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    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
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    • Unicorn77
    • By Unicorn77 6th Jan 18, 8:53 AM
    • 13 Posts
    • 3 Thanks
    Hi everyone, I too fell into a debt spiral back in 2009 and this went on until 2013, it was awful and just was drowning in Payday loans, my circumstances drastically changed, due to my Husbands MS. But anyway found this website and been using Resolver!!!8230;

    My story so far:

    Mr Lender: £300 refund debt written off and credit file amended !!!8211; took 3 weeks.
    Peachy: Outstanding debt written off and credit file amended- took 2 weeks.
    PaydayUK: £840 refund, £522 written off and credit file amended !!!8211; took 6 weeks.
    Wonga: Still waiting but had positive communication.
    Lending Stream: Had £30 offer but refused so referring to FSA after 8 weeks up.
    Wagedayadvance: had response but waiting for final response, 2 weeks left till escalate.
    Quickquid: said No!!!8230; so referring to FSA
    Payday Express: still waiting but acknowledged.
    CFO: heard nothing yet but think they!!!8217;ve disappeared????

    Also made complaint about Provident.

    Hopefully 2018 will finally be debt free x x x
    • harrop87
    • By harrop87 7th Jan 18, 3:52 PM
    • 1 Posts
    • 0 Thanks
    Wondering if anyone can help me? over the years on and off I have taken payday loans and rolled over taking them out with different companies to pay one off etc etc spiralling into debt. I am bi polar but was undiagnosed at the time and was massively mismanaging finances this was greatly impacted by the Halifax bank charge spiral I had ended up in after my son was born and a hospital stay had meant I missed a payment (that's another story). Anyway this week I found resolver lol so I started making inroads into complaints. First one was quick quid who responded within 24hrs with the fact loan was over 6 yrs old and they wouldn't be able to help but if I wanted to take it further to contact foc. I have no idea where to start with this. Will I need bank statements etc as I have since changed banks. Any help would be greatly appreciated as I have a fair few to go through and as I am trying to start 2018 clearing old debts and being free of the fear of bills and dca. Any help would be apreciated thankyou.
    • JH1345
    • By JH1345 7th Jan 18, 6:51 PM
    • 8 Posts
    • 0 Thanks
    Good Evening All,

    Iím just looking for a bit of advice regarding a MyJar loan that I took out in April 2017 - I have made a claim regarding this loan, and the previous loan that MyJar gave to me, because I feel they were both unaffordable and I have asked MyJar to refund the interest on the previous fully paid loan and the existing loan (which only has 2 remaining monthly payments left).

    I have already wrote to MyJar prior to the existing loan finishing next month because I understood that the complaints procedures are quite long winded and usually take up to 8 weeks to get a final written response.. so basically I was expecting a reply to be after my loan had finished.

    MyJar have came back acknowledging my complaint and have advised they will investigate it. Upon logging into my account, I can notice the status of the loan now shows as ďrepayment planĒ and the payments are now less than half of what I was paying monthly but now over an additional period of 4 months. Whilst I have NEVER missed a payment or had a late payment on the loan, I had to take out other forms of borrowing to pay off the payday loan hence the basis of my affordability complaint to the company. I think MyJar have put me on a payment plan, without contacting myself, and I didnít think they were allowed to do this. I even stated on my complaint email that I was intending to pay the full amounts remaining, because I genuinely will do this, and was wanting the loan interest to be refunded.

    My questions are as follows:

    Are MyJar within their rights to put me in a repayment plan without my knowledge or without my consent?

    As MyJar have done this without my consent, if theyíre unwilling to budge, will this affect my credit rating? I have not missed any payments and donít intend too!

    Whilst I appreciate MyJar probably think they are helping the situation, I am willing to and I will pay the loan on time (although I appreciate this may have to be done with a help in hand by other forms of credit!) and I do not want this to affect my overall future if I was to go for a mortgage in 2-4 years time! I have no defaults, no late payments or CCJs although my credit rating has detoroiated since the beginning of the year!

    I have already re-claimed £1500 off Mr Lender and Iím awaiting the payment from these. I have sent other emails too other PDLs but I just want to know if anyone has had any experience from My Jar before doing this and what it means for the future?
    • Distiller72
    • By Distiller72 10th Jan 18, 3:55 PM
    • 14 Posts
    • 11 Thanks
    Following this with interest. I had several loans with Wonga over a 5 month period. All paid back then reborrowed following day until one month i paid back with a payoff from work and never borrowed again. I feel my pattern of borrowing (plus 50k unsecured debt) showed that the lians were unaffordable but i didnt realise there was any recourse. Is this route all about writing off debts nit yet paid back or is it something I could consider? I did borrow principe amounts but fees and charges were massive in many cases
    • baggybreeches
    • By baggybreeches 10th Jan 18, 8:17 PM
    • 62 Posts
    • 131 Thanks
    A repeated pattern of borrowing is usually indicative that the loans were unaffordable. You could write to them and ask for refunds of charges and interest on loans 2 onwards (usually the first loan is classed as affordable because there's nothing to suggest otherwise). There's a decent template on debtcamel to adapt for your own circumstances.
    • baggybreeches
    • By baggybreeches 10th Jan 18, 8:39 PM
    • 62 Posts
    • 131 Thanks
    Hi all, just dipping to say I have had an offer from PayDay UK of £349 for a return of interest on two loans. I have accepted this as it will come in handy for the upcoming season ;-)
    Still got a couple more to respond and 6 with the FOS in various states of progress.
    Originally posted by baggybreeches
    A further update on this!
    As I was a little under the weather (stressed) when I received this offer I just signed and returned the acceptance form. A couple of days later I actually read the letter, turns out the offer was on 2 loans they upheld my complaint. They asked me to provide details on a further 5 loans (bank statements and credit report) so I sent that off and last week had an offer of £2360 on the further 5 loans!!!!!
    I'm waiting on Payday Express who are part of the same group but seem to think my repeated rollovers with them were affordable. There's 7 loans with them so hoping for another success when the FOS get a grip of them.
    • Distiller72
    • By Distiller72 11th Jan 18, 2:00 AM
    • 14 Posts
    • 11 Thanks
    Fantastic news
    • operaaida
    • By operaaida 12th Jan 18, 10:51 AM
    • 6 Posts
    • 0 Thanks
    For those who've had experience with ombudsman and payday loans complaints. How long did it take from logging complaint to ombudsman to decision making please?
    • baggybreeches
    • By baggybreeches 12th Jan 18, 8:29 PM
    • 62 Posts
    • 131 Thanks
    I have had decisions last week from complaints sent over in October.
    • Unicorn77
    • By Unicorn77 15th Jan 18, 6:36 PM
    • 13 Posts
    • 3 Thanks
    Another result and only took 5 weeks and one letter to
    £526 refund and £276 written off old debt.
    Very happy with their response.
    • Franktboris
    • By Franktboris 15th Jan 18, 8:06 PM
    • 2 Posts
    • 0 Thanks
    Good Evening All,

    Just joined the forum having stumbled upon a payday loan reclaim company online and doing a little more research brought me here, to cut a very very long and upsetting story short I have been trapped in the same spiral that a significant number of people on here have found themselves caught in, I!!!8217;m terrified to start on the journey to reclaim but seeing some of the victories on here I!!!8217;m gaining confidence to begin. Quick question if I may, what!!!8217;s the best way to start, email the companies direct using the debt camel templates or go via resolver so it!!!8217;s all in one place? The idea of using a claims company crossed my mind for a short while, I!!!8217;m hoping that someone will tell me that is a terrible idea and it!!!8217;s easier to go it alone?
    • Deliveryboy
    • By Deliveryboy 16th Jan 18, 1:05 AM
    • 1 Posts
    • 0 Thanks
    Hi, need some help please?

    Recently applied to numerous payday loans for a refund. 2 have gotten back to me to say that they acted appropriately, but as a gesture of goodwill they will clear my remaining balances of £600 and £400 respectively. Should I accept this? Or by them offering the gesture are they accepting guilt?. Thanks.
    • sourcrates
    • By sourcrates 16th Jan 18, 1:36 AM
    • 14,336 Posts
    • 13,533 Thanks
    Hi, need some help please?

    Recently applied to numerous payday loans for a refund. 2 have gotten back to me to say that they acted appropriately, but as a gesture of goodwill they will clear my remaining balances of £600 and £400 respectively. Should I accept this? Or by them offering the gesture are they accepting guilt?. Thanks.
    Originally posted by Deliveryboy
    By its very nature a !!!8220; gesture of goodwill!!!8221; is just that.

    They are not admitting liability, but are offering to clear your balances on a !!!8220;without prejudice!!!8221; basis.

    That!!!8217;s a grand you don!!!8217;t have to find now at least.
    I'm a Board Guide on the Debt-Free Wannabe, Credit File And Ratings, and
    Bankruptcy And Living With It, boards. "I volunteer to help get your forum questions answered and keep the forum running smoothly".
    Board guides are not moderators and don't read every post. If you spot an abusive or illegal post then please report it to Any views are mine and not the official line of

    For free debt advice, contact either : Stepchange, National Debtline, or, CAB.
    For Free Legal advice see :
    • jack_1992
    • By jack_1992 16th Jan 18, 9:39 AM
    • 34 Posts
    • 48 Thanks
    Some more good news!
    My adjudicator got back to me this morning saying Sunny accept her findings and will refund me!
    Theyíre now contacting the debt collection agency who bought the debt to find out how much.

    Iím thrilled that not only will I get some money back in loans I should never have had given but also alll this bad info is getting removed from my credit report.

    Now just to wait for the QuickQuid response but theyíre taking the time with that one. But 2/3, I feel positive
    • jack_1992
    • By jack_1992 17th Jan 18, 9:19 AM
    • 34 Posts
    • 48 Thanks
    So my adjudicator got back to me and the refund including 8% interest and 20% tax taken off is just short of £1700.
    Itís sickening how much these cost me but Iím glad things get sorted.
    Takes me up to £2500 from 2/3.

    Keep going and fighting these companies if you truly believe they shouldnít have sold you these awful loans. Itís worth it
    • moneymoron1
    • By moneymoron1 20th Jan 18, 2:26 PM
    • 105 Posts
    • 25 Thanks
    Hello all,

    After reading this thread in December 2016 I thought I would update that I am now in the final stages of recovering the vast amount of money and interest I paid.

    Summary - from 2010 to 2013 I was trapped in a constant cycle of payday loans, final escaping with help. I didn't default but it left me with large amounts of credit card debts, plenty of which I have just been cycling and transferring from card to card ever since

    I have now received back amounts from 5 or the 6 companies I was borrowing from

    1. QuickQuid = over £10k
    2. Wonga = over 8k
    3. Lending Stream = over 4k
    4. Safeloans = £900
    5. Quid = £400

    The last company I only had one loan from and the ombudsman service decided they hadn't acted inappropriately

    What did I do?

    I requested Statement of Accounts from all companies, most responded quickly, Wonga ignored my request for over 2 months

    Once received I complained individually to each company, Wonga again never responded. Quid offered to refund my interest paid straight away, PayDay Express said they had acted appropriately, QuickQuid, Lending Stream and Safeloans all said they had acted responsibly.

    I didn't accept anything and complained to the FO for all companies.

    Upon the FO contacting each company, Quid extended their offer of the interest I paid by adding 8% simple interest as well

    QuickQuid and Safeloans offered a partial settlement, Lending Stream offered nothing with Wonga applying time bar exemptions when they finally responded

    Wonga, QQ, Lending Stream and Safeloans all did not permit the FO to look at loans greater than 6 years old at the date I originally complained to them, which hi reluctantly agreed to as the amounts were small when compared to the very high amounts I paid to them during this time

    The FO findings largely found that the first 3 loans I took from each company were ok, with everything after that being considered irresponsible and advised the companies to repay

    I am now in a position where they have all agreed except Lending Stream, however an Ombudsman has now found in my favour with Lending Stream so I am expecting that within a month or so

    Long post I know but as this thread helped so much I thought I would provide my experiences

    All of the money I am getting back I am putting into clearing credit card debts and as such 2018 is now looking considerably brighter for me. This may even be the year I get debt free

    Thanks everyone, and all the best on your quests for your money back
    • fatbelly
    • By fatbelly 20th Jan 18, 3:56 PM
    • 12,350 Posts
    • 9,390 Thanks
    Hello all,

    After reading this thread in December 2016 I thought I would update that I am now in the final stages of recovering the vast amount of money and interest I paid.
    Originally posted by moneymoron1
    I only occasionally dip into this thread now, having been following it since Woody was getting shouted at for starting in in late 2015!

    A result of £23k reclaimed is brilliant testament to how right he was and your post is most helpful.
    • Kehi
    • By Kehi 21st Jan 18, 7:38 PM
    • 3 Posts
    • 0 Thanks
    That's a fantastic result. I'm in the process of complaining about 4 payday loan providers. QQ has gone to the FOS after offering £16 refund for 13 loans & numerous rollovers whilst I had loans with all the others too. Wonga, PD Uk & PD Express all have 2 weeks to give me their response, but it's going to be a hard slog with some as they started in 2007.
    Have you ended up with refunds on most loans or have you lost the first few with each provider?
    • Kehi
    • By Kehi 21st Jan 18, 7:42 PM
    • 3 Posts
    • 0 Thanks
    Sorry moneymoron1 - I can see that your original post states that you didn't tend to get the first 3. Can i also ask how much of the figures you've given can attributed to interest?
    • AnxiousTheElephant
    • By AnxiousTheElephant 22nd Jan 18, 7:46 PM
    • 26 Posts
    • 2 Thanks
    I feel this could apply to me but I don't fully understand... I have got (and have had for many years) various payday loans. How can I go about claiming refunds on interest?
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