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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 163
    • TB.Lanyard
    • By TB.Lanyard 15th May 18, 9:04 AM
    • 2 Posts
    • 1 Thanks
    TB.Lanyard
    Wonga paid out on day 13 at 5:30pm-ish. Literally left it until the last minute! I hope this is helpful.
    • carol1963
    • By carol1963 15th May 18, 4:16 PM
    • 181 Posts
    • 100 Thanks
    carol1963
    Afternoon All, QQ have dismissed my claim against them and P2P, should I go to the FOS and do I have to tell QQ? Thanks, Carol
    LBM 10/9/13 £40,571 (SCARY). NOW DECEMBER 2016 £31,805.
    PROUD AND STILL SCARED BUT PLODDING.

    SPC 551
    • CopleyDog
    • By CopleyDog 15th May 18, 5:07 PM
    • 29 Posts
    • 11 Thanks
    CopleyDog
    Hello all, after some advice....

    With lenders such as SafetyNet Credit, presumably each time you draw down on the available credit should be treated as a separate loan? i.e. should they run a credit check after each request?

    I borrowed £6971 from SNC in total over a period of 9 months in 2017. But this was usually me drawing down the maximum available, repaying it on payday and then instantly borrowing the max again. This pattern should have flagged something to them, no?
    • zx81
    • By zx81 15th May 18, 5:15 PM
    • 17,704 Posts
    • 18,827 Thanks
    zx81
    With lenders such as SafetyNet Credit, presumably each time you draw down on the available credit should be treated as a separate loan? i.e. should they run a credit check after each request?
    Originally posted by CopleyDog
    Not necessarily. After all, a credit card wouldn't recheck you.
    • baggybreeches
    • By baggybreeches 16th May 18, 11:27 AM
    • 62 Posts
    • 131 Thanks
    baggybreeches
    Hello all, after some advice....

    With lenders such as SafetyNet Credit, presumably each time you draw down on the available credit should be treated as a separate loan? i.e. should they run a credit check after each request?

    I borrowed £6971 from SNC in total over a period of 9 months in 2017. But this was usually me drawing down the maximum available, repaying it on payday and then instantly borrowing the max again. This pattern should have flagged something to them, no?
    Originally posted by CopleyDog
    The repeated borrowing is the key factor, I think they only credit check periodically once you are a customer. If it helps they were pretty swift dealing with my complaint.
    • CopleyDog
    • By CopleyDog 16th May 18, 1:31 PM
    • 29 Posts
    • 11 Thanks
    CopleyDog
    The repeated borrowing is the key factor, I think they only credit check periodically once you are a customer. If it helps they were pretty swift dealing with my complaint.
    Originally posted by baggybreeches
    Thanks - was your complaint successful? I repeatedly drew-down on the maximum available to me and when they upped the limit I drew-down on that instantly too.
    • CopleyDog
    • By CopleyDog 16th May 18, 8:03 PM
    • 29 Posts
    • 11 Thanks
    CopleyDog
    Can anyone help.... I complained to Wonga and MyJar back in mid-2017 and they both responded denying any wrongdoing. I didn't escalate to the Financial Ombudsman within 6 months from those final response letters, mainly due to my mental state at the time (I suffer with severe anxiety for which I am on medication). Will the Ombudsman still consider my complaints even though the 6 months has passed? I read somewhere that it can do this in 'exceptional circumstances' but it wasn't clear what that meant. Thanks all.
    • daisy_jean
    • By daisy_jean 18th May 18, 7:38 PM
    • 262 Posts
    • 310 Thanks
    daisy_jean
    Have had a few affordability claims in - Pounds to Pocket, My Jar, Mr Lender all rejected.

    However today - SafetyNet Credit sent me their verdict on my affordability complaint - UPHELD! Woohooo!

    Basically they accepted that I shouldn't have been lend what I was, and they are refunding all interest and charges - £ 766
    Because of this, it leaves a final balance of £114 to be paid off via my DMP. But that interest is a month's DMP payment, so as a result my DFD is now a month earlier! Bingo! Thrilled!!
    • CopleyDog
    • By CopleyDog 18th May 18, 7:58 PM
    • 29 Posts
    • 11 Thanks
    CopleyDog
    Thatís great! Out of interest and if you donít mind sharing, did you use a template for your letter to SNC? Are these complaints from the Ombudsman or the companies themselves?
    • daisy_jean
    • By daisy_jean 18th May 18, 8:11 PM
    • 262 Posts
    • 310 Thanks
    daisy_jean
    I used the template from Debt Camel, and just edited it to suit my individual circumstances. I complained direct to SNC - it took 7 weeks and 3 days to get a full and final response.
    • CopleyDog
    • By CopleyDog 18th May 18, 8:45 PM
    • 29 Posts
    • 11 Thanks
    CopleyDog
    I used that template too, hopefully I!!!8217;ll get a positive result!
    • daisy_jean
    • By daisy_jean 18th May 18, 10:06 PM
    • 262 Posts
    • 310 Thanks
    daisy_jean
    The key for mine was the fact that they had read-only access to my bank account and pretty much ignored all the payday stuff and debt outgoings. It was the only one I felt confident in winning, so I'm glad about the result!
    • CopleyDog
    • By CopleyDog 18th May 18, 10:09 PM
    • 29 Posts
    • 11 Thanks
    CopleyDog
    Same here, I borrowed the maximum available, then paid it back on payday with the interest and reborrowed it again instantly. My bank statements would have shown multiple payday loans, gambling transactions, other debts, overdrafts etc and yet they continued to let me borrow the max over and over and even upped my limit!
    • daisy_jean
    • By daisy_jean 18th May 18, 10:27 PM
    • 262 Posts
    • 310 Thanks
    daisy_jean
    Sounds oh so familiar
    • nikkim2175
    • By nikkim2175 21st May 18, 1:02 PM
    • 21 Posts
    • 4 Thanks
    nikkim2175
    Wageday Advance
    Does anyone have any idea on how long it is taking for wageday advance to respond? I am on week 6 at the moment and just wondered if people found they use the full 8 weeks?
    • dazzaofdagenham
    • By dazzaofdagenham 22nd May 18, 8:04 AM
    • 1,178 Posts
    • 389 Thanks
    dazzaofdagenham
    Can anybody help with poundstilpayday.....been contacted from a UK company called Lantern.

    I think poundstilpayday is also known as swift sterling which is based in Malta...?
    • clareil1
    • By clareil1 28th May 18, 10:27 AM
    • 1 Posts
    • 0 Thanks
    clareil1
    On the journey!
    Hi All,

    Glad I found this forum and post whilst I begin my journey down reclaiming. Similar to most people in here, what started as borrowing a small amount of money soon spiraled out of control and became a vicious cycle of continuous borrowing from one to pay another, and re-loan after re-loan between 201

    I spent time on Thursday sending out the debt camel template to the lenders I borrowed from:
    Quick Quid - no response
    PayDay Express - have a esponse that they'll try to get back to me within 4 weeks with a Final outcome letter.
    Pay Day UK - automated response but nothing further.
    Lending Stream - have sent statements but not addressed the complaint
    Wonga - no response
    Uncle Buck - no response
    Wageday advance - no response.

    In experience how long does it normally take for the responses to be confirmed, does the 8 weeks begin from the date I send the email or the date they accept it?
    • Superhoop91
    • By Superhoop91 28th May 18, 1:44 PM
    • 76 Posts
    • 11 Thanks
    Superhoop91
    The 8 weeks begin from the date you send it and most of them will take the majority of the 8 weeks to respond.
    • baggybreeches
    • By baggybreeches 29th May 18, 9:45 AM
    • 62 Posts
    • 131 Thanks
    baggybreeches
    Can anybody help with poundstilpayday.....been contacted from a UK company called Lantern.

    I think poundstilpayday is also known as swift sterling which is based in Malta...?
    Originally posted by dazzaofdagenham
    Hi Dazza, yes they are part of Northway Financial based in Malta, they do respond to emails, they are quite slow though. I used the Maltese FCA to push for a refund of £1066 versus the £218 Northway had offered. You pay a fee to the Maltese regulator but if you are successful they refund the fee (25 euros which works out about £32 with international payment charges).
    the MAltese FCA are very efficient ( but they only work half days!)
    • Unicorn77
    • By Unicorn77 30th May 18, 1:20 PM
    • 13 Posts
    • 3 Thanks
    Unicorn77
    help please
    Hi Dazza, yes they are part of Northway Financial based in Malta, they do respond to emails, they are quite slow though. I used the Maltese FCA to push for a refund of £1066 versus the £218 Northway had offered. You pay a fee to the Maltese regulator but if you are successful they refund the fee (25 euros which works out about £32 with international payment charges).
    the MAltese FCA are very efficient ( but they only work half days!)
    Originally posted by baggybreeches
    Do you have the contact details for the maltese FCA please as i've had a response but no offer from pound till payday.

    Cheers in advance hun x
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