215 Thanks
    JJ Egan
    One give notice.
    Two that reads as Fibre up to 76 meg do you need that >
    • simon_blay
    • By simon_blay 30th Aug 18, 8:47 AM
    • 37 Posts
    • 0 Thanks
    My contract has expired - am I still able to give notice?
    • Colin_Maybe
    • By Colin_Maybe 30th Aug 18, 9:04 AM
    • 3,493 Posts
    • 1,866 Thanks
    My contract has expired - am I still able to give notice?
    Originally posted by simon_blay
    Your contract has not expired, your minimum term is over. You are now in a rolling monthly contract with 30 days notice (sometimes 14 days for BB) needed for cancellation.

    You don't actually give notice if switching BB anyway as your new supplier manages the switch over. It'll be worth a call to see if they'll give you a decent discount, do your research first though so you have numbers to throw at them.
    • simon_blay
    • By simon_blay 30th Aug 18, 8:44 PM
    • 37 Posts
    • 0 Thanks
    Thank you both - spent 20 mins on a phone number provided in this forum and got the following:

    - Max HD TV package
    - Superfast Fibre 1 Broadband
    - Unlimited weekend calls
    - Sport HD

    All comes to £36.99 on an 18 month contract when the number on the main BT site couldn’t offer better than £53.99
    • mjm3346
    • By mjm3346 31st Aug 18, 9:00 AM
    • 39,549 Posts
    • 299,719 Thanks
    No fibre available in this area but got standard BB and line rental down to an effective £23.60 a month (£24.99 for 18 mths with one month free).

    They said they could not match never mind beat the £4 I am paying for BT TV with the recording box and to try calling again in 4 mths when the contract for that was up.
    Internet goodness £26115
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