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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 154
    • Mat176
    • By Mat176 5th Mar 18, 12:16 PM
    • 1 Posts
    • 0 Thanks
    Mat176
    New refund claim
    Hi

    Iím thinking of starting a claim with at least 10 different payday lenders...

    Just wanted to know how far back I can claim as have payday loans from 2005 with the money shop? Also up to what year, as had a few in the last year or so?

    Many thanks
    • baggybreeches
    • By baggybreeches 5th Mar 18, 2:04 PM
    • 61 Posts
    • 131 Thanks
    baggybreeches
    Hi, I've written to my payday lenders and all have provided a SOA. Now I want to put in a formal complaint, has anyone got a template they could possibly share?
    Lending Stream have come back requesting that I send a £10 check as it falls under the purview of SAR which I've already disputed with them.
    Any help greatfully received.
    Originally posted by amghappy
    Hiya, just a word of advice, lending stream wrote me a final response to my complaint which said they believed they hadn't done anything wrong. I forwarded to the FOS, the FOS agreed with me, lending stream challenged that decision and then forced the case through to the adjudicator! The upshot is I still won, but as yet they haven't settled. They caused a whole heap of work for me, them & the FOS for what is essentially a couple of hundred pounds!
    • baggybreeches
    • By baggybreeches 5th Mar 18, 3:59 PM
    • 61 Posts
    • 131 Thanks
    baggybreeches
    Hi

    Iím thinking of starting a claim with at least 10 different payday lenders...

    Just wanted to know how far back I can claim as have payday loans from 2005 with the money shop? Also up to what year, as had a few in the last year or so?

    Many thanks
    Originally posted by Mat176
    I would write to them and see what they offer? Realistically anything before 2011/12 is unlikely or not worth pursuing unless you've kept records.
    I have picked my battles on an individual basis, some offer to settle very quickly and are pretty fair with their offers, others just get your back up so you tend to get stuck in.
    • sallyannetag
    • By sallyannetag 5th Mar 18, 4:31 PM
    • 25 Posts
    • 16 Thanks
    sallyannetag
    Can someone help? Ive received my SOA from PaydayExpress and can't make any sense of it...can someone assist to let me know what the interest and fees I paid are?

    Date Description Amount Balance
    15/11/2012 Interest | Deposit £87.00 £387.00
    15/11/2012 Principal | Deposit £300.00 £300.00
    30/11/2012 Principal | Deferral £387.00 £687.00
    30/11/2012 Principal | Deferral £300.00 £387.00
    30/11/2012 Interest | Deferral £87.00 £387.00
    30/11/2012 Interest | Repayment (£87.00) £300.00
    21/12/2012 Principal | Deferral £387.00 £687.00
    21/12/2012 Principal | Deferral £300.00 £387.00
    21/12/2012 Interest | Deferral £87.00 £387.00
    21/12/2012 Interest | Repayment (£87.00) £300.00
    30/01/2013 Principal | Deferral £387.00 £687.00
    30/01/2013 Principal | Deferral £300.00 £387.00
    30/01/2013 Interest | Deferral £87.00 £387.00
    30/01/2013 Interest | Repayment (£87.00) £300.00
    28/02/2013 Principal | Deferral £370.23 £657.23
    28/02/2013 Principal | Deferral £300.00 £370.23
    28/02/2013 Interest | Deferral £83.23 £370.23
    28/02/2013 Interest | Repayment (£87.00) £300.00
    28/02/2013 Aprincipal | Repayment (£13.00) £287.00
    28/03/2013 Interest | Repayment (£25.00) £345.23
    28/03/2013 Interest | Repayment (£37.50) £307.73
    28/03/2013 Interest | Repayment (£20.73) £287.00
    28/03/2013 Aprincipal | Repayment (£4.27) £282.73
    29/03/2013 Aprincipal | Repayment (£25.00) £257.73
    30/03/2013 Principal | Deferral £284.10 £504.33
    30/03/2013 Principal | Deferral £284.10 £284.10
    30/03/2013 Interest | Deferral £63.87 £284.10
    30/03/2013 Aprincipal | Repayment (£37.50) £220.23
    30/04/2013 Principal | Deferral £129.13 £229.23
    30/04/2013 Interest | Repayment (£63.87) £220.23
    30/04/2013 Principal | Deferral £220.23 £129.13
    30/04/2013 Interest | Deferral £29.03 £129.13
    30/04/2013 Aprincipal | Repayment (£120.13) £100.10
    31/05/2013 Deposit Fee | Deposit £15.00 £531.00
    31/05/2013 Interest | Deposit £116.00 £516.00
    31/05/2013 Deposit Fee | Deposit (£15.00) £516.00
    31/05/2013 Principal | Deposit £400.00 £400.00
    31/05/2013 Interest | Repayment (£29.03) £100.10
    31/05/2013 Aprincipal | Repayment (£100.10) £0.00
    28/06/2013 Principal | Deferral £343.14 £609.14
    28/06/2013 Principal | Deferral £266.00 £343.14
    28/06/2013 Interest | Deferral £77.14 £343.14
    28/06/2013 Aprincipal | Repayment (£134.00) £266.00
    28/06/2013 Interest | Repayment (£116.00) £266.00
    31/07/2013 Principal | Deferral £285.62 £507.03
    31/07/2013 Principal | Deferral £266.00 £285.62
    31/07/2013 Interest | Deferral £64.21 £285.62
    31/07/2013 Interest | Repayment (£77.14) £266.00
    31/07/2013 Aprincipal | Repayment (£44.59) £221.41
    30/08/2013 Principal | Deferral £211.42 £375.31
    30/08/2013 Interest | Repayment (£64.21) £221.41
    30/08/2013 Principal | Deferral £221.41 £211.42
    30/08/2013 Interest | Deferral £47.53 £211.42
    30/08/2013 Aprincipal | Repayment (£57.52) £163.89
    30/09/2013 Principal | Deferral £115.70 £205.39
    30/09/2013 Interest | Repayment (£47.53) £163.89
    30/09/2013 Principal | Deferral £163.89 £115.70
    30/09/2013 Interest | Deferral £26.01 £115.70
    30/09/2013 Aprincipal | Repayment (£74.20) £89.69
    31/10/2013 Interest | Repayment (£26.01) £89.69
    31/10/2013 Aprincipal | Repayment (£89.69) £0.00
    02/11/2013 Deposit Fee | Deposit £15.00 £531.00
    02/11/2013 Interest | Deposit £116.00 £516.00
    02/11/2013 Deposit Fee | Deposit (£15.00) £516.00
    02/11/2013 Principal | Deposit £400.00 £400.00
    03/12/2013 Principal | Deferral £400.00 £508.61
    03/12/2013 Interest | Repayment (£116.00) £400.00
    03/12/2013 Aprincipal | Repayment (£5.73) £394.27
    03/12/2013 Interest | Deferral £114.34 £114.34
    03/12/2013 Principal | Deferral £508.61 £0.00
    31/12/2013 Principal | Deferral £394.27 £499.08
    31/12/2013 Interest | Repayment (£114.34) £394.27
    31/12/2013 Aprincipal | Repayment (£7.39) £386.88
    31/12/2013 Interest | Deferral £112.20 £112.20
    31/12/2013 Principal | Deferral £499.08 £0.00
    04/02/2014 Principal | Deferral £386.88 £486.78
    04/02/2014 Interest | Repayment (£112.20) £386.88
    04/02/2014 Aprincipal | Repayment (£9.53) £377.35
    04/02/2014 Interest | Deferral £109.43 £109.43
    04/02/2014 Principal | Deferral £486.78 £0.00
    28/02/2014 Principal | Deferral £377.35 £470.91
    28/02/2014 Interest | Repayment (£109.43) £377.35
    28/02/2014 Aprincipal | Repayment (£12.30) £365.05
    28/02/2014 Interest | Deferral £105.86 £105.86
    28/02/2014 Principal | Deferral £470.91 £0.00
    31/03/2014 Interest | Repayment (£105.86) £365.05
    31/03/2014 Interest | Deposit £58.00 £258.00
    31/03/2014 Principal | Deposit £200.00 £200.00
    31/03/2014 Aprincipal | Repayment (£365.05) £0.00
    01/04/2014 Interest | Deposit £58.00 £516.00
    01/04/2014 Principal | Deposit £200.00 £458.00
    02/04/2014 Interest | Deposit £23.20 £619.20
    02/04/2014 Principal | Deposit £80.00 £596.00
    30/04/2014 Interest | Repayment (£58.00) £561.20
    30/04/2014 Interest | Repayment (£58.00) £503.20
    30/04/2014 Interest | Repayment (£9.00) £494.20
    30/05/2014 Aprincipal | Repayment (£110.80) £383.40
    30/05/2014 Interest | Repayment (£14.20) £369.20
    30/06/2014 Aprincipal | Repayment (£89.20) £280.00
    30/06/2014 Aprincipal | Repayment (£35.80) £244.20
    31/07/2014 Aprincipal | Repayment (£125.00) £119.20
    14/08/2014 Aprincipal | Repayment (£80.00) £39.20
    14/08/2014 Aprincipal | Repayment (£39.20) £0.00
    17/10/2014 Interest | Deposit £29.00 £129.00
    17/10/2014 Principal | Deposit £100.00 £100.00
    31/10/2014 Interest | Repayment (£29.00) £100.00
    31/10/2014 Aprincipal | Repayment (£100.00) £0.00
    03/11/2014 Interest | Deposit £116.00 £516.00
    03/11/2014 Principal | Deposit £400.00 £400.00
    28/11/2014 Interest | Repayment (£116.00) £400.00
    28/11/2014 Aprincipal | Repayment (£4.00) £396.00
    24/12/2014 Aprincipal | Repayment (£120.00) £276.00
    26/01/2015 Aprincipal | Repayment (£276.00) £0.00
    • baggybreeches
    • By baggybreeches 5th Mar 18, 4:33 PM
    • 61 Posts
    • 131 Thanks
    baggybreeches
    I just thought I would let people know where my successes have come from so far!
    In 2016 I complained to the FOS that QuickQuid were being unfair ( I still had a loan with them but they were pressuring me to make unsustainable payment arrangements). The FOS ordered them to pay back £3916.93 over 3 loans which had been rolled over a multiple of times (almost £1200 interest per loan).
    Then last year i decided to see if there was any merit in trying for the other lenders. These are the results so far:
    PDUK £349.43 & £2360.37
    SafetyNet Credit £1047.91
    MyJar £700
    Mr Lender £305
    Peachy £115.77
    I am waiting for a refund from Lending Stream after the FOS ruled in my favour.
    I have outstanding complaints with the FOS for Payday Express, Wonga and Uncle Buck. I also took my complaint against Swift Sterling to the Maltese regulator, don't be put off they've been really helpful so far (it did cost me £32 to pay the fee and about £8 in postage) but I am seeking a refund of £1440 (against their offer of £183 originally and an increased offer today of £236!).
    I also agreed for balance reduction to zero with Sunny. I referred Trusted Cash and Satsuma to the FOS but they said that the businesses had not done anything wrong (they were single small value loans £300-£400).
    So basically at this point I am £8795 back nearer where I should be!!!!!
    Last edited by baggybreeches; 05-03-2018 at 4:35 PM. Reason: Addition
    • Mat1688
    • By Mat1688 5th Mar 18, 8:42 PM
    • 8 Posts
    • 4 Thanks
    Mat1688
    I've had mine back from Pay day express today as well; I added up all the referall money I paid back and emailed them asking for this back! I hope that was right ... Mine came to £8k altogether on money other than the loan and interest!
    • sallyannetag
    • By sallyannetag 6th Mar 18, 3:59 PM
    • 25 Posts
    • 16 Thanks
    sallyannetag
    OK Ive had a look at debtcamel and realised I need to add the interest figures I repaid which are in brackets. So for PaydayUK I paid back £774.67 and for Payday Express £1697.05
    • jack_1992
    • By jack_1992 6th Mar 18, 4:48 PM
    • 34 Posts
    • 48 Thanks
    jack_1992
    Anyone who has had a refund from QuickQuid know how long they usually take? Do they drag it out?
    • Mat1688
    • By Mat1688 6th Mar 18, 7:34 PM
    • 8 Posts
    • 4 Thanks
    Mat1688
    If that's the correct way of working it out...I've paid £10,760 to payday express alone and they are the first ones to send me my statement!!! Makes me feel sick!! And they were continuous loans
    • brightylr
    • By brightylr 7th Mar 18, 9:53 AM
    • 6 Posts
    • 8 Thanks
    brightylr
    Reclaim Started
    Hello,

    Just thought i would write here to keep a track for myself and to hopefully help others, Ive read lots on these forums but not said much!

    Currently put claims in to
    • Quick Quid
    • Lending Stream
    • Safetynet Credit
    • Capital One
    • Hitachi

    Hitachi was a loan, and Capital one a credit Card, just putting them all in one place!!

    QuickQuid have asked for Statements and Payslips, when the loan was taken out which I have sent.
    Lending Stream have sent the general 'we have received your complaint'
    Safety Net have sent the same, we have received the complaint.
    Capital One sent reply acknowledging the complaint.
    Hitachi - Nothing

    Anyone dealt with Safetynet?
    Debt Free Wannabe

    Current Debt as of Feb 2018 - 6,261.06
    • Mat1688
    • By Mat1688 7th Mar 18, 11:17 AM
    • 8 Posts
    • 4 Thanks
    Mat1688
    Quickquid sent me the same email about wanting all details but I responded saying I wasnt comfortable and they still sent it all over to me
    • brightylr
    • By brightylr 7th Mar 18, 12:04 PM
    • 6 Posts
    • 8 Thanks
    brightylr
    How long did you have to wait from sending the further information?
    Debt Free Wannabe

    Current Debt as of Feb 2018 - 6,261.06
    • Mat1688
    • By Mat1688 7th Mar 18, 12:06 PM
    • 8 Posts
    • 4 Thanks
    Mat1688
    I sent my first email 10 days ago...they responded pretty instantly for more details to which I responded saying no I wouldn't send it. And then yesterday I followed up with an email asking for updates on where my statement was and they responded with it within the hour...so chase after a week!
    • brightylr
    • By brightylr 7th Mar 18, 12:30 PM
    • 6 Posts
    • 8 Thanks
    brightylr
    Should I have not sent the information then?
    Debt Free Wannabe

    Current Debt as of Feb 2018 - 6,261.06
    • Mat1688
    • By Mat1688 7th Mar 18, 12:38 PM
    • 8 Posts
    • 4 Thanks
    Mat1688
    I just didn't feel comfortable giving them anything...i read on here somewhere that they didn't send them either and still got the money back.. usually just a way to try and delay the process
    • Loopylou1234
    • By Loopylou1234 9th Mar 18, 10:50 AM
    • 2 Posts
    • 1 Thanks
    Loopylou1234
    Safetynet Credit

    I have been reading these posts for a while and really inspired me to do something. I have a number of payday lenders and have complained to them all now.

    However, just wondered if anyone getting success with safetynet credit. I notified them in December I was struggling and they allowed me to start payment plan of £100 per month (balance £1120.00, although credit limit was £820.00. Started at £400 and was increased every month.) Then I found these posts and decided to start complaining, they responded quickly saying that they would look into it and would not take any further payments on the account until complaint investigated. They have now come back stating they are not upholding my complaint. Apparently I had in excess of £900 disposable income each month etc etc. However the most interesting comments in their response were 'Whilst we did see evidence of repayments to payday loan companies and other credit providers, these payments appeared manageable against your monthly income.' and 'substantial income from various other sources' these various sources are payday loans!!. They then go on to say that if I am having financial difficulty they will accept a reduced payment plan to help me pay of the balance.

    I wrote back picking them up on the fact that if they knew I had other payday loans they should not have increased my balance.... thanked them for confirming that they classed payday loans as substantial income from various other sources and questioned why, if they genuinely believe I have so much disposable income, they feel I would be struggling paying the balance. I offered £50 per month and asked them to cease having access to my bank but not heard back and they havent confirmed my offer of a payment plan. I have put the complaint to the FOS.

    I am not sure whether I should keep on at them about settling up a payment plan or leave it and see what happens. I am worried that they may just take the full amount outstanding at any time.
    Last edited by Loopylou1234; 09-03-2018 at 10:56 AM. Reason: add title
    • Ruffles1209
    • By Ruffles1209 9th Mar 18, 5:41 PM
    • 7 Posts
    • 2 Thanks
    Ruffles1209
    Anyone else an absolute nightmare trying to understand their statements from QQ and P2P?
    They are even worse than the PDUK ones... any advice on how best to understand these would be greatly appreciated.
    • GDN
    • By GDN 11th Mar 18, 6:53 PM
    • 10 Posts
    • 3 Thanks
    GDN
    Does anyone know how long Pay Day Express and Pay Day UK take to reimburse monies once the full and final settlement agreement form has been signed and sent to them?
    • AnxiousTheElephant
    • By AnxiousTheElephant 11th Mar 18, 8:29 PM
    • 26 Posts
    • 2 Thanks
    AnxiousTheElephant
    So I complained to...

    lending stream
    Quick quid
    Safety net credit
    Sunny
    118 money

    So far only heard back from QQ who rejected my complaint. This was a minimal one so I wasn!!!8217;t expecting anything to happen with it..

    8 weeks is up for the other 4 on 22nd March and still haven!!!8217;t heard back
    • PartyPoison
    • By PartyPoison 12th Mar 18, 12:17 PM
    • 82 Posts
    • 157 Thanks
    PartyPoison
    Anyone else an absolute nightmare trying to understand their statements from QQ and P2P?
    They are even worse than the PDUK ones... any advice on how best to understand these would be greatly appreciated.
    Originally posted by Ruffles1209
    What is the issue with QQ? I got mine from them, but I had 38 separate emails all with their own documents attached, one for each loan or rollover. I thought they were easy enough to understand assuming you had them in the right order? I made a spreadsheet and detailed dates and amounts paid/received on there so they were in the right order and it made it easier to read.
    £2 savers club #54 Current total - £86
    Pay ALL your debt off by Xmas 2018 #094 - £4445.12/£8143.94 (54.6%) paid
    Debt as of January 1st 2018: £8143.84
    Debt as of today (13/04/18): £3,698.82

    OYSTON OUT!
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