Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 160
    • sallyannetag
    • By sallyannetag 6th Apr 18, 8:52 AM
    • 24 Posts
    • 14 Thanks
    sallyannetag
    Just a quick message to update:
    Northway Financial have offered £2790 which I have accepted.
    Lending Stream said 2 out of the 3 loans were affordable and have offered £134.40 as that's what I paid on the 3rd loan. I have accepted.
    Quickquid basically told me my loans were all too old even though I was still paying them in 2015. Its been referred to FOS.
    Wagedayadvance are still working on it...the 8 week period ends on 16th April.
    Wonga's 8 weeks are up on 17th April.
    MrLender's 8 weeks are up on 17th April.
    Uncle Buck's 8 weeks are up on 17th April.
    Payday UK haven't come back to me since initial contact. Their time is up on 17th April.
    Payday Express said the loans were affordable so I have sent it onto the FOS.
    • PartyPoison
    • By PartyPoison 6th Apr 18, 9:46 AM
    • 82 Posts
    • 156 Thanks
    PartyPoison
    Just heard back from Ombudsman today... they have agreed that Payday Uk lent irresponsibly to me and asked them to refund all interest on all loans accept loan number 1 dating back to 2006!!! woooooo hoooooo very happy
    Originally posted by Unicorn77
    Always good to hear of the successful outcomes, congratulations.
    £2 savers club #54 Current total - £86
    Pay ALL your debt off by Xmas 2018 #094 - £4445.12/£8143.94 (54.6%) paid
    Debt as of January 1st 2018: £8143.84
    Debt as of today (13/04/18): £3,698.82

    OYSTON OUT!
    • PartyPoison
    • By PartyPoison 6th Apr 18, 9:57 AM
    • 82 Posts
    • 156 Thanks
    PartyPoison
    Just a quick message to update:
    Northway Financial have offered £2790 which I have accepted.
    Lending Stream said 2 out of the 3 loans were affordable and have offered £134.40 as that's what I paid on the 3rd loan. I have accepted.
    Quickquid basically told me my loans were all too old even though I was still paying them in 2015. Its been referred to FOS.
    Wagedayadvance are still working on it...the 8 week period ends on 16th April.
    Wonga's 8 weeks are up on 17th April.
    MrLender's 8 weeks are up on 17th April.
    Uncle Buck's 8 weeks are up on 17th April.
    Payday UK haven't come back to me since initial contact. Their time is up on 17th April.
    Payday Express said the loans were affordable so I have sent it onto the FOS.
    Originally posted by sallyannetag
    Looks promising for the most part!

    From my experience, Wonga will run right up to the wire with their offer (assuming they make one) and once accepted they then take a week to confirm they have received your acceptance and that the payment can take up to 14 days. A little frustrating - you would think they would just want to get it closed as quickly as possible.

    PDUK were surprisingly quick with mine though I received no contact between them accepting my complaint and then them sending an offer. Even after I accepted their offer I received no confirmation from them, literally just found the money in the bank a few days later. Not that I will complain about that, but it is normal behavior from them - I will give them credit for being the best ones I dealt with timewise.

    The rest I have no dealings with Im afraid.
    £2 savers club #54 Current total - £86
    Pay ALL your debt off by Xmas 2018 #094 - £4445.12/£8143.94 (54.6%) paid
    Debt as of January 1st 2018: £8143.84
    Debt as of today (13/04/18): £3,698.82

    OYSTON OUT!
    • misspinks
    • By misspinks 7th Apr 18, 4:45 PM
    • 4 Posts
    • 0 Thanks
    misspinks
    Hi,

    How long did it take for your payday loan with payday Uk to be resolved. I currently have one with the FOS for loans with PDUK dating back to 2009 and had been with them since May last year. Was just wondering how long yours took
    • Superhoop91
    • By Superhoop91 8th Apr 18, 1:24 PM
    • 32 Posts
    • 4 Thanks
    Superhoop91
    Thank you all for your advice. In about three to four months I hope to have been able to pay off all my loans so will look to then start to seek action against each of them. Anything is better than nothing.
    • Ruffles1209
    • By Ruffles1209 9th Apr 18, 12:36 AM
    • 7 Posts
    • 2 Thanks
    Ruffles1209
    Hey Superhoop91,

    You don!!!8217;t need to wait before they are paid off to start claiming - in fact, putting in a claim beforehand is advisable. Check out Debt Camel!!!8217;s website for all the info you need on this - Sara has set up an amazing website and is constantly giving advice. I really recommend looking at it.
    • Kittykat10
    • By Kittykat10 9th Apr 18, 2:50 PM
    • 12 Posts
    • 0 Thanks
    Kittykat10
    Hello all, how long has it taken people to hear back? I am writing to both Quickquid and Wonga.
    • PartyPoison
    • By PartyPoison 10th Apr 18, 9:30 AM
    • 82 Posts
    • 156 Thanks
    PartyPoison
    Hello all, how long has it taken people to hear back? I am writing to both Quickquid and Wonga.
    Originally posted by Kittykat10
    I kept a spreadsheet so I had a timeline. I cant imagine yours will be exactly the same but I would guess at similar timeframes unless they are getting very busy. Here are my QQ and Wonga ones:

    QQ

    24/01 - Request SOA - to be sent within 72 hours
    30/01 - Escalated SOA
    31/01 - SOA received
    01/02 - Complaint sent
    02/02 - Complaint acknowledged - asked for bank statements. I refused.
    01/03 - Standard update - complaint being looked into, will rpely within the 8 weeks.
    15/03 - QQ sent offer. Accepted.
    20/3 - Confirm receiving acceptance of offer. Told payment will be up to 2 days. Paid same day. Case closed.

    Wonga

    24/01 - Request SOA
    29/01 - SOA received. Complaint sent.
    02/02 - Complaint acknowledged.
    26/02 - Standard - your complaint is still being looked at email.
    26/03 - Standard - your complaint is still being looked at email. Received offer. Accepted.
    04/04 - Confirm receiving acceptance of offer (this took a while but it was Easter bank holiday so benefit of the doubt I think with that one).
    09/04 - Paid. Case closed.

    So as you can see, QQ just under 2 months to be sorted and Wonga a little over.I accepted both offers first time as they were within the range I expected to get back (or literally a few pounds short and I wasnt going to go back and forth over it or wait several months for FOS for the little difference there was). Of course you may not get a good enough offer so could take longer but hope that gives at least a basic overview of the process.
    £2 savers club #54 Current total - £86
    Pay ALL your debt off by Xmas 2018 #094 - £4445.12/£8143.94 (54.6%) paid
    Debt as of January 1st 2018: £8143.84
    Debt as of today (13/04/18): £3,698.82

    OYSTON OUT!
    • debtidiot
    • By debtidiot 10th Apr 18, 12:05 PM
    • 1 Posts
    • 0 Thanks
    debtidiot
    Hi since 2015 I have used payday loan companies to live from month to month I have fallen into a trap and am only just able to get myself out of it - 4 defaults later and a mound of debt I had a guarnator loan that was over 79% interest and I have just tallied up via my noddle report 35 pay day loans in the space of 3 years. I never knew my problem was so bad until I decided to do my own table in excel showing the dates and amounts that ive paid and borrowed and defaulted but now its there in black and white i feel like a total and utter idiot. I have looked online via Redbridge about reclaiming money and I did use the Resolver function to start claims against Wonga but they just knocked me back. I've been rubbish in terms of keeping records and I changed bank accounts a couple of times oveer the years. Do I stand any chance of reclaiming any of the ridiculous amounts of defualts and interest payments that I have made the last few years? Is it worth using a claims company to deal with it given the amount of loans tha tI hav ehad?
    • Anniee88
    • By Anniee88 10th Apr 18, 12:22 PM
    • 81 Posts
    • 158 Thanks
    Anniee88
    Quick quid have got back to my husband and said ‘complaint upheld’ but they don’t think they have done anything wrong, he has paid over £1500 in interest of increasing loans approx 30 I think over 5 years and offered him £17.49!! I am quite insulted haha so will reply to tell them that we are off to the FOS

    We also have a current debt with them at the collectors so they proposed to take £17.49 off the current debt outstanding
    2018 determined to drive down this debt
    • Loopylou1234
    • By Loopylou1234 10th Apr 18, 4:55 PM
    • 2 Posts
    • 1 Thanks
    Loopylou1234
    Hi I have just had £1400 refunded from Wonga even though my last one was written off previously so worth a go.
    • PartyPoison
    • By PartyPoison 10th Apr 18, 6:21 PM
    • 82 Posts
    • 156 Thanks
    PartyPoison
    Hi since 2015 I have used payday loan companies to live from month to month I have fallen into a trap and am only just able to get myself out of it - 4 defaults later and a mound of debt I had a guarnator loan that was over 79% interest and I have just tallied up via my noddle report 35 pay day loans in the space of 3 years. I never knew my problem was so bad until I decided to do my own table in excel showing the dates and amounts that ive paid and borrowed and defaulted but now its there in black and white i feel like a total and utter idiot. I have looked online via Redbridge about reclaiming money and I did use the Resolver function to start claims against Wonga but they just knocked me back. I've been rubbish in terms of keeping records and I changed bank accounts a couple of times oveer the years. Do I stand any chance of reclaiming any of the ridiculous amounts of defualts and interest payments that I have made the last few years? Is it worth using a claims company to deal with it given the amount of loans tha tI hav ehad?
    Originally posted by debtidiot
    Dont use a company to do it for you - amount of loans doesn't matter. Use the debt camel site to get a letter together and send it to each of the companies you used. I kept a spreadsheet with a timeline on to help me. I would advise doing something similar, but its worth the work you put in!
    £2 savers club #54 Current total - £86
    Pay ALL your debt off by Xmas 2018 #094 - £4445.12/£8143.94 (54.6%) paid
    Debt as of January 1st 2018: £8143.84
    Debt as of today (13/04/18): £3,698.82

    OYSTON OUT!
    • Kllleki
    • By Kllleki 11th Apr 18, 12:32 AM
    • 1 Posts
    • 0 Thanks
    Kllleki
    May I ask how much you borrowed from Mr Lender and lending stream? Got money back from Wonga but still waiting on these 2
    • carol1963
    • By carol1963 11th Apr 18, 2:01 PM
    • 177 Posts
    • 100 Thanks
    carol1963
    Afternoon All,


    Mine and hubbies Wonga loans got wiped off when they got there fingers slapped is it still worth going back to them or just be grateful that the loans got wiped? I have others I'm trying to get something back. Thanks, Carol
    LBM 10/9/13 £40,571 (SCARY). NOW DECEMBER 2016 £31,805.
    PROUD AND STILL SCARED BUT PLODDING.

    SPC 551
    • sallyannetag
    • By sallyannetag 12th Apr 18, 8:55 AM
    • 24 Posts
    • 14 Thanks
    sallyannetag
    Just a quick message to update:
    Northway Financial have offered £2790 which I have accepted.
    Lending Stream said 2 out of the 3 loans were affordable and have offered £134.40 as that's what I paid on the 3rd loan. I have accepted.
    Quickquid basically told me my loans were all too old even though I was still paying them in 2015. Its been referred to FOS.
    Wagedayadvance are still working on it...the 8 week period ends on 16th April. (accepted an offer yesterday of £3045.87 on loans 11 and 15-23)
    Wonga's 8 weeks are up on 17th April.
    MrLender's 8 weeks are up on 17th April.
    Uncle Buck's 8 weeks are up on 17th April. (said the loans were affordable-off to FOS)
    Payday UK haven't come back to me since initial contact. Their time is up on 17th April. offered £197 as payment on one loan, said the rest were affordable. Accepting
    Payday Express said the loans were affordable so I have sent it onto the FOS.
    Originally posted by sallyannetag
    I can't thank the original posters on this thread enough - and to think I stumbled upon it on 16th February 2018 and have now claimed back over £5000 with hopefully more to come!
    • Unicorn77
    • By Unicorn77 12th Apr 18, 5:23 PM
    • 12 Posts
    • 3 Thanks
    Unicorn77
    Payday UK
    mine only took 6 weeks from when sent to Ombudsmand hun, sorry to hear yours has taken so long
    • Unicorn77
    • By Unicorn77 12th Apr 18, 5:26 PM
    • 12 Posts
    • 3 Thanks
    Unicorn77
    Hi,

    How long did it take for your payday loan with payday Uk to be resolved. I currently have one with the FOS for loans with PDUK dating back to 2009 and had been with them since May last year. Was just wondering how long yours took
    Originally posted by misspinks
    6 weeks fromsending complaint to Ombudsman hun
    • Fireflyaway
    • By Fireflyaway 12th Apr 18, 7:35 PM
    • 1,669 Posts
    • 1,786 Thanks
    Fireflyaway
    Don't we need to take some responsibility here? I had 7 loans at one point. It was my fault. I applied for them knowing what the repayments were. Yes they are a rip off but the only way to turn your financial life around is to take responsibility and change the way you handle money.
    I'm fat. Shall I go and ask for a refund on the last 100 chocolate bars I ate? Think not. Yes you might be angry and embarrassed by what you did but deal with it. getting loans written off is not victory. You lost the day you applied for them. be the winner by managing money so these rip off loan companies don't have customers to begin with.
    • Anniee88
    • By Anniee88 12th Apr 18, 9:43 PM
    • 81 Posts
    • 158 Thanks
    Anniee88
    I’m sorry what was the point of the above message? Yeah cheers thanks for your unhelpful input....

    The fact that these monsters have made billions of pounds in profit from desperate people who thought they had no other choice. It makes me happy that people are getting refunds on their interest that they’ve made.

    I hope that every other person takes your comment with a pinch of salt. Moving on....
    2018 determined to drive down this debt
    • justinsrival
    • By justinsrival 13th Apr 18, 3:34 PM
    • 45 Posts
    • 30 Thanks
    justinsrival
    HI everyone - it's been a couple of years since I reclaimed from my loans.

    Part of what I wanted was for them to be removed from my credit file as I was trapped in the cycle (like so many people) and so wasn't really borrowing irresponsibly from choice - I was forced to re-borrow. I'm in a much better situation now (I have savings!) and am looking to getting a mortgage in the coming years. The companies promised that they would request that the loans I was compensated for would be removed from my credit file within 30 - 45 days. I have this in written emails.

    Has anyone noticed if the loans have come off from their credit files? When I check clearscore, noddle etc they still show up in the "accounts closed" section. Are the credit reference agencies like Noddle, Clearscore the same reports that a lender would see?

    I'd really like these removed to help improve my chances with getting a mortgage - or at least, not be penalised for being extorted some 4 or 5 years ago from irresponsible lending practices. Was anyone else promised to have the loans removed from their credit report - have they been removed from your noddle, clearscore etc credit reports?

    I know that all settled accounts come off after 6 years, but where I was stuck re-borrowing over 2 - 3 years it wouldn't be until 2021 until they're ALL gone. I was hoping to buy somewhere sooner than that and have been advised that even having a settled payday loan from 5 years ago would adversely impact your score and immediately block certain mortgage applications..
    Last edited by justinsrival; 13-04-2018 at 4:15 PM. Reason: additional information
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,667Posts Today

7,809Users online

Martin's Twitter
  • RT @MartinSLewis: Pls help stop people who are suicidal being harassed by creditors. People in hospital due to anxiety, depression & more?

  • RT @peterkmartin: Thanks @MartinSLewis after hearing you advise many times to switch energy providers, I finally got my finger out and have?

  • I've decided my weekend starts here while the sun's glow is still baskable. So I'm signing off. Have a great weeke? https://t.co/9FxNEpDs6p

  • Follow Martin