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  • FIRST POST
    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    woody53
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
Page 150
    • avenger786
    • By avenger786 27th Nov 17, 5:28 PM
    • 2 Posts
    • 0 Thanks
    avenger786
    Of course she/he should claim the interest overpayments etc back. Its her money afterall.
    • baggybreeches
    • By baggybreeches 28th Nov 17, 8:52 PM
    • 61 Posts
    • 131 Thanks
    baggybreeches
    Hi Nicwhit87 I have messaged you a template to use. Fill in as best you can and send it off, some companies came back to me within a week or two, others have taken a full 8 weeks, some made me offers and others rejected my appeal, the ones who rejected my complaints have been referred to the FOS (which may take a long time but I haven't got anything to lose by trying). Anything you want to ask feel free but I don't often get on here every day (but I will get back to you) so someone else will usually step in to answer your questions xx
    • JohnnyJohnny
    • By JohnnyJohnny 1st Dec 17, 7:25 PM
    • 12 Posts
    • 3 Thanks
    JohnnyJohnny
    Hey guys

    I've just added up my Wonga interest. Between November 2009 and Oct 2013 i had 54 loans from them, plenty of rollovers and full payments only to borrow the max an hour later. The interest I've paid is £11168.92.

    Do you think I've got a good case for irresponsible lending? Should I go for all the interest repayed even though £3500 of the interest is from loans over 6 years ago?

    Any advice appreciated
    • what an idiot
    • By what an idiot 2nd Dec 17, 10:29 AM
    • 42 Posts
    • 17 Thanks
    what an idiot
    Hey guys

    I've just added up my Wonga interest. Between November 2009 and Oct 2013 i had 54 loans from them, plenty of rollovers and full payments only to borrow the max an hour later. The interest I've paid is £11168.92.

    Do you think I've got a good case for irresponsible lending? Should I go for all the interest repayed even though £3500 of the interest is from loans over 6 years ago?

    Any advice appreciated
    Originally posted by JohnnyJohnny


    For me this depends on how quickly you need the money. I would submit your initial complaint to include everything. If Wonga don't provide you with an offer you are prepared to accept and you need to raise to the FOS I would suggest you work it out then. By that point Wonga may have come to an agreement with the FOS on loans over 6 years. If this isn't the case you can decide then to drop those loans to speed things up, or you can put your feet up and wait.
    Smiling and waving
    • baggybreeches
    • By baggybreeches 4th Dec 17, 7:43 PM
    • 61 Posts
    • 131 Thanks
    baggybreeches
    For me this depends on how quickly you need the money. I would submit your initial complaint to include everything. If Wonga don't provide you with an offer you are prepared to accept and you need to raise to the FOS I would suggest you work it out then. By that point Wonga may have come to an agreement with the FOS on loans over 6 years. If this isn't the case you can decide then to drop those loans to speed things up, or you can put your feet up and wait.
    Originally posted by what an idiot
    Yes this! I have picked my fights based on the likely success and the speed with which I can get a result, some I have accepted small token refunds or a credit file correction, others I have held out for more, I am now at the sitting and waiting stage with 5 PDLs at FOS.
    • Tinac1
    • By Tinac1 5th Dec 17, 4:21 AM
    • 1 Posts
    • 0 Thanks
    Tinac1
    Claim
    Does anyone have a template for claiming from these PD companies please?

    Thanks
    • what an idiot
    • By what an idiot 5th Dec 17, 11:25 AM
    • 42 Posts
    • 17 Thanks
    what an idiot
    Does anyone have a template for claiming from these PD companies please?

    Thanks
    Originally posted by Tinac1
    Hi,
    You should check a site called Debt Camel that holds a template and adapt it to suit your circumstances
    Smiling and waving
    • baggybreeches
    • By baggybreeches 5th Dec 17, 12:38 PM
    • 61 Posts
    • 131 Thanks
    baggybreeches
    Further update, PDUK
    Hi all, just dipping to say I have had an offer from PayDay UK of £349 for a return of interest on two loans. I have accepted this as it will come in handy for the upcoming season ;-)
    Still got a couple more to respond and 6 with the FOS in various states of progress.
    • captain redvers
    • By captain redvers 6th Dec 17, 4:13 PM
    • 1 Posts
    • 0 Thanks
    captain redvers
    Help
    Hi All,

    I had a real torrid time a few years ago.
    Ive been threw my statements, and i borrowed nearly £80k over a 5 years period.
    I was being bailed out by family, and eventually lost my house.

    Im now looking to reclaim this money, i had nearly £30k with wonga alone.

    So guidance from people who have been through something similar would be appreciated.
    • Lisa37
    • By Lisa37 12th Dec 17, 9:56 AM
    • 2 Posts
    • 0 Thanks
    Lisa37
    I just want some advice really I have complained about my payday loan to swift sterling and they are willing to write off the remainder of my balance but not sure if to pursue it further with the Ombudsman. Just when I look at how much interest I was charged and how much I paid not sure whether to pursue it further? Any advice
    • Blissy1990
    • By Blissy1990 17th Dec 17, 4:10 PM
    • 1 Posts
    • 0 Thanks
    Blissy1990
    Complaints template
    Does anyone have a template for me to work with to write a complaint to safetynet credit please would really appreciate it.

    Thank you in advance
    • jack_1992
    • By jack_1992 18th Dec 17, 5:22 PM
    • 34 Posts
    • 48 Thanks
    jack_1992
    Some good news tonight!
    I have heard from my adjudicator about my complaint with Sunny. They have upheld my complaint and said Sunny need to repay interest, fees and 8% interest as well as removing anything from my credit report. Not my biggest but still a decent amount which will help so much in my life now.
    Fingers crossed my last one with Quickquid also plays out well.
    Considering the awful time I had and the mess I got in, which again I admit is part my fault, I have come out the other side and now feel like things are planning out well.
    • arc2014
    • By arc2014 19th Dec 17, 8:26 AM
    • 193 Posts
    • 839 Thanks
    arc2014
    Hi All,

    I had a real torrid time a few years ago.
    Ive been threw my statements, and i borrowed nearly £80k over a 5 years period.
    I was being bailed out by family, and eventually lost my house.

    Im now looking to reclaim this money, i had nearly £30k with wonga alone.

    So guidance from people who have been through something similar would be appreciated.
    Originally posted by captain redvers

    If you go to the debt camel website (link further up) there is a template there - it really is simple. Work out how much you think you should be owed (i.e. how much interest you paid), and if they offer a figure that is close, accept! If not, the FOS process is just as simple, but it can be lengthy! Good luck!

    I just want some advice really I have complained about my payday loan to swift sterling and they are willing to write off the remainder of my balance but not sure if to pursue it further with the Ombudsman. Just when I look at how much interest I was charged and how much I paid not sure whether to pursue it further? Any advice
    Originally posted by Lisa37

    That depends on how much you paid vs how much your balance is. For example, if you think you are owed £2000+ but your balance is only £300 then no way! Send it straight to FOS. However if you are owed around £500 but have a balance of £450, maybe it's not worth it.

    Does anyone have a template for me to work with to write a complaint to safetynet credit please would really appreciate it.

    Thank you in advance
    Originally posted by Blissy1990

    If you go to the debt camel website (link further up!) they have a great template to use. Good luck!
    Logbook Loan 970.42/1000 · DC1 90/1420.32 · DC2 10/321.13 · DC3 11.75/11.75 · DC4 60/635 · Personal Loan 1706.96/5000 · Overdraft 0/1200 · Total 2675.76/9388.20
    SPC #200
    PAYDBX18 #014 - £761.74/10,000
    Lightbulb Moment September 2017 - DFD Christmas 2018!
    • Maisymay1
    • By Maisymay1 19th Dec 17, 9:37 PM
    • 6 Posts
    • 2 Thanks
    Maisymay1
    Pounds to pocket/quickquid
    Hi all.. just after some advice if I may.
    Made a complaint to Pounds to Pocket and Quickquid (both apparently under CashEuroNet) and receives this reply .. (sorry its quite long)..
    “’ve investigated your complaint and would like to bring your attention to the following points:
    Under the Financial Conduct Authority’s rules, complaints cannot be made where they concern an event that occurred more than six years ago. Of course, we will still investigate your allegations as they pertain to any loans you have received in the last six years.
    DEPENDENCY
    If there was dependency we would expect to see constantly increasing amounts in order to cover the prior loan interest and principal. However, your loan amounts varied and actually decreased from the previous loan which shows that you were not relying on one loan to repay the previous loan.
    There were large gaps in your borrowing history. There was 350 days between your 6th and 7th loans, further demonstrating that you were not simply taking out one loan to repay the next one.
    You are claiming that you were dependent on loans. Yet if you were dependent on taking out one loan to repay the other then you would have taken out numerous loans, for equal or increasing loan amounts, and with very little time between paying off one loan and taking out the other. When I reviewed your loan history I see that you never had more than four consecutive loans with less than 15 days between loans.
    HARDSHIP
    Finally, our records indicate that at no point did you notify us of any financial detriment or financial hardship. Had you alerted us to your difficult financial situation, we would have put you in “hardship” status, as is our process. We then would have frozen additional fees and interest while we worked with you to find an affordable repayment option.
    CONCLUSION: COMPLAINT NOT UPHELD


    Thanks for reading... anyone advise on the next step .. thanks in advance !
    • WensleydaleDreams
    • By WensleydaleDreams 27th Dec 17, 6:50 PM
    • 1 Posts
    • 0 Thanks
    WensleydaleDreams
    Quick question guys - did anyone have success with Lending Stream? Did you request defaults to be removed from any of your complaints with PDL!!!8217;s?
    • flammable999
    • By flammable999 29th Dec 17, 12:42 PM
    • 96 Posts
    • 21 Thanks
    flammable999
    The Money Shop
    To anyone who was considering a claim with The Money Shop, I strongly recommend it! I got a final response yesterday from them albeit it took them 15 weeks. They were not able to consider loans before 2007 which is fair enough, but agreed to pay out on all the rest which were all between 2007 and 2010. No fuss, no requesting bank statements, no ombundsman needed and with the 8% interest, I will be receiving just short of £4k after tax! All from one email that took less than 10 minutes to write!

    ihave just sent off my first ever claim to FOS. Let’s see how long QuickQuid take. I have uploaded everything I possibly can. All bank statements covering the period I am claiming for, all the statement of loans from QuickQuid, my secret weapon of a credit report from 2014 showing I had defaults and bad arrears when the loans were given to me, and the final response that QQ made to me with the “offer” of £30.

    I have dropped off any loans from before 2010 as they amount to about 300 but I am still claiming for just over £2000 for the rest. Fingers crossed! Anyone know how long QQ are taking at the moment with cases with the FOS?
    • Neo187
    • By Neo187 2nd Jan 18, 10:22 AM
    • 259 Posts
    • 7,957 Thanks
    Neo187
    Some good news tonight!
    I have heard from my adjudicator about my complaint with Sunny. They have upheld my complaint and said Sunny need to repay interest, fees and 8% interest as well as removing anything from my credit report. Not my biggest but still a decent amount which will help so much in my life now.
    Fingers crossed my last one with Quickquid also plays out well.
    Considering the awful time I had and the mess I got in, which again I admit is part my fault, I have come out the other side and now feel like things are planning out well.
    Originally posted by jack_1992
    Well done! How long did you have to wait? I have a complaint with them since September and haven't heard anything yet.
    Started comping: September 2013
    Wins so far: Cunard QM2 Cruise, X Factor final tickets, £1,000 Team build day, Dinner at the Ritz with Rolls Royce limo

    • olly1978
    • By olly1978 2nd Jan 18, 2:00 PM
    • 31 Posts
    • 1 Thanks
    olly1978
    Hi guys, I've had a lot of loans in the past with Wonga, I had to change jobs and took a large cut - I haven’t since about 2013 as it affected my ability to get a mortgage hugely
    So avoided like the plague - I still have an account with Wonga, did a password reset as I am interested in totalling up the amounts I had in the past, Conveniently the loan history has disappeared, I wonder if Wonga are wise to this to stop people/put them off reclaiming costs,

    Thoughts - I've sent them an email asking about previous loan history so I'll post back my findings
    • jack_1992
    • By jack_1992 3rd Jan 18, 9:40 AM
    • 34 Posts
    • 48 Thanks
    jack_1992
    Well done! How long did you have to wait? I have a complaint with them since September and haven't heard anything yet.
    Originally posted by Neo187
    My initial complaint to the FOS went in around middle of August time after Sunny wouldn't uphold anything.

    Couple weeks later I got an email from someone at the FOS regarding more information needed so they could investigate.
    Then just before Christmas got the decision the adjudicator has agreed with me. Sunny have until today to reply to them letting them know whether they want to settle or if they have more information they think will change their minds.

    My other complaint regarding QuickQuid is still with them and haven't heard anything yet regarding that moving on since them asking for more info.

    Whilst it does take a little time, I kind of forget it is happening and get on with things but is a huge huge win for me when I get the email saying they shouldn't have sold me the loan. Thats both Sunny and Wonga now, so im hoping QQ goes the same.

    These have ruined a lot for me and caused no end of issues. But im back on track and have a mortgage now so it is possible.

    Good luck with your case, ill keep you updated with this and my QQ one
    • olly1978
    • By olly1978 4th Jan 18, 2:18 PM
    • 31 Posts
    • 1 Thanks
    olly1978
    previous post -
    Hi guys, I've had a lot of loans in the past with Wonga, I had to change jobs and took a large cut - I haven!!!8217;t since about 2013 as it affected my ability to get a mortgage hugely
    So avoided like the plague - I still have an account with Wonga, did a password reset as I am interested in totalling up the amounts I had in the past, Conveniently the loan history has disappeared, I wonder if Wonga are wise to this to stop people/put them off reclaiming costs,

    Thoughts - I've sent them an email asking about previous loan history so I'll post back my findings

    lets see how this works out -

    ---------------------------------------------------------

    From: *******************
    Sent: 03 January 2018 14:35
    To: Customer Care
    Subject: Re: previous loans [ ref:_00D20Mrf2._500D01d3Y6g:ref ]


    Afternoon,


    Thank you for the reply,


    Yes please I would like details of all my previous loans I've had with yourselves, many thanks in advance,


    Regards,

    ******************+


    From: Customer Care <customercare@wonga.com>
    Sent: 03 January 2018 14:21
    To: **************
    Subject: previous loans [ ref:_00D20Mrf2._500D01d3Y6g:ref ]


    Dear Mr ****

    You cannot view the summary of your previous loans on your profile.

    Please advise if you would like the details of all loans to be sent to you via email.

    If you have any questions, please call us on 0207 138 8330. We!!!8217;re here to help Monday to Friday 7am to 8pm, Sundays and Bank Holidays 8am to 5pm.

    Kind regards,

    Customer Care
    0207 138 8330
    Wonga.com
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