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  • FIRST POST
    • harry66
    • By harry66 17th Dec 14, 10:43 AM
    • 15Posts
    • 17Thanks
    harry66
    Been charged £15 for clicking 3 buttons on a popup nag screen
    • #1
    • 17th Dec 14, 10:43 AM
    Been charged £15 for clicking 3 buttons on a popup nag screen 17th Dec 14 at 10:43 AM
    Hi,
    I was on my phone try to read a rolling stone article when some screen popped up on top with some silly questions.
    I assumed it was one of those nag survey screens you see on websites where you have to answer questions in order to read the article. I answer a few of the questions but the popup would not disappear so I just gave up.

    Next thing I know I get a text message telling me I will be charged £15 for 3 entries to PrizeFun.

    Thinking back, just before I dismissed the page, I did see something at the bottom in small writing saying click to enter - you will be charged £5. It was in tiny writing and certainly not clear that clicking the answer buttons would make the charge.

    I have rang the number on the text message but they refuse to cancel the charges.

    Firstly, I did not even know it was possible to be billed £5 for just clicking a single button on a phone browser - no confirmation, no payment details etc. How can I disable this?

    Also, any ideas how I can get my money back.

    Thanks for any help.
Page 2
    • grumbler
    • By grumbler 12th Aug 15, 4:12 PM
    • 51,394 Posts
    • 21,764 Thanks
    grumbler
    Why cant phone companies stop these scams!!
    Originally posted by dealer wins
    Why would they? Typically they keep ~50% of the loot. Easy money for doing nothing.
    Last edited by grumbler; 12-08-2015 at 4:15 PM.
    We are born naked, wet and hungry...Then things get worse.

    .withdrawal, NOT withdrawel ..bear with me, NOT bare with me
    .definitely, NOT definately ......separate, NOT seperate
    should have, NOT should of
    .....guaranteed, NOT guarenteed
    • Martin50
    • By Martin50 19th Sep 15, 11:23 PM
    • 30 Posts
    • 9 Thanks
    Martin50
    OK - this is my experience and bear with me because it might be long! I got caught by one of these from somebody called 'WhatsRinging' and had a text thanking me for subscribing (which of course I hadn't), telling me that I was being charged £4.50 per week, and including a reply number to stop. As I normally would with unsolicited emails and texts, I didn't reply on the basis that this would most likely just alert a scammer to the fact that mine was a valid phone number and in use. I did make a point of reporting this to Vodafone customer services and point out that I'd not authorised any such payment.

    The good news is that Vodafone have promised to refund four weeks' charges, and that I hope that I've managed to stop these being taken from my bill in future. I have stopped my direct debit to Vodafone - for the avoidance of doubt I will of course pay any undisputed costs to them as soon as they appear on the bill but I would like a bit more control before it comes out of my bank account. Vodafone refunded the first week fairly readily, the other three weeks rather grudgingly after asking me to phone a number belonging to another compay which handles the payments.

    The bad news is that this was at the end of an atrocious experience with Vodafone customer service - having tried the three options of phone, live chat, and visiting a Vodafone shop.

    First of all I was twice told that I'd been transferred to somebody else, with the implication that the contact was being escalated, and then cut off. The first time was when I was on the phone and the agent explained that she was putting me through to somebody who could help. After a long wait I then got an automated voice asking if I wanted to pay my bill and offering me no other options. The second was the live chat, where the agent told me that he could connect me to the somebody else who could help. He actually phoned me, told me that he was putting me through to a colleague, and then terminated the call.

    Secondly I was consistently fed outright lies. More than once - including the first time I called Vodafone after receiving the text, I was assured that no payments would be taken out of the account, which turned out to be a hollow promise. One of the agents told me that if I contacted the company that had initiated the texts I would get a credit against my phone bill, which judging from other messages on MSE isn't the way that it works.

    Thirdly I was told to go ahead and do the impossible. Eventually one of the agents asked me to text a STOP message to the shortcode in the acknowledgement message. Having read around the subject this was actually sound advice in this particular case. However when I tried to send the message it failed. It turned out that my account had been set up not to allow messages to premium rate texts, but this didn't stop the weekly charges being applied. So I was in the surreal position of having these charges applied but not being able to send a text to stop them. Eventually somebody in the Vodafone shop was able to remove the bar temporarily so that I could send the 'stop' message.

    Fourthly, I was patronised by one of the agents observing that I shouldn't let my children use the phone because they might download something dodgy, which frankly is the equivalent of phoning up my bank to report a card stolen by an ATM that had been tampered with, and being told that I shouldn't have been out in Kilburn on a Saturday night.

    The uncertainty is that I still don't know for certain whether the credit has been applied, and won't until I get my next monthly bill from Vodafone. I'm not 100% certain whether there's anything to stop somebody with the same scam, perhaps under a different name, going in again although I'd respond even more quickly if it happens again. I've also seen one more payment appear. The date and time on the entry according to my online statement are before I sent the STOP message, but it was only posted online afterwards.

    Finally the official way of dealing with these, with the customer phoning up the providers of the additional service to get their money back, is appalling and no business which is customer-focused or responsible should have anything to do with this. It means that customers are expected to approach another business with whom they have no ongoing relationship and which has no incentive to be fair to the customer. And it means that a customer who has explained the situation to somebody at the phone network will have to go right back to the beginning when approaching the providers of the additional service as there seems to be no mechanism for the two to share information.

    Worst of all, I can't help feeling that the people who operate things like WhatsRinging have a business model that is based on deception and that, by allowing this situation to continue, the phone networks are actively encouraging this
    • George1949
    • By George1949 1st Jul 16, 8:33 PM
    • 1 Posts
    • 0 Thanks
    George1949
    George1949
    Just had the same competition scam experience fortunately on a Tesco pay as you go mobile so,it has only cost me £8 which Tesco say is not refundable. In my case I deleted the original text without reading all of it, it presumably contained an acceptance to enter a competition which I suggest is a form of inertia selling which is I believe illegal. I will persue it through Pay Phone Plus without much hope how can SB7 continue to get away with this. Their website is quite open about the service they provide.
    • HardSpend
    • By HardSpend 6th Sep 16, 3:21 PM
    • 210 Posts
    • 153 Thanks
    HardSpend
    Got charged in excess of £80 by this company over 4 months.

    3 mobile not interested in refunding me.

    edit: 3 mobile told me all charges were from same company but found out from PhonePayPlus that it's 3 different companies!
    Last edited by HardSpend; 06-09-2016 at 4:01 PM.
    • HardSpend
    • By HardSpend 6th Sep 16, 3:25 PM
    • 210 Posts
    • 153 Thanks
    HardSpend
    Why would they? Typically they keep ~50% of the loot. Easy money for doing nothing.
    Originally posted by grumbler
    any evidence of this?
    • bob490
    • By bob490 24th Mar 18, 5:44 PM
    • 4 Posts
    • 3 Thanks
    bob490
    I have suffered the shock of this company debiting my account to the tune of £300. I did manage to fix it though, hereís how.
    Bit of history.
    Long winded but incredibly satisfying.
    I first noticed this company had been debiting my bank account in March 2018, on closer inspection of my O2 invoices it became clear that this company had been debiting my account since 2016.
    I had given my wife my old iPhone 4 after an upgrade to the then newer iPhone 7 sometime around 2015-16. My wife only wanted the phone for emergencies as she is a technophobe. I purchased her a simple sim with free text small amount data etc. she was very happy with it. Being a technophobe, I always advised my wife to simply delete any messages or text she didnít recognize for security. I never felt the need to check my account with O2 as she rarely used it to phone many friends, it was only my phone I kept an eye on online. Until by chance I viewed my account for her number in March 2018. Ouch.
    On viewing invoice history, it became apparent SB7 mobile Ltd had been debiting for texts sent to her number since 2016 @£4.50 per text? Sometimes 5 texts a month. Grrr. I was very angry.
    The Fix (Tip: stay calm stay civil)
    I composed a letter to this company demanding a refund for the monies debited from my account. I complained that they had obtained her mobile number illicitly and underhandedly.
    I advised that if I had no reply within 7 days to my complaint I would pursue a claim through county courts. I had no reply from this company to the request sent.
    I made a claim to the county court regarding this matter around 16th March 2018. On the 23rd March 2018, I received via post confirmation of my claim through the post from the County court.
    The same day I also received the first answer from SB7 regarding my complaint with an offer of £180 as compensation without excepting responsibility. I refused stating that I had already started a court summons and that it was my intention to pursue full settlement of my account debits plus the expense of the court £325.27.
    SB7 subsequently revised their offer to compensate for the full amount £325.27 to be paid via the post office message system. I agreed to this on the proviso that I would only close my claim with the courts on receipt of cash owed.
    So, I now await the post office text message from SB7 mobile Ltd for a full refund!.
    Advice for you if you want to recover monies owed by unscrupulous companies.
    Be polite but firm, state your complaint, request a resolution, give 7 daysí notice. If you get no answer take out a court summons, you can do this online (£25).
    Do a search google (for company info Directors etc) Glean a home address for a director or Directors and include this address within your county court claim.
    Hope this info helps someone, if I can do it so can you!
    • bob490
    • By bob490 25th Mar 18, 8:19 AM
    • 4 Posts
    • 3 Thanks
    bob490
    In an ideal world I would we would all be checking our accounts regularly.
    Unfortunately, most of us live in the real world where we are just trying to earn a living and get on with our daily lives. I, for example, have a joint account with my wife? There is no way I'm going to start challenging her for any expenses she makes? Lol
    This scam isn't about debiting large amounts of cash from individuals although this can happen as I have proved!
    This scam is about understanding modern lifestyle and Volume? By these companies.
    How they glean our phone numbers is irrelevant, but they have them? They have probably purchased them via a data exchange. Who knows.
    I am betting nobody here with a complaint will bother to peruse a claim if it is of small amount let's say £10 or even £20? Most people will text STOP to the relevant number and that will be that. A few of us will contact the company directly to complain and may receive compensation. But not many? These companies know that.
    It's the sheer volume of customers who have had this type of attack that matters? You can prove this searching google for company information and viewing the turnover? Unbelievable!
    What's needed is proper regulation by government and accountability by the scammers.
    Last edited by bob490; 25-03-2018 at 8:22 AM.
    • mobilejunkie
    • By mobilejunkie 25th Mar 18, 11:37 AM
    • 7,716 Posts
    • 2,483 Thanks
    mobilejunkie
    In an ideal world I would we would all be checking our accounts regularly.
    Unfortunately, most of us live in the real world where we are just trying to earn a living and get on with our daily lives. I, for example, have a joint account with my wife? There is no way I'm going to start challenging her for any expenses she makes? Lol
    This scam isn't about debiting large amounts of cash from individuals although this can happen as I have proved!
    This scam is about understanding modern lifestyle and Volume? By these companies.
    How they glean our phone numbers is irrelevant, but they have them? They have probably purchased them via a data exchange. Who knows.
    I am betting nobody here with a complaint will bother to peruse a claim if it is of small amount let's say £10 or even £20? Most people will text STOP to the relevant number and that will be that. A few of us will contact the company directly to complain and may receive compensation. But not many? These companies know that.
    It's the sheer volume of customers who have had this type of attack that matters? You can prove this searching google for company information and viewing the turnover? Unbelievable!
    What's needed is proper regulation by government and accountability by the scammers.
    Originally posted by bob490
    I too live in the "real" world. I am not technologically advanced but can use it to check my bank account every day. It amazes me that anyone believes they can only check every few YEARS. No wonder the con artists have a field day - but it will never be with me.
    • Castle
    • By Castle 25th Mar 18, 1:20 PM
    • 1,697 Posts
    • 2,293 Thanks
    Castle
    I composed a letter to this company demanding a refund for the monies debited from my account. I complained that they had obtained her mobile number illicitly and underhandedly.
    Originally posted by bob490
    You could have also sued them for further damages for breaching the 1998 Data Protection Act and the PECR2003 regulations.
    • bob490
    • By bob490 25th Mar 18, 9:15 PM
    • 4 Posts
    • 3 Thanks
    bob490
    Good for you.
    • bob490
    • By bob490 26th Mar 18, 4:48 PM
    • 4 Posts
    • 3 Thanks
    bob490
    I too live in the "real" world. I am not technologically advanced but can use it to check my bank account every day. It amazes me that anyone believes they can only check every few YEARS. No wonder the con artists have a field day - but it will never be with me.
    Originally posted by mobilejunkie
    Cant see where I say that I believe I need to check my bank account? my bank paid it obviously!.
    you appear to be missing the theme or point around my post that I was trying to explain?.
    it was my mobile phone provider account that I should have checked more thoroughly.
    Can't quite work out what you're peed at? my lifestyle?
    lol was just trying to offer a solution is all.
    • mobilejunkie
    • By mobilejunkie 26th Mar 18, 7:10 PM
    • 7,716 Posts
    • 2,483 Thanks
    mobilejunkie
    Cant see where I say that I believe I need to check my bank account? my bank paid it obviously!.
    you appear to be missing the theme or point around my post that I was trying to explain?.
    it was my mobile phone provider account that I should have checked more thoroughly.
    Can't quite work out what you're peed at? my lifestyle?
    lol was just trying to offer a solution is all.
    Originally posted by bob490
    Where does the money come from to pay the phone bill every month? Either way, I check both and I'm not missing the point that (it seems) you're too busy to check either.

    The solution is to check your statements/accounts regularly. That's pretty basic and obvious and would ovoid your situation in the first place. The fact that you're not alone in failing to do so neither surprises or pees me off.

    Your only "solution" is to hope the government does something, but you're not suggesting an action you or others can take nor accepting your own responsibility to avoid getting ripped off in the first place. Rather the opposite - plainly thinking that no-one has time to check their own accounts.
    Last edited by mobilejunkie; 26-03-2018 at 7:12 PM.
    • yemovic
    • By yemovic 16th Apr 18, 3:53 PM
    • 1 Posts
    • 0 Thanks
    yemovic
    Don't be dumb!
    Where does the money come from to pay the phone bill every month? Either way, I check both and I'm not missing the point that (it seems) you're too busy to check either.

    The solution is to check your statements/accounts regularly. That's pretty basic and obvious and would ovoid your situation in the first place. The fact that you're not alone in failing to do so neither surprises or pees me off.

    Your only "solution" is to hope the government does something, but you're not suggesting an action you or others can take nor accepting your own responsibility to avoid getting ripped off in the first place. Rather the opposite - plainly thinking that no-one has time to check their own accounts.
    Originally posted by mobilejunkie
    @mobilejunkie I think you're dumb in your replies. So you're suggesting the blame is on the customer for failing to check their mobile or bank accounts regularly? So in the same way, you would say rape victims are to blame for dressing inappropriately or burglary victims for leaving their windows open or using the wrong lock?

    These dubious companies operate and earn profit by volume. My Vodafone account got charge £15 lately by Nuyoo, a company owned and managed by the same directors of SB7. Do a companies house check on them and you'll see the number of times they've changed company names and director names. Now do a Google search on each of these companies with the keyword 'scam' appended and you'll be surprised they've been in the deception business for long. The problem here is the regulatory bodies are toothless and a slap on the wrist doesn't deter them because look at it, their ideal victims are busy people with changes to spare or too busy and wealthy they are not aware of these charges to their account for a long time. Let's do the maths here:

    100,000 people are being scammed by persuading them to click some dubious banner and they are charged even as minimal as £5 (whereas some charges go as high as £30 per service). That's £500,000 right. It's a lucrative business for the dubious companies and the networks because say the networks charge 20% for every billing then a network would earn £25,000 in this scenario and the dubious company - Nuyoo, SB7 etc takes home £475,000. Now if 40% of the 100,000 victims calls for refund and they are told they will be refunded £3 out of the £5 based on goodwill (Goodwill! so insulting) through some sort of check or postal claim they will have to travel to the post office to claim. Now ask yourself, how many out of these busy victims would have the time to make this journey just to claim £2? So say if only 5% of the 40% that called to claim refund eventually made the trip, that is 2,000 x £3 refunds processed (excluding the network fees) which is £6000.

    So the dubious company will in the end take home £475,000 - £6,000 = £469,000. Now tell me that as cunning, crafty, shady these company directors are, they wouldn't easily reserve about £50,000 for legal matters and court settlements in the event they are dragged to court?

    It's a scheme, open your eyes!!! The sooner premium charges to mobile networks are stopped and the sooner the regulatory bodies have more power, the better for the public.
    • mobilejunkie
    • By mobilejunkie 16th Apr 18, 5:07 PM
    • 7,716 Posts
    • 2,483 Thanks
    mobilejunkie
    I'm so dumb that they won't be scamming me. I not only open my eyes but use them to check my accounts regularly. If you can't be bothered to do that you should be calling yourself derogatory names, not me.
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