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    • woody53
    • By woody53 17th Jul 15, 9:32 PM
    • 28Posts
    • 69Thanks
    Reclaiming money back from various payday loan companies
    • #1
    • 17th Jul 15, 9:32 PM
    Reclaiming money back from various payday loan companies 17th Jul 15 at 9:32 PM
    Hi all just wanted to share some good news regarding payday loan companies.....
    From early 2011 until mid 2014 I too was caught in the payday loan trap, all my own fault may I add, I borrow the money and in the end paid every penny back, would estimate 15000 over the years maybe 20.
    Early this year I saw all the news regarding payday loan companies and irresponsible lending, unfair interest etc etc etc, so I decided to have ago and try and get a few quid back myself.
    So far I have been in contact with 5 of the companies I was lending multiple loans from at the same time with many roll overs too, I have received 4 apologies and offers totalling over 5000 and the other complaint is now with the ombudsman.
    I never expected these amounts back but if you too were in the same situation, get all your facts in order and get complaining, from the initial email sent I had the money back within 8 weeks.
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    • bilko89
    • By bilko89 13th Oct 16, 4:47 PM
    • 124 Posts
    • 262 Thanks

    Received 2 Statement of Accounts - sent complaint

    Received 1 saying statement will be with me in 3 days

    Received 1 requesting 10 - sent email stating no obstacles should be put in front of me making a complaint (lending stream)

    Received this reply from only asking for a statement from another:-

    Hope that you are well. Please find below a copy of our complaints procedure. If you remain dissatisfied, you may refer your complaint to the Financial Ombudsman Service (FOS). Separately, you may also refer the complaint to our trade association (BCCA), this does not stop you taking your complaint to FOS.

    Happy to provide information requested (though do be aware that all of this information was provided upon the advance of any loan as the loan agreement was sent to you via email - do check your junk or spam for this and also check any other email address' you may have provided us with.)

    We are aware that there are many forums and templated letters available on the internet to exploit any previous credit commitments under the wholly subjective banner of affordability. We have seen some legitimate claims upheld in the press such as with the lender Cash Genie. However, to compare our actions with their reported behaviour is inappropriate.

    We are confident that the required assessments were carried out prior to the advance of all loans. We are able to substantiate fully the information on which lending decisions were based.

    Our relationship was based on responsible lending in addition to responsible borrowing. We provided you with all the facts about our product and the charges and costs involved. We treated you as a rational individual able to make a credible decision as to whether to borrow or not. For our part of the relationship we acted on the information available to us at the time and the prevailing regulations and guidance at the time.

    We are, however, happy as a gesture of goodwill to resolve by writing off your balance.

    I am your personal account manager and would be happy to discuss any of the above with you over the phone. I am available on 0207 183 8078 between 08:30 and 18:00 Monday to Friday. If you would prefer, please do feel free to provide a number and time at which I can reach you directly.

    Kind regards,

    Very pleased, 235 just like that! So sent out 12 emails, received 5 back with 1 writing off my balance and it's only been a day!
    • Tree house
    • By Tree house 14th Oct 16, 7:23 AM
    • 24 Posts
    • 108 Thanks
    Tree house
    Just wanted to report that I received 1800 from the money shop. Put in my complaint 6 months ago, did it myself as I knew how busy the FOS was with all these complaints.
    Debt at LBM Aug 2012 30,000 1% at a time - Member # 178 = 100%
    Debt free date November 2015
    • By 14th Oct 16, 9:40 AM
    • 99 Posts
    • 135 Thanks
    Adjudicator confirmed that he was upholding my complaint against Peachy for 8 out of the 12 loans. By my calculations it'd be worth about 400 plus the removal of a default from my credit file.

    He said he was not able to consider the threatening wording of their final response (they said they might report me to the police for application fraud if I pursued my complaint), as the complaint was only about irresponsible lending. He said if I want to raise a separate complaint with peachy for the distress caused then I was within my rights to do so. So I will be raising a new complaint as soon as the current complaint is resolved. Peachy will undoubtedly knock it back, I will escalate to the FOS, and they will incur another 550 fee.

    The only thing these scumbags understand is profit. I'm delighted that the action I've taken has so far cost the industry over 6k in FOS fees plus the 5k+ I've received in refunds and compensation.

    Keep it going people.
    • Delete33
    • By Delete33 14th Oct 16, 3:13 PM
    • 797 Posts
    • 467 Thanks
    Well done , Ginger.Ice and Treehouse.
    • sacha28
    • By sacha28 14th Oct 16, 4:58 PM
    • 756 Posts
    • 1,151 Thanks
    So an update (of sorts!)....

    My complaint against Wonga has been passed from my adjudicator to the ombudsman (got to say she's a fast worker!!!). My adjudicator had sent me the email exchanges sent between her and some Wonga and I can see that she was dealing with an utter idiot who basically wouldn't/couldn't accept that they lent irresponsibly and THEY requested that she send the complaint to the ombudsman this was despite her pointing out that I borrowed month in, month out from 2010-2013 with a ccj being awarded against me in 2011 which was in the middle of the cycle. According to Wonga that doesn't prove that I was relient on the loans but was actually using the loans for their intended purpose!!! They also pointed out that I must have got in a better financial position as I stopped using them in Jan know, when I had to take out a debt relief order because I was sinking

    So the upshot is that she has upheld some of my complaint, not sure how much because it wasn't clear from the exchange and I haven't had a phone call or email outlining what her actual decision was, but they have disagreed on every point my adjudicator made and told her to forward it to the ombudsman.

    Just out of interest, do I need to request to be compensated for the time delaying tactics and emotional distress (!) of ending up, essentially, bankrupt? Or is that something my adjudicator will have factored in already?
    • By 17th Oct 16, 9:12 AM
    • 99 Posts
    • 135 Thanks

    In my experience the FOS might add additional on for distress however in my experience it is never very much. It can't help to ask though. If you send your thoughts to the adjudicator, they will make sure it gets to the ombudsman.

    In my case the Adjudicator upheld my complaint against QQ and P2P and requested they pay an additional 300 compensation for basically cleaning out my bank account one month without permission. They accepted the irresponsible lending refund but argued the compensation. In the end I settled without the additional 300 because the refund was over 2k and I was happy enough.
    • cashburner
    • By cashburner 17th Oct 16, 12:18 PM
    • 43 Posts
    • 64 Thanks
    Quick update from me.

    Now have an adjudicator for two claims and the same person in both cases.

    Will let you know any further updates as they happen.
    • ooitsme
    • By ooitsme 18th Oct 16, 12:46 PM
    • 62 Posts
    • 286 Thanks
    Quick query. I have a case (my first) with an adjudicator. They have my bank statements, credit report and several emails went back and forth asking me to clarify certain things. This was yesterday morning and suddenly it has stopped. I'm assuming they are looking into it. Anyone any idea when I will hear anything? Will it be by email? I'm a bit concerned as when I was in this mess I had a partner and we used to transfer money back and forth between our accounts to allow each other to pay off and reborrow. However I'm not in touch with this person anymore, so from their side they could oook at it as income. I have explained the situation. I'm not great st waiting!
    DFW Progress 29/12/17
    CC1 - 1500. CC2 - 750
    CC3 - 200. CC4 - 200
    PD - 347
    M/C1 - M/C2 -
    Student loan - 3350
    • cashburner
    • By cashburner 18th Oct 16, 2:32 PM
    • 43 Posts
    • 64 Thanks
    First small success for me today.

    Ferratum have made a gesture of goodwill which I am prepared to accept.
    • cashburner
    • By cashburner 18th Oct 16, 3:57 PM
    • 43 Posts
    • 64 Thanks
    Two successes in one day now!!!!!

    Mr Lender have offered me a settlement of 50% of the interest paid which I have accepted based upon the fact I only had one loan with them and TBH I expected the sum total of hee haw from them or the FOS if it went that far.

    To me though it does show that complaining to PDL companies even if you only had one loan is still worth the little bit of endeavor it takes.

    To be fair to the above lender as well I only complained to them yesterday so a 24 hour turn around was very impressive.
    • leighavfc
    • By leighavfc 18th Oct 16, 9:11 PM
    • 183 Posts
    • 126 Thanks
    Hi all

    Update from me.

    Wonga: No response from emails to them, need chance to ring them.

    PDUK: Tried to make me send them a 1 postal order and waste loads of time,sent them a further email template and they agreed to send for free. So just waiting for that to land!

    WDA: After a few reminders to send me SOA they finally have today, balance is half what i thought it was. Going to do complaint to them tomorrow.

    SafetyNet: Contacted me to say they are extending there 4 week timeline to 8 weeks in accordance with guidelines, so they can investigate further.

    QuickQuid: 4 weeks in to 8 week guideline, just a wait!

    Peachy and Mr Lender updated my balances which i agreed with them.

    All good, i also had some great news Saturday. Barclays wrote to me saying i had PPI on my overdraft which i opened around 10 years ago Basically saying i need to make a complaint to get some money.... OK no problemo!!! Hopefully get a nice little sum from them !!

    Does anyone have a contact address for Cash Genie, i know they have gone bust but i read somewhere you could contact a certain address to forward complaints to, is that correct?
    Last edited by leighavfc; 18-10-2016 at 9:19 PM.
    DEBT FREE AS OF 28/6/17
    • Delete33
    • By Delete33 18th Oct 16, 9:20 PM
    • 797 Posts
    • 467 Thanks
    Hi leighavfc, try
    • leighavfc
    • By leighavfc 18th Oct 16, 9:23 PM
    • 183 Posts
    • 126 Thanks
    Hi leighavfc, try
    Originally posted by Delete33
    Thanks @Delete33

    This is the one ive sent several emails to with no response, i was wondering whether it was the contact address when they were trading and now not live.
    DEBT FREE AS OF 28/6/17
    • Delete33
    • By Delete33 18th Oct 16, 9:26 PM
    • 797 Posts
    • 467 Thanks
    Contact the FOS leighavfc, they have contact details.
    • Mrs_Ryan
    • By Mrs_Ryan 18th Oct 16, 10:31 PM
    • 10,582 Posts
    • 20,050 Thanks
    Hi all
    Quiet here. My complaint against Express was upheld but no reply- awaiting Ombudsman.
    Money Shop is with the adjudicator- he's requested extra statements from Barclays and is just awaiting them.
    Very proud to be Open University BA (Hons) English Lang and Lit Graduate! MA English 75% complete Going back for round 2! BSc (Hons) Combined STEM 2018- Bring it on!
    Weight lost so far- 3 stone 3lb
    I Am Green And White Miss you JV and TW!
    • illegally_blonde
    • By illegally_blonde 18th Oct 16, 11:20 PM
    • 37 Posts
    • 74 Thanks
    I'm still waiting on Express aswell, adjudicator upheld roughly half the loans but as expected, express haven't bothered replying. What they have done though is conducted a credit search last month without my permission, has this happened to anyone else? Looks like another complaint will be on its way!
    Last edited by illegally_blonde; 18-10-2016 at 11:26 PM.
    • Delete33
    • By Delete33 18th Oct 16, 11:35 PM
    • 797 Posts
    • 467 Thanks
    Payday UK and Express are performing credit searches on every one who complains, Sarah from DebtCamel has advised you complain and tell the FOS.
    • BBB
    • By BBB 19th Oct 16, 8:35 AM
    • 257 Posts
    • 70 Thanks
    Just started this process after seeing something on Facebook this morning, fingers crossed!

    Just curious, did you all send complaints via email or via post?
    Last edited by BBB; 19-10-2016 at 8:47 AM.
    • DanDaniel
    • By DanDaniel 19th Oct 16, 10:50 AM
    • 80 Posts
    • 87 Thanks
    Quick Quid Update

    Complained via email. (May 27th 2016)

    Final Response received. (August 7th 2016)
    Offered 512 as good will gesture - Rejected

    FOS complaint sent. (August 14th 2016)
    Offered 2264 by adjudicator to settle before she investigated - Rejected

    FOS Adjudicator Decision. (September 17th 2016)
    Upheld my complaint on all loans

    FOS received offer on 17th Septemeber ; 6100 to settle

    Waiting to here directly from QQ now reference transfer of money.

    Thanks for everyone's help ! Keep at it everyone and don't settle for less or give up hope ! :-)
    • Delete33
    • By Delete33 19th Oct 16, 12:24 PM
    • 797 Posts
    • 467 Thanks
    BrilliantDdanDaniel, happy for you!!!!!!!!
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