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    • MSE Tony
    • By MSE Tony 14th May 15, 1:38 PM
    • 69Posts
    • 17Thanks
    MSE Tony
    Insurance2go Mobile Phone Insurance Discussion
    • #1
    • 14th May 15, 1:38 PM
    Insurance2go Mobile Phone Insurance Discussion 14th May 15 at 1:38 PM

    This is a feedback thread on mobile phone insurance provider:


    Please share your experience with other MoneySavers. Click reply to take part:
    • Have you experienced problems?
    • Did you haggle and succeed?

    The feedback comes as part of the Mobile Phone Insurance Cover guide.

    Thank you,

    MSE Tony
Page 2
    • loubylou.n
    • By loubylou.n 7th Mar 17, 10:17 PM
    • 1 Posts
    • 1 Thanks
    Would not use Insurance2Go again
    I went with Insurance2Go as recommended by MSE but when I needed a quick response it took them 17 days to finally send me a replacement phone.
    Firstly I was asked for proof of purchase, then I had to send them the phone so they could assess whether it was 'beyond repair' - it had gone down the loo and died in my hand! Then I waited and waited and waited for them to finally notify me that they had decided that it was beyond repair and then to actually send me a replacement.
    If I hadn't had a separate work phone I would have been completely stuffed without my phone! They may be cheap but I think the service is appalling. If you rely on your phone, don't drop it anywhere but also get an insurance company that will sort out a replacement much quicker.
    • Didibeth
    • By Didibeth 11th Jul 17, 5:26 PM
    • 1 Posts
    • 0 Thanks
    the discount code MSE5 doesn't work on the Insureance2go website.
    • beachbuggyman
    • By beachbuggyman 25th Sep 17, 6:52 PM
    • 1 Posts
    • 1 Thanks
    Can't even take out a policy!
    After going through all the forms on the website, the final link between the payment confirmation and finishing page fails. Not telling you if your application has been accepted or not, just asking you to start again.
    When you phone them up, it goes through all the messages about who they are are, what the do etc, that you can do everything you need to on their website etc, all the options etc. Before finally telling your their offices are closed...
    How can it be this difficult to give someone some money?
    Poor performance at this stage raises concerns about what happens when making a claim!
    • jaydoubleyou
    • By jaydoubleyou 14th Oct 17, 10:26 AM
    • 6 Posts
    • 2 Thanks
    the discount code MSE5 doesn't work on the Insureance2go website.
    Originally posted by Didibeth
    I'm finding this as well - I contacted them and they asked for loads of information to locate my policy... even though I don't have one. Doesn't bode well really.
    • feralcatwoman
    • By feralcatwoman 10th Nov 17, 11:16 AM
    • 1 Posts
    • 1 Thanks
    Covered if you bought from High St?
    Enquired with Insurance2go about whether I would be covered as my receipt (from Argos) doesn't include the IMEI number of my new handset. They were quite vague and suggested they would need this from my network provider instead, who of course also don't have a record! Has anyone else come across this, or been refused a claim due to not having receipt with IMEI number? I fear I may struggle with other insurance companies, or have to take out Argos's inferior insurance cover!
    • Alilock10
    • By Alilock10 31st Jan 18, 11:08 PM
    • 1 Posts
    • 0 Thanks
    Claim rejected
    I purchased a year’s phone insurance on my Samsung Galaxy s8 in May. At the end of January I dropped my phone & smashed the screen. I made a claim & Insurance2go asked for a receipt for my purchase of the phone. I’d bought the phone brand new from eBay & initially didn’t have a receipt, so I sent a copy of the eBay purchase screen which showed my purchase of the phone. I also sent details of my account with O2 which showed the phone I have registered with them and which identified the IMEI number as that of the phone I insured. Insurance2Go did not accept this & I then contacted the person I’d purchased the phone from & he sent me the original receipt for the purchase of my phone, which I sent to Insurance2Go. They once again rejected my claim, saying I needed a VAT receipt for my purchase. I then complained, via Martin’s site, & requested that they either repair my phone or returned my premium, as it was evident that I would never have been able to make a claim, given that I had no VAT receipt. They then phoned me & said they would refund my premium. I assume that this was because this was by far the cheaper option for them. This was better than nothing, but of course meant I had to pay for the repair of my phone, whereas, if they’d made it clear from the start that my documentation meant I’d never be able to claim from them, I could have insured with another company who would have honoured my claim.
    • LynH
    • By LynH 21st Apr 18, 9:35 PM
    • 17 Posts
    • 7 Thanks
    I went to this company based on MSE. Phoned the company to check if I could insure my grandson's phone as he was under 18 and was told yes this was fine.
    Unfortunately he lost it 2 months ago and they are refusing to pay out as I am not his legal guardian WTAF???
    • Blibble
    • By Blibble 22nd Apr 18, 9:59 AM
    • 433 Posts
    • 751 Thanks
    I went to this company based on MSE. Phoned the company to check if I could insure my grandson's phone as he was under 18 and was told yes this was fine.
    Unfortunately he lost it 2 months ago and they are refusing to pay out as I am not his legal guardian WTAF???
    Originally posted by LynH
    Many gadget insurance policies will only offer "immediate family" coverage; i.e., the name on the policy must be a member of the "immediate family" of the gadget's user. How does your policy define "immediate family"? Can you ask the insurer to listen to the call to prove that they advised cover would be offered for grandparents insuring a grandchild's handset?
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