Warning re 24/7 Home Rescue

I too have had very bad dealings with this company don't be fooled into thinking that as you have cancelled the DD that is the end of the matter they went into my bank account twice and re-instated the direct debit to take money it was only when my bank alerted me to the fact that I was able to stop it -This Company has no scruples or ethics in how to conduct themselves This was only 4 days ago so please please check your bank

stuco36 wrote: »

So, our boiler stopped working and I wasn't too worried as we had a company called 247 Home Rescue on our side!!! I left endless answerphone messages.....was on hold for ages.....until it said at the very end, no one is here to take your call. If you know no one is there......why not put that at the start of a message. I have actually had £7.48 added to phone bill just because I was trying to contact this company....with no success (that waws just one phone call)! Plus.....they were not there when I needed them. It took two more days till I was actually able to get through to anyone. What a joke!!!! Like someone else said, they just outsource to other companies to get the job done. So this company is probably one person, not sitting at their desk as no one answers the phones....and just passes it on to someone else to deal with at a very cheap price. I ended up just going elsewhere and the issue was fixed in a couple of hours. I'm out!

{text removed by MSE Forum Team}
My boiler broke. They wanted £75 before they would even come out. I paid thinking they would come out and fix it but no. Came out after 4 days and within 10 minutes the engineer left. I was later told that the repair would cost £700 so they refuse to fix it. {text removed by MSE Forum Team}AVOID AT ALL COSTS!
They will NOT repair your boiler. Cover is not worth the paper it’s written on.

BE WARNED![/FONT]

After reading many unhappy post about 24/7, I have posted my letter to them which was sent in October 2016 and still waiting for reply. Letter is below:

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27 October 2016

Dear Sir/Madam,
complaints@247homerescue.co.uk
I would like to make complain about your service. Since I made claim first time to fix boiler, an engineer named Mike came and remove some part of boiler, checked gas supply on pipe and said motherboard need replacing and he will report this to you in order to order parts. I called your office and i was told I must pay £245 for boiler parts, when I disagreed to pay and tried to cancelled my subscription, I was told you will charged me one year’s subscription fee plus cancellation charge, which would come as higher than paying £245. I was also told by your staff that if I pay £245 Ideal engineer will come to fix problem and will guarantee that boiler will run for next 5 year or they wont touch boiler and give all money back. I agreed to pay £245 extra on top of monthly free. Engine who came first put all part back together and gone but we started to smell gas. We ignored thinking this may be just boiler. In few days time smell of gas increased and I called your office and lady I was talking to advised me that I must call national grid which I did. Engineer from national grid came and found gas leaks under boiler and has switched off and capped gas mater and gone. I called your office again and I was advised that I must wait until Ideal boiler engineer to come and everything will be fine. When I asked when this will happened, I was told engineer coming tomorrow between 12 and 6 PM. Next day lady called me again around 11 AM to say that engineer is on the way. I was happy. But by afternoon ideal boiler company called and said engineer will come in one week time which was next Thursday. I told ideal lady who called that I am expecting engineer today she said that is not going to happend. When I told her 247 homerescue lady told me about engineer coming today, ideal boiler lady said that is {text removed by MSE Forum Team} because 347 homerescue do not have access to idea boiler appointment diary. I had no choice than to wait for another week.



After waiting week, idea boiler engineer named Ian finally arrived; he changed part and fixed leaks. Everything was up and running including hot water, heating and gas cooker. Engineer left, we started boiler to keep house warm, after around 45 minutes later boiler stop working. This time boiler did not have light. It looks electricity supply is cut off. I called 247 home rescues again, they asked me to changed fuse in plug, and asked me to do many things such as press reset button, see what error code is in display, try to turn off and on, also tried to change temperature from thermostats, see if main’s fuse box is down etc like if I am myself boiler engineer myself. I tried my best to do what they said and I also told them boiler does not have power supply so there would be no display, no reset button would work. They told me that idea boiler’s problem and they will speak to them for engineer’s assignment and will let me know. Next day lady called me and said boiler engineer will come between 1 PM and 6 PM, I told her that you don’t have access to idea boiler’s diary how can you tell me engineer coming today? I reminded her that last time she told me same thing and next day ideal boiler Company called me to give me appointment for one week later. But your staff insisted that actually Ideal boiler told her to tell me that engineer is on the way. I trusted her. But again in few hours time idea boiler lady called me to tell me Boiler Engineer will come on Thursday 27 October 2016 and engineer will on same day for exact time. I had no choice than to wait for given date.



This morning Ideal Boiler engineer named Gavin called me and told me he will visit my house between 1 and 3 PM, I had mix reaction, happy and nervous. Unless engineer come and fix problem, I would not believe if I will have heating and hot water today. But around 12.30 PM Idea boiler company called me and said 247 home rescue has cancelled today’s appointment and advised me to contact 247homerescue to find out why. I called your office today around 1.45 PM and spoke to guy called Atim and he assured me not to listen to anyone and assured me that engineer is on the way and definitely will come today before 6 PM. Time now is 2.45 PM and I do not believe that engineer will in fact come today. Mr Atim also told me he will call me to let me know if some reason engineer won’t come. To give a benefit of doubt, I am waiting {text removed by MSE Forum Team} . I wish to be proven wrong for sake of children living in the house however hope is fading hence this complain. To let you know this is my first official complains I have ever made. I am a person with big patience and do understand what things may not work exactly the way it said however 247 home rescue has gone against humanity, trade and business ethics to full fill their greed to make money.



{text removed by MSE Forum Team} I would not be able to cancel my membership without paying hefty cost. On the top of £204 for one year fee, I paid £245 extra already and still no hot water, no heating. I have three children of my own aged between 2 and 8, on the top my cousin’s has two children aged between 2 and 5 and on the top my mother is 76 year old and we all are left to die in this winter by 247 home rescue’s {text removed by MSE Forum Team} .

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16 June 2017



Today, I called them again because my water pipe burst under the floor; I can only hear big water sound coming from under floor and my carpet started to get wet. But guy who was taking my claim said I have to pay £70. I told him I am already paying £16.99 a month for service; he said system is telling him to take £70 from me before sending engineer. It reminded me what happened last time, how I ended up paying £245 and still paying £16.99 per month, and told guy not to record claim and let me call independent plumber and I told him to disconnect me and take another victim’s call.

{Text removed by MSE Forum Team} I decided to take them to the small claims court for breach of contract and have been succsessful in recovering the cost of a boiler repair that they flatly refused to honour under their specified terms and conditions. Don`t be bullied by them. For a small fee I represented myself against a qualified barrister and won the day.I am now off to celebrate, and feel happy in the knowledge that not only has it cost them double the amount of what the repair would have cost, but more to the point their tactics of refusing to abide by the letter of the law will not get past a decent judge.Sue them and you will win.