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  • FIRST POST
    • MSE Tony
    • By MSE Tony 14th May 15, 12:35 PM
    • 71Posts
    • 20Thanks
    MSE Tony
    AutoAid Car Breakdown Discussion
    • #1
    • 14th May 15, 12:35 PM
    AutoAid Car Breakdown Discussion 14th May 15 at 12:35 PM
    Hi,

    This is a feedback thread on car breakdown provider:

    AutoAid


    Please share your experience with other MoneySavers. Click reply to take part:
    • Have you experienced problems?
    • Did you haggle and succeed?

    The feedback comes as part of the Cheap Breakdown Cover guide.

    Thank you,

    MSE Tony
    Last edited by MSE Tony; 14-05-2015 at 1:04 PM.
Page 10
    • Quentin
    • By Quentin 8th Aug 18, 4:40 PM
    • 36,820 Posts
    • 20,953 Thanks
    Quentin
    The renewal premium due is as follows: 48.31 (including Insurance Premium Tax @12.00% and Policy Renewal Charge of 5.00)

    So I am being charged five pounds just to renew, no?
    Originally posted by The Goose
    No


    Their price has increased to 48.31/year since last year


    It will still be competitive if price is your concern!
    • The Goose
    • By The Goose 8th Aug 18, 5:55 PM
    • 42 Posts
    • 146 Thanks
    The Goose
    No, price per se is not my concern, as I agree it is still competitive.


    I intend to contact them to clarify this 5 "renewal charge".
    • Quentin
    • By Quentin 8th Aug 18, 6:05 PM
    • 36,820 Posts
    • 20,953 Thanks
    Quentin
    Check the website and see for yourself the current cost of a year's cover!
    • KTF
    • By KTF 8th Aug 18, 9:00 PM
    • 4,676 Posts
    • 1,911 Thanks
    KTF
    No, price per se is not my concern, as I agree it is still competitive.


    I intend to contact them to clarify this 5 "renewal charge".
    Originally posted by The Goose
    You would pay 48.31 to renew. How that breaks down (no pun intended) is irrelevant.
    • The Goose
    • By The Goose 9th Aug 18, 3:23 PM
    • 42 Posts
    • 146 Thanks
    The Goose
    You would pay 48.31 to renew. How that breaks down (no pun intended) is irrelevant.
    Originally posted by KTF



    Why is it irrelevant?



    The website says I can JOIN for 48.31, so clearly that does not include a "Policy Renewal Charge" as I would not be renewing!
    • KTF
    • By KTF 9th Aug 18, 3:27 PM
    • 4,676 Posts
    • 1,911 Thanks
    KTF
    Why is it irrelevant?



    The website says I can JOIN for 48.31, so clearly that does not include a "Policy Renewal Charge" as I would not be renewing!
    Originally posted by The Goose
    Its irrelevant because the total price is all that matters.


    The 48.31 shown on their site may include a 'new policyholder fee' but they are not required to show that in broken down format like they are for the renewals.


    I agree that the wording of the renewal payment is poor but the end cost is the same so it really makes no difference as you pay the same as a new customer regardless.
    • kerri gt
    • By kerri gt 9th Aug 18, 3:27 PM
    • 7,251 Posts
    • 50,149 Thanks
    kerri gt
    Why is it irrelevant?



    The website says I can JOIN for 48.31, so clearly that does not include a "Policy Renewal Charge" as I would not be renewing!
    Originally posted by The Goose
    So what have they said about the 5 charge when you spoke to them? It sounds very might like it's bad working in their messaging - it's not really a renewal charge in the sense they are charging you to renew, but its the difference between last years cost and this years. Perhaps they should have just called it 'YoY price difference' ?
    Feb 2015 NSD Challenge 8/12
    JAN NSD 11/16


    • The Goose
    • By The Goose 9th Aug 18, 3:28 PM
    • 42 Posts
    • 146 Thanks
    The Goose
    Well I just phoned them.


    They say that this 5 is an "admin charge" for renewing.
    • KTF
    • By KTF 9th Aug 18, 3:30 PM
    • 4,676 Posts
    • 1,911 Thanks
    KTF
    Well I just phoned them.


    They say that this 5 is an "admin charge" for renewing.
    Originally posted by The Goose
    Ok, so don't renew then sign up again as a new customer and pay exactly the same amount if it makes you feel better.


    You can get 15 months for the price of 12 if you sign up using this link: http://www.silvertap.com/autoaid/
    • The Goose
    • By The Goose 9th Aug 18, 3:30 PM
    • 42 Posts
    • 146 Thanks
    The Goose
    When I said that the total was the same as I would pay as a new customer, they said the price had gone up to 48.31.


    So when I asked if I would have to pay 53.31 to renew next year, they didn't seem to know what I was talking about.


    I give up.
    • The Goose
    • By The Goose 9th Aug 18, 3:33 PM
    • 42 Posts
    • 146 Thanks
    The Goose
    Ok, so don't renew then sign up again as a new customer and pay exactly the same amount if it makes you feel better.


    You can get 15 months for the price of 12 if you sign up using this link: http://www.silvertap.com/autoaid/
    Originally posted by KTF



    I know about that, but it's for "new customers only" and I would not feel comfortable doing it.

    I'm just going to renew. I think they need to make their pricing policy clearer, however.

    I will see what happens next year!


    ETA: In fact, I only paid 39 last year as I had a Groupon offer. But they say in the renewal email that I paid 43.31 .....
    Last edited by The Goose; 09-08-2018 at 3:36 PM. Reason: Additional info
    • Quentin
    • By Quentin 9th Aug 18, 4:14 PM
    • 36,820 Posts
    • 20,953 Thanks
    Quentin
    When I said that the total was the same as I would pay as a new customer, they said the price had gone up to 48.31.


    So when I asked if I would have to pay 53.31 to renew next year, they didn't seem to know what I was talking about.


    I give up.
    Originally posted by The Goose

    You seem so unhappy with them why on earth do you want to remain a customer


    This thread talks all about the company you are dealing with:


    https://forums.moneysavingexpert.com/showthread.php?t=2330305
    • Thebestmumalive
    • By Thebestmumalive 9th Aug 18, 5:09 PM
    • 77 Posts
    • 29 Thanks
    Thebestmumalive
    I spoke to them yesterday about the renew charge of 5 and they did offer to waive it so could have renewed for 43.31 but went via Groupon for 39 instead.
    • The Goose
    • By The Goose 9th Aug 18, 6:19 PM
    • 42 Posts
    • 146 Thanks
    The Goose
    You seem so unhappy with them why on earth do you want to remain a customer


    This thread talks all about the company you are dealing with:


    https://forums.moneysavingexpert.com/showthread.php?t=2330305
    Originally posted by Quentin



    Thanks for that. Horrific.
    • The Goose
    • By The Goose 9th Aug 18, 6:20 PM
    • 42 Posts
    • 146 Thanks
    The Goose
    I spoke to them yesterday about the renew charge of 5 and they did offer to waive it so could have renewed for 43.31 but went via Groupon for 39 instead.
    Originally posted by Thebestmumalive



    How did you renew through Groupon?


    Did you just start again? Had your first year expired?
    • Quentin
    • By Quentin 9th Aug 18, 7:25 PM
    • 36,820 Posts
    • 20,953 Thanks
    Quentin
    When you buy a Groupon then you get time to use it before it expires

    Currently you have till September 30 to use the Groupon to buy a policy

    Get cashback when buying Groupons from the usual cashback sites
    • The Goose
    • By The Goose 10th Aug 18, 10:17 AM
    • 42 Posts
    • 146 Thanks
    The Goose
    I meant, can the Groupon offer be used for renewal rather than taking out a new policy?


    Because I used it last year for this.
    • Quentin
    • By Quentin 10th Aug 18, 10:23 AM
    • 36,820 Posts
    • 20,953 Thanks
    Quentin
    The ts & cs will all be set out in the Groupon. Look for "fine print" on the voucher.
    • is18
    • By is18 15th Aug 18, 11:28 AM
    • 1 Posts
    • 0 Thanks
    is18
    15 months offer on MSE for Autoaid.
    My autoaid policy runs out in 3 days and I was going to reapply via mse link the day after to get 15 month offer however autoaid say a previous customer has to be at least 6 months ago? This is not specified on mse site? Any help please?
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