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  • FIRST POST
    Freezing
    Warning re 24/7 Home Rescue
    • #1
    • 26th Dec 14, 10:26 PM
    Warning re 24/7 Home Rescue 26th Dec 14 at 10:26 PM
    Dear all

    I just wanted to give some feed back on the terrible service we have had this Christmas from 24/7 Home Rescue.

    Firstly, they are not 24/7 - whist you can make a claim with the engineering company they outsource their work to, you can't actually speak to them directly because they are closed until 5 January 2015! Which company in this day and age is closed for this long without someone being available to contact, especially when the say they are 24/7? I have asked the online "webchat" machine wether they have an emergency number they can contact and all I got was an evasive answer to the effect of "someone will call you soon" presumably when they re-open on 5 January!

    Long and short of the story is that we had problems with our boiler. They sent out someone to look at it. This engineer reset the boiler and went on his way. The problems persisted and 24/7 have not sent someone to look at the boiler again as they think the problem is a pressure issue. How would they know this without even looking at the boiler after the problems persisted? Any way, it's a fault with the boiler itself but they won't send anyone out to have a look at it. The boiler has broken down again and when I called the third party engineering line we were told there was a note on the system not to send an engineer out until the dispute was investigated. Problem is, they are closed over Christmas and there is no one we can speak to.

    If there was an issue which was genuinely not covered the policy then fine, we would get it fixed. But they they allegedly fixed our boiler then when the problems persisted they said it was a problem with the pressure without even looking at the boiler. Also, pressure isn't specifically excluded from the terms of their service.

    I have used both British Gas and Homeserve before and for all their faults, at least you can speak to a person at the company over Christmas. Out of Homeserve and British Gas, I would say Homeserve were the best so will be going back to them.

    I am sorry to say that these smaller independent companies really don't provide the same level of service.

    Sorry for the rant but I was most disappointed to hear the company left us without cover over Christmas.

    We've got the electric heaters on for now!
Page 24
    • 3Ps
    • By 3Ps 31st Jul 18, 3:02 PM
    • 1 Posts
    • 1 Thanks
    3Ps
    Wow - can't believe this thread is STILL going!
    For any new people who are running searches and considering using this vile company, I feel it's important to share my experience as well.

    I took out boiler cover with them over a year ago now. No response within their supposed 24 hour period once the boiler issue was logged. They even go as far to state: “Our engineers enable us to respond to our members' problems in as little as 4HOURS “.
    I didn't experience anything close to this statement.
    They also state the following:
    “Priority customers: At our absolute sole discretion, we will try to ensure that any property with residents that are over 60 years old or under 5 years old or that have special medical conditions are treated as a priority, and we will aim to get an engineer to these properties the very same day they contact us. “
    They were informed that there was a 2 week old baby at the house. It meant nothing to them.
    Additionally, instead of the standard excess fee which was agreed at the time I took out the boiler cover, I was asked to pay more (£75) as it was a boiler that was over 10 years old.
    I was informed through all their documentation that this would only be for boilers over 15 years old - so this is clearly not right that they took these additional funds from me.
    There's more - I was told when I took out the policy that it would be £10 a month and would remain so for the duration of the policy.
    However, from September’s payment onwards they started to take out £13 out of my account per month. When I called up at the time to complain, I was told there was nothing that could be done.

    Months of complaining, and they still never fixed my broken boiler. I had to pay another company to do it. Quality and levels of service we have experienced from 24/7 Home Rescue were simply appalling.
    PLEASE PLEASE AVOID. Google them for yourself to see I am not alone in my experience - plenty of other negative reviews online.
    SCAM OF A COMPANY.
    • jk0
    • By jk0 31st Jul 18, 10:10 PM
    • 2,438 Posts
    • 25,410 Thanks
    jk0
    Dear 3PS

    Thank you for your review. In order to ensure this matter is completely ignored and the areas of your complaints are rejected, please would you be kind enough to contact me via email at socialmedia@247homerescue.co.uk

    Regards

    Lauren 24/7 Home Rescue
    Unverified Company
    I am not a verified representative of 247 Homerescue. MSE has not given permission for me to post in response to queries about the company so that I can help solve issues. You cannot see my name on the Verified Companies list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    • Biffathome
    • By Biffathome 7th Aug 18, 6:57 PM
    • 1 Posts
    • 1 Thanks
    Biffathome
    And another 247 warning...
    247 home let down. Boiler breakdown at property in November2017. Major hassle to eventually get them to authorize repair but was completed appropriately by subcontractor. He has never been paid so i have now had to pay him directly.
    Multiple phone calls and e-mails with no progress. Now informed the matter has been passed to their complaints but still no communication with me.
    They may look competitive but will cost in many ways in long term.
    Totally unreasonable service, disregard for their customers and other small businesses.
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