cheap disability aids ('sensory education')
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wrightk
Posts: 975 Forumite
Hi everyone.
Im having trouble with this site (not for the first time). Placed an order 31/05/15 selected standard delivery (3-5 days). still not received. chased company and was told to wait until the 8/05/15 because they could not report parcel missing until this date.Ive waited and waited and sent emails. After the 8th theyve started ignoring me, my parcel has still not come. Im really angry as it was for my children with special needs and its things that they do need urgently. Are my next options small claims court? I have tried to be amicable but they aren't even responding to me now.
Any help would be much appreciated!
*many of the regulars here might remember a post about this company i made last year. I purchased a sensory lightbulb from the company to help calm my daughter down, it became faulty within the warranty period and they refused to refund/replace. Furthermore i was threatened by staff that if i took them to the small claims court they would counterclaim and charge £150 an hour for the directors time! (over a lightbulb). Consequently i was bribed to take the post down after the director got wind of the post (as it was damaging trade) and received a replacement and a bunch of flowers and was promised lessons had been learnt! (obviously not!) I feel so stupid for taking the post down now.
This is my first order since that time and have noticed the company have changed their name to 'sensory education'.Ithought i would give them a try and maybe customer service has improved (obviously not)
Im having trouble with this site (not for the first time). Placed an order 31/05/15 selected standard delivery (3-5 days). still not received. chased company and was told to wait until the 8/05/15 because they could not report parcel missing until this date.Ive waited and waited and sent emails. After the 8th theyve started ignoring me, my parcel has still not come. Im really angry as it was for my children with special needs and its things that they do need urgently. Are my next options small claims court? I have tried to be amicable but they aren't even responding to me now.
Any help would be much appreciated!
*many of the regulars here might remember a post about this company i made last year. I purchased a sensory lightbulb from the company to help calm my daughter down, it became faulty within the warranty period and they refused to refund/replace. Furthermore i was threatened by staff that if i took them to the small claims court they would counterclaim and charge £150 an hour for the directors time! (over a lightbulb). Consequently i was bribed to take the post down after the director got wind of the post (as it was damaging trade) and received a replacement and a bunch of flowers and was promised lessons had been learnt! (obviously not!) I feel so stupid for taking the post down now.
This is my first order since that time and have noticed the company have changed their name to 'sensory education'.Ithought i would give them a try and maybe customer service has improved (obviously not)
Even a stopped clock tells the right time twice a day, and for once I'm inclined to believe Withnail is right. We are indeed drifting into the arena of the unwell.
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Comments
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How did you pay for the good, and how much was the total?0
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Assuming you paid my debit or credit card, consider asking your card issuer for a chargeback.Hi everyone.
Im having trouble with this site (not for the first time). Placed an order 31/05/15 selected standard delivery (3-5 days). still not received. chased company and was told to wait until the 8/05/15 because they could not report parcel missing until this date.Ive waited and waited and sent emails. After the 8th theyve started ignoring me, my parcel has still not come. Im really angry as it was for my children with special needs and its things that they do need urgently. Are my next options small claims court? I have tried to be amicable but they aren't even responding to me now.
Any help would be much appreciated!
Might be worth reading MSE's Chargeback article first.0 -
thankyou,
paid £62 onlineEven a stopped clock tells the right time twice a day, and for once I'm inclined to believe Withnail is right. We are indeed drifting into the arena of the unwell.0 -
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sorry to clarify- i paid £62 by debit card via the websites online purchasing facilitiesEven a stopped clock tells the right time twice a day, and for once I'm inclined to believe Withnail is right. We are indeed drifting into the arena of the unwell.0
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Theres an old saying "once bitten...0
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Theres an old saying "once bitten...
In fairness i did leave it over a year before ordering with them again and always think people deserve a second chance. id hoped they had learnt lessons from last time. price/choice is also very important especially when as a result of your childs disability they are very destructive towards themselves/others/property etc
certainly wont be using them again,just trying to focus on retrieving my money so it can be used for their benefitEven a stopped clock tells the right time twice a day, and for once I'm inclined to believe Withnail is right. We are indeed drifting into the arena of the unwell.0 -
many thanksEven a stopped clock tells the right time twice a day, and for once I'm inclined to believe Withnail is right. We are indeed drifting into the arena of the unwell.0
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