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What were you reclaiming: Dorothy Perkins Store Card from 1997
Who was the provider: GE Capital, dealt with by Santander
How much did you get back: £5412.53
Did you get it back after a letter or did you go to the Financial Ombudsman: Online form, telephone call and questionnaire
I inadvertently posted about this case in the wrong place previously and I appreciate now that was poor form. I did think it was worth including here as I haven't seen too many successful accounts for Santander on Store card complaints. Hopefully it might be of help to someone.
I initially contacted Santander, I had my account details and some copies of statements. They wrote me to me stating they could trace no details of my account and suggested I approach New Day. I did so and they quickly confirmed not them and to go back to Santander. I rang them and the chap I spoke to confirmed he was able to see my account details and ppi on there.
Filled out questionnaire, was subsequently asked to provide further detail in respect of employment status and pre existing medical condition.
Eight week period would have been up this coming Tuesday. Received two letters together today. One on behalf of SCUKL which stated my complaint was considered time barred as more than 15 years since account was opened. The other was on behalf of Financial Insurance Company Ltd which was upheld as they were not satisfied that the ppi policy was suitable for me when it was sold.
Ecstatic as I wasn't holding out much hope and I certainly wasn't expecting it to be such a large sum. I am very happy I persevered with this one.
Originally posted by emsjune78
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Hi new to this forum and to all this PPi,
But after reading your post i am interested in how your provided further detail of your employment status at the time, being it was so far bac.
the reason i am asking is that i am also chasing a Dorothy Perkins claim and and i believe i worked less than 16 hours a week back then having a young family etc, but i am not sure how i would go about proving this?
thanks