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    • Ian011
    • By Ian011 3rd May 15, 10:59 PM
    • 2,245 Posts
    • 1,360 Thanks
    Ian011
    • #2
    • 3rd May 15, 10:59 PM
    • #2
    • 3rd May 15, 10:59 PM
    Ofcom's radio advert:
    http://youtu.be/f355xJud0vk
    • Kosenurm
    • By Kosenurm 8th May 15, 10:39 AM
    • 18 Posts
    • 0 Thanks
    Kosenurm
    • #3
    • 8th May 15, 10:39 AM
    • #3
    • 8th May 15, 10:39 AM
    I am aware that, on 1st July 2015, the rules change in how business advertise their non-geographic telephone numbers for customers calling.

    Does anyone know if this will cover all letters that businesses write to customers (whether ongoing or new business?), and does it mean literally EVERYTHING has to be changed by the 1st July deadline?

    Thanks,
    K
    • Double V
    • By Double V 8th May 15, 10:42 AM
    • 879 Posts
    • 517 Thanks
    Double V
    • #4
    • 8th May 15, 10:42 AM
    • #4
    • 8th May 15, 10:42 AM
    That's good news. 0800 free now.
    • Ian011
    • By Ian011 8th May 15, 11:20 AM
    • 2,245 Posts
    • 1,360 Thanks
    Ian011
    • #5
    • 8th May 15, 11:20 AM
    • #5
    • 8th May 15, 11:20 AM
    Everything has to be changed.

    There's a list of examples about three-quarters of the way down this page:
    http://www.ukcalling.info/industry

    Businesses must justify and declare the Service Charge for their 084, 087 or 09 number, else change their number to stop imposing this charge. Ofcom made matching 034 and 037 numbers available in 2007 for those who wish to migrate to 03 from an 084 or 087 number.
    • rash.m2k
    • By rash.m2k 10th May 15, 8:18 AM
    • 932 Posts
    • 254 Thanks
    rash.m2k
    • #6
    • 10th May 15, 8:18 AM
    • #6
    • 10th May 15, 8:18 AM
    From 1 July, Ofcom regulatory changes mean that calls to 080 numbers will be free from mobiles. As part of this, the cost of calling other numbers starting with 08, 09 and 118 will change. To see how these costs are calculated visit vdfn.co/ukcalling1

    Can I cancel Vodafone since they are changing prices in addition to 0800 numbers?
    • Ian011
    • By Ian011 10th May 15, 9:17 AM
    • 2,245 Posts
    • 1,360 Thanks
    Ian011
    • #7
    • 10th May 15, 9:17 AM
    • #7
    • 10th May 15, 9:17 AM
    On Vodafone, calls to 0843, 0844, 0871, 0872, 0873, 118 are going down.
    Calls to 0845, 0870 are going up.
    • simax
    • By simax 12th May 15, 8:37 AM
    • 1,790 Posts
    • 615 Thanks
    simax
    • #8
    • 12th May 15, 8:37 AM
    • #8
    • 12th May 15, 8:37 AM
    From 1 July, Ofcom regulatory changes mean that calls to 080 numbers will be free from mobiles. As part of this, the cost of calling other numbers starting with 08, 09 and 118 will change. To see how these costs are calculated visit vdfn.co/ukcalling1

    Can I cancel Vodafone since they are changing prices in addition to 0800 numbers?
    Originally posted by rash.m2k
    No, because regulatory changes are exempt.

    Also it's interesting how much the access charge will vary....

    Vodafone are quoting 23p a minute. Another major UK mobile network are quoting 44p a minute!!
    I say it as it is - you may not like that but what would you prefer? A string of false platitudes that are no help whatsoever just to make you feel better? If my advice has helped, please press the Thanks button over here ----------------V. Cheers
    • Ypaymore
    • By Ypaymore 12th May 15, 9:21 PM
    • 2,702 Posts
    • 1,032 Thanks
    Ypaymore
    • #9
    • 12th May 15, 9:21 PM
    • #9
    • 12th May 15, 9:21 PM
    I am aware that, on 1st July 2015, the rules change in how business advertise their non-geographic telephone numbers for customers calling.

    Does anyone know if this will cover all letters that businesses write to customers (whether ongoing or new business?), and does it mean literally EVERYTHING has to be changed by the 1st July deadline?

    Thanks,
    K
    Originally posted by Kosenurm
    Yes it does and If you dont you might face penalties.

    " What happens if I don’t include this information on everything from the day the changes come into force? Will there be penalties?

    PhonepayPlus and the Advertising Standards Authority will be responsible for enforcing the requirements for including service charge information in advertising. More information about their penalties for non-compliance is available on their websites (and the website of the ASA’s sister body the Committee of Advertising Practice – www.cap.org.uk)

    Broadcasters must abide by Ofcom's Broadcasting Code, or face potential penalties. The Code is currently being updated to reflect the requirement to explain the service charge."

    See: http://www.ukcalling.info/industry/business-faqs
    Last edited by Ypaymore; 12-05-2015 at 9:25 PM.
    • Ian011
    • By Ian011 12th May 15, 10:16 PM
    • 2,245 Posts
    • 1,360 Thanks
    Ian011
    The new Broadcast Code was published by Ofcom at the end of April 2015.

    This gives programme makers plenty of time to incorporate the new messaging.
    • Ypaymore
    • By Ypaymore 13th May 15, 12:06 PM
    • 2,702 Posts
    • 1,032 Thanks
    Ypaymore
    Another major UK mobile network are quoting 44p a minute!!
    Originally posted by simax
    Which network is that ?
    • eagle
    • By eagle 13th May 15, 2:50 PM
    • 586 Posts
    • 57 Thanks
    eagle
    Which network is that ?
    Originally posted by Ypaymore
    I'd like to know the answer to that too!!
    • simax
    • By simax 13th May 15, 4:36 PM
    • 1,790 Posts
    • 615 Thanks
    simax
    I can't say as yet but the texts are going out in the coming days to customers...
    I say it as it is - you may not like that but what would you prefer? A string of false platitudes that are no help whatsoever just to make you feel better? If my advice has helped, please press the Thanks button over here ----------------V. Cheers
    • gollum007
    • By gollum007 13th May 15, 4:41 PM
    • 246 Posts
    • 162 Thanks
    gollum007
    I'd like to know the answer to that too!!
    Originally posted by eagle
    That would be EE & Orange/ T-Mobile.

    http://ee.co.uk/help/add-ons-benefits-and-plans/price-plans-and-costs/ee-price-plans/changes-to-numbers-starting-08-09-and-118#what

    -Gollum
    • simax
    • By simax 13th May 15, 5:00 PM
    • 1,790 Posts
    • 615 Thanks
    simax
    Ahh.... That wasn't there this morning. I've known for a while but had to keep schtum...
    I say it as it is - you may not like that but what would you prefer? A string of false platitudes that are no help whatsoever just to make you feel better? If my advice has helped, please press the Thanks button over here ----------------V. Cheers
    • eagle
    • By eagle 14th May 15, 8:02 AM
    • 586 Posts
    • 57 Thanks
    eagle
    Thanks!

    Sounds about right for those greedy scum...
    • Tony5101
    • By Tony5101 14th May 15, 8:50 AM
    • 1,473 Posts
    • 815 Thanks
    Tony5101
    I'm with EE, and have a 12month unlimited 08 add on already on my account - can I expect to see any changes?
    • Ian011
    • By Ian011 6th Jun 15, 11:15 AM
    • 2,245 Posts
    • 1,360 Thanks
    Ian011
    Other providers are starting to publish information:

    http://www.thephone.coop/support/uk-calling-faq/
    http://community.giffgaff.com/t5/Announcements/Changes-to-service-number-charging/m-p/16745244#M74400
    Last edited by Ian011; 17-06-2015 at 1:16 PM.
    • patman99
    • By patman99 6th Jun 15, 6:33 PM
    • 8,270 Posts
    • 9,802 Thanks
    patman99
    Was in '3' shop today and they informed me of the changes.
    0845 &0870 will be 5p/min.
    Never Knowingly Understood.

    Member #1 of 1,000 challenge - 13.74/ 1000 (that's 1.374%)

    3-6 month EF 0/3600 (that's 0 days worth)

    Do you/your spouse earn less than 197 p/w ?. Fill-in Form R85 and get your Bank interest Tax free.
    • niftyone
    • By niftyone 6th Jun 15, 6:57 PM
    • 238 Posts
    • 161 Thanks
    niftyone
    Was in '3' shop today and they informed me of the changes.
    0845 &0870 will be 5p/min.
    Originally posted by patman99
    They havent got a clue thats what they charge currently to call 0845/0870 numbers.

    Threes mobile service charge will be 25p a minute plus the access charge.

    http://www.three.co.uk/Support/Calls_Email_and_Messages then go to calls and then call charges.

    " 084, 087, 09 and 118 service numbers

    These service numbers are used to call a range of different companies, including directory enquiries (118), premium rate numbers (09) and general service numbers (084, 087).

    While the cost of calling some of these numbers can be just a few pence, others can cost several pounds, and it can sometimes be difficult to find out exactly how much you’re being charged.

    From 1 July 2015, the regulator Ofcom is changing the way you’ll be charged for calling service numbers in order to make the cost of these calls clearer.

    You’ll then be able to calculate the cost calling these numbers by adding together the following two charges:

    The Access Charge - this is what we will charge you per minute for making the call and is set at 25 pence per minute, with a 1 minute minimum charge. This will be the same charge for all service numbers on your plan.
    The Service Charge - this is the rest of the call charge, which will vary based on the organisation you’re calling, who must let you know how much this charge is. For example, if the Service Charge was 20p per minute, the organisation you are calling might say: “Calls cost 20p per minute, plus your phone company’s Access Charge”."
    Last edited by niftyone; 06-06-2015 at 7:07 PM.
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